Allen's Automotive
4.4 (146)
3120 NJ-27, Kendall Park, NJ 08824
(732) 297-3673
allensautomotiveandperformance.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Thomas Nicholls
3 months ago
I work at an auto body shop and noticed my car wasn't driving straight. So I took it to one alignment shop and they said they couldn't do it because of a rusted tire rod. So I put it up in the air at my workplace and checked it. I was able to loosen up the camber and caster adjustment in the front and the camber in the rear but I wasn't able to do the toe adjustment in the rear. Just in case I brought it to Allen's for an alignment. Within a day they called me and said they did the alignment. Excited I went and grabbed my car and asked for my alignment sheet and saw that they didn't even touch my camber. I talked to my boss and he said the same thing. I go back the next day ask why the didn't touch my camber and the first thing the guy says is that there isn't a camber adjustment. Now that is a full on lie because I saw the adjustment myself. I told him there was one and he kept saying there wasn't and then I told him that I was able to free it up myself. They finally took my car after talking down to me and then I get a call again that they were able to do the rear camber but not the front. I picked it up and asked why they weren't able to and they said that the bolts were rusted. I took it back to my job and within 30 minutes I had my car in the air and the bolts free so they lied to me again. Along with that I noticed they burnt my tire rod boot and melted the plastic which can really damage my inner tire rods. The reason I can't do my alignment is because I don't have a machine to do it. It doesn't justify the fact that I was talked down to and lied to twice. Don't come here if you expect things to be done right. I have uploaded photos of my tire rod boots being melted and also before and after photos of my lower control arm bolts (which is what is used for aligning caster and camber) being loosened and moved. They full on lied to me and talked down to me and didn't tell me about the damage they did to my car. They also stained my steering wheel with this white stain that wasn't there before.
Andriy Leliv
2 weeks ago
I was today in "Allen's Automotive in Kendall Park" and i'm very satisfied with the service. They checked my brakes system very quickly. The rotors and pads were changed in an hour or so. Before replacing, they clearly explained how much the spare parts and work will cost. And now brakes work well without shaking.
Henry Salus
a year ago
I own 1958 Fiat 600 that needed various maintenance issues resolved to get it back in perfect shape. It needed new generator, radiator had to be rebuilt, blown engine head gasket had to be replaced, the horn needed fixing and rear view mirror light was out. Quite a long laundry list and because this was a vintage vehicle some things like rebuilding the radiator took lot more time than anticipated but when it was finally all done I couldn t be more pleased with the result! My antique Fiat 600 is again in perfect condition ready to compete in the next car show! The office manager, Mark, was coordinating the timeline of the repairs and kept me informed. Jimmy, the owner, was hands on throughout the process and the final price tag for the work was quite reasonable. I highly recommend Allen s Automotive to anyone seeking quality auto repairs and good personal customer service!
Scott and Pamela Irwin
a month ago
Brought car in for problem with surging idle/ rpm on 3/1 & spoke with service manager Mark about this. His mechanic did was called an idle reset that I told him was done 6 times before & did not solve the problem. I brought car back on 3/2 & was met by a very angry Mark who's "best mechanic" said there was nothing wrong. I informed Mark that I have been a Design & Development Engineer for almost 50 years & he told me very angrily to leave. This man obviously has an anger problem.Dont know who Allen is of Allens Auto butwould like to speak to him. Went to this shop because the owner is listed as a member of my church but seeing now that apparently means nothing.My advise is to stay far away from this bussiness & go to a shop with real craftsman who care about customer service.
Abhishek Tiwari
4 weeks ago
As I continued to use Allen's over time I noticed the quality of service and repir go down significantly to the point I had to switch providers. Its unfortunate.
jamal coston
7 months ago
Very professional l, great customer service. I took my car in to replace my catalytic converter that was stolen. I did not order the proper part that needed to be replaced. Mark explained everything that i needed, and once i get the correct part, his shop will be able to install. Thanks for your professionalism and knowledge.
Jimmy Chin
4 months ago
I have gone to Allen s Automotive many times to service my car. Their prices are reasonable, does good job and gives honest opinion on what needs or doesn t need to be done.
Chad Davis
a year ago
I'm from Michigan and on a road trip to see our son play hockey in New Jersey. After going out to eat, our car wouldn't start. We got a jump and I headed out to find an Autozone which was close by to see if it was the battery or alternator or ???. Just as I was about to turn down a side street to get to there, I saw Allen's Automotive so I decided to turn in there. What a wise choice it was. It was closing time, and Friday to boot, but Pete and Dean said they would stay a little longer to take a look and see what's up. 15 minutes later I was out the door with a new battery heading to my kids game. Thank you so much for going above and beyond. Highly recommend this place. Support local.......Chad
Laura M
2 months ago
Trustworthy, honest guys! Don t expect a warm hug when you walk in, but a warm hug s not gonna fix your ride is it?
Michael Tunick
a year ago
Dropped off my care for an oil change. Done in less than 2 hours. The upcoming car service needs were discussed. Quick and efficient.
Agyeman Fordjour
3 months ago
The team is very courteous, professional and thorough, and pricing is fairly reasonable. I highly recommend this mechanic
Shoaib Tariq
a year ago
My first time at Allen's, but I have to give it to the team, they were outstanding. The customer service was more like a family as I have been a victim of poor customer service recently it means a lot to me. Brittany is an amazing communicator and her attitude towards clients amazing. Jim was a total gentleman and all the guys at the back who put the work in fixing my car. I appreciate it.I will recommend Allen's to anyone who is scared in terms of pricing and quality of work. What you get here is honesty which is brilliant.I will definitely go back now for my cars regular maintenance.Services: Electrical repair, General repairs & maintenance, Auto engine diagnostic
Cliff Hults
a year ago
Wouldn't go anywhere else. Honest, fair, and reliable. All the qualities you could ask for in a repair shop. They're the best in the county by far and everyone knows it. So, if you can, make sure to call ahead and schedule an appointment because they're busy making customers happy.
Eric Cymbalista
a year ago
Good work, fair pricing. In and out in under 15 mins for a nail in my tire. Been there other times as well and everyone is always very professional.
Sarah Cutrona
3 years ago
I've been having an issue for a year that the dealership couldn't figure out, so I finally took my car to Allen's. Not only did they fix the problem in a few hours, they were EXCEPTIONALLY kind and professional. Joe at the front desk is such a sweet person, I can't get over how well he treated me. I'm exclusively using Allen's from now on, I am extremely impressed.
Sarah Ludwig
5 years ago
The customer service at Allen's is top notch! I'm from out of state and had a part stolen off my car while staying at a friend's apartment, leaving me stranded. The staff went above and beyond to help get me a replacement part asap so I could get home. The price was fair and repair time was quick. We had some issues with the insurance company, but the staff was understanding and patient through the whole process. I wish I had an automotive place this great in my hometown.
Charles Greve
3 years ago
I always take my car to Allen s Automotive, since I trust what they tell me and I m confident in the work they do. The owner Jim is always there and happy to see me. Joe at the front desk always keeps me posted with any updates on my car and what might have to be done. You simply can t beat the level of service and value that they provide.
Michael Seip
4 years ago
These guys are great. Honesty and trust are valued traits, especially in auto repair. I've had all my wife's and my maintenance and repair work done here for years. They are good with luxury cars too - they've been great with both our Audi and Acura.
rustywan irwan rukma
9 months ago
Great service !!It's been my favorite place to take care of my car for the last 4 years now (and counting) !!!Peace
Thomas Moore
4 years ago
Staff is friendly and nice and overall great people. The service of the repair of my car was i thought good until i had to take it somewhere else for the same problem that i thought Allen's automotive was fixing. Brought it to their attention and they chose to not do anything about it, ended up paying twice for the same problem and more for the damage that the original problem caused. Sometimes the best price doesn't always mean the best work!
Kristoffer Panahon
6 years ago
Short version:* Got a tire rotation at Allen's. They only rotated 2 tires and tried to get away with it. I noticed.* Allen's quoted me at $60 to replace 2 cross threaded lug studs, which was preventing the mechanic from rotating all my tires.* Mavis (another shop) fixed the issue for $16, and they only found 1 cross threaded lug stud.Longer vision:I'll only state the facts.I go in for a tire rotation, and I get my car back. I'm about to leave with my car but I notice that one of my tires is still in the same spot. I can tell because that's the only wheel that's scuffed up.I confront the mechanic, and he tells me that the front left wheel has 2 cross-threaded lug studs, so they couldn't remove the wheel. They quote me at $60 for the work to fix the studs.I leave having paid for the full tire rotation. They did not offer a discount for a half-done job, or for being dishonest.I decide to go to my usual shop for the fix (Mavis in Green Brook), instead of Allen's. They say that only 1 of the studs is cross threaded. They fix it for $16 and rotate the left side tires for free.My car has 35,500 miles on it, and it has only been serviced by Mavis with no issues.I take it to Allen's once, and all that b.s. happened.Interpret this however you like, but I won't be going to Allen's ever again.On a positive note, the girl behind the counter at Allen's is very nice.Note: I hardly ever review on Google because it puts my name out there. I noticed that Google is where most of their reviews are. I felt the need to contribute here because it seems like more people will see it.
Ernest Buda
2 years ago
A sincere honest Automotive Repair Center. They approch each vehicle service as if they're taking care either mom or dad's car. How can one go wrong getting their car serviced with this group of excellent technicians. KUDOS to Jim Allen for making sure each job gets done right.Well Done...Ernie
Shabby Arora
a year ago
Allen's Automotive is the BEST place to go for quick car services.Marl is knowledgeable and prompt, he helped me with my auto glass queries, did oil change, all in an hourAll our cars are serviced here
Max Falk
4 years ago
I bought a 2006 Nissan Maxima from Jim. When looking into the car, Jim assured me that the car would last for years, and that he wished one of his own kids needed a car so he could give it to them. He seemed like an honest guy and the car looked good. Right off the bat the car broke down from leaving his shop but Jim offered to fix the issue for free. At first it seemed like a nice gesture, until I ended up in his waiting room every single week because the check engine light came on. I kept going to Jim because he was offering to make it right and I thought I could trust him. One day I brought the car in and Jim told me I would have to pay for the service. I was annoyed that he wanted to charge me, despite never having the car out of his shop for more than a week at a time. I decided to go to a different mechanics to get a second opinion on the car. They told me that the motor was melting, parts were being held in by clamps, and that all repairs Jim made were cheap fixes that would not be sustainable. I went back to Jim to let him know what I found out and he did not deny anything. Instead, his apology was that he would sell me a different car at a discounted price. Jim once told me he would drive that car personally to Florida and back, and yet I had to get rid of it in less than 6 months after purchasing it. I am out $5,000 now because of Jim, whether this be his inability to admit when he messed up or that he just didn't know the car had all these issues. Regardless, both are concerning, so save your money and by a car elsewhere.
Kimberly Semana
2 years ago
Needed a last minute change for my headlight that went out. They were super helpful and fast and got the job done. Everyone there was super nice too. Will definitely be going back :D Thanks so much!Service: Electrical repairService: Electrical repair
Stephan J
9 years ago
I've lived in the area for 11 years and have been using Allens almost exclusively all that time. I've always found them to be extremely competent, courteous, clean and thorough. Two days ago I had a battery replaced on my wife's car and just now they called to tell me they found a $10 rebate coupon applicable to the new battery they put in, and are filing it for me now. Between service like that and never once having had to bring my car back to have the same thing fixed twice, this is an outstanding shop.
Ernie Buda
4 years ago
Our automotive business with Allen and his crew goes back many years and you could not find a more talented, skilled auto service shop. They are totally expertly responsible for the repairs and service to all the cars in our family. It's a sincere pleasure doing business with them. I highly recommend Allen's Automotive to everyone.Ernie
Maggie Lord
3 years ago
Jim and his team do a great job. Good quality, good value. If a job is taking longer than expected they call and explain. Overall a very good experience. I highly recommend them.
Elizabeth Cuesta
2 years ago
After a trip to the beach our vehicle shut off. After asking someone familiar with the area I discovered this business and I could not be more pleased. Even though it take a little longer than I expected they had many clients and could understand why. They have wonderful customer service and highly recommend.
Stoney Mae
11 months ago
I had a great experience. In and out, reasonable price and the problems were fixed. Nice guys too :-)