Roadrunner

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  jason saunders JcJ Carriers
2 months ago
good communication and genuine understanding. they got to the problem with my truck and were able to give me a number of options with regards to repairs. the mechanics are very professional and keep you in the loop. each time i called Bobby, i never heard a second ring, regardless of what time it was. he s genuine about his business and doesn t sugar coat. he lets you know what s wrong and gives you the best way to fix it. they were thorough about my truck and i should be getting it back today. come to Jersey a lot and am relieved that i found an honest shop to take my truck to.

  Chris Keene
3 months ago
Very impressed with the professionalism and quality of work this place gave us. I found myself in a predicament needing a new wheel hub and they were more than accommodating to my needs. A service truck met up with me at my breakdown location to verify the issue and was able to chain up my axle and personally escort me back to their facility in Kearny for a permanent repair. They were very quick as they have a large parts department on site and were able to get me back up in running the same day as opposed the making me wait a day for parts. The staff was very professional and the pricing was very fair especially for that part of the country. 10/10. would highly recommend.

  Diana Brooks
3 months ago
If I could give this place 0 stars I would. I won't bother you with the details but I ended up in a different shop to fix everything this place screwed up. They did offer a tow and offered to repair it "right" but that's like getting a STD and being offered free medicine just to end up with a new STD. I was told about plenty of parking and vending machines and it sounds nice from a person who doesn't actually work at this shop...but serial killers are often nice before they kill you...which is what they did to my truck. Nearly $ 1600 to fix it right. Not to mention the lost revenue...$6000 alone for the day they broke it...Luckily no engine damage from the coolant leaking out of the truck. Like ALL of it...or the sensor they cut because it was easier than fixing the low coolant code or the check engine light...or the fact that they put the wrong reservoir in...they created more problems. However, I'd stay away from this place if you like your truck.

  Joe Jonson
4 weeks ago
I had the wrong number of another road runner company moving my car. I asked what was going on politely and the AWFUL WRETCHED women on the phone got an attitude instantly and asked me to watch my tone. Excuse you?Woman needs to go back to highschool with her attitude. Ruining a whole business.Goodluck!

  Ashlita marie
5 years ago
Great place to get your trailer or tractor repaired, they offer towing and road side assistants, they have trucks for refueling, they also do inspections and are open 24 hours a day 7 days a week... customer service is nice and friendly and the prices were reasonable and better then most in the area I have called

  Tom Stangle
3 months ago
The manager did me a solid got me out in 1 hour they have a huge parts dept good company I recommend

  Sam Sladoje
3 years ago
Found them through truckdown.com They sounded very promising, but they failed to call me with an estimate, even though I called them 5 times in a couple of hours to find out what the issue is and how much it would cost us, every time Bob would say I will call you in 5-10 mins. They charged us $2000 to replace 4 batteries and starter without checking with us, also they said they patched up one tire that had a nail in it, when our driver got back to the truck the nail was still in the tire. I highly suggest you avoid these guys, they are amateur highway crooks.Service: Battery

  Nelson Molano
9 months ago
My semi broke down 15 miles away called service and immediately the service guy told me it was that air dryer. He buy passed it. Got me running to the shop they fixed it in less than 3hrs good service highly recommend..

  Robert Jones
a year ago
Travelling through the area from Canada with a 40ft RV. These guys answered on a holiday weekend when no one else would and went above and beyond to make sure we were taken care of! I can not say enough about how friendly the service was.They are very busy so maybe not the fastest with us and they had trucker who make a living on the road that needed to be serviced (way more important than a leisure traveller in my opinion). Still had us out the same day the parts department opened back up.The emergency service was not cheap but if you are driving a larger class vehicle you must expect that.If you need emergency road service these are the guy!Services: Transmission, Electrical, Auto engine diagnostic

  ben step
4 months ago
scammers, don't use them, tried to keep our truck and trailer as a hostage, they are just trash, stealing money that's it

  Chris Reick
a year ago
Courtesy and professionalism are the two adjectives I'd use to describe this company.In a world of increasingly bad truck service options, these guys stand out as superstars! From the courteous and polite service on the phone, to the tech that went out to my guys, they were pro all the way! Our truck was stuck in Manhattan with a liftgate that was stuck in the downward position, and these guys got to them in a timely fashion and got my guys back on the road in no time.Highly recommend Roadrunner Towing!

  Cliff Ewert
2 years ago
Claimed to be experts about a vehicle I brought in. I even suggested the likely cause of the problem, but they managed to "repair" $1000+ other things, and the van came back to me not running, with a blown up muffler. I addressed the issue myself once it was back to my garage, and it runs just fine. As the saying goes, if you want it done right, you have to do it yourself.Service: Car towing

  Aaron M
2 weeks ago
Got tires for the truck, in a timely manner

  Na Jn
a year ago
Chris was AWESOME. Very professional gentleman. Got my truck fixed in one day. That guy deserves a raise. He's always welcomed in the BayouThanks Chris

  John Anderson
a year ago
They got in right away the same day I called them. They did pretty good work on my truck an kept me up to date on what's going on with my truck. I would recommend these guys.

  Brian Telford
a year ago
Found them on 4Roadservice Very quick service. got us into the garage right away. did quick assessment and promised to call next morning with estimate. Pleasure to send truck here.

  Cashuz DaGeneral
3 years ago
Very good guys here and they do decent work on the trailers. For the most part it's a mechanic shop that does mechanic work on trucks and trailers. They have even replaced boxes on straight trucks and repaired trailer roofs that have been ripped off by drivers who don't pay attention to signs of low bridges. Some great fabrication work also.

  Joe Cal
3 years ago
Found them on NTPS breakdown. Excellent communication with shop mechanics. Had me up and running quickly. I will use Road Runner for any future repairs or service. Honest and trustworthy!!!Service: Special vehicle towingService: Special vehicle towing

  William Murphy
2 years ago
These people are crooks told me they could fix my truck before they towed it to shop once there and $900 later and no work done they recommended I take it somewhere else and wanted me to start paying storage that day and everyday after until I had it moved! Isabel the manager very unprofessional I wouldn t recommend this place to a dog

  Lemonade Joe
2 years ago
The real scoundrels, they absolutely have no respect for the working man. Avoid this place!!!!!!!

  Kevin Muir
2 years ago
I had a great experience with this place. I thought the workers and staff were great and I was in and out quickly. I will definitely use them in the future and highly recommend.Service: ElectricalService: Electrical

  RHONDA BOSWELL
6 years ago
I called at 5:38pm for a tow not only did they never show, but when I called at 8pm to see what happened they said they were shut down. Asked why didn't no one call me it's very hot outside and you left my husband waiting for you for 2 1/2 hours. Need to say it's now 9 pm and we still waiting on a tow from another company

  Dave W
5 years ago
The dispatcher lied and gave me an ETA of an hour and driver lied and claimed he was 10 mins away and never showed up to tow my car. Poor excuse for a tow company, totally unreliable. My insurance company elevated the no show incident with this terrible tow company to have them removed as a partner of their tow roster. Good riddance to them.

  JoJo Johnson
a year ago
fast service. had tires changed on a couple different occasions. Always great to deal with and priced competitively.Service: TiresService: Tires

  John Graham
2 years ago
Roadrunner is the only place we will being our trucks in the area. Great service, friendly, and professional. They have helped us numerous times with little downtime.Services: Electrical, Auto engine diagnostic, Air conditioning, Oil changeServices: Electrical, Auto engine diagnostic, Air conditioning, Oil change

  Amr Elshafie
2 years ago
Terrible service. You come in with 1 problem they put a bandaid and you have to bring the truck back the next day. Waste of money. Go somewhere else.Services: Air & cabin filter replacement, Electrical, Air conditioning, Oil changeServices: Air & cabin filter replacement, Electrical, Air conditioning, Oil change

  Juan R
a year ago
There pretty good in my opinion. Better than a lot of the other chop shop mechanics out here.

  Tommy Santeramo
8 months ago
Had a broken axle. It was broken and promptly fixed for my fleet!!Service: Steering & suspension repairService: Steering & suspension repair

  arthur valdez
2 years ago
My favorite shop hands down did a road service for me and had me rolling quick they will be my go to when I m in New Jersey or New York

  Christopher Cawley
4 years ago
Came out on a last minute call to relocate a car for us that was parked in the wrong lot. Quick service, easy communication, no issues at all. Thanks guys