Raceway Nissan of Freehold

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jennifer Miller
a month ago
My family had an excellent purchasing experience with Eli and Steve! Eli was extremely knowledgeable and honest regarding the details of the vehicle. Steve did his very best to get the best overall price and value. It was truly a seamless transaction. Fantastic teamwork guys! Keep up the good work! I recommend these guys for your next car! I can t forget to mention that their team supported the Girl Scouts, thank you!

  ecabrejos
3 weeks ago
I bought my first Nissan Rogue in 2012 and today we said goodbye and said hello to my new 2024 Rogue SV Premium. I had conversations with Eli prior to my visit, clear on what I was looking for and quite vocal about not looking to sit at a dealer for 8hrs as many horror stories I have heard. Eli and I hit it off, we had some great conversations after our business discussions. Very friendly and knowledgeable young man. Walked out about 3 1/2 hours later and only because finance was behind with the amount of people purchasing. Very happy with my new Rogue and my overall experience. Go see Eli, tell him Liz sent you

  Jeanette Swart
3 months ago
Raceway Nissan provided an easy, stress-free, and fair buying experience. I m incredibly happy with my 2023 Rogue SV Premium, and it only took 2.5 hours from the time I walked in to the time I drove off with my new wheels. This company and its sales staff are very time efficient and professional. Lastly, I want to give a shout out to Eli for his help and realistic, down to earth personality It s the best experience when you have a salesperson who is empathetic and understanding of your needs. This is the guy to see!RACEWAY put DCH to shame. I will definitely bring my business back here again.

  Erin Howard
4 months ago
I had a great experience purchasing my 2021 Rogue Sport at Raceway Nissan! Jim was a great help and really nice to work with! I unexpectedly had to purchase a new car after the previous Nissan I owned was totaled in an accident with a deer, and he was very understanding and made sure I was getting a car that would be good for all the driving I do. I am so happy with my decision and would definitely recommend Jim to anyone!

  Philip Bossman
3 days ago
I had an excellent experience with the folks at Raceway Nissan in Freehold. I came in with a car already in mind, 2021 Rogue SV. I was introduced to Eli who was prompt in getting the car ready to take on a test drive. Once I decided to purchase the car, he helped me through the process. It took a few back-and-forth discussions, but Eli was reasonable in the negotiation regarding pricing. I also decided to go directly through Nissan Finance, and they were able to find me a better rate than any other bank or credit union to which I shopped around. At the end of it all the experience was excellent.

  Annmarie Whritenour
5 days ago
I recently purchased a 2024 Black Nissan Versa, and I could not be more satisfied. The entire experience from start to finish was pleasant, much to my surprise. Most dealerships try to sell you something that perhaps is not in your price point, or ultimately not what you came in for. Not Raceway Nissan. My sales person, Veronica, found the exact vehicle of my dreams. I don t drive long distances, so I didn t need a larger vehicle, like an SUV. However, my wonderful new car, came equipped with every imaginable bell and whistle, especially safety equipment. I feel safe, and to me, that is of the utmost importance. I am thankful to all of the wonderful staff, and I will be recommending Raceway Nissan to everyone I know.

  Kathleen Harron
6 months ago
I blew into Raceway Nissan like the wind and told Jim I had one specific vehicle in mind that I wanted to test drive. He understood that I was in a hurry and was willing to work with me. I test drove the car & went back after my meeting to complete my purchase.Jim was very down to earth and never gave me a sales pitch. Being a Realtor that tries to keep things real for my clients I really appreciated Jim s awareness of my time and his ability to just be himself.If you are looking for a Nissan go see Jim.

  Akua adu-labi
3 weeks ago
It was my first time there as my Nissan rogue key has been recalled. Chris took care of me and was great at explaining everything. He told me that they will do a complimentary systems check in addition to fixing the key. And he also told me how long it will take to wait. When the service was done, Chris explained in detail the issues that my car had and needed to be taken care of within a certain time limit. He said I had time to think it over and bring it in. He was not pushy at all and I appreciated that.

  alexa krosnoski
5 months ago
Bust bought a Nissan rouge from Johnny and he was amazing! So helpful and informative. Explained everything in great detail. It was such a smooth and easy process. I wouldn t recommend anyone else!

  Patchesluv
a year ago
Veronica was knowledgeable and listened to what I wanted. She was patient with me and never pushed for me to add anything other than I wanted. She made trading our Pathfinder S to the Rock Creek effortless. The best lease experience I have ever had!Just waiting on my Nissan connect to work!

  Bilal Rasool
3 months ago
The Nissan Raceway of Freehold is an absolute gem in the world of car dealerships. Our experience there was nothing short of exceptional, all thanks to the incredible duo - Eli and his manager Steve. These two are the epitome of persistence and dedication. Not only did they go above and beyond to help us secure not just one, but two cars, but they did so with an unwavering commitment to ensuring our satisfaction.What truly stood out was their refusal to let us leave anything less than thrilled with our purchase. They tirelessly worked with us, exploring every option until we found the perfect deal. Their dedication to customer satisfaction is unparalleled.Moreover, their easy-going nature made the entire process enjoyable. It's rare to find a dealership where the staff genuinely cares about your needs and comfort. We felt at ease throughout, thanks to their friendly and accommodating approach.In summary, the Nissan Raceway of Freehold, fueled by the remarkable efforts of Eli, Steve, and the entire team, is a dealership I wouldn't hesitate to recommend to anyone in search of an outstanding car-buying experience.

  Lauren Ward
a month ago
Just got my first car from Raceway Nissan on Monday! I m so happy with my 2020 Nissan rogue sport!! I walked in without an appointment and was seen right away. I wanted to get a good deal on a certified pre-owned car right away, and they made it happen! We had the best sales rep- Eli Avii -that helped us and worked with us the entire day and really listened to what I wanted. I am so so so happy, thank you so much!!

  Samantha Shaikh
a month ago
Was given back my car not serviced correctly and drove it in unsafe conditions. The issue caused my car to shake above 25 mph. The service at the desk was completely fine. It was the work done to the actual car that was horrible. Will not be attending this facility anymore as I will be choosing a different location to do my car service. I had to find out from the website to know I needed my breaks changed rather then from someone at the facility which was problem #1. Train you mechanics to do their jobs correctly.If I could give 0 stars I would. Don't make the same mistake as me and don't even bother getting service done here.

  Marina Nalitt
4 months ago
The service advisor Cris is very knowledgeable, professional and easy to work with. He explained all the issues with my car, and gave excellent and practical recommendations as to which service I should choose at the time, and which I could postpone until my next visit. The waiting area is very friendly, spacious and comfortable, with a great selection of drinks and snacks available. I always enjoy my visits there.

  Khvicha Bowman
4 days ago
What a big difference !!!!! Day & night we needed service for our car ... but were hesitant to go to dealership after having lousy experience trying to purchase car there so we ended up purchasing in Auto lenders !!!!!!! However service people were practically perfect here in freehold .. excellent ! Outstanding customer orientation & car was returned to us in no time & drives even better then before .. sales people should maybe learn few tips from service !!!! so will not loose the sales !!!!!!!! However thank you ( service team ) ! Exceeded my expectations ! Way to go !!!!

  Tracey Mcgill
3 months ago
I am very satisfied with the service I received on today with the purchasing of my new 2021 Nissan aRogue. The staff was friendly, warming, helpful and professional. Would definitely purchase from them again. Continue to shine! Satisfied customer!

  Eric Ziegler
a month ago
We worked with James Brower, he is a very nice gentleman. He was not pushy, honest and communicated well. I will definitely contact him for my next purchase.

  Venus
6 months ago
I had an amazing experience buying a brand new sentra that I love. The entire staff was extremely warm, professional, and friendly. A special shout out to Veronica and Damen for their patience and for making my purchase a smooth experience. No complaints!

  Teresa Butto
a month ago
Nissan Freehold was amazing!!!! Veronica and Gio made the deal happen!!! They were very kind and patient. They worked with me and this is my second Nissan in a row. can t wait to work with them again. Truly wonderful customer service!!!!

  Roger Greiner
3 months ago
It was a holiday, so the shop was buzzing. But, the crew there were efficient, polite and as fast as they could be under the very busy circumstances of a lot of Nissan vehicle owners taking advantage of a day off of work for maintenance. Superb job all around. Thank you, Katrina!

  gabrielle bonett
a month ago
My husband and I decided to buy out our lease. Being that the price was set in stone from date of when the lease was agreed upon, it was supposed to be an easy process; fill out some paperwork, get approved, be on our way. Started out okay, but when it was time to go in the back to finance, the financial "manager" is who I sat with, was trying to strong arm me into a warranty which I had already voiced that I didn't want, added in a $900 gap insurance fee which was never explained to me, nor was I given the option to decline, and had added an additional $1250 fee that is called a dealership fee that the sales rep told me he was removing. I questioned all of these factors.The financial manager didn't like that I wasn't agreeing with him on having a warranty. He went from saying you have to buy a warranty, to at my other dealership they wouldn't let you buy a car without a warranty, to taking it off. He even had the audacity to question if we were comfortable to spend $ if something went wrong with the car. I think he thought I was a woman and uneducated to be honest. He was really trying to convince me by saying well anyone else would of course get this warranty but you aren't. Oh okay? The whole time I'm sitting there I'm thinking, this guy really does not care about how he sounds, or he thinks I'm that dumb to not realize what he's trying to say/do.Moving on... I then noticed the $1250 dealership fee, I explained that the sales rep up front said he was taking it off, he said no it must be there. I was like well get the sales guy cause something doesn't seem right. I questioned both of them, the financial guy says what's the difference if it's there, you're comfortable with the monthly payment, it stays the same. I said I have a right to know what I'm being charged and where my money is going. He had his hands in his pockets, rolled his eyes and huffed. The sales guy said no worries, I'm taking care of it. Ok..they take it off. At this point I feel so awkward and feel they are trying to take advantage of me. So now I'm on super alert making sure they aren't trying to get anything else by me. We continue with the paperwork I had to restate again no warranty cause this guy would not give it up. I had to ask him for paper and pen, and all the " charges" that were being applied. I had to write it all out, to his dismay .. he was not happy about it. And again I was asking him to explain everything to me. It seemed to be ok at that point and I agreed to the terms.He even offered me a job as I was walking out.I came home but I was upset and still felt like something didn't seem right. I was talking to my friend about it, who happens to be my auto insurance agent. I explained everything that happens and mentioned that apparently we had to have gap insurance added in there. She said tell them you don't need it, you already pay for it yearly. To give you perspective we pay $30 a year to have it under our policy. I call financial manager back, I said hi can this please be removed, I already have coverage through insurance. He said, no I don't know what to tell you, tell your insurance you don't need it cause you got it through us. I said no I want to cancel it through you, what are you charging me for it, he said $900. I said can you please remove it? He said no, you must call corporate I gave you the number when you were here. I said, ok fine. I called corporate, the nice woman said it absolutely can be removed, but the dealership does it. I said well the financial guy there won't do it, she said call him on 3 way. So I did, he then all of a sudden said he can remove it and we will be credited $900. I then googled dealerships charging gap insurance, and apparently in NJ you are supposed to be explained that this is optional and have 30 days to remove it. Is this "manager" kidding me? That was never brought to my attention. That's how you do business?Moral of the story, I felt I was taken advantage of that day being that I was alone and a woman. Would never go back and recommend for no one to do business there.

  Bobert
2 months ago
Unfotunately this dealership does not honor any of their advertised pricing. They "reduce prices" and then add made up dealership charges that change from month to month. Typical bait and switch. Wasted time getting a price with on-line sales manager and agreed to come in to buy at that price and was met with a $3495 dealer fee (IKON fee, which they refused to remove or reduce and does not appear on their website) for oil changes that I don't want and a "Lojack" box to record your driving habits. Just like the box (or app) most insurance companies would give to you for free to track your driving habits to lower your rates. If they were just honest about the pricing they would actually sell cars, but false advertising and last minute made up fees are how they choose to do business. Its just really unethical. I've been to 3 other Nissan dealers between Monmouth and Ocean County and Raceway is by far the worst.They also extremely low balled me on my vehicle trade in. They were $5k under my next lowest offer, which is weird because I did their online trade in tool and it gave me a price about $12k higher than their actual offer. It was just really insulting and frustrating. Please don't waste your time.

  Kayla Clarke
6 months ago
I just want to say how happy I am with my Nissian Rouge! Johnny was amazing! He has reached out multiple times to ensure everything is going okay ! This nissian is the best one I have ever been too! Definitely recommend and ask for Johnny because he was so sweet and helpful!

  Mike Frable
a month ago
Eli and Geo were extremely helpful and answered all my questions. The buying process was was easy and stressless. The car I drove was what I was looking for and all questions I asked were answered. I had a amazing buying experience and will highly reccomend them to friends and family.

  Lauren S
4 months ago
Went to a different Nissan in Vineland that couldn't approve me for 60 months. Got an IDENTICAL vehicle (mileage, year, trim all the same) & got approved at Raceway Nissan for 60 months, not 72 & for a better interest rate & more perks. Thank you Damen!Also, if you plan on going to Raceway.. don't hesitate to make an appointment with Johnny. He isn't pushy, but yet you feel confident when purchasing with him. He made sure a mark on my car was removed before I pulled away to ensure that we were pleased with the detail. He also reached out 2 days later to ensure we were happy with our purchase. Thanks again Johnny!

  fatima hamadeh
5 months ago
Extremely friendly and attentive staff! In particular Chris stuck out to me! He recalled me from my last visit to Nissan and was as helpful as he was the first time around. He answered all my questions with ease and kindness. It was an overall good experience.

  Carmelo Danna
6 months ago
Oksana was great! She is the perfect example of customer service. She brought back my faith in dealing with dealerships.

  Daniel Montesomething (synthbeans)
3 months ago
Reasonably nice dealership with decent prices, however they try to throw a ton of random fees into every car and are extremely inefficient. The manager will come and say he has no wiggle room on price, but it is complete nonsense, the price is still high and he still came down. Weirdly, it seems like half of the employees just sitting around doing nothing at all times. If you come here, plan to wait around for literally 45 minutes to an hour before their so called business office can talk to you.

  Raymond Turner
2 months ago
I scheduled an appointment for 7 o clock in the morning. I was having trouble with my car starting had it jumped and got it there the night before when I arrived at the shop at 9 o clock I was told that I would be getting a call. Why did I come here? It should ve been the first car in the bay because that was the first appointment and it wasn t. I had to speak with the manager and then it took an additional 2 1/2 hours for Service you make an appointment it should be honored, not happy at all

  Allan Luftig
6 months ago
Leased a Rogue. After doing my research I was able to get a great deal from Sherif. We all know it s not easy these days but this dealership proved to be honest, reliable and nice guys. Damen the finance guy is terrific as was Sherif my salesman. Highly recommend