Son's Prestige Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Natalie Licini
4 months ago
Outstanding Service and Exceptional Care: I recently had the misfortune of my car being rear-ended, but I consider myself incredibly fortunate to have chosen Son's Prestige Collision for the repairs. From start to finish, my experience with them was nothing short of exceptional.The first thing that struck me was the immaculate storefront, a testament to their commitment to quality. The staff, without exception, were knowledgeable and readily available to address any concerns or questions I had. They made me feel like a top priority throughout the entire process.What truly stood out was their dedication to going above and beyond. They not only repaired my car to perfection but also assisted me in securing a rental vehicle, guiding me to ensure it was fully covered by the insured party. It's this kind of extra effort that sets them apart.I can't express enough how pleased I am with their service and execution in repairing my vehicle. Son's Prestige Collision turned a stressful situation into a smooth and worry-free experience. I wholeheartedly recommend them to anyone in need of automotive repairs. Thank you, for your outstanding care and service!

  Brian Petrus
2 months ago
2020 Civic Si looked pristine after I got it back. Good, friendly service. They worked in conjunction with my insurance and Enterprise to make the process as seamless as possible. Definitely recommend.

  tucker marr
a month ago
I only used this body shop because they were recommended by USAA but the customer service was exceptionally poor. First, I made an appointment for an estimate and there was no record of me setting up the appointment. Got an estimate which was several hundred dollars more than another estimate I received. The difference in estimates was the number of hours for body repair because the sheet metal is aluminum, but that was noted on the other estimate as well. I had heard the work and service was good so I decided to have the repair work done here. After I dropped off the car, I did not receive any updates from their text message system. Correction, I received a text message that the car was ready after I picked it up. I had to call for a status well before that to find out the car was ready. They charged me an extra $45 to clear an error message that popped up when they reinstalled the headlamp. (Seriously?) When I asked about the additional charge, the estimator, Ryan, was incredibly rude about the additional charge. He said the original estimate was just that an estimate and this was additional work and he needed to pay his worker for this "additional" work. When I dropped off the car and picked it up there were no customers in the front of the body shop and now I know why.

  ted dorset
10 months ago
Fantastic. The service, the accountability, the stand behind our work is phenomenal. When we went to pick up our car, there was a problem and the team here worked to get it resolved. I may have had to wait a few more days, but it was well worth that wait as they resolved the outstanding issues without question. If I need to count on a body repair shop, this is the one. Thanks again!!!Happy Wife, Happy Life, Happy Spouse, Happy House!!!

  Danielle MV
3 months ago
Brian was amazing to work with. T he staff was very friendly and answered all questions. They kept me updated on the status of the vehicle and it was ready quicker than promised. They also made it easy to coordinate a rental. Brian took great care of everything and I would highly reccomend Son's!

  Brian Quinn
3 weeks ago
2019 qx60 needed driver side rear door and back bumper repair/replaced. Took a few days longer for parts but overall very happy with results. Son s auto was recommended by a friend. I would also

  Jessie
2 months ago
They do very good body work, and the customer service is amazing. I dealt with Ryan a majority of the time. He's very professional, and very pleasant to deal with. The body work came out perfect.

  Greg
a day ago
Horrible experience dealing with this body repair shop. My SUV had minor damage on the rear passenger door that they said would take about 2 weeks to repair. However it took 2 months for them to return my car due to them (Lauren) overestimating the repair cost to the insurance company. Would not recommend them in the future.

  Mari Burdoin
5 months ago
Have to share this very bad experience.Took my my mother car to get repairs which they fix the damage. But I always check the body of car to make sure it was done correctly all around. To my surprise there was huge dent on side of the car that wasn't there so if I didn't bring this to there attention this would of been left. Glad I didn't left lot this was only way I was able to prove they cause unnecessary and careless damage which they fix. Cause time and stess which no one should feel. I will never go again or recommend.Service: Painting

  Halle Kristen
2 weeks ago
10/10 experience! Had to deal with a hit and run. They were so helpful and kind. My car is as good as new. Thank you!!

  greg mchugh
2 months ago
Dropped off with there drop box, it was done before estimated date, received text messages almost daily with progress reports and got it back a day early. Paid over the phone never ever saw anyone. And it looks brand new. Hopefully won't have to use again......

  Dustin Gelato
7 months ago
The autobody work is great. However, there's two elements for the company to improvement: communication and mechanical. I've had to reach out to them many times to get updates. Furthermore, I was not notified when the wrong product was received and my car would be delayed 10 days. From the mechanical side, the car had issues when I picked it up. Small issues, the hood latch light, AC, and odor in the car; I went back twice for the AC. For the odor in the car, they replaced the cabin filter at no charge, which I appreciated. The employees are nice and hope they fix some of these areas of improvement.

  John Turnbull
2 years ago
From the moment I walked in their door I was treated like I was their only customer. All professional, pleasant and knowledgeable. I was kept up to date on everything. Enterprise Rent a Car picked me up and when my car was finished I just left keys with Son's. Liberty Mutual was also very easy to work with. Wonderful Experience but I hope I never go back!

  Greg Sneed
6 months ago
Unfortunately before even having my car serviced, I was rudely called by the office staff (Lauren). I understandably was declined on Saturday from leaving my car on their lot due to policy. However I was not going to drive my damaged vehicle in bad weather to make matters worse.Instead of asking my situation with me choosing to rent a vehicle prior to insurance coverage, it was assumed that I was not aware of coverage policies or liabilities. She went so far as to ask me where my current vehicle was as if I was doing something wrong. Moreover she felt the need to let me know rather than survey what I did know. Her tone was condescending and rude. This is a friendly reminder to be mindful of the approach of a business in the event of an already troubling situation of having a car accident. It is my hope that they improve in such.

  Kristen Zielenbach
7 months ago
Over the moon impressed with this place. Brian and team made the repair process so seamless and easy. Highly recommend this place for any vehicle repairs you may need.

  Bansi Patel
6 months ago
Streamlined experience and clear communication on repair progress. The text messages for updates is great too. And car looked brand new!

  Cynthia Bernal
a year ago
I had a very awesome experience working with this body shop. Customer service was great and the manager Gary was beyond helpful and always kept communication with me about everything. They have done an awesome job with my vehicle and highly recommend their services.Service: Steering & suspension repairService: Steering & suspension repair

  Joshua Faas
5 months ago
Amazing customer service and car looked amazing when it was completed. Would recommend them to anyone!Services: Steering & suspension repair, Body & TrimServices: Steering & suspension repair, Body & Trim

  JJ Murray
11 months ago
The phones in Sons Prestige Collision DO NOT dial out. If your car is not ready on the scheduled delivery date you will NOT be notified on a timely basis.I understand needing to wait on suppliers, but I do not understand why they cannot notify you.My car was scheduled to be ready Friday April 7th. At 2:40 p.m. on Friday, I received a text that the car was being rescheduled to Wednesday April 12th....A text at 2:40 p.m. is that a joke? I was already on my way there.On Wednesday April 12th, again the car is not ready and again no phone call.If you call and person handling your case is unavailable, forget about a call back. You will need to call them again to talk to someone.Services: Painting, Body & Trim

  Tony T
3 years ago
Office staff was top notch work..I am very pleased with the work that was done. From day one from the communication till the day I picked up my car. It was cleaned polished & everything was repaired like it never happened. The paint matched perfectly! They even took care of a few shopping cart scratches while it was there.They certainly made sure I was pleased. I definitely would use them again.

  Deb M
11 months ago
Given the opportunity I always chose this business to repair my cars.They are reliable, trustworthy, and nice people.They always go above and beyond with their services.

  Diane Sciortino
a year ago
My repair was good. The staff is friendly & courteous. That said, their communication leaves much to be desired. 3 days after dropoff I received a text that my parts were in & work would begin. 7 days later I received a text stating that they were shooting for end of day completion, but car would most likely be ready on Monday. When I called Monday, I got a flim flam excuse about the failure of the text system. My question was, why not call me??? I was assured that car would be ready end of day the following day. I advised that I would be working, & pick up on Wednesday. Their response? Great, we ll call you first thing in the morning. No such call. When I called Wed late afternoon, I was again given a dubious reason as to why the car was not ready.The obvious answer is to be upfront with the progress of the repair, and call when you say you will.Do not recommend.Services: Painting, Body & Trim

  Shirley J
2 years ago
I'm very pleased with the quality of service that I received from the entire staff at Son's Prestige Collision from start to finish. I needed my car repaired as quickly as possible and wanted my vehicle in and out of the shop on very specific days. Diane, the secretary (very pleasant lady) at Son's Prestige was able to schedule me in so I could get it there on the day requested. I brought it in and a friendly gentleman at the front desk carefully explained the process. He told me I'd received automatic updates on the progress of repairs and thankfully I did. In spite of some delays in shipment of parts required to repair my vehicle, Michael and his team of technicians professionally repaired the damage done to my car and had it detailed, and looking like new on the day that I requested.Services: Painting, Body & Trim

  Jessica Przywara
3 years ago
Everyone was so great at Son s Prestige! In contact with me the entire time they had my vehicle. Updated me through the entire process, did great work and repairs and the best part was how quickly they had the car back to me and good as new! From making sure I had a rental upon drop off to returning the rental to them and picking up my vehicle. My insurance company suggested them as the body shop to fix my car but will be a personal recommendation of mine to anyone I know in search of a shop. Thank you to Ben, Diane and the team at Son s prestige.

  Michael D'Addario
a year ago
Brought my car here to get repaired after I was T-Boned on driver side rear door. Excellent service from the first phone call to the job was finished. All employees were professional and ready to help in ant way possible. Special shout out to Ian I would highly recommend this place to anyone who needs body shop work. Just can't say enough about the excellent service.Mike DServices: Painting, Body & Trim

  Devin V
a year ago
I bought my car in for work on my doors after an accident as they are the nearest Geico body shop affiliate. They ordered the wrong door for my car after I was waiting over a month for it to arrive. Finally today I was told the car was ready but when I went to pick it up the check engine light was on (which it wasn't previously), I was told this was due to a rodent living under the hood (which I believe only happened when the car was in their care). Most gallingly, the car's memory card was missing and I was told I must have been responsible for it going missing even though they are the only ones who have had access to the car (it was working fine when I dropped it off). Rather than offering to work with me on the issues that occurred while they had my car I was told there was nothing they can do. This place will rip you off, do not use them-Services: Painting, Body & Trim, Welding

  Gianna Volini-Jimenez
a year ago
The front desk was friendly and helpful upon drop off and pick up of my car. The work done on my car looks great and the car was cleaned inside and out upon return. Great service all around!Service: Body & TrimService: Body & Trim

  Ian Dorin
2 years ago
They made everything so easy. The estimate was fast and accurate, they worked with State Farm so I didn't have to, they even helped with Enterprise for our rental. The work came out perfect, and even better, they were done when they said they would be. Can't recommend them enough.Service: Body & TrimService: Body & Trim

  bryanna ruiz
2 years ago
Went here for some repairs on my car the staff was super friendly and nice! They updated me as soon as they knew what to do with my car and I got my car back in a reasonable amount of time. They made my car look brand new. I m very pleased with the professionalism and customer service! The front receptionist was so sweet & Freddy was great !Services: Painting, Body & Trim

  Dan Levine
a month ago
Son s did a terrific job repairing our Tucson.