New Jersey VPC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  William Smith
2 months ago
Very detailed oriented location. Dropping off my daughters car for transport to her military destination. I had a small issur with the amount of gas in the car. Once that was corrected Gerrell walked me thru the process and did a fabulous detailed Inspection of the car. Super Friendly and very professional.

  Dareesha Allen
6 months ago
The woman who assisted us was very pleasant but the rest of the staff including the woman who asked us to move our car to the customer side(not ever telling us ahead of time to park there or if you see the picture below; explain how anyone driving in and straight ahead would even see that), instead of advising both cars needed to be moved we assumed just the car being shipped outside needed to be moved. Constant back and forth for ten mins. Then the man inspecting the car just blatantly rude as hell. I ended up walking out and said they want a google review , I will give them one. He was very much giving a racist nonchalant attitude. At one point I was reading the paperwork that he documented for inspections, I m in the middle of reading it and he s turning the page as I m trying to read it and I m like I m reading this . I couldn t take the rudeness anymore and walked out.

  aaron self
a month ago
Excellent experience. The staff was professional and welcoming. I was in and out in less than 45 minutes. My appointment was at 0900 and they started on my car 30 minutes early. Martin was extremely helpful. Thanks!

  Haley Bonner
4 months ago
I received terrible and financially detrimental service at the NJ VPC. After driving my car for 5 hours to get to my appointment from CT to NJ, the inspector took my keys to do the inspection. He informed me that the car looked great, however it did not crank. I explained to him that it is a 2003 with 240K and I just drove for 5 straight hours on the highway. It just needed 15 min and it would crank no problem. The assistant manager overheard this conversation and said "No, if it did not crank on the first try then it is not mechanically operational". The assistant manager refused to see reason and refused to take my car even though it is completely reliable. If this is how easy it is for a service member to lose their perfectly reliable car, we need to make changes. The average sailor or active duty can not afford to have their A to B car taken in this manner. Our military deserves better than this. Just to drive the point home, I was forced to crank (cranked immediately as I explained) and drive my "nonoperational" car back to CT. New Jersey VPC essentially took my car from me and the assistant managers nonchalant attitude toward such a major financial swing in a military members life was intolerable. Define "mechanically operational" for your customers, because this "one crank and done" is a terrible policy that must be reviewed. Do better.

  Devon Bechtel
4 months ago
The staff at the New Jersey Vehicle Processing Center (VPC) were exceptionally courteous and efficient. I arrived about thirty minutes early for my appointment, but they assisted me ahead of time. They ensured that my vehicle's plates were properly attached and conducted a thorough inspection to verify that the vehicle was undamaged. They also pointed out a nearby gas station for refueling, which was necessary since vehicles can only be shipped with a quarter tank of fuel. This was especially helpful considering I had a journey of over two hours ahead of me.

  Aaron Sanchez
3 months ago
Great staff. Very helpful and courteous. Improvement(website): for shipping vehicles with loans, on the website it says "if you do not have a title or a bill of sale and are making payments" that you'll need a letter of authorization from the lienholder. I had a title but I got turned away because I didn't have a letter of authorization for shipment. It would be nice to have that updated/more specific to overseas shipping because for overseas shipping even if you have a title you still need that letter of authorization if you have a loan on the vehicle. Still 5 stars though.ALSO: If you're shipping from New York, turn in your plates before hand. Get temp plates for shipping

  Mary Carmody
2 months ago
The staff was very efficient and professional!! All around best experience shipping out our car and this is our sixth vehicle shipment. Thank you!!

  Jane Delamare
10 months ago
The process went very smoothly loaded all the documents thru fast pass the staff were professional, courteous, knowledgeable especially Orlando and Katherine the other staff there were great as well just didn't know their names overall a great and smooth process.Thank you for all you do and making this process a great experience.

  Zayne Siaris
a year ago
Incredible staff! Such helpful and very polite people. They did everything they could to get my vehicle shipped. So very patient. And also very kind. The team stayed late to process my vehicle and I m so grateful. Thank you guys for your incredible service! After a long drive and an already hard day, it ended well because of this teams hard work and dedication.

  Brandon Jones
a year ago
NJ VPC was a very calm, clean, professional vehicle shipping center. I drove 4 hours to the NJ VPC, arrived an hour before my scheduled appointment and the staff was very accommodating. The admin staff were very helpful with all my paperwork and answered all of my questions. The office manager, (unfortunately i don't remember his name) had the entire facility running at maximum efficiency and maintained a welcoming atmosphere. The car inspection guys, completed my car's inspection quickly and throughly while maintaining high customer standards. Easy and efficient place to have your vehicle shipped anywhere you need!! 5 stars easily.

  brandon dengler
10 months ago
This place is amazing. I remember having to drive to Baltimore to ship; and not only is it so much more convenient having it this close to NYC, but the communication could not be better with the free webinars on Wednesdays to the constant reminders of the most frequent issues. Because of it, we were in and out in 30 minutes and the Edison train station is only a 20 minute walk. Thanks so much!

  Inline6T
a year ago
Picking up was quick and easy, but...My vehicle was late, not their fault, but I needed it ASAP. As soon as I got the notification, I tried to make an appointment but apparently it can only be done online, and the system won't let you make same day appointments.I called and was told that it was my only option.I asked if I could do a walk in, even if I had to wait a few hours, as long as I got the vehicle that day, and was told no.This made me late to report to my new job as the vehicle was already 2 weeks late.And to top it off, someone was chewing sunflower seeds and left the shells inside the car.

  Alexis Pak
a year ago
Punctual, professional staff, and a well run place overall. Everyone was very polite and clear with instructions. I felt like the inspection was very thorough and my inspector cared a lot. I d definitely recommend this VPC to anyone shipping their car.

  Jarai Blevins
a year ago
The staff were extremely rude. Very unprofessional. One employee pulled a car up near our parked vehicle and continuously blew the horn at us then yelled profanity at us for parking in the wrong area. We arrived for our appointment to pick up our vehicle 30 minutes early. The place was dead, not a soul in the lobby and no one inside was working. We were told they are by appointment only, to come back at our appointment time. We went back to our car where another employee badgered us and stood over us until we left the property. We came back 25 minutes later. The place was busier this time. We ended up waiting 40 minutes for our vehicle. If you can, have your car shipped somewhere else. These people are rude, inappropriate, offensive, unprofessional and lazy!

  Paul Anderson
a year ago
Today, was a rough day. It was my last day before flying drove up from Georgia to ship my vehicle and I misjudged my trip/fuel consumption. So I arrived to the VPC with about 1/4 of a tank too much (simplified measurement). The team at the VPC was extremely helpful and supportive as I drove around trying to get my fuel down to 1/4 of a tank (Now the V6 wants to act like a Hybrid). The team stayed late just to accept my car and I really appreciate them for being accommodating. Thanks Team!

  Brittany Allen
2 years ago
Very friendly, and clean environment! Fast and efficient! We arrived about 40 mins before our appointment and they didn't mind at all. I was super nervous about "white glove inspection" and it went smooth! I paid for a detail a few days before we arrived and then went through a auto wash this morning and had zero issues! Would reccomend!

  Arron Miller
2 years ago
This is the fastest I ve ever shipped a vehicle. Friendly and efficient. I followed all the email instructions and was in and out. Absolutely no wait! If you have the option to use this VPC, I highly recommend.

  Lindsey Mastriani
3 years ago
Excellent service dropping off my vehicle. They even insisted on waiting until my ride got here even through my ride was late and they were closing. Everyone was competent and very friendly and professional. Highly recommend.

  Mario Garcia
2 years ago
Superb customer service. I never write reviews, but these guys really were exceptional when it came to how they served me. Smooth pick up of my vehicle, 0 complaints.

  Rory Sprague
2 years ago
They were very accommodating and able to help prepare my car for turn in. Chris in particular had great service and took all the stress out of the process.

  Reisen Inaba
3 years ago
After they helped me set up an appointment, I was in and out in near ten minutes for picking up my car. Easiest vehicle transport I've used yet.

  Moira Trevisan
2 years ago
Easy process to drop off car. Good customer service. Took about 1 hour. Clean restrooms.

  FANTASTICTV
3 years ago
Right on time and they on point with what they do... But I don't understand why I tracked my car and it says vehicle is still at your lot 5 days after dropping it off... Finally got taken to to Baltimore Port on the 6th day of dropping it off... Come on guys it shouldn't take a week to move the car to port.

  Menet Apps
10 months ago
Extremely friendly, helpful, and accommodating compared to the last VPC I used.

  Kara
a year ago
The staff is phenomenal!! They are all very friendly...suspiciously friendly (jk), but seriously, they are awesome.

  T. B.
4 years ago
My car was washed and ready for me when I arrived for my appointment. Quick inspection and pick up of my car.

  William Hinson
9 months ago
The entire staff was very helpful and made the process smooth and efficient!

  Stuart Goulden
10 months ago
Quick, efficient and friendly made the whole process simple and easy.

  xxmlp5xx
2 years ago
They were professional and friendly. It was quick, easy and very little hassle.

  Serena Rodriguez
a year ago
They were so kind, helpful, and patient! Thank y all so much