Parkway Toyota

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rebuma Firdessa Fite
2 months ago
Kevin Lee helped me and my wife to purchase our new Toyota Highlander 2024. He addressed all our questions, and he was incredibly patient with us. He has rich experience and knowledge about the vehicle. He took time to explain every detail of the vehicle to us. Above all, we appreciated his bluntness! There were misunderstanding between the finance officer and us/Kevin on how much APR to apply on our purchase. In our presence, Kevin told the finance officer the truth and what we had agreed on and thus the documents had to repealed and replaced. We are happy about our choice and would like to say to Kevin thank you so much for the guidance during our purchase.

  Cheryl Barona
a month ago
Had a great experience with the help of Yong Kim! He was a great listener and made sure to assist me in getting the vehicle I was looking for.He also has gone far and beyond in answering any questions I've had after getting my new Rav4 Prime!!I would definitely recommend going to Parkway Toyota.

  Christina K
a week ago
Kevin Lee walked us through our lease end buyout. My family and I have worked with him for all of our Toyota leases. Each time, he has been enthusiastic, communicative, and efficient with what is often a long/tedious process.It was our first time working with Jenny from finance, and she was very professional and never made us feel rushed while going through different payment plan options. Great duo and awesome customer service. Would definitely recommend both!

  Chase Lee
5 months ago
If you're looking forward to buying a Toyota I recommend visiting Parkway Toyota. They are very professional and service quality was great. Also, sales representative Kenny was very honest and understanding with my concerns and tried his best to negotiate my requests with the dealership managers. I highly recommend you to look for Kenny. Two thumbs up.

  Tay K
6 months ago
I had the privilege of working closely with Yong Kim at Parkway Toyota, and I'd like to share the remarkable experience I had while purchasing my new Toyota Grand Highlander. Yong's expertise about the vehicle was truly impressive. During our interactions, he not only provided detailed answers to all my inquiries but also shared anecdotes and personal insights that made me even more excited about the car. For example, he explained how the Grand Highlander's spacious interior had made a significant difference for a family he'd recently assisted, painting a vivid picture of the vehicle's real-world benefits.What really stood out to me was Yong's incredible patience and understanding. There was a day when I had a laundry list of questions and concerns, and he devoted an entire afternoon to address each of them, ensuring that I felt completely at ease with my decision. It was clear he wanted me to make the right choice for my family, rather than rushing into any decision. I vividly remember how he took the time to understand our unique needs, offering us a few different models to test drive and evaluate.In the end, thanks to Yong's guidance and the impressive qualities of the Grand Highlander, I made the decision to purchase the vehicle. It has been an absolute delight, perfect for my family's needs. Whenever I drive it, I remember Yong's enthusiasm and dedication to ensuring I made the right choice. If you're on the hunt for a new car, I can't recommend Yong Kim enough. He's a true professional who goes above and beyond to ensure a positive, memorable experience throughout the entire process.

  Kavita Pillai
2 months ago
Purchased a car through this dealership. Always reliable and great service! Irving Guzman did a great job of giving us the best deal and answering all our car related questions. Jenny from financial services was thorough and took the time to help us understand our financing package. Overall a great experience! We have been customers here for the last 15 years and they deliver excellent service always!!

  Daila Nanita-Soldevila
3 months ago
Sales person Yong Kim sold me beautiful 2024 Silver Camry. I am very happy with it and finance manager Jen was amazing too. Thank you guys !!!

  Wk2 Srt
2 months ago
I recently purchased a new to me used car from Irving, he was the most personable and honest car sales man I ever met. He helped me get the car I wanted for the price I wanted. After the deal was made I met another amazing person Jenny she is so sweet and so kind it really made me feel at ease. She then introduced me to the big boss Bob who again blew me away with the kind compassionate approach to helping me buy a car. They have made a customer for life simply because of the way I was welcomed and helped

  Joel Thorne
2 months ago
I have made 2 very smart decisions: Purchasing a Toyota, for the first time (Corolla), and purchasing it at Parkway Toyota. I am 100% happy with my experience purchasing, and financing, the Corolla from Parkway. Highly professional staff, organized, honest, transparent, price-competitive, and a low-key, no stress, non-pressure environment. My salesperson Irving Guzman was excellent in helping me find the exact car and he was very professional and efficient in organizing the different pieces to the puzzle, such as insurance, registration, temporary plates, inspection sticker, and even setting me up with the Toyota app and the infotainment system. A few days later, Irving contacted me for permanent plates and they were quickly installed. So easy! The sales managers were also very professional and un-stressful. Definitely not the old stereotype of a car dealership. This dealership operates like a fine watch. Jenny in the finance department was also extremely professional and transparent, and helpful in arranging the best financing plan for me. So, in summary, I m very impressed with Parkway Toyota and highly recommend them.

  Terryann Gregory
4 months ago
I had an amazing experience first with their service department. They quickly serviced my old car and was very detailed. This made me come in on Black Friday to trade in old lease car for a new. I worked with young Kim. He was very knowledgeable and kind. I didn t feel like I was being pushed around or oversold a car. He worked very well to meet my budget and give me an amazing deal(I m still shocked) cheers to my 2024 RAV4 hybrid le. Also shoutout to Jenny Carrillo who helped with the last steps of the financial agreement. She explained everything well and helped in making sure I was receiving the best coverage possible. All in all, 100/10 for best hands down. I haven t feel like this since my first lease car in 2020.

  Norma Ayala
4 months ago
I had the pleasure of working with Yong Kim to purchase my new Rav 4. He made me feel very comfortable and made the whole buying process easy. Extremely knowledgeable and I never felt any pressure. Highly recommend, ask for Yong Kim!

  Johanna Breen
2 weeks ago
Things have changed at this Toyota. I have purchased a couple of vehicles at this establishment and 3 years ago, I decided to lease instead. I would like to purchase it and no one has been able to assist me. Two weeks ago I went personally and was given a business card. I was requested to call instead. I have left messages and even emailed, and no one returns my communications. I am disappointed at the lack of customer service. This Toyota used to run smoothly.

  Wonhee Kim
6 months ago
I bought a Camry Hybrid from Yongha Kim on October 2nd 2023. The car is most satisfactory. It lwas wonderful experience for usHe is kind itself and professional. He knows every thing about cars, explains succinctly and to the point.

  Renata Krska
5 months ago
We highly recommend Parkway Toyota s salesman Kenny Lee. He is fantastic! Very knowledgeable, answered all our questions, and the whole buying process went very smoothly. We had a great experience. 5 stars!

  Deborah Carter
3 weeks ago
This review is SPECIFICALLY FOR THE SERVICE DEPARTMENT. With the exception of the person who answered the phone and made the appointment, EVERYONE ELSE (from the intake person when you drive in to the cashier when you pay) was professional, courteous and extremely helpful. I was helped by David F. who was nothing less than excellent. As I sat and waited for my car, I had the opportunity to witness the same courteous service being given to all those who were waiting.

  Neeraj Vedwan
2 weeks ago
We purchased a Toyota Grand Highlander Limited in January from Parkway Toyota. The price was good and the entire experience was smooth and without stress. To us the prospect of haggling about financing and other aspects of the purchase was a matter of concern. However, our salesperson Irwing Guzman did a fabulous job of facilitating the purchase. Thanks to his assistance and accessibility we had a seamless experience. I had to contact Irwing after the purchase to tie a few loose ends and he was readily available and did everything to help us. I highly recommend Irwing and this dealership.

  Sua Jang
a month ago
I'm worried that this review might be a little late. I hope not...Two weeks ago, I bought a Camry from Parkway Toyota. Kenny Lee has been kind to me throughout the purchase process. He has been very detailed and passionate. Actually, I didn't mean to buy a car through a Korean dealer (because many colleagues told me that they didn't get a good experience from most Korean dealers), but I think it was a good choice to buy one through Kenny. Thank you Kenny

  foto athanasiaidis
6 months ago
I had an amazing with NELSON!!!!. I literally purchased the car via text.!!!! We settled on price and payment, he stuck to his word.!!!He is a very honest man, very difficult thing to find.! I love my new Rav 4 thank you Nelson!!!

  Jed S
5 months ago
Cars are expensive and this fact makes buying one stressful. However, my sales rep Yong Kim was friendly, patient, helpful and extremely knowledgeable about both the vehicle and the whole process of buying one. His knowledge of details and insights greatly reduced the stress and were very helpful. His manager Bob was also extremely friendly. Together, they made an offer and let me sleep on it and the next day kept their word. I appreciated their integrity. I purchased a 2020 Toyota Camry Hybrid.

  Ed W
2 months ago
Went in for an oil change and left with a new truck! Irving the sales rep was awesome. Honest, not pushy, helpful and worked diligently to get the best deal possible. He brings trust and believability to the experience of buying a new vehicle. Cant recommend Irving and Parkway Toyota enough!!

  Paul Lee
3 weeks ago
I went to replace the engine oil and window blade last Saturday.Because I got a marketing email from Parkway Toyota.The email included the price that Parkway Toyota sent me knowing that my car was an FJ Cruiser.However, the service representative charged more the price by saying various reasons.And the Window blade was not genuine, but it was replaced with third party products, so it was in bad condition. So I asked for a refund, but at first he refused.When I complained strongly, he told me that the Window blade I had a defective product, and so I was very angry.He took the window blade I was using (which was also missing a part) and replaced it back on my car, cursing and yelling at me that this was originally mine. I never want to see this guy again.These things have happened more than once or twice.So I prefer not to go to Parkway Toyota.I'm under a lot of stress because of the noise after repairing my car at the Englewood Body Shop, but I can't solve it.I bought 4 cars from Parkway Toyota for 26 years.I will never buy a Toyota again.That photo was taken today (03/26/24). My windshield cracked and when I opened the hood to replace it, I found today that the hole that was supposed to be fixed with a clip had been glued with a strange adhesive instead of a clip. The service from this company is really poor and infuriating. I have had many other problems with this company.

  Kelly Barnes
3 months ago
I just picked my car up and it looks amazing. Shawn was extremely knowledgeable, courteous and helpful. He took care of everything with the insurance company and assured me that my Lexus would be well cared by an expert team led by Chang and they delivered. Thank you Shawn for caring about your customers and being available to me whenever I called.

  Boram Shim
a month ago
Thanks to Yong Kim, our family just bought a new Prius Prime. We are so excited for our new car and would like to say a big thank you to him for patient and kind guidance during our purchase. The best dealer I ever met!

  Riddhi Shah
a month ago
Yong Kim at Parkway Toyota has been very helpful since the beginning for our car purchase. From sending updates to delivery of the our Toyota vehicle he has been highly potential and informative. We would definitely recommend to work with Yong Kim for purchasing your car.

  JH KIM
a month ago
I ve bought my highlander from Yong Kim. He is very kind and thoughtful. So I could decide to choose my first car in U.S without any hesitation. Maybe those who has a plan to buy a car would be satisfied with him.

  Stephanie
2 months ago
Anthony Anzalone provided superior customer service and made the process of buying our car seamless. He was extremely professional and explained everything in great detail. We switched dealerships due to decline in customer service at our previous dealer and couldn't be happier. It is clear that Parkway Toyota cares about their customers!

  James Clements
2 months ago
I just picked up my 2024 Prius. What a beautiful car! I am grateful to have had Kenny Lee as my sales agent. He was both knowledgeable and meticulous in every step of the ordering/purchase process. I believe that Parkway Toyota must be quite happy to have Kenny on staff. Thank you Kenny and Parkway Toyota!!!

  Tevra F
3 months ago
We just worked with Yong Kim this week and we are happy with the service that he and the Parkway Toyota team provided! A few months ago, I met Yong because while waiting in the service dept. I wanted to see the Grand Highlander. He was very helpful in showing me what was available, and followed up regularly. So glad we were able to find the right GH for us! Thank you!

  Kris Perez Realtor
2 months ago
Parkway always makes my car leasing/buying experience a breeze. My go to guy is Kenny Lee. He is patient and always caters to my needs, he listens and provides me with different options. Ok I left with a 24 Highlander which I absolutely love. Thanks you Kenny and management for making my experience hassle free (4 time leasse).

  Richard Kintzing
2 months ago
Anthony Anzalone is an incredible sales professional. He helped me buy out my lease with the most efficiency I've ever witnessed in an auto dealership. Jenny in finance was excellent as well. I highly recommend Parkway Toyota and the Anthony/Jenny team in particular!