Empire Nissan of Hillside Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cat Martinez
a month ago
I wanted to express my gratitude for your exceptional service during my recent visit. Your professionalism, attention to detail, and friendly demeanor made the whole experience smooth and stress-free. Thank you for taking care of my vehicle and addressing all my concerns. I truly appreciate it Isaiah G!!!!!

  Carlyn Telfer
a month ago
This was my first visit to this location. It s in a weird spot off of the highway so it s easy to miss it/ go pass it. And it s the only entrance. I was still seen even though I was 10 minutes late- I was really appreciative of that. The rep who helped me was Stacy. She was very professional and pleasant and communicated clearly the expectation for diagnostics and getting the vehicle repaired. Even though I wasn t able to get my vehicle repaired, I appreciated that she called me to keep me informed about feedback from the extended warranty, and didn t drop the ball handling with urgency. The office is clean and there s enough seating for about 4 people in that waiting area. So far so good- I recommend.

  David Piombino
5 months ago
Historicly my issues with the service departments is the endless wait. What I liked about this shop is they give you an estimation of how long but additionaly have a big viewing window so you can see things happening.I was also able to jump on their guest wifi and do some work on my laptop which made the time spent waiting for the service more productive.Services: Installation, General repairs

  ROSA NAVAS
a month ago
Amazing service! I went in for a 4 tire replacement and a light replacement. Chris Granados and the manager, Jose Landaverde provide an excellent customer service. They are friendly and attentive and explain everything in detail. I recommend this place 100% for car service. I love coming here. They are very caring.

  Jonathan Galang
a month ago
I had a good experience. My writer is very knowledgeable and straightforward. She tells me what I need to do and doesn t sugarcoat anything. Evelyn is the best writer there.

  Victoria James
4 months ago
I don t trust anyone with my car Ruby . Ruby is my first car and I ve done some things to her that this Nissan branch fixed. I took her to other places when my suspension messed up after a flat on the road and they could not fix the problems. Evelyn is awesome. She knows my car and its needs. Even on days where I felt frustrated with the car, she was calm and patient which lead to trust. I call her when I have an issue and she schedules my services. I highly recommend this service branch.

  Cb Bc
6 months ago
I ve been a loyal customer of Nissan Service at this location since the past two years, ever since I bought my brand new Rogue SL. It has grown leaps and bounds. All thanks to Evelyn, the car service manager who works at the service center. She has great oversight of operations in the service center, ensures hassle-free rapid turnaround time.

  Maybeline Lavina
3 months ago
Service dept. of empire rt.22 nissan Hillside does an excellent job they explained what they did to your car my advisor Isiah Groomes and his team do care about their customers they're knowledgeable courteous and friendly u will highly recommended them thank you

  Temple Garretson
a month ago
I was very impressed from the intake person to the service person. They both had excellent customer service.

  Walonda Alston
2 months ago
My adviser was Isaiah Groomes, he was knowledgable, detailed and to the point. Explained everything very well.

  Haowei Lin
6 months ago
Went to this place for AC repair, and it took me four visits and AC is still not working.1st time: no test equipment on site today. (wait, I called a week ago and you confirm available to test!)2nd time: cleaned the fan and removed dirt. (charged me $600, and of course not working)3rd time: found leak and repair ($700), but cannot refill AC due to equipment not working. Please come again. (great...)4th time: recharged AC and still not working. Oh, we found your compressor not working and cost $1400 to replace. (shouldnt you let me know about this in the very 1st time checking? Are you gonna let me know any other issue once compressor replaced? Well, I am done!)Conclusion: only come to this place if your car is under warranty. Otherwise, go somewhere else.

  Andrew Goldberg
5 months ago
All my experiences with this service department have been fantastic. Evelyn is the best! Always great to work with her!

  Andrea Olguin
8 months ago
Hillside Nissan on Route 22 is the best place to service your car. Great Service! Macarena was very pleased and helpful. She went above and beyond to make sure I got my car back in short time. I highly recommend you to see Macarena next time you need services at Hillside Nissan.

  Luis Cordova
2 months ago
Good place waiting time is not bad at all.

  Mo Brown
a year ago
Once again my Route 22 Nissan Advisor Evelyn demonstrated spectacular customer service. I had my oil changed and tires rotated. Evelyn is always on point and specific. She gives you the real deal of what's going on with your vehicle. She's not going to try and con you like other places who will remain nameless. She is giving the facts the hard facts. She is my go to and as long as she is there as an advisor for team Route 22 Nissan I will continue to be a customer. Evelyn makes me feel safe and that's real important to me.

  Jenn Barbee
3 years ago
I came in to discuss termination of one least & start another. I received the best financial options, quick answers to all my questions & it was all done with the best manners. I felt comfortable with doing business here. Let me not forget that the entire transaction took less than 2hrs.

  Natalie Soto
3 years ago
I bought a 2018 rouge through Ahmed and it was fantastic! He was so pleasant and helped us find a car so easily. We went in to buy a used forester but Ahmed hooked us up with a better car! 10/10 would recommend this dealership. No pressure at all and they were extremely straightforward about EVERYTHING. Even our financing guy anthony was superb. If you're thinking about going here; do it.

  Aaron manopo
2 years ago
Highly recommended Nissan Dealership. They stand true by their slogan. No gimmicks, no hidden fee, no pressure. Ahmed made my lease buyout a breeze. No games unlike other Nissan Dealership I went to. I signed my buyout less than 1 hour with competitive rates.The service department was excellent as well when I had to pick up my license plate and registration. I accidently come earlier at 9:15am before the showroom open (Sales open at 10am). Jorge was kind enough to pull the cashier from service to pick up my plate inside the sales room and install them for me.Good experience for me. Two thumbs up

  Dave
5 months ago
They got right to the car and solved the problem. Can't thank you enough!Service: BatteryService: Battery

  Shonda Alice
2 years ago
Milton was the individual who assisted me and he is incredible. He listened to my needs and he made it happen. I am very satisfied with his service. Thank you so much Milton for your help!

  Felicia Dixon
2 years ago
Alexia was amazing. She was very patient and provided excellence service. She is stellar at her work and made sure I left the dealership happy and comfortable. Thinking about a new or pre-owned car definitely head over to Route 22 Nissan and ask for Alexia.

  Hassana Eutsey
2 years ago
I wanted to say how extremely satisfied I am with the service that I received from Milton Puerta. His customer service and willingness to get the best deal was amazing. I would definitely recommend him to all my family and friends. I am in love with my 2021 Nissan

  Erik Guillen
2 years ago
Visited this Nissan with an appointment for a minor repair. I spent 4 hours in the waiting area with no information and a single update.I don't understand why they have customers make appointments if they are just going to keep you waiting all day.There's no complimentary car wash, no complimentary coffee, no cups for water in the wait area.The waiting area has a sign stating the waiting area is cleaned every hour and I've been here for 4.5 hours and haven't seen anyone wipe down the area. Management replied with a smug, "the cleaning guy called in sick today."Bring your own Lysol and snacks because you'll be here a while.Oh, they left a mess in my car... great.Service: Body & Trim

  Jaydah Brown
2 years ago
Went to Milton @ this location. Walked in same day with pay stubs and down payment and he hooked us up. 2018 Nissan Sentra low miles and a great warranty! Milton is your guy if your looking to hop in something new and affordable. If you wanna splurge he s got you too! Check them out won t disappoint. Low payments and walked out same day. Had the car for a month now. No problems Great communication! MILTON IS YOUR MAN !!!!!!

  Mario D
4 months ago
Thanks Mar�a , You were so kind

  Rusmir Nikocevic
2 years ago
Did some business with Ellio. Got me in a new car and the process couldn t have been any smoother. Highly recommend for anyone in search of a new car to come and see him. Good looking on the deal brother man. Look forward to working with you again soon.

  Brenda Soto
3 years ago
Amazing service! Ahmed at Route 22 Nissan is the person to see! He was very professional and very straightforward! Would recommend to anyone who is in the market for a new car! Even down to the financing Anthony was awesome! Very happy!

  Amy Monzo
2 years ago
Alexia Williams was excellent thru the entire lease process. Highly recommend her and the dealership! See you again when we renew our lease in the coming years ahead!

  Seth Van Acker
2 years ago
Car dropped off with several items to be addressed. Technicians started with least important items after been given instruction. No work was performed. My car was put on the back burner. Technicians expected me to leave my only car for another day of unproductive work. I picked up my car and there was $2 worth of quarters STOLEN from my car. If you do go here hide your car chargers and pocket change.

  Michael Cohen
2 years ago
Terrible. Took days to make 4 appointment that non of which saved in the system. Long wait when I got there for my appointment early. No loaner car. All that wait to tell me nothing was wrong with the car and I should keep driving it.