Toyota of Hackensack Service & Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  rene gebusion
5 months ago
An old customer here.Our Prius had been in the shop since 11/4/23 for repair.Still no parts(suppose to have been ordered), no date on as to when it will be fixed as of today.By the way, no calls from management on nondelivery of parts nor updates.

  Dan Rickershauser
7 months ago
Our family s car broke down near this location and was brought in for a diagnostic. Turns out it was our car s transmission. Marissa was able to help get my wife home in a loaner vehicle while we determined what to do next. Even though we did not move forward with the repairs, I m pleased how my wife was treated by Marissa and the staff during a difficult situation.

  Miles Dale
10 months ago
Several issues with recent appointment.Appointment was supposed to be only around 3 hours according to their estimation but was 2 hours longer than estimated despite having a scheduled appointment.Also they said they applied my 20% discount code... Then I went to pay and luckily noticed they had not. Then had to insist they fix it despite them saying it was already applied. So be wary of discounts/coupons not being applied.

  Joseph Maffei
4 months ago
no issues. if you have a long wait go eat at white manna.

  Mario Quintanilla
a year ago
I was greeted with meaningful kindness and intent end to end as I was there for service. From the intake triage, to service reception, to the service advisor. Visit was flawless and they quickly ordered and scheduled a post service follow-up for some items that I requested. This was top notch service in my opinion! I had red carpet service!

  shiny1234 Passion4fashion
a year ago
This dealer used be good customer service over one year� because I've been having a car with them many years now I was happy how they handle it the� cars actually before .."Now� this two ladies working� there since ever� Kat and Melissa call themselves director" They� really nasty and rude if I had issues with my car constantly without they fix real issues ....I kept� bringing my car and they don't even fix that... and this is the third time again the same thing happening so I don't even know if I should go back there??? because all they do blame it on me saying that we did everything we I drive same issues again...� They said they even get the part and get it fix when I drive it again same issues happened as soon as I drive close to my place again.�� They never did what I was told seem like. I� don't understand this 3rd times the pass. Almost 3 week� .. The car is new on lease� should be . They said okay you don't have to pay but? later when I'm about to leave they forcing me to pay yet nothing fix when I drive ....same issues again or� they lied to me that girl Melissa is the Consulting agent they said she is??? I guess??with blind hair pregnant she is rude and nasty� when I told her why you lied to me again ...she was so� mean to me again� told me don t come back here� again. I used get good services there b4 now really bad because of her and Kat whenever I go there they get involve make things worse instead professional customer service ????now it keep getting worse others I know saying too ...Now worst customer service and treatments� for someone buying cars from them for over two decade and I never had this kind of issue before so "nasty when those two get ladies Melissa and Kat she call herself as customer service director...Every time I go they got� involved and they make things really worse.� They put everything in risk let me drive the car like that again and again when I speak up why they do that ??why lied to me not done what I was told they instead blame everything on me with really mean tones and kept repeatly speak down to me and really nasty... If they could simply�� fix the issues and be nice ...But, they not,� this two ladies making Toyata of Hackensack look really bad and horrible same time plus� threat me not to come here because I made review on her what exactly she did last time on the website so she now not like me for my honesty .� I have car issues here again after 3 week now same issues since yesterday driving that car from dealer... . 3rd time I came she lied what she said their machanics do unfortunately still didn't happen� insane� ... Those two ladies d making everything worse there. what the heck I just experienced drama queen not car services ??�� simply those ladies practice with the preach or don't take their responsibility of what they say and do.� They still didnt� fix my car issues for 3rd and send me back said they did ...If something happen to the car moving funny I hope everyone know the truth I am taking risking because I feel they won't fix it� again. The only reason I give one star because Paul the agent in car services� was very nice try to give me� car to borrow� when Kat refused to do that too on top really rude I even told her i drive over one hour I had no ride so they get my car fix but� issues and signals on the car� again when I return their car as it was .

  Eva
a year ago
They messed up my door by placing my car with a stepper onto a wrong lift. They refused to at least fix the damages. Hard core low ratings towards them. They truly do not care and are willing to argue when you are at right.

  ra cofi
a year ago
excelllent job very professional but the price per job are extremely expensive to change back light plastic of a car 180 dollars labor a job maybe 1 hour or so Ithink that the client should be respected in a little everything has gone up but everthing has limit .without the bluff price of 200 dollars you have to think twice before asking for your help thanks. I appreciate your work thank you.

  Arham MA S
a year ago
If you have a little old car never go here, I went for AC repair and they made it worse and are asking 1500$ more after I had already paid 500$ for diagnostic and repair. And they are blaming it on mileage, if the car is old the you should say you won't repair rather than take it and make it worse. Better to try local mechanics rather than pay a penny to these people. Very unsatisfied.

  Desiree Bredemus
5 years ago
Pretty efficient process. Called, scheduled my appointment. Received follow up calls and reminders. When I showed up, I was taken in immediately, even though I was 15 minutes early. Didn't have to wait too long.

  Marlene Bruno
a year ago
Great customer service. They have a big team and everyone had a role. Very professional and friendly. Will def come back when needed.Service: General repairs & maintenanceService: General repairs & maintenance

  Zuhair Baker
a year ago
Went for oil change car returned with key broken in ignition. I was told by Joe he was my connection that they will place an order and call me back they never did that now I have to get a key myself and pay for their mistakes. This is what they could not hide imagine the things that they brake and you don t see. Will never trust them again.Service: Oil change

  Wilmer Karla Guzman Rodas
a year ago
Expensive oil change and half way. Paid for full service oil change and they didn t fill fluids in. I don t know if they did tire rotation but I paid for it as well. But washer fluid was totally empty. Make sure you check every services is done before you payService: General repairs & maintenanceService: General repairs & maintenance

  Kathy Ramos
2 years ago
I ve been to this place multiple times , and I m very pleased with sales representantive ( specially w/ susana) she is very helpful and kind .That s the only reason I m giving this review she makes me feel welcome and treats me well every single time . Thank you Susana

  B�lent Yurtsever
2 weeks ago
Clean and beautiful,

  Martin Garcia
2 years ago
Toyota Members Welcome*.This place is a bit complicated to find the right words Most times they will treat you like a customer other times they will simply treat you like an enemy and few times they will be giving you an attitude as if they are doing you a favor which I agree 1%. They are Honest with their service (in my experience).

  Manny Jr
2 years ago
Great customer service experience!! From the moment I pulled in to the service garage to the moment I was with the service representative. Marissa G was really helpful and highly recommend!!

  T
a year ago
People are nice a helpful prices are good I will always bring my car there

  Car Mo
a year ago
Picked up parts for my car, guys there are professional and they get it right every time. My buck stops there, very extremely satisfied.

  Stefan Neustadter
4 years ago
I accompanied a friend we both were treated courteously and they have coffee service in a nice setting

  Sam Oz
3 years ago
Sam Mussara is very rude person.

  ian kelly
2 years ago
Nice people in parts department wish there prices were a little cheaper

  Cesar Rodriguez
a year ago
Quick, fast service and also OK quality call me from Toyota

  Jaime Rodriguez
2 years ago
Great costumer service

  D T
5 years ago
Great service, extremely long wait times.

  Freddy Familia
3 years ago
I never got a call back being told by a representative via text that someone would...

  Joseph Wain
4 months ago
Great place

  Hilton Benoit
2 years ago
Gm very nice people that help me all truThank you all

  Sharlene Cobin
a year ago
Best service place for your Toyota excellent job

  Michelle Mammaro
4 years ago
Great place to service your car, quick reliable service