Empire Nissan of Hillside

4.4 (2717)

  56 US-22, Hillside, NJ 07205
  (973) 963-7084
  shopempirenissanofhillside.com
  Claimed

Auto repair shop Auto parts store Nissan dealer Car accessories store Car dealer Car finance and loan company Electric vehicle charging station Truck dealer Used car dealer Used truck dealer

Service options

  • Delivery

Introduction

Empire Nissan of Hillside offers a wide range of services including car rental, car wash, oil change, and repair services. They prioritize customer satisfaction and provide options like delivery and in-store shopping, making the experience convenient for all clients.

Services offered: Auto repair shop, Auto parts store, Nissan dealer, Car accessories store, Car dealer, Car finance and loan company, Electric vehicle charging station, Truck dealer, Used car dealer, Used truck dealer.

Empire Nissan of Hillside Reviews Summary

Pros

  1. The staff, including Jet, Joe, Mike, Cairo Lopez, and Jonathan Marte, are praised for their professionalism, knowledge, and helpfulness in making the car buying process seamless and enjoyable.
  2. Customers appreciate the trustworthy and honest service at Empire Nissan, with employees going above and beyond to find the best deals and options for their clients.
  3. Positive feedback on the courteous and efficient service reps, who provide thorough vehicle checks, ensuring customer safety and satisfaction.

Cons

  1. Some customers expressed dissatisfaction with post-purchase services, citing issues with car breakdowns and poor handling of complaints by dealership employees.
  2. One negative experience highlighted a lack of professionalism from a specific manager, indicating a need for consistency in customer service standards.

Suggestion

The dealership could focus on improving post-purchase services, ensuring prompt and respectful handling of customer complaints and issues to enhance overall customer satisfaction.

Positive Words

Helpful, professional, knowledgeable, seamless, enjoyable, trustworthy, honest, courteous, efficient, satisfactory.

  Opening Hours

Monday 10 AM-8 PM
Tuesday 10 AM-8 PM
Wednesday 10 AM-8 PM
Thursday 10 AM-8 PM
Friday 10 AM-8 PM
Saturday 10 AM-7 PM
Sunday Closed

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