Sernio's Auto Body

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kelly O
3 months ago
I can t say enough good things about Sernio s. When I needed to replace my catalytic converter right before Christmas, I was worried my car wouldn t be ready in time. The owner of the shop personally called me and assured me he would get it done quickly, and he did. Great customer service, honest pricing, and reliable. Would highly recommend to my friends and family.

  Alexa Valle Burguete
a month ago
We found Sernios because of the Google reviews and we were not disappointed! We had a great experience getting the side of our bmw fixed after an accident. Our car looks good as new and they made it easy to work with insurance. Highly recommended!Thanks Sernios!

  JONATHAN BRANTLEY
2 months ago
Trust the negative reviews,Again, Dont trust Sornio,s with your car, if they send your car out to be evaluated by a dealership, get it in writing, Sornio,s auto body is misleading, they will tell you what you want to hear. the staff is unreliable and dishonest.Thanks again hector (manager)for all your help.I'm going to keep posting.Saving one car owner at a time.

  jonathan brantley
3 months ago
You always here story's about bringing your car to a shop and getting it back with issues that weren't there before. Well, this is one of those places. Double check your damages and interior mechanisms before dropping your car off. If thiers anything you did not see before hand it's all on you, sernios will not take responsibility for anything. They will also lie to you thruout the whole process.

  Cat Smith
8 months ago
I brought my car to Sernio s Auto Body in Jersey City, NJ after it was rear-ended, and they were on the list of preferred auto-body places that work with the insurance company. After reading the wealth of positive reviews, I decided to give them a try. Well, I m glad I did! From the moment I brought my car in to schedule the job, I knew I was in good hands. The office staff is very friendly and informative, and they kept me updated throughout the entire process. When I received my car back, it was in perfect condition. They replaced the lift gate and did extensive body work and repairs underneath the rear of the car. Initially it was a nerve racking experience, as my car is newer-a Subaru purchased brand new in 2020, and they took amazing care of it. I d highly recommend Sernio Auto Body for any of your car repair needs.Services: Steering & suspension repair, Painting, Body & Trim, Welding

  Born King
5 months ago
I had a awsome experience, staff was courteous, friendly and Helpful. The work on my 3 series BMW was proffesional and came out perfect. Worth the money

  ADEBAYO ADEGBOYEGA
3 months ago
Having a damage assessment done. Still waiting for the report, everything seems very professional and courteous up till now......Although I noticed a lot of insurance companies have plaques on the wall..... We'll wait and see

  Albert Soto
a month ago
Best car repair shop in Jersey City.. All my car's were serviced throughout the years of car's I've owned their simple the best..

  Indrayani Thakare
5 months ago
Great prices and very supportive and cooperative staff! The repair was very effective, and they guided me properly on minimizing the potential cost.

  Eduardo
8 months ago
They do a good job at repairing your car... but they definitely take their time. 3 weeks turned into 5, which ended up turning to 8. 8 WEEKS!! If I had to rent a car, I'd be 10k in the hole on top of the repair costs

  lamont Wiggins
3 years ago
This place is a rip off, I took my SUV there because the passenger side was damaged from me sliding on ice and hitting my metal gate a long side my driveway. The inspector came out and looked at my SUV and said oh that's about $5000 to $6000 of damaged give me your insurance info. I told him I have cash and that I'm not going through insurance. He tried to convince me to give him my insurance info, but I did not. So I asked for a cash price, he goes and tells another worker that I have cash and to give me a cash price. THEY CAME BACK WITH A TOTAL OF ($13, 679), ($11,000 FOR CASH)...!!! THAT'S

  Basel M
4 years ago
This place is one of the best bodyshops in NJ. My 2016 Honda Civic came out as brand new vehicle, way better than it was before the accident. They managed to fix delicate electronic problems no other place was able to deal with.. As a professional Uber driver in the city, I had experienced with the top players in the area . Nothing comes close to Sernio's. They were super fast and professional in getting me back on the road. You really don't need to explain to them what to do, my conversation with the blond guy who checked me in lasted for 2 minutes only. I told him the car got a lot of problems from the accident. He said "we'll take care of everything". No back and forth of what insurance will cover or not. They went above and beyond in fixing the vehicle. I can't thank you enough Sernio's!

  Manisha Patel
a year ago
Zero stars. I regret having both of my cars at Sernio s. Not only were they milking money from my insurance but have horrible horrible customer service. They never gave updates, they never seemed to know what was going on whenever we called, racially profiled us with another Indian family (which the lady never apologized to us and gave a poor excuse on her behavior), gave us wrong information for 2+ months, and absolutely rude. Save yourself time and money and go to a different location with honest employees and overall better service.

  Miguel Orellano
3 months ago
Best shop to paint...Only shop that can match dealer stock paint where you cant tell the difference

  Linda Copeland
8 months ago
Replaced my back bumper and did an excellent job. Someone keyed side of the car they even fixed that.Thank you for your great service .

  Marisa Caponi
2 years ago
I was referred to Raul at Sernio's to fix the plastic bumper cover under my car that was hanging off due to previous faulty repair. I was received warmly by the staff and was updated about my waiting time and progress. They helped me and fixed the issue in an extremely timely fashion on the day of and demonstrated excellent customer service. I would recommend Sernio's to anyone and everyone in need of auto repair!!!

  Stephanie Friel
2 years ago
I was directed to Sernio's after my vehicle was rear-ended and the driver's insurance company sent me there. I was BLOWN AWAY by how great of a job they did. They were professional, efficient, and although I wasn't paying for the damages they were affordable. My car looks amazing and it's clear they went above and beyond. Would recommend Sernio's to everyone!!

  Jonathan Chin
6 years ago
The staff is very friendly and helpful. I had brought an aftermarket part for them to color match, and they did a very good job. They even matched the metal flake and gloss without having my car physically being there. There was some extended delay on the paint job, but that was because their main guy was out with the cold. Regardless, every one of the 3-4 times I called them to ask on the status, the receptionist already knew who she was talking to and brought up my name after I asked about it. They do great work and are very honest people. Would recommend.

  Poonam Patel
a year ago
Summary: take a veryyyy long time, don t update you, give incorrect information, and rudeCar was dropped off on jul 2. I called on august 13 for an update and was told on FOUR separate occasions it would be ready on the 15th by two or more different people. Today, on the 15th, I call at 7am and they told me it would be ready sometime today. I didn t go into work to make plans to pick up the car and I called around 2:30 for an update since the shop closes at 5 and I have yet to hear anything. The lady was rude when I was only looking for answers and all I was trying to do is figure out when and if I need to make arrangements to get my car. I was again told (yelled at actually) that it s on the schedule to get done today and just wait for a call and that they spoke to my dad which they never did bc they don t even have his number. So I just wait patiently to get my car at that point only to get an updated call around 4 saying they mixed up my car with someone else and the car has further delays and they haven t even started the body work. Also, the car being repaired is a Corolla which is probably the most common car to repair so I didn t understand all the delays but there we no updates on what was happening. My car was hit in the middle of the night. I did nothing to cause this accident but I m being inconvenienced so much and dealing with this shop has made things worse. I understand some things are out of your control but not informing your customer, being rude when they call to ask, being ignorant and giving them incorrect information (because they have the same last name and car model) is unacceptable. I can t really speak on the repair since the car is not back yet but I regret choosing this place for a repair. Honestly this has been a terrible experience and advise against repairing your car here just bc of how they go about handling business. Not sure if they are just milking insurance hourly rate or are just careless but I m extremely upset about having to go through them. I just want my car back at this point.I will give an updated review on the repair once I get it back

  Sergio St Jean
a year ago
They seem to do good work here, but def overcharged, and didn't include breakdown of prices. Charged me 300 (cash only) for an hour and a half worth of work and told me he was busy and i didn't want to aggravate him when I asked about the price.

  Melinda Cecilia
10 months ago
I took my car Sernio s NERVER AGAIN. Got my breaks done here. In less than 6 mouth. You only have 5% breaks. They NERVER fix it . I will never go back.

  Thomas Thingelstad
a year ago
I had my bumper replaced and it looks great. They were very professional, quick, and reasonably priced. Highly recommend them for all body work.Service: Body & TrimService: Body & Trim

  Deborah Max
2 years ago
We have used Sernio's a handful of times. John is amazing. We have had body work, paint and trim work. John matched the RT racing stripes on our 2014 Challenger perfectly. You would have never known they were not the original. Every time we have been in there he has gone above and beyond He doesn't try to push anything extra. Highly recommend.Services: Painting, Body & Trim

  Subash unni
2 years ago
amazing service, the estimates were on point and regular updates from the body shop. the finished the job before time and did an amazing job, they even gave life time warranty on certain items which was great. I would highly recommend themServices: Painting, Electrical, Body & TrimServices: Painting, Electrical, Body & Trim

  jane b
2 years ago
They are the absolute best. You can't even tell my car was in an accident. Customer service is superb. Billy, Hector, Fran and Marvin are who you want to talk to. By far the best in everything I have seen. I highly recommend them.

  Mario L.
3 years ago
They do great work but even when something happens, they stand by their work. I brought my car back a few months after a small issue with clear coat defect and they owned up to it and made things right. Very professional and much appreciated!

  Anthony Huff
7 years ago
I have needed to do this review for awhile, but I am just now going to sit down and do it. Bottom line is they do very good work, but are also very arrogant and they need to be more concerned about customer service. I had a 2013 Cadillac ATS that was damaged and my insurance company, NJM, recommended this body shop to me. While there, I desired to have some additional work done on the car that was my fault. The major work for which the insurance covered was superbly done, but they never touched the additional work I asked for and for which they charged me! Now, you would expect that if a company is going to charge you for something, they would at least make sure it was actually done. But the worst is that the owner was so arrogant, his first words to me were, "have you never make a mistake?" His response for they're oversight was to question my lack of perfection! I very rarely write reviews because I know how important these things can be for business; I wouldn't have done it here were it not for that insult delivered to me. So, the work they DID do was great, and the supporting staff there was wonderful, but the ownership (younger gentleman with ponytail was the one who delivered the insensitive question) has gotten too comfortable in their skill and have put aside the necessity to focus on being respectful to their clients.

  Maria Garcia
4 years ago
I ve been coming to Sernio s for years, since my very first car. I ve always had terrible luck parking on the street but Fran has always been super helpful.She s taken care of all my insurance paper work and car rental. They are highly professional and the best, hands down!

  Liz J
7 years ago
EXCELLENT service.They deliver per their estimated time, the work is quality grade and if you do have issue they work to correct it.I had lettering on my hatch that, after they fixed the hatch, was ill-spaced and not straight. I eyeballed it all day and realized it was "off" measured the angle and realized it wasn't level and compared it with old pics and realized the spacing between letters wasn't right.I proved the case: they re-ordered the kit and reapplied the letters perfectly.Recommended.

  Kaitlynn Helm
5 years ago
Fran knows her job inside and out. Her and everyone else we spoke with were very nice and extremely helpful. The body work they did was fabulous and they cleaned the front inside of my car too! We're using them again soon!