Copart - Glassboro West

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jennifer Smerlick
a month ago
New to Copart I drove 185 miles without an appointment & no way to load myself. From the office staff, yard guys & the loader operator, they went above & beyond to make my trip successful without breaking any policies. I am extremely thankful for such patient, wonderful staff!! Thanks Eric, Zach, Joe & the patient, young lady in the office.

 
8 months ago
Horrible customer service. Our driver came to pick a cargo van from them and the forklift guy refused to load it up bcs it's too heave but 2 days ago another driver from our company picked up another Sprinter Cargo Van without any problem. Once I called to the dispatch department to figure out why it happened they put me on hold for 10 minutes without mute the micro and I was listening how the agent was talking to colleagues about her hair. Asked to be transfered to a manager and manager hanged up the call because she was too busy to explain why they don't want to load our trailer.

 
2 years ago
Very good yard with good cars, friendly and helpful office workers. Except the loader. I bought at least six cars with broken bumpers. And every time I walk around the yard to check cars I see cars are pressed against each other. I know you are not responsible for small bumper cracks and scratches, but all the time I buying cars here I have to pay about $500 extra for body work. I have complained couple times to the office, but it s not giving any results.

  Anthony Martino
8 months ago
I go to drop off a sailboat (no more than 20ft long &1,000lb s) at the co parts @Glassboro 781 Jacob Harris Ln NJ. I asked if we could have the loader with 14 ft forks take it off for us . Could ve taken 3 minutes smh but instead some guy Joe Cross said the only way he can get it off is if we sold him our brand new trailer . Obviously we didn t want to sell our personal trailer so he said no meanwhile the loader is takes off numerous cars . But we didn t want to sell our bosses brand new trailer so we have to spend close to $1,000.00 to get taken off in the morning.Contacted corporate already, just wanted to leave this horrible review because of one bad apple. One bad apple WILL ruin the bunch!

  zongo souleymane
a year ago
This is a legal big scam company in US everybody need to stay away from this dealer. I spend over 30k to highlander the said run and drive. The car wasn't driving no radiator no condenser no radiator Ventilated no any airbags in the car I spent over 20 k to fix

  Ricky Bracey
2 years ago
I purchased a vehicle in December of 2020 and paid with money orders. In June 2021 copart had a audit and the money orders I paid with wasn't processed which isn't my fault. It is now August i have to drive a hour and half to the copart facility that mishandled my money orders every time I purchase a vehicle instead of them fixing the issue they keep me wasting time and money. They admitted fault multiple times but aren't fixing the situation.

  Mandy Johnson
3 years ago
Well ran yard, Bee/John are great! Sometimes long wait but depends on how many people (customers) are there! Break time for employees makes customers wait time longer but understandable!

  Arg Tejada
2 years ago
Im waiting for a title for 6 month calling they never take the phone in case they pick up the phone send the call to virginia o new york bad services i email to the manager and everybody they not answer i no recomend to buy cars in copart very irresponsible they not take care customer ... i lost 4 customer i pay parking to mi customer because the title is not available and not one have answer ... copart is a really bad auction totally disaster customer service

  dave puch
2 years ago
Horrible customer service no ability to get to the vehicle you've purchased without moving things yourself Waited 2 hours and still had to do their job to get the vehicle I purchased

  Juan Cruz
3 years ago
I'm Ben waiting for 2hr and my car is not coming out ,go to office and ask and they tell me that g forgot to put me in the system, poor customer service they don't care

  Emmanuel Adu-Tutu
2 years ago
Customer service experience from Marisa was great, keep it up.

  Issah Bonsu
2 years ago
I'll say this is the most reliable, effective and quick in responding to services

  Damion Mitchell
3 years ago
Speedy response, good service

  al gracco
3 years ago
Very well ran yard, nice staff polite and professional.

  Kristopher Powell
3 years ago
Customer service from "Brianna" was exceptional

  Ham Ida
2 years ago
fast services rendered

  Julionnie A
2 years ago
Wrost place ever

  Thomas A Stauffer
2 years ago
This place needs management

  Beltok Enterprises
2 years ago
Waiting is okay.

  Dima Smirnov
a year ago
evil and slow

  D Lit
3 years ago
Excellent

  Nelson Ferreras
a month ago
Bad customer service, it took more than an hour to be assisted, and when they assisted me, nothing specific regarding a title.Mal servicio al cliente tarde m�s de una hora para ser atendido, y cuando me atendieron nada en concreto con relaci�n a un t�tulo.

 
2 years ago
Too long waiting time, terribly rude staff. , .

  Miguel Espinal
3 years ago
Good serviceBuen servicio