Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
H Jos
a week ago
we got this disgraceful, towing company dispatched to us after our Insurance contacted them. From the get-go, the tow driver was rude as ever. completely disrespectful, even the people at the auto shop were wondering what's wrong with him. He kept treating us like we were incompetent, and we don't know anything about the car. After Feeling very unsafe talking to the driver, We decided to contact the main line So they can contact him and tell him that we need to drop off the car at a different location that is closer. We realised their truck is too big and it won't be able to fit in our apartment Complex parking lot. The dispatcher never told the tow truck driver, so he was literally waiting in the middle of the road for 10 minutes. We contacted the dispatcher and told him that we don't feel that the person who is driving The tow truck is safe and we need him To tell him the new address. That's how disgusting his personality was. The guy acted like I was crazy, but after reading reviews clearly this is an ongoing problem. I guess the tow truck driver got his feelings, hurt, and decided not to use the button that puts our car in neutral. We have a video of how disgracefully he placed the truck, our wheels spinning everywhere And there's definitely damage to the truck. The people at the shop showed him our trucks button that allows the car to go in neutral when the gear is not able to function. do not use this company! I doubt they background check any of the drivers. He was definitely on something!
Jeanine Hubbard
3 weeks ago
Jaime was awesome! I wish that I could give more than 5 stars because you definitely deserve it! Not only did he give me a ride to the repair shop to get my car fixed, but he even took the time to show me how to work the battery charger, and provided some great recommendations on what brands to buy. An awesome experience and I would highly recommend! It was a pleasure to meet you! Have a blessed day!
Rabbani Rasha
a week ago
They try to scam my mom into selling my car(2004 Saab) to them because apparently it was too damaged to fix, it was a simple starter issue I resolved from my mechanic. Don t trust them. Do you market research. They will treat you like you re dumb. Good luck.
See Saw
4 months ago
my car got stuck due to some electrical problems, and I called my insurance who then dispatched NBT towing, which is somewhere in Edison NJ.The guy who came for the towing first asked me where I was going and said that he could take the car to their shop for repair. However, as soon as I said that I needed it to be dropped off at my own address or the dealership He s attitude completely changed.I then proceeded to ask him a few questions, to which I was met with zero response. When I approached him to ask if it was okay that I ride with him or that I could take an Uber home, he answered rudely saying that his front seat was full with stuff. However, after the car finally got onto the truck, he did let me sit inside and dropped me off. But as soon as I got out and he was starting to descend the car, he harshly and again rudely told me to stay back and not touching anything and spoke to me like a child. I listened to him and just stood on my sidewalk, but overall the experience with him was very unpleasant. Despite the fact this towing company was dispatched by my insurance, I don t think I will call these people again. Although this is just a towing business, there still is a customers service aspect of it as well and to be spoken to rudely and treated like I had zero clue about what was going on was unacceptable.
Anjul
a month ago
Jeremy did a great job towing my car all the way from NJ to PA. He was punctual and got my car to its destination in time. He is very personable and easy to talk to. Thank you so much!
Blessed Chic
5 months ago
Charles was amazing! I just knew I d be waiting forever before help arrived. Well, not tonight. Charles arrived within the half hour of the expected wait time with a pleasant professional demeanor. I received two photos of my parked vehicle once it was towed to the dealer for servicing which put me at ease.Thank you Charles!Service: Special vehicle towingService: Special vehicle towing
Janet Trinh
5 months ago
Tonight I had such a rough night with my car constantly stopping and breaking down every 1-2 miles. Needless to say, I was BEYOND frustrated. I obviously was in need of a tow truck so after safely getting to a parking lot FINALLY, I found out that the tow truck driver was going to come out asap. While waiting, I received a phone call from the driver and his name is Charles. Charles was very friendly and very helpful and even sounded concerned for me when asked what had happened. I could tell he just sounded so genuine and sincere which honestly put me right at ease knowing someone who sounded like that was coming to help me. Charles arrived within 15-20 min like he said he would and talk about working fast?! By the time I got out of the store that I was waiting in to go greet him, he was almost done! (My hubby had ran out to give him my key fob already.) As soon as Charles got to me, he did what he had to do in a matter of minutes.. MINUTES GUYS!! Absolutely incredible everyone!! If there is anyone that I could recommend to all of you, it would most definitely be Charles from Noll Brothers Towing!! Charles, you are awesome and thank you for all of your help tonight!!Service: Car towing
Ahmad Arshad
2 months ago
This truck that was ahead of me on Rt 27 and Oak tree road intersection. The driver in the truck started cursing at me for no reason while looking at the back mirror throughout the stop.Is this how you treat your neighbors NBT? Your business and bigoted drivers are NOT welcome here.
Ray B
4 months ago
I would like to say thank you. My 84 year old had locked her keys in her trunk by accident. I called asking for a lockout service. They quoted a price that could not be disagreed with and then included 30 minutes service. The lockout service technician made sure to call when he was 10 mins out. He then made sure my 84 year old mother felt comfortable and reassured her this happens to everyone all the time everyone.Thank you for making my Mom feel confident and safe to drive and continue her day.
Rhodeline Medeus
5 months ago
Charles got to me in less than 5 minutes! He was very kind and would not leave me on the side of the road as I waited for my husband who showed up shortly after. Charles gave us some suggestions on what the issue could be since my car started up when he got in it after it stalled on the highway. He was knowledgeable, kind and made me feel safe. Great job!!Service: Car towing
luis rodriguez
4 months ago
Wanna stay thank you to Charles for towing my racecar late night in a emergency from Long Island ny to my house in New Jersey very quick and got it back safe car was strapped down with the right equipment thank you for the a+ service
meredith byrne
5 months ago
David L who towed my vehicle was absolutely amazing!! I highly recommend him!! He was early and called me to let me know he was on his way. I got this company through my insurance and I am so happy it was a truly wonderful experience! David L deserves a raise as he was so kind and considerate!Service: Car towingService: Car towing
JT NRB
4 months ago
Man 5 stars goes to DaAvian! This guy can work through tight spaces, is very professional and efficient! Even gave me a hug cause I was having a bad day! It great to see people in the tow business that actually care for the customer!
Rocco Promutico II
5 months ago
I just got a jump start from Charles. He is a fantastic driver/operator. I have had many services over the years from Noll Brothers Towing (NBT) and was never disappointed. They provide excellent service and I highly recommend them. Thank YouCharles and Noll Brothers Towing!
Dario Moreta
6 months ago
Very rude phone receptionist and they doesn t I am writing to express my deep disappointment and frustration regarding my recent experience with your company. On 10/11/23, I had the unfortunate need to contact your establishment for assistance, and the service I received was far from satisfactory. I feel compelled to bring these issues to your attention, in the hope that they can be addressed and improved upon for the benefit of other customers.Firstly, the initial point of contact with your company was marred by an encounter with a receptionist who displayed a level of rudeness that was both surprising and completely unacceptable. When I called to request information and assistance, I was met with a dismissive and unhelpful attitude. The receptionist was not only impolite but also seemed disinterested in my concerns. This is not the kind of treatment one expects when reaching out for help, and it left me feeling undervalued as a customer.Furthermore, the poor service extended beyond the receptionist. When I finally did manage to receive assistance, it was clear that the level of professionalism and efficiency I had hoped for was sorely lacking. The service I received was slow and inefficient, and the staff s behavior suggested a lack of commitment to customer satisfaction. This has tarnished my perception of your company and left me with a lasting negative impression.I believe that as a customer, I am entitled to courteous, efficient, and respectful service. I regret to say that my experience with your company fell significantly short of these expectations.I sincerely hope that you take this complaint seriously and take the necessary steps to improve your customer service standards. Every interaction with a customer should be an opportunity to build a positive reputation, and I believe that my experience should serve as a valuable opportunity for your company to make improvements[Your Name]
anthony brancaccio
5 months ago
Amazing service. Charles was polite and professional. He was able to load my car without damaging it and delivered it safely to my house in Jackson. Highly recommend.Service: Car towingService: Car towing
Zakaria Mire
3 weeks ago
Thank you guys so much for saving me lots of money you guys are the only cheapest tow I used to get robbed before but you guys are good people price was really cheap and Jop done so quick!Am telling you drivers if you broke down on Edison nj call Noll brothers and you will be happy with your money and your service
Samantha Williams
6 months ago
Noll Brothers was contracted by my insurance to tow my truck when it broke down. I called my insurance at 8:30 and the tow truck was there within 45 minutes. Great response time! Tow Truck driver was super nice and professional. Would highly recommend
Taj Burgess
4 months ago
Got stranded one day and got a response in no time. Actually arrived a few minutes earlier than given. Was having a bad day and can say my conversation with Da Avian definitely helped me have a better day than I was havingService: Car towingService: Car towing
Paul kitov
5 months ago
Best tow service I ve used, excellent communication and quick pickup and delivery.Service: Car towingService: Car towing
Bridgette Acevedo
5 months ago
Charles was extremely polite and courteous. He saved me yesterday! He made it to my car within 20 minutes. Which avoided the police towing me! Thank you for all your help
Rick D
4 months ago
I appreciate all the help Charles!! Refreshing to not have to wait forever on a tow. Definitely recommend using him. Great customer service, fast and reliable. Thank you!
Melissa Brown
5 months ago
Charles towed my vehicle and made my difficult situation much less complicated with his easy going professional demeanor. Thank you Charles for your efficiency!
Dorothy Cordero
3 months ago
I received great customer service from Davey ( I hope I got his name right), anyway he came in time jumped started my car, gave me helpful advice and answered my questions. Thank you so much!
Michele Cullinane
5 months ago
Da Avian was a great help today towing my car after it got a flat tire. Communication was fantastic and he was quick to come out. Appreciate his service.
Ali Ljapo
a month ago
Kenny is great he towed my m5 competition with no damaged very cool guy he s the best 10/10 recommend!
Corey Mills
4 months ago
These people are total scam. Artists and hustlers tried to sell Mercury mountaineer with a bad head gasket and no about it. The entire tireal fast slick talking old school Slick hair back wanna be Gambino. No good-for-nothing dirty rotten So b and that's put the nice folks. If you don't want to get ripped off by this company, stay away.Now, that's from a Masonic standpoint. If you get my meadanger danger, they should come and close this place down immediately.
Theo Allotey
5 months ago
I had two two trucks and they couldn t tow the car and Da avian was able to tow the car and get it started. He was very professional, made me feel comfortable, was helpful, and did everything possible to me sure I was safe. Thank you, you guys need more people like Da avian and I appreciate someone like him working for you guys. Thank you Da avian
Greg Fatianow
a month ago
Be aware. Jeff is a snake. He has no problem lying right to your face and double crossing you. Stay away from this business
Bill Rogers
4 months ago
This tow company got to me in less than an hour yesterday. Charles the driver was very nice and knowledgeable. I really appreciate their help in this situation. Thanks