Service options
- In-store pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
john wesley
5 days ago
This is why I keep going back!I scheduled an oil change with a simple 30 second phone call. When I dropped my car off, the auto technician said that he was waiting on a filter and wanted to know if I would like to reschedule, which I did. My oil change was still done in <45 minutes, that same day! Way to hustle Pep Boys!
Claire Adams
2 weeks ago
Don't even bother bringing your car here. A couple of months ago, I came in to have someone look at my shifter. It was getting stuck and I couldn't take it out of park. I brought it in to get looked at and the person at the counter went out to look at it. Not even 5 minutes later he comes back in saying there's nothing wrong with it. I had also brought up that my car was having coolant temperature issues and was told it was not a big deal. The temperature gauge had been going over the median for the last few days.A week later, I was coming up to a light and heard an incredibly loud bang, and saw steam coming from under the hood of my car. My coolant had exploded and my car refused to turn on due to the heat. After time, I was able to get it back to this shop where they tried to charge me $2,000 in repairs and parts that my car didn't even need after doing research at home. I took it to a shop around the corner and down the road and got the parts for a fraction that this shop tried to charge me and months later my car is still doing great. They even gave me a temporary solution to my shifter issue.Don't come here. If you do, please do research and save some stress and money.
Daniel Oplinger
2 weeks ago
I ve always had a positive experience working with the pepboys in glassboro. I called ahead to discuss my issue and they were very polite and told me to come in whenever and that they could help. Bob was very helpful, would recommend!
Chris Gundrum
2 weeks ago
I told them to give me a call before any work happens and they went straight ahead without my authorization and did it anyway. They never even had the curtousy to call me. QA couple weeks ago I told them my car was making a weird sound and all they said was wrong was the breaks. Now there was a myriad of other issues that was wrong with it because they did not thoroughly investigate my car.One of the employees here even insulted me.They are deceiving, dishonest, unprofessional and just flat out terrible. DO NOT GO HERE!!
Ahlani Still
a month ago
Amazing experience. I ve always had terrible experiences with auto shops and I decided to go to Pep Boys.They started on my car after 5 mins of dropping it off and answered all of my questions. Steve was also amazing and made the process so smooth.
Chuck White
2 months ago
The experience as a whole was great. The only downside is that I could not use my veteran discount on my visit for my alignment because it was part of an online appointment. I could not even choose to remove the alignment for later purchase without messing up the entire appointment per the techs.
Jackie villone
2 weeks ago
The staff was not only helpful, but also very professional. They did a great job on my brakes and in a timely manner. I would recommend Pep Boys to anyone.
Dave Geyer
4 weeks ago
These guys are great! Honest, fair, and fast. I take my Honda Element there frequently and they always give great service and advice!
Amanda Wozniak
2 months ago
I've never had a bad experience here. I've taken my older vehicle here on numerous occasions and they've always been super helpful, fairly prices, and the job done quickly! I highly recommend!
Leslie Pearlman
5 months ago
I want to share my positive experience with Pep Boys in Glassboro, NJ that helped me during an emergency. I had a flat tire with no spare. Here's why I highly recommend them:1. Quick Response: Bob, the manager, responded promptly to my call.2. Efficient Repair: A skilled technician fixed my tire quickly. The tire was able to be repaired.3. Exceptional Service: They were courteous and empathetic.4. Fair Pricing: The cost was reasonable.5. Quality Work: The repair was excellent.6. Timely Assistance: They got me back on the road fast.I highly recommend Pep Boys of Glassboro, NJ for their excellent service. Bob, the manager, made a stressful situation much easier to handle!
HECTOR SANCHEZ
4 months ago
If I can give them 0 stars I will! I had the worst service in pep boys? I notice my car over heating so the closes mechanic shop was pep boys! But I didn t realize that this will be a nightmare! My car was over heating so took a chance and took it to pep boys ! They say it needed a water pump, thermostat, fuel cleaning, serpentine belt and throttle body and it will be 2500$ so I told them ok fix it. After the repairs they say the car was ready for pick up after 3 days! I picked up the car I drove the car happy and after 30 minutes I notice steam coming out my hood and my car smelled like gas inside my car. I took it back and they say that they have no idea what it is! I left my car there and it s been parked at the same spot for about 4 days. Everytime I called them they will tell me that they re going to look at it but never did! I told them kindly that i need my car because I have to take my daughter to preschool and it s cold. They didn t care at all and with a cold Heart he tells me i have to wait and hung up on me! I got to boiling point and went over there in person and made a complaint and told them I want a refund and want my car back! they coldly hearted say we can t give you a refund sir! So now I m stuck with a broken car and have to continue walking 4 year old daughter to school in this cold weather until I find another mechanic that s reliable! I m still pursuing the complaint but no luck yet! .
Bob DiBella
a month ago
I took my 1984 Corvette there and they did an amazing job. Great service all the way around. I m very happy.
Dorena DKofNJ Kearney
2 years ago
DID YOU KNOW� Pep Boys in Glassboro is the Garage Service Only.The Automotive Supply Store is a Completely SEPARATE business. "Auto Parts"It's really evident from the level of service from one another.PEP BOYS SERVICE was excellent from the initial call.Auto Parts never acknowledged me the entire time I walked around the store (1hr).
Linda J. Adams
2 months ago
Happy endings!! I highly recommend Pep Boys! My visit yesterday...Pep Boys took care of me again, just like they always do! I needed a last minute oil change...they squeezed me in and got it done in 1.5 hours, which I didn't expect but was thoroughly pleased! At my request, they informed me at what level my oil was before the oil change. A small thing, but important for me to know, since I am trying to figure out at what rate my car is burning oil.My last visit...My check engine light had come on. Diagnosis and repairs were made in 2.5 hours, while I waited. I thought it was going to be an all-day affair, but it wasn't.
Elizabeth W.
4 months ago
The people at Pepboys were really nice and helped me out greatly during black Friday. The service was great and they pay close attention on details. They even helped me replace my break light after it just went out after I turned my car on to leave after getting new tires. I truly appreciate everyone who helped me so thank you.
shay b
5 months ago
The costumer service associate, Shawn, has done an above and beyond job at servicing me and my family. He was able to successfully communicate prices and judgment thoughtfully and thoughtfully. Shawn found a sufficient set of tires which brought my bmw X5 to perfection. Would greatly recommend Pep Boys Glassboro to anyone.
Tom Nickerson
5 months ago
I appreciate the friendly manner of service manager Bob and the quick repair to the flat tire I rolled into the shop today. He didn't even charge for the repair. Seemed like he took pleasure helping a senior citizen.
Shaun Christopher
a month ago
Went in to get a tire replaced, and they did it pretty quick while multi-tasking (ie. helping other customers and answering questions).
Joseph Fox
3 weeks ago
Pepboys in Glassboro has always been a good place to go for car and truck needs. People at the front desk and the mechanics are top notch.
Kimberly Francano
5 months ago
Nice guys! I had a dashboard light on and they helped me for free. It was just my gas cap but I was super grateful for their help on a Friday night. Thanks Pep Boys!
Burner Burner
7 months ago
Had a 10:30am appointment for an oil change and one hole in a tire to be plugged, was quoted 1.5-2 hours. When the car still wasn t in the garage by 12:30, I asked how much longer to expect and they said it would be done by 12:45. The car wasn t finished until after 2pm and the service took over 3.5 hours- if they gave us free oil changes for life I still would not go back. Please, do not waste your time here.
Karen Neptune
6 months ago
The reason this visit was not 5Star is because this was the second visit for the same problem with one of my tires. On my previous visit they handed me my keys back and told me there was nothing wrong with my car. On this visit, I brought my own new tires and had them installed and it took care of the problem. I had already told them about and they had wasted my time on a prior visit.
Dwight Rice
7 months ago
Shawn and Staff were great to me !! Serviced my car within reasonable time frame - had 4 tires put on, all around brakes & rotors and front alignment in the same day. Stop going to Pep Boys in Pa. due to service problems but this one seams Great !!!
Alan Sindoni
4 months ago
Needed a tire patched, had no appointment an the shop looked busy, dropped my truck off and with in two hour period they managed to squeeze me in fix my tire and at a very reasonable price.
Drenna Marino
3 months ago
Thanks to Brad and Team for a last minute much needed oil change. I don't mind the wait because they take good care of my car.
Nicole Wagner
7 months ago
Went to Pep Boys during my lunch break to get a bulb for a brake light. I didnt realize the actual store had closed, Robert could tell I was a novice- he looked up the light and had it replaced for me in 15 minutes. Exceptional service! Highly recommend!
Kathleen Gaunt
8 months ago
About twenty years ago I had a problem with this Pep Boys - they charged me a grand for an air conditioner they didn t fix and someone on staff tattled and it was in the newspaper.But today I went in there after a few problems popped up with my car after a sweltering oil change. Robert fixed me up so fast and sent me on my way. The retail section is closed and he was still doing maintenance even in the heat. He was awesome and helpful and honest. Thanks Robert, you made my day way easier!!
Chrissy Espositi
2 months ago
PepBoys Glassboro NJ has excellent customer service, and have always made going back for routine maintenance and the occasional repair as painless as possible.
Jean Mangini
8 months ago
I took my car to have a leak repaired and my tires rotated. TLhe appointment took 2 hours and 30 minutes. Since in the past I had thought that my tires were never actually rotated I marked each tire with chalk to insure that they had been rotated properly. Upon completion of my car I noticed that the chalk had been washed off each tire and the tire pressure gauge on my dashboard showed the tires had never been rotated. The PSI in each tire was different and none of them changed position. I called and they said to bring it in again the next day and was told the mechanic was being thorough and checked each tire with soapy water and that's why the chalk was erased. But while I sat there they did rotate them and returned my car in 10 minutes this time. They also informed me that just because you have a set appointment it does not mean that they will work on your car at that time. I was told it's just like a doctor's appointment it just means that they will get to it some time that day. Needless to say it will be my last visit to their business.
G
11 months ago
A HUGE thank you to David and Sean and team. From the moment I arrived with my tire through the repair process and phone updates, they have been friendly and professional. They treated me as if I was the only customer at the service area! Thanks to the Pep Boys team. Easy repair and skilled professionals!A++