Keystone Automotive - Kearny

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  larry sooknanan
2 years ago
Customer service is the worse at this place. I do a lot of business with this company but it's getting worse now to do any business with. You have to wait between 15 and 30 minutes to get some one and when they pick up they just hang up the phone on you. I buy all my parts now at empire and service is excellent. Not happy with this company anymore. Even getting paint and paint materials is a hassle to get someone. Used to be a great company. PERFECT CARS ,VALLEY COTTAGE

  EL CHICO
5 years ago
Picking up part for work called in advance to pick up receptionist on her phone f bombing and texting while answering phone. Very unprofessional wouldn't have someone like that working for me. Waiting still 30 min and still no part so since I have the time while I wait I figure I share the review...

  Tydaphoenix
5 years ago
Got here at 1am with a delivery from Missouri. Workers sleeping near the shipping office told me they'd be back on duty at 2am. Checked in at 2:30am and was told to wait in my truck while space was cleared for me to be unloaded. Fell asleep until 6:45am and nothing! Checked back in with new shift on duty and was given a door, finally. It's 8am and still not being unloaded. Walked around to the main office and was told to check back in with receiving. Unload still not completed at 10:15am!

  Anthony Speciale Jr.
10 years ago
It's my understanding that LKQ / Keystone has acquired Wheel Fix It in Long Island. I have been a customer of Wheel Fix It for several months. You have a driver that services the North Jersey area for pick up and drop off service. I received a phone call from the office telling me after I've spent several thousands of dollars with your company that they will no longer be servicing me due to a conflict of interest with another client of yours. I don't quite understand how a multi-million dollar company is strong armed by 1 client. If I am a conflict of interest to this particular client, so is the rest of Northern NJ since your company services 100's of surrounding area shops. I just want to bring this to your attention, this is America the land of free enterprises. If I can spend thousands of dollars with you and then all of a sudden a competitor has a problem with you doing business with me, your company just drops me. If my money was once good enough, I don't understand why it's no longer. I've been in business my entire life and if one of my clients told me they wouldn't use me anymore regardless of the volume they do with me if I continue to service a particular someone else, I would wish them good luck and tell them we'll be here when you need us. It's not LKQ's responsibility to protect their clients from competition, its the business owners themselves who are to deal with competition and the success of their companies. This is not a franchised business. You are limiting your upside potential by being controlled by your clients. I respect this will be addressed and I will be contacted. I trust that LKQ is a respectable & reputable company that will rectify this situation.

  Chupapi
6 years ago
Sign on the door stating that they're closed daily for lunch between 1 & 1:30 but open the door almost at 15 min after. Don't provide a false schedule for the customer.

  Ginger Murray
9 months ago
I always find the right parts for my car here.

  Chede & Lisa Darwood
4 years ago
Very very poor customer service.They told me a price on the phone and then charge me a higher price on the receipt when i called them about it they refused to make the correction and told me if i don't want the parts return them. I would not recommend anyone.Very poor customer service.

  Marvin Torres
3 years ago
Very nice people to do business with. Everyone in back office is awesome

  Pascual martinez
6 years ago
All the guys i deal with to grab parts are cool guys everything that gets ordered gets here quickKeystone is definitely great

  Ms B
5 years ago
The staff is nice and professional. They provided quick service & the prices are reasonable.

  John Hudson
7 years ago
Great place to work and well organized, also my co-workers are a great bunch of ppl to work around.

  Heemie Heem
7 years ago
My work place its a clean warehouse, good customer service, and always have parts in inventory

  Balkar Singh
2 years ago
Awesome people... 22 mins to get offload

  Terrin Jest
7 years ago
Cool place to work..Very laid back,no heavy lifting..I like it

  Ricardo
a year ago
Great place great prices highly recommend

  gurpreet degun
3 years ago
Help full staff very slow unloading in10pm out 4am

  Bender JS
a year ago
I always find the right parts for my car here.

  Belal ahamed
5 years ago
For local pick is terribly slow. Needs more ppl.

  Domingo Cuevas
5 years ago
Excelent people doing a great job

  SIR CHARLES
6 years ago
Ms Shalanda, the Receptionist and Cashier, was so courteous and professional.

  Tevin Jest
6 years ago
Friendly ppl great staff

  Gerard Borokian
7 years ago
Good products long wait times,unorganized at times

  Mike A
3 years ago
Terrific staff, great to work with

  Luis Acosta
6 years ago
I waited 1 hour to get the parts

  Lou Velez
3 years ago
2 thumbs up

  Jim Mcdyer
4 years ago
Good place for after market parts

  Elias Mancia
5 years ago
They wasted my time.

  Jason Da Silva
7 years ago
Great aftermarket parts..

  Pier-L-Grand (Pier-L-Grand)
a year ago
Super !

  Ariel Hernandez
7 years ago
Great service.