Empire Nissan of Hillside
4.4 (2717)
56 US-22, Hillside, NJ 07205
(973) 963-7084
shopempirenissanofhillside.com
Claimed
Service options
- Delivery
Introduction
Empire Nissan of Hillside offers a wide range of services including car rental, car wash, oil change, and repair services. They prioritize customer satisfaction and provide options like delivery and in-store shopping, making the experience convenient for all clients.
Services offered: Auto repair shop, Auto parts store, Nissan dealer, Car accessories store, Car dealer, Car finance and loan company, Electric vehicle charging station, Truck dealer, Used car dealer, Used truck dealer.
Empire Nissan of Hillside Reviews Summary
Pros
- The staff, including Jet, Joe, Mike, Cairo Lopez, and Jonathan Marte, are praised for their professionalism, knowledge, and helpfulness in making the car buying process seamless and enjoyable.
- Customers appreciate the trustworthy and honest service at Empire Nissan, with employees going above and beyond to find the best deals and options for their clients.
- Positive feedback on the courteous and efficient service reps, who provide thorough vehicle checks, ensuring customer safety and satisfaction.
Cons
- Some customers expressed dissatisfaction with post-purchase services, citing issues with car breakdowns and poor handling of complaints by dealership employees.
- One negative experience highlighted a lack of professionalism from a specific manager, indicating a need for consistency in customer service standards.
Suggestion
The dealership could focus on improving post-purchase services, ensuring prompt and respectful handling of customer complaints and issues to enhance overall customer satisfaction.
Positive Words
Helpful, professional, knowledgeable, seamless, enjoyable, trustworthy, honest, courteous, efficient, satisfactory.
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Dre De La Swag
2 weeks ago
All and all I have an amazing experience here. Jet and Joe made the process seamless. After wasting time with the Nissan dealership down the road i appreciate they came with through for me. Not only did those gentleman get me a lower interest rate then what my credit union was offering me. They got me and sister out there in time for us to get to work .
jackie gordon
a month ago
Everyone at Empire Nissan was so helpful and made the process so easy and enjoyable. The manager Mike is amazing and will give you the best deal that he absolutely can! Highly recommend
Flornadine Joseph
4 months ago
My friends I'm talking to all of you who are thinking of going to this dealer to buy a car, be very careful because in this dealer they only think about taking your money and giving you whatever car they have. A few months ago my friend bought a car, two weeks after the sale, the car broke down. the dearler said it s not something difficult. two weeks after another breakdown the dealer said you again. Ok no problem, we going to fixe the problem. They talked to my friend like he annoyed them. the third time he went to the dealer, even the employees looked at him with attitude, even the director of the dealer humiliated him. leave him in office for hours. he told him we don't need people like you here. my friends, be very careful of these people. think before buying a car from this dealer.
Sparkle Johnson
a month ago
It was a recall and I waited for my vehicle. While I waited, they did a courtesy check of my vehicle and I really appreciate that. It turns out, everything was Green but good to know that Empire Nissan was looking out! In addition, the Service Reps are nice, professional and courteous. I ve had my vehicles serviced at Empire for years and I ve never had a problem. In fact, from the Salesperson to the Service Rep they all are very helpful and in my opinion, get 10 s!!
Malcolm McGreger
3 months ago
We had an excellent experience with Mike DeLaCruz from Empire Nissan. We ve bought/leased cars from Mike in the past and he is always knowledgable, helpful, and kind. Great service! Thank you Mike!
Adriana Quito
a month ago
I recently visited Empire Nissan Hillside for the first time, and I found them to be trustworthy, honest, and operating with integrity. I highly recommend them to anyone who is looking to purchase or lease a vehicle.Cairo Lopez, who assisted me, went above and beyond to answer all my questions and provide me with the best options that suited my needs as a client. He worked tirelessly to find me the best deal, and I am extremely grateful for his help. Without a doubt, Cairo is the best.
Bruno Xavier
a month ago
My experience with Empire Nissan of Hillside exceeded all expectations. Jet (the worker that helped me) not only helped me find the perfect car but also made the entire process enjoyable and stress-free. I highly recommend Empire Nissan of Hillside to anyone in search of a reputable dealership that prioritizes customer satisfaction above all else.Thank you, Empire Nissan of Hillside and Jet, for making my first car buying experience a memorable one! I look forward to returning for all my future automotive needs.
Monique Melvin
a week ago
Cairo, Aiden, James and Joe,Thank you so much for your customer service today. I appreciate your time and patience helping me find my dream car within my budget!I highly recommend this dealership!
Shivan Persad
a month ago
John Marte was very helpful during the process. He sent reminders for our meeting and met me at the door when I entered. John was also knowledgeable about the vehicle. Throughout the process he was able to answer or get answers to my questions. Everything went smoothly. I would recommend John and Empire Nissan to anyone interested in purchasing a vehicle.
Hashim Ilyas
3 months ago
Jonathan marte is a really nice man. From the moment I walked into the dealership, they greeted me with a warm smile and made me feel comfortable. They were incredibly knowledgeable about the different car models and took the time to understand my needs and preferences. They patiently answered all my questions and provided valuable insights to help me make an informed decision. Throughout the entire process, they were professional, friendly, and never made me feel pressured. They went above and beyond to ensure that I had a great car-buying experience. I highly recommend this car salesman to anyone in search of a new vehicle. They truly exceeded my expectationsThank you man.
Clarence Powe
2 months ago
Excellent service. Fairly quick process. Salesman Cairo was awesome!! Thanks so much
Egor Morozov
2 months ago
Today I have signed on my 3rd car with Empire Nissan over last 9 years , Jay (Jasil) Lopez did a phenomenal job , I could ask for more ! It havealways been an exceptional service on each and every step of the way , since the moment i walked in to the door and until I drove my new car home . I value the clarity and openness in negotiations the most , you won t feel pushed towards the sale , instead , they would pay attention to what you need , and work with you patiently and professionally. Their service department is top notch as well . I am glad I have found them , for years to come .
Jessica Cunningham
a week ago
Aiden was great! She was patient as I went back and forth with pricing and models. She seemed to understand exactly the big dilemma we all think about coming to dealerships am I being ripped off? She made me feel comfortable and happy with my purchase. If you guys throw in some free oil changes I ll give you positive reviews on social media too lol . No but Kudos to Aiden and Empire Nissan of Hillside
Rose jean
4 months ago
Hello everyone, please do not purchase any car from Nissan at this location. They are horrible after we bought a Nissan 2019 after the first month the car was giving problem. We took the car about three times here. They said there the car was OK after the six months we take it again they re now NR one year from purchase the car there a has transmission problem and they did confirm it say it is the transmission is bad. Meanwhile, we take the car several time to go check it there every month was service at Nissan. They say nothing wrong with the car until a year later after all I warranty is off. Please I m begging do not go to this location. It s a bad deal.
karla carranza
2 months ago
Went in there to purchase a company car and Milton was extremely helpful. Got me a price I did not see anywhere else (after looking for weeks). The manager greeted me nicely the second I walk in and I was able to get a brand new car the same day. Best service! Thank you Nissan of Hillside.
Lolita Gillespie
3 weeks ago
From the moment I got to the facility Everyone at Empire Nissan was so helpful and made the process so easy and enjoyable. My salesman name was jonathan Marte he was amazing and was very helpful in assisting me with getting a car. Thomas was the finance manager he will give you the best deal that he absolutely can! Highly recommend
Louis Renderos
3 weeks ago
I went to Empire Nissan to buy my vehicle and service was great. Salesperson Cairo Lopez was excellent. He is professional, knowledgeable and will make sure you are extremely satisfied with your purchase. If you are in the market for a vehicle only see Cairo Lopez. at Empire Nissan.
Frederick Steward
3 months ago
My wife and I are extremely happy return customers, (3rd vehicle). Great customer service as always! Jay (Jasil) was our sales associate and he made getting into our new 2024 Murano SEAMLESS. He made us feel comfortable, was very pleasant and answered all our questions. Even the contract signing with Anthony was no hassle. We would also like to mention that we've never had any issues with any of our vehicles from this dealership. Highly recommend them!!!!
A
a month ago
First off, thank you John for your professionalism and etiquette. However, Mike, you have a lot to learn. I expected better from you, being a manager. How you could throw my car keys across the showroom floor I will never know.
Ella Watson
a month ago
Best service I have ever received buying a car. Steven Vasquez was awesome very attentive and knowledgeable. There was no hidden agendas, and no pressure. I d definitely purchase from here again.
Jaime Dungao
5 months ago
My salesperson Steven vargas was so helpful and attentive .and I'm highly recommended him on all my friends who are looking forward to get their car . And I'm gonna highly recommend empire Nissan. I have your address on my book .thank you nissan
PRADIP SURYWANSHI
3 months ago
Jonathan Marte is unrivalled! He is wonderful and makes the process run extremely smoothly. He is sincere and enthusiastic about their work. He goes above and beyond for his customers and strives to help as much as possible. Even after the sale, I am getting responses to all of my questions.I had an excellent experience acquiring a vehicle. The process was joyful and stress-free. Jonathan Marte and the crew have given me their undivided attention to all of my car needs. A quick procedure and incredibly pleasant staff made my first car purchasing experience a breeze.Thanks again for the great help!
Mario Prado
4 months ago
Had an amazing experience yesterday as I purchased a Nissan Rogue with Cairo Lopez the best sales rep I ve encountered. He was very informative and honest throughout the whole process. If you planning to go to this location I highly recommend going to Cairo I guarantee you will come out with a positive experience.Thank You Cairo!Keep up your great work ethic!
TIPS OF THE TRADE Caimi
5 months ago
This is the fourth time we came to route 22 nissan , we have great experience and service everytime we come here , Tom Cortes and Harold Pierre always make sure we walk out with a new vehicle at a great interest rate , thank you guys as usual you are tue best in tue business.
MICHELL REYES
2 months ago
I highly recommend Thomas Cortez, one of their agent who assisted us to our car. He s nice and helpful especially with our budget that we can only afford. But my tip is before you get the car you have to know everything like warranty, freebies etc and check inside and out of the car. We got our car at night so we didn t see some little damages and we have to pay extra to fixed the car.
Jacqueline Bilotto
4 months ago
Jasil and Joseph were incredible in helping me purchase a car! From the minute we walked in they were kind, straight forward and communicated the costs and steps involved very clearly. There were no hidden fees and the whole process was a lot easier and stress free than I ever anticipated as a first time car buyer. Would recommend them to everyone!
Ilene Calderon
a month ago
My salesman, Nick Amorin was very helpful. He was patient with me and efficient. I ended up getting the 2024 Pathfinder SV leased and I love it. I was in and out of the dealership and very satisfied. if you re in the market to buy a car at Empire Nissan of Hillside make sure you ask for Nick!
K G.
a month ago
Thank you Jonathan Marte for your patience and understanding in helping me with my new car purchase. You and your team did not make me feel pressured into the purchase and we came to mutual agreement. I would recommend you to others in the future.
michelle navarro
3 weeks ago
After searching for a vehicle for 9 months and driving to a number of dealers, I went to Empire Nissan of Hillside. A young man approached me and my husband and introduced himself, Jonathan Marte. Jonathan listened to what I wanted, gave me varies choices, explained the pros and cons of each vehicle and allowed me to make my choice. Jonathan was NOT a pushy salesman, he was knowledgeable and pleasant. I really enjoyed my experience. Thank you, Jonathan Marte!
Jada Nelson
a month ago
had a great experience with Jethro ! he helped me get approved for a car and talked me through everything and made sure I was comfortable with everything . definitely recommend coming to this dealership , professional and goes above and beyond to make sure you re satisfied