Hudson Nissan Service and Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Djenane Sauls
a week ago
Joshua is the best customer service rep you can ever have. I live in New Brunswick, NJ and leased with Hudson Nissan about 8 yrs ago when I lived in JC. His customer service is so amazing, despite the fact I moved I still drive all the way to JC to get my car serviced there. You have no one but Josh & Gary to thank for that. They treat people with kindness, dignity & respect. Make you feel like family

  Scott Hansen
3 weeks ago
When you look at these reviews, know that many of them are sponsored or customers received some discount to give the place a 5 star review.The service center people are friendly and personable. However, honesty and value for the customer is not this dealership's strong point. Case in point a receipt from 2019 of recommended items for my car. The audacity to charge over $100 for wiper replacement and almost $100 for cabin air filters. I've been back multiple times for warranty issues related to my car and I haven't seen this culture change. Dealerships make most of their money on the service model, and receipts for declined services show how predatory places like this can be.Lately I've seen them charge all customers almost $200 up front to inspect a check engine light (reimbursable for services provided). Don't agree to anything like this - they're going to inspect your car anyways and the issue could be really minor and really cost $10 to fix yourself.

  Alicia Starks
2 months ago
I greatly appreciate getting service at Hudson Nissan ! The customer service rep Josh is amazing and super friendly.He makes you feel so at home while waiting on your car to get serviced. He also keeps you informed on all services that needs to be done , upcoming repairs and more ! I will definitely recommend Hudson Nissan .

  Jeremy Williams
4 months ago
Great place. They figured out my car issues and fixed them fully for a fair price. Josh was my service rep and is extremely helpful, friendly, and trustworthy. I would recommend him for all of your repair needs.

  Mayra Franky
2 weeks ago
It was a drive to get there, but it was worth it. Great service, helpful and knowledgeable employees. Get a better coffee machine for the waiting area and you'll be golden.

  jocelyno39neill
4 months ago
The minute I drive in to entrance service, the logging in clerk inputted all information and placed protection plastic on seat and gave me my paperwork. I waited awhile cause at the time there was only one service person inside. But the minute they came in , Jason assured me right away. He went above and beyond for the service I went in for. I visited the show room. I was notified ASAP with a text that my car was ready with exterior wash as well.. The mechanic sent me a video pdf of him checking my car. I very highly recommend Nissan service 100%.

  Eva P.
3 months ago
Stay away from this place! I had my service appointment through Eugene who stated he couldn't access my history of prior services in the Nissan DBS because this info was proprietary to each dealership, I then found out from my previous dealership that this wasn't true. When I called him out on that, he replied that only the lead mechanic could access the database and that they didn't do it there and went based on the customer's recollection instead (didn't know I was expected to memorize every service my car had over the years). I later found out that this wasn't true either.Next, Eugene stated that I needed to replace my air filter which, as I found out from my previous dealership, has just been replaced during my prior service only a few months ago and I haven't driven much since then.Next, Eugene offered to replace my transmission fluid since my car was at 43,000 miles stating that the manual recommends doing it at 30,000; he also said there was no way to check the deterioration of my transmission fluid. My previous dealership and another one in NJ (a third opinion) both confirmed that this wasn't true as the manual recommends to check it and not replace until at least 60,000 miles. Also, both confirmed that there is a way to check the deterioration of the transmission fluid, there is a tool for that.When I dared to question Eugene's recommendations, he quickly lost his temper and started talking at me in a rather condescending manner. I couldn't get out fast enough from that shop, I will never be back to that dubious place.

  Denise Torres-Vazquez
2 weeks ago
Nissan does take pride in their work. Their Service Center provides an exceptional level of professionalism and its my 3rd time visiting for Maintenance care. Thank you.

  Diana del Val
2 months ago
Great customer service by Josh. He listened and made sure my car was taken care of so I don t have to worry about my daughter driving to classes AND he made me laugh. Thank you!

  Ivy Valerie Jamora
3 months ago
Jason Fermin, our service advisor, helped us a lot! From the begininng and from the recent service we had last Wednesday with our nissan rogue. I highly recommend Hudson Nissan Service and Parts for being so accommodating, generous, and understanding regarding our situation. All the other staff were very helpful and kind too. We entrust our car with them. Thank you so much for the beautiful experience!

  johnny espinoza
a month ago
Best experience I've had at a dealership. Took the time to listen to my issues and explained everything they were going to do and why

  Mary Kate Naatus
3 months ago
Great service, and I am happy with my 2018 Nissan pathfinder. For the most recent appointment, I appreciated going back into the work area to see the issues in detail.

  Malick Suso
6 months ago
I have had couple of visits and each time the service has been excellent. Jason is the most professional yet customer friendly service guy i have ever dealt with. Gives great suggestions and solutions in a very timely manner.Services: Air & cabin filter replacement, TiresServices: Air & cabin filter replacement, Tires

  Danny Nunez
2 weeks ago
Eugene always offers a comfort zone for me just the way he does business I enjoy dealing with him and the team does a great job

  Jamie Connell
4 months ago
Jason was amazing. He really went above and beyond to make sure I was a happy customer. He was very polite as well. I would definitely go back for all of my future service needs.Services: Transmission, Electrical repair, Tires, Vehicle Inspection, Wheel alignment, Brakes, Oil changeServices: Transmission, Electrical repair, Tires, Vehicle Inspection, Wheel alignment, Brakes, Oil change

  Tuskania P
5 months ago
Jason was extremely friendly and helpful in getting my car fixed. The mechanics at this location did everything they could to get my car in tip top shape. Much appreciated. Thanks guys!Services: Air & cabin filter replacement, Vehicle Inspection, Brakes, Brake service & repair, Battery, Oil changeServices: Air & cabin filter replacement, Vehicle Inspection, Brakes, Brake service & repair, Battery, Oil change

  patricia johnson
4 months ago
I had a tire issue and they took care of it..Joshua Balthazar service advisor was fast and helpful in regards to payments..I wizh my salesman Devindra Lalchan was still working here..he sold me my car an excellent salesman.

  Rose Maye
10 months ago
My convertible, soft top indicator light was on and beeping while driving. Also my trunk release button would not open as a result of a dead battery from being stored all winter. Hudson Nissan charged me $200 labor to reset computer. No parts were needed. In April 2021 they charged me $140 to reset. Advisor said increase was due to inflation. I had no choice. I paid $219.01 for a reset. I will find another option for my auto needs. Dealership too expensive.Service: Electrical

  Franklin Fernandez
2 weeks ago
Great efficient and friendly service always.Joshua Barthazar is above all service professional..

  Shashawna Brown
2 weeks ago
Extremely knowledgeable!Communicated throughout my entire process...Excellent customer service

  Juan Acevedo
2 months ago
Since I brought my Nissan murano from them, I always love the way they take care of my car exemplary service.

  Kitty Couture
7 months ago
I am always pleased with the level of care and concern by the guys here at Hudson Nissan. Jason at the desk is the most amazing customer service agent, but don't worry all of the guys here are extremely good at what they do and the nicest guys you'll ever meet. I know I can trust them and that's important when working with car dealerships. This time I worked with Jason. Let me tell you, he really looked out for me. I felt safe dealing with him, he is very genuine. Thank you for everything Services: Transmission, Air & cabin filter replacement, Auto engine diagnostic, Vehicle Inspection, Air conditioning, Battery, Oil change

  joel em
7 months ago
I am very satisfied with the interaction I had starting from the valet service , Wilfredo, Service advisor , Joshua , and tech Kiel, they were all professional and very receptive on my concerns.Service lobby s coffee station was not working at the time but access to free water bottles was a delight .Excellent experience. AAA++Service: Oil change

  Sharon Ora
5 days ago
Been going for many years. Exceptional service!

  Tom Brown
3 months ago
Everything was done as expected. No up--selling, no extra sles pitch. Great job by all! Thanks!

  Harish Kumar Jain
7 months ago
I've been visiting this service station for more than 2 years and each time they provide the first class service. During a recent visit pertaining to my car service, Julian provided not only the best recommendations but also ensured continuous follow up on the pending items bringing my car to back in shape. Thank you folks, keep rocking!

  Rubbie Richardson
3 months ago
My experience with Nissan was great it didn t take long. Everyone was very nice and the waiting was comfortable.

  Ann Spino
4 months ago
Your team is great. Explained everything to me. I am always pleased when I visit service.

  Isys Morel
3 months ago
Jason was great very accommodating love this service location! Super quick in and out love it:)

  Dani Sasso
8 months ago
First time at this dealer for services. I was assisted by service advisor Joshua Balthazar who was incredibly helpful. I even have to mention the way he assisted other customers, not just myself. While I did not get everyone's name, I was greeted politely and with a smile by every employee I came across at this location.Services: Brakes, Oil changeServices: Brakes, Oil change