Ciocca Subaru of Flemington

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Larry Rakos
2 weeks ago
I just picked up my 2024 Subaru Forester Wilderness Edition and absolutely love it! This is the 3rd vehicle I have purchased from Ciocca Subaru of Flemington. I am very happy with the folks at Ciocca, especially Evan and Tom. If the need for another car arises my first stop will be at Ciocca!

  Sae K
2 months ago
Everyone including my salesman Michael was exceptionally friendly and professional and helpful. I never felt pressured and the whole experience was very pleasant. I m very happy with my new car!! Thank you.

  Katie Kearns
2 months ago
My husband bought his first new car ever at Ciocca Subaru of Flemington a few years ago. He had such a good experience, that when the kids moved home and took over my car, we drove all the way to Flemington to look at Subarus first. So glad we did!His Forester is too big for me; but after 5 years in a sedan, I wanted a ride tall enough to see over oncoming LED headlights, but small enough to get in without a ladder; old enough to still use keys but young enough to have safety features, like a backup camera. And I wanted room in the back to stow a bicycle.I did not expect to do more than sit in a couple cars that day, but 3 hours later I was driving home in a virtually new 2019 Outback that checked all my boxes and more The entire staff was very helpful shoutout to Eric but I need to single out my amazing sales guy, Evan Ruggiero. He held my hand through the whole process, guiding my decisions about just what I needed. I am most grateful that he suggested the windshield protection deal, which included a glare-free protective coating that greatly reduced the size and intensity of the blazing LED hi-beams coming at me, robbing them of their power to blind me on my drive home.WIN WIN WIN and now the huz won t shut up about that glorious blue Forester Wilderness in your showroom

  Nancy Berger
2 months ago
The work you did on my car was great! I have to tell you that Victory Subaru who I normally use is much more efficient and organized when customers come in for service. I must have waited 15 minutes when picking up my car. The car was ready but your staff did not help me right away and was inefficient at getting the paperwork done! Your staff needs to work at being organized especially if you are busy. Yesterday wasn t that busy, I can t imagine how crazy your office would be if you were!

  Bob Larson
2 weeks ago
I recently purchased a vehicle from Ciocca Subaru. The team was very helpful and professional through out the process. After the purchase, Ralph patiently walked my wife and I through all the features on the vehicle. Everyone has made it clear that they are available if we ever need assistance!!All in all it was a very pleasant experience!!!

  Linda
a week ago
I scheduled my CrossTrek for 90k service. Jeffrey called to say that had been done at 80k and recommended only an oil change and tire rotation. I greatly appreciate that Jeffrey went the extra step to review my records to confirm what service actually needed to be done.

  BO JIANG
6 months ago
Very very good. Great car shopping experience. Service professional, thoughtful, warm. Very patient to help me solve the problem of buying insurance, let me quickly pick up the car. The car was very clean and full of gas, which surprised me. I give it five stars without hesitation! This is my first car I have bought in this shop.This dealer, Ciocca Subaru of Flemington, is excellent. This is the second car I have lease in this dealer. Their service quality is very high, the explanation is patient, the business is meticulous and efficient, and the whole process is not pressure, and there is a suitable price. I especially thank Jeannette for her service throughout. I am very willing to give full praise and would like to recommend this dealer to my friends.

  Mike Casella
2 months ago
I have purchased 2 cars here and had a great experience both times. The last purchase was in November 2023 and Candi & Tom were great to work with. I felt like they had my best interests in mind.The service dept has been my go-to for 10+ years now, but my last few experiences have been below average with expectation setting (everyone is very friendly and willing to help, just didn't seem like they were able to do so in an efficient manner). Hoping that turns around since I would ideally like to keep servicing my Subaru there

  Kris Gunn
a week ago
First time to Ciocca Subaru and it was a positive experience. Shane explained everything up front to me so there were no surprises. I am very satisfied with the service provided, and I now have a great place with superb mechanics to take my car to!

  Laina Ouellette
2 months ago
I appreciated the communication between the service team and myself. I was surprised to get a video and explanation of work to be completed on my vehicle. Was happy that a vehicle was available to use while Subaru service team worked on my car. Thanks Drew for explaining about the differentials and why they are important! Service team very friendly!

  Dixie George
2 weeks ago
We are new to Ciocca. We purchased a vehicle and when brought home notice an issue with the windshield. I called right away and was given an appointment with the windshield repair person. The problem was resolved and new windshield was placed. All covered by warranty or whatever I know we didn t have to pay for anything. It took a few days r/t parts being ordered etc. I did get a loaner car which made it nice for me I didn t have to put my life on hold. Staff was nice and helpful made everything work smoothly. We are not disappointed.

  Daniel Webb
3 months ago
I went in intending on information gathering for a future buy but they had exactly what I wanted and did everything they could to ensure I left satisfied. I returned the next working day with my wife and the deal was so good it was hard to pass up. I ended up getting the car and I couldn't be happier with my decision or with the entire experience. I highly recommend.

  Stephani Stepens
a month ago
The entire staff was wonderfully professional and personable. Cory made sure that I knew exactly what they were checking for, how long it would take, what and why things needed to get done.He kept me up-to-date on every step of the process.I would recommend them to anyone who needed car repairs.

  Angelo Gamba
4 months ago
I took my family s vehicle in for routine maintenance. I was greeted outside and then walked into the Service Department. Hector greeted me and had me in and out in a few minutes. I was given a ride to work and sent a great video and details of what was needed. The work was completed in a timely manner. The customer service was above the rest. Hector and the Manager Rich were very professional. I highly recommend this dealership.

  Charles Cagno
2 months ago
This experience working with Jeannette was outstanding! She is a remarkable salesperson. She listened to our inputs and answered all of our questions. This Subaru was a "new world", but Jeanette demonstrated all of the features we needed to see so that we could get comfortable with the vehicle. She made sure that we were comfortable throughout the entire process with absolutely no stress.

  Christina Johnson
3 months ago
It was easy to set up the appointment and the service department was quick to respond to my concerns even before the appointed time.I had gotten a loaner because it was the 30,000 mileage check up. There was a possibility that my car wouldn t be done on the same day. It was actually done by the end of day but my schedule conflicted with the pick up. Michael was quick to make alternative arrangements so I could have other optionsWhen I came to pick up my car , everyone was friendly and helpful. Over all a very good experience.

  Katherine Axt
4 days ago
Excellent customer service. I had a great experience working with Shane today.I will definitely be going back for all my future Subaru needs.

  Patricia Albright
a month ago
Every person that I had contact with in reference to my incident was very courteous and helpful. My service associate was awesome. Very courteous and compassionate in my time of stress. Recommend this team to everyone.

  Carrie
8 months ago
Had a fantastic experience at Ciocca Subaru of Flemington. Walked in with one car and left with two. They were honest and upfront, and gave us a deal that two other dealerships couldn t/wouldn t. A huge thank you to Dan and Eric for all your hard work, and for staying late to get this done for us. We could not be happier and will recommend this dealership to everyone we know.

  fitzsik60
3 days ago
I brought my 2019 Subaru Impreza in for service specifically regarding a challenge we were having with Android Auto. The Service Department Team kept me informed throughout. When I picked up the car a Service Department representative worked with me checking the system. I want to thank the Ciocca Subaru of Flemington Service Team for restoring the functionality to my vehicle.

  Holly
4 months ago
Appointment for oil change, tire rotation and maintenance check was efficient and well done. Waiting lounge was comfortable and quiet. Very friendly service. I appreciated how they sent a video explaining the results of the maintenance check and also verbally went over the results with me too.

  Susan Vantslot
a month ago
I had two (2) recalls fixed on my Subaru today and the service was great!! They fixed them quickly and even advised me on other issues to take care of ..but there was no pressure at all to have them do any additional repairs. I d highly recommend!

  Ella Barr
2 weeks ago
Drew was my advisor. He was excellent! I took my car in on a Thursday! I got my choice of a loaner. I was pleasantly surprised when I saw the bill. They did the repairs and I feel secure driving my car again. Thank you Coicca Subaru Of Flemington!

  Wally Venard
a month ago
Matt is a thorough, hardworking gentleman, who is pleasant and very helpful during the sale process. All the staff at Ciocca Subaru of Flemington were very hard workers, and helped us to make the purchase of a new car pleasant while showing all the options with no pressure. Our overall experience was a very good one. Thank you very much.Wally and Martha

  Gregory Boyle
3 weeks ago
Jeanette at Ciocca Subaru was so extremely helpful and kind through the whole process! Couldn t be happier to have worked with her. Leased a wonderful vehicle and happy to go back to this dealer for any and all service!

  Paula Hynes
2 months ago
Evan our sales rep was a great listener and showed us vehicles that matched our wish list and budget. We bought a great car from him at a fair price. Would recommend working with Evan if you are in the market for a Subaru.

  Julie Proulx
a month ago
Great experience getting our Impreza serviced at Flemington Subaru! Not only were they friendly, thorough and fast - but they figured out that one of the services was covered by warranty (which I didn t realize). Overall a fantastic experience - I ll definitely be back!

  Margaret Conroy
4 months ago
Stopped in because I had a head light that was out. The Service Department was Awesome! Helped me out fast and gave me an overview of things I should look at getting fixed. No pressure. Very polite and much appreciated their care and concern for my safe driving. Thank you! Definitely recommend these guys

  Jeanne Lange
2 weeks ago
My issue was a problem with a bad thermo control valve causing the check engine light to come on my 2020 forester. They correctly diagnosed the issue and told me it was covered under warranty. They gave me a lovely new Crosstrek as a loner car. The repair was completed the same day and the car was returned clean and happily working fine once again. I love my Forester. This was the only issue I had in over 3 years. It was very painless.

  M D Fent
3 months ago
Drew and the service department at Ciocca were great. They were so friendly. They identified the issue I was having with my radio and touch screen. Drew worked with me, his Manager and corporate HQ to get my issue fixed with the best possible customer experience. Mine was exceptional. Great job!