Ciocca Ford of Flemington

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jade Baguio
4 months ago
Perfect experience all around.My salesman, Mark Schmaling, was very knowledgeable on the vehicle I was buying, as well as honest and upfront. He answered all my questions to the best of his ability and made sure I was comfortable during the whole experience. The finance director, Mark Whitney, made sure I understood each and every page I was signing during our due diligence. He was patient and understanding as this was my first experience buying a car for myself.The sale was fair and honest. They even stayed way later than their closing time to make sure all my questions were answered and that I wasn t rushed at all through any point of the process. I would go back to this dealership again if I m ever in need of another car.

  Greg Lees
4 months ago
I had an awesome experience at Ciocca of Flemington. Everyone there was great to work with. They listened to me, and found the truck that I was looking for with all of the features that I wanted. I d highly recommend them! Mark was a fantastic salesman, and Diego in finance was outstanding, too!

  Kai Zook
2 months ago
They made buying a new truck easy. Peter Puglia was very helpful in getting my new Maverick quickly and holding it for me until I could pick up. The gentleman in the financing department was clear and explanatory on all the options I had available, and made sure to break everything down to make it easy to understand. Everyone made this a quick and simple process. No high pressure sales tactics, just friendly salesmen who let me make my own decision and helped me along the way. Thanks again guys!

  Kenneth Medwick
4 months ago
Recently I had occasion to deal with the service department at Ciocca Ford of Flemington. It was the first service of my new F150. They took good care of my new toy and checked everything. I was very happy. The young lady at the service desk was excellent and a pleasure to work with. Thank you

  Tatum Stein
4 weeks ago
Matthew O'Brien in sales helped us get our dream suv. We really love our Ford Edge, Ciocca Ford of Flemington made the process so smooth.

  Gene Karlen
5 months ago
Efficient and Friendly at Ciocca Flemington.The customer service representative, when confirming my online scheduling for a service appointment, was friendly and very on top of things. Appreciated the timely, subsequent updates provided when the new tire delivery needed for the service appointment was confirmed (delaying original service appointment time). The video update sent via text once my vehicle was on the rack was very helpful.

  Bill Bellone
4 months ago
So just had the Mustang in for all the fluids replaced ! Had a great serviced trans,coolant,brake fluid and the oil filter and oil change and rotating of the tires

  Sanjoy Mukherjee
4 months ago
Prompt scheduling and follow-up. Service updates were timely and conveniently delivered by text or live phone call. Service advisor was helpful and informed and followed up with the mechanic on any questions I had. Car ready when promised. Service very good. Would recommend this dealership.

  Mirela Krichten
4 months ago
They replaced my recalled part quickly and efficiently. I was kept informed of their progress and results via text with video. All my questions were answered and my complimentary car wash was spectacular! My 7 year old car looks brand new and I swear they even waxed it!

  Amanda Ellmer
3 months ago
We purchased my new 2021 Ford Explorer when it was still Ditschman Ford. We sat down with the loan manager that reviewed a service contract we could additionally purchase. We vividly remember him stating how it pays for itself with the number of oil changes, tire rotations, and specifically included brake replacements. He broke down the cost of these things and sold us on the contract. It was also stated that they were currently updating the service department so that it will be a express oil change so we could just drive up and have "priority service". My first attempt for this drive up service was met with confusion and I was told this is not an option and I needed an appointment. The appointments take about 90 minutes and I would have to sit and wait for my car to be serviced. Sitting for a 90 minute service that used to take about 30 minutes at Jiffy lube was not a great option. I also have the option for a drop off service which means they would have my car all day. Literally all day (drop off 6 pm the night before to pick up 5 pm the next day)Then, my husband inquired about brakes and he was told "we have never had a service contract include brake pads". Luckily I kept my contract and showed them. Next appointment I ask for my brake pads to be replaced and they stated they don't do it until they are 3 mm, mine are at 5. We have a long road trip coming up with my two small children and having new brakes would be nice not to mention, something I paid for with this contract. Instead of having them replaced, I was quoted a price to have them replaced sooner than recommended (the recommendation is not in the contract). In short, DO NOT PURCHASE A SERVICE CONTRACT!

  Sabah Alsabbagh
a month ago
Thank you so much, Mr. Chicarelli, Andrew, Robert, and Jordan, for your professionalism in dealing with people. Very nice reception.If there are more than five stars, I would give those people a rating. They deserve all the respect.Thanks again.

  River Collective
5 months ago
Back in June I came in to check out a vehicle that they confirmed was in stock, upon arrival it turns out the vehicle was sold weeks ago. They contacted me in September saying they had a similar vehicle in stock and I came in to check it out- put a down payment down and I left to get financing. I found a vehicle with less miles and lower price elsewhere so I asked for my deposit back. After 3 trips here to pick up the deposit and getting the run around, finally I m able to pick it up- but here I am sitting in the waiting area for an hour for someone to come out to give me a check. I m glad I gave my business to a different dealership with competent and attentive sales and service people.

  Ariel Nardini
a month ago
Recently, my beloved Ford fusion was totaled in an accident. I started searching for a used car.. with the hopes of finding a car that was identical to the car I lost. Shopping for a car can be practically frustrating if you are a woman. I delt with misogynistic comments and had my concerns brushed over at other dealerships but that was not the vibe at Ciocca Ford of Flemington! Andrew was able to inform me without mansplaining. He actually answers your questions snd doesn t shame you for asking them. He was very helpful, without being pushy. The manager also stopped to greet us and he was down-to-earth and easy to talk to as well. Unfortunately, a different dealership had a car that was nearly identical to my old car (so I didn t end up buying my car at Ciocca Ford of Flemington). But the deals they had on the cars here were very fair. If I wasn t so attached to my old car I would have bought mine here. I hope I don t need another car for a long time but when that time comes, this dealership will be my first stop!

  Bob and Phyllis Heuss
5 months ago
I received the letter from Ford about the Customer Satisfaction Program concerning the software update to fix the charger cord plug possibly getting stuck in the charge port. Shortly afterwards I got a call from Ciocca Ford to set up a time for their mobile service tech to come to my house to do the update. I was really surprised, I had no idea that such a service even existed. The tech arrived as scheduled and immediately began the process. He was courteous, professional and efficient. It was a very nice convenience to have this type of service done right in my driveway, without the need to go to the dealership. I am very happy and satisfied that Ciocca Ford provides a mobile service. I would highly recommend Ciocca Ford.

  Eileen Prasnal
a year ago
I can t tell you how happy I am that I brought my new Ford 2023 Bronco. Our Salesman. Andrew Seipel was the best! He had so much patience and a lot of information about the truck. I can t say enough of wonderful things about him. I will always refer him to my friends and family!. Also our Finance Mgr, Kelly Horvath was wonderful too, she answered all of our questions and made sure that we understood it all. All I. Am say, is thank you Ford Ciocca for having such a wonderful team.

  Ihiel A.
8 months ago
Lack of accountability from the service department. They have billed me for work they haven t done, had to pull tooth and nail to prove they didn t do the work. No apology was given extremely disrespectful staff up front with a few exceptions . I hope they can change my perception of them but as of now i will continue to be checking their work in detail since they sign off for things without doing them .. not to add their certified techs do a sloppy job and damage your vehicle when doing warranty work, when investigating my panels for noise they carelessly damaged my Mustang I bought new and saved up for years. I ve never had a dealer with this little accountability, I love Ford and proud to support domestic vehicles but since Ciocca took over this dealer it s been a sharp decline.

  Doris Hulik
3 months ago
I could not be happier ! Mark Schmaling made the whole procedure smooth and effortless. I came into the Ciocca Ford/Lincoln dealership in the morning and drove out with my new Corsair in the afternoon.Mark was thorough and efficient explaining everything to me. He knows the car...I am thrilled.I would recommend Ciocca Ford/Lincoln to anyone who is looking to buy a vehicle.

  Linda Drake
10 months ago
Went in to look at pick up trucks and to turn in my Edge. Out sales person Peter P. was great. He was friendly and knowledgeable. He took his time and explained a lot of things to us and treated us with the utmost respect. Kelly was great too. She helped us through the financing and explained everything that we were receiving. Thank you so much to everyone that made it possible for us to ride away with a beautiful 2023 F150.

  Christopher Racioppi
4 months ago
After three months of toiling with a local shop, my trust was well placed in going with Ciocca Ford s service center. They took care of the issue and I have peace of mind that it was done properly. 10/10 will be going back!

  Theodore Stirling
3 months ago
We had a very positive experience at Ciocca Ford of Flemington. We have been purchasing and leasing vehicles from Flemington for over 30 years, including the previous ownership. The staff has many of the same personell and are always very accommodating. They know your past purchases and what you are looking for. Thanks to Jim, Chris and Pete for making our experience a great one.

  Sara Ruppert
a year ago
Our salesman, David Harry, was phenomenal. We walked in knowing exactly what we wanted and he made it happen. The communication from him was always prompt, professional, and informative. While he was able to provide us with a hands on experience, he never made us feel pressured and gave us space to try the car out. This dealership gave me the best deal for my trade in and value for my purchase.

  Shel Dia
a month ago
10/10**********My 2022 Ford F-150 Lightning was due for the 4th Servicing and the servicing was Top-notch!!!I haven t even moved to my new house and I I got a worm welcome from my local Ciocca Ford in Flemington Family. Picked up my vehicle at my workplace in Bridgewater, Send me videos of my 4th service(battery check, tire check, break check and more), Polite Truthful & Diligently communicate at all times, Even dropped it at my house as I requested and communicate over the phone when done. Best Experience ever .. Thank you So Much 1st service 01*/10 in Bridgewater Ford.2nd service 00*/10 in Bridgewater Ford.3Rd Service 09*/10 in East Hanover Ford.But,4th service 10*/10* for my local Ciocca Ford in Flemington Family.

  Sara DellaVolpe
2 months ago
I recently purchased a 2023 a bronco from Ciocca. Peter was wonderful to work with. He got me in the exact car that I wanted for the price I wanted. I love my new car!

  Darren Powell
6 months ago
Very helpful in buying out our lease. I expected pressure to buy a new vehicle and extended warranty. While these topics were discussed they were not at all pushy which was refreshing and appreciated. We were in and out quickly to complete the transaction. Will definitely return for my next new car purchase based on this experience.

  Joseph Occhipinti
5 months ago
Truck was serviced for a recall and requested additional work due to truck constantly using coolant fluid. After payment for the diagnostics i was told there was no issue however, the truck continues to consume up to a gallon of antifreeze a week. I was told after their pressure test was completed the truck was not using fluid. I'm now attempting to find alternative services to properly diagnose and treat the issue. The mechanics don't appear to have the necessary skills to identify the problem.

  David Cucchiara
3 months ago
Great experience overall! We worked with Mark, who was nothing but professional in helping us purchase a Ford 150 Lightning. Would recommend Ciocca to anyone in the area.

  Melissa
4 months ago
Absolutely spoiled. Love my new car and loved the easy peasy experience. I put off buying a new car for six months due to the hassle it might be and was referred to Ciocca. One of my very selective contractors always uses them. I drove a little farther and it was worth it. They got me exactly what I wanted and made the process a breeze.

  John Verhage
4 months ago
Almost 20% Market adjustment on the price of the vehicle. Vehicle was listed on Truecar for $5000 less, but was informed by the salesman that it was not eligible for Truecar pricing(Sketchy). Couldn t find my vehicle at any other dealership, and had to get a new one. Extremely disappointed that I had to significantly overpay for my vehicle.

  joe loughlin
7 months ago
Sales people were 110% great ! They worked really hard to get me in the suv I was looking at! Ciocco sales never disappoint me in my last two sales purchases.

  Alicia Brooks
6 months ago
I had a great buying experience. I went to the dealership late afternoon Saturday just to look at a Ford Explorer. Dave the salesman came out and showed me the car. I wasn t looking to test drive that day I was just looking if the size inside would fit our needs. He offered for me to take it for a ride which I did. When we got back he asked how I liked it and left it at that. There was no pressure to buy that day which is why we ended up going back two days later to purchase the vehicle. All of the staff was friendly and accommodating. It was such a smooth and easy transaction which made me really excited about my new ride!!