Mercedes-Benz of Edison Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  G D
2 months ago
Extremely disappointed in the service received at this Mercedes location, overall disappointed in Mercedes Benz as a brand. Not only their corporate office does not help nor intervene in any situation they play the sideline game.I purchased two Mercedes Benz, one EQS580 over $140k and another EQB250 over $62k. Two of our tires got blown on the turnpike from a pothole. A tow truck had to pick up the car and bring it to the nearest dealership. When we got there, they stated that they had no tires available until next week Thursday and that we said okay but we would need a loaner. They asked DID YOU PURCHASE THE VEHICLE FROM US? . Since we live down in Princeton they said we will not give a loaner.I thought I went to Mercedes Benz for service not Mavis nor Pep Boys Car Service. We were baffled that we went to Mercedes dealership and they do not honor the brand that they are servicing. So, practically every Benz locations run their own show. No common understanding or support.I work for a financial institution and I can t fathom me telling a client hey, go to the branch where you opened your account for a wire service . We carry the institution brand and so we go above and beyond for the institution not the sales.I came from owning an Audi eTron and Audi Q8 and I could frankly said, I feel like I made a grave mistake going to this brand.PLEASE BE AWARE WHERE YOU ARE BUYING YOUR VEHICLE AND THINK TWICE BEFORE CHOOSING A MERCEDES.

  Stanislav
4 months ago
First, I never thought that I would reply to a second service with a negative response. Completely disappointed. I waited 1.5 months to get my car's maintenance service appointment scheduled for July 24, 2023, for my Sprinter 2400. Work took place on September 12. Upon arriving, I showed assistance with what was inside my car and asked if that was okay. All my staff was covered with protective blankets. The assistant said that it was completely fine. But after I came to pick up my vehicle, I noticed that all my staff was upside down and entirely around my whole car. Workforces are not paying attention not to damage your vehicle, and they have ruined the back of the seat cover inside my car and made a hole in the interior surface of the side door. When you come to the official Mercedes service and pay�$3,500.00�for service, you expect respect and consideration and do not expect your car to be scratched or damaged. I was told everything would disappear in a few days, but it did not. Then, today, 09.21.23, I received a call from the service that they do not take responsibility for any damages during service inside the car due to the policy that no one from the Mercedes team had ever told me about. I was told that I might purchase replacement parts damaged by Mercedes workers, and they would install them. After a couple of emails, I did receive a call from Raycatena of Edison that parts were ordered. Since September, I have been waiting for their call as promised, but I have not received any. So, a couple of days ago, I called the service team(the manager who was a supervisor for my last service), trying to figure out how long it would take. Still, the supervisor decided that it was better to ignore my voice messages, email, and his desk messages. So, if I may give them 0 stars, I would. Very disappointed, unprofessional, and rude.

  El Perro Papo
4 months ago
It's taking FOREVER. My appointment for car service was at 10:00 a.m. It's 1:30 p.m. right now. There is complimentary coffee and water, sodas...but nothing solid. Let's convey the service is not cheap either... They may be overbooked.Same day getting inside my car!Dissapointed. My car was dirty inside. Despite a complimentary car wash. When you pay dearly for labor...the least the Mercedes-Benz of Edison Car Service could do is leave your car interior and exterior spotless...As a matter of fact this Car Service should've taken 45 minutes for an interior detailing job since they took over 3 hours to do simple maintenance in my car in exchange for an arm and a leg.As far as I'm concerned I better start looking for somewhere else to take my business.

  Shawarma
2 months ago
Excellent service!!! Worth every penny! Technician Muhammad explained everything! Front desk staff are very accommodating! I would definitely come back for other services!!! I m giving them 10 stars!

  Chris pineda
2 weeks ago
I sent my Mercedes S63 to change the oil and check the leak sensors and they damaged the car key, at first they told me that the key had been damaged and that I had to order another one, I ordered another one that cost me $800 and it didn't work either, my The car arrived working fine and now they say it can't be done. responsible for the damage, when I went to pick up the car the door and quarter panel had been scratched, the service advisor Adam McCuen is very unprofessional and does not treat customers with respect, I called him and reported the damage caused by another car in their parking lot and they didn't want to do anything about it, I told him to call the manager and she told me that she was busy and couldn't, I had to call the police and make a report and the manager arrived at once but without any help either, in August I bought a new car from this same dealer and I do not plan to take it for service and I will talk about changing the service to another dealer where they are more responsible and professional with their customers

  dominique b
a year ago
I went to this location around 11:30 am on December 26, 2022 to get my GLC 300 s battery replaced. I was helped by Service advisor Chad, who informed me that it would take about an hour and a half for the inspection and battery to be replaced. Chad checked in with me almost 3+ hours later, and told my battery was replaced and that my car was being cleaned and then I would receive my car. After receiving my car, I noticed that there was bubbling in the interior of my car on the console center armrest. I called the Edison location who transferred my call to my service advisor and I explained to him what happened. On the phone he said oh I don t know how that would happen, nobody was in your car they didn t even get to clean it and for me to send a picture of what I m referring to. After emailing him a picture of the damage and asking him would they be able to fix it, he replies and tells me he saw the damage there before and that he would provide me with an estimate. One thing I don t like is when people try to insult my intelligence.Why would I be waiting for my car to be cleaned only to now be told it wasn t cleaned and then to lie and say that you saw that bubbling when I brought my car in? I get my car serviced by Mercedes Benz every year and I ve never had an issue. I will never come back to this location and I will never recommend anyone to come here. I know what my car s exterior and interior looked like before I brought my car in and it s insulting to say otherwise and then try to charge me for something that was done there. I would ve respected the fact if they admitted it was accidentally done and would ve waited whatever amount of time to get it fixed than to be lied to.Service: Battery

  Jeremie Gasmen
5 months ago
STAY AWAY. Worst service and employees in knowledgeable about Mercedes features. I recently brought in my car for service for the first time. I had an issue with the mirror tilt when putting the car in reverse and still have an issue where only the passenger side mirror tilts down when putting in reverse. I was told the driver s side mirror does not do that. They also did not detail the car as I expected them too. Spent way too much money for the car and the service to not get to tier customer service. I brought other issues up with the app and the noises in the car and got brushed off like it was expected behavior. I had the worst service experience and I hope others do not get the same.Service: Auto maintenance

  Marcliff Ulysse
4 months ago
I ve visited this dealership twice in the past 2 years. Both for the most simplest service a Mercedes can ask for; refilling coolant. The 1st time i was asked to step out the vehicle for the maintenance tech to add coolant. I denied the service due to me knowing standard Mercedes procedure to refill coolant in the lot. Also wanted to visually see exactly what they were putting into my vehicle. I came a year later today, where i find the same manager. I park outside the lot and walked in due to remodel/construction. I then was asked the year of my vehicle, followed by me needing go to the parts department. I then was asked by the parts manager why i was sent to parts. The parts manager then spoke to the service manager and came back to me with a response I was told you come here too often for coolant so now you re required to purchase . Personally this was the most horrible customer service I ve ever experienced. Never have i would expect to feel offended being a black african american in a mercedes dealership.

  Kelly Vera
4 months ago
Horrible customer service. The folks here treat customers very poorly. Unprofessional, unhelpful, no sense of urgency. In addition, the work is also poor. It s a shame that these people that work in the service department will negatively impact Mercedes reputation. I know where my next car purchase will NOT be at.

  Antonina Sofilkanich
7 months ago
Would like to share very unpleasant experience with Mercedes in Edison. If I could would put no stars.Booked appointment for 2 recalls and diagnostic to be done on Sprinter van. Waited more than a month for appointment, and when came the day of my appointment, was told that need to leave van there for 4-5 weeks. When asked why, was told that they are backed up. First of all , no one called to ask to reschedule if they saw that they are behind, 2nd of all when I asked to reschedule appointment, was told it will put me even further their schedule and I still would need to leave van there for 4-5 weeks. After speaking to the supervisor, was told the best they can do is try to get it done by the end of the week ( appointment was scheduled Monday). Excuse me 4-5 weeks for recalls and diagnostic!? When called Princeton Mercedes service, got appointment the next day. Recalls and diagnostic there were completed in hours the day of appointment and even repairs were done the same day. So, I just don t get it why I had to wait more than a month for appointment and couldn t been serviced the day of my appointment. Moreover, I had to leave there van 4-5 weeks, which is unacceptable. Obviously you don t by this type of vehicle for pleasure, you buy it for work and need it every day. Who can afford to have van sitting there 4-5 weeks in order to get diagnosed and do recalls that they are required to get done. Very disappointed because when bought this brand van was counting on their service. Now required to drive further in order to get better serviced. In addition, the employees are very not nice. Talk to you like you came to their house and asking for something. Would never come back there or recommend anyone go there ever and spend their money. There are better places to go to where employees are respectful and do their job. Wish I knew about them before.

  Marianne Cassano
a month ago
Great service as well as professional.. such a positive experience w Mike M!

  Teyana Porch
a month ago
They removed my review & still have yet to replace my windshield they broke.

  Siba Padhi
3 weeks ago
One of the best dealerships in New Jersey. Mike Rosa was a pleasure to work with.

  Alla Y
10 months ago
I booked my first service after purchasing the brand new Mercedes in the Edison Ray Catena. The service guy said the cost of the first service is about $700 dollars for charging the oil and stuff.I was wondering why it was so expensive. Then while I was waiting for my car I found a $190 coupon from another Ray Catena service place . After showing them that coupon the guy said he was going to give me a discount and the new charge was $380. I insisted on the coupon price. Finally he gave me $280 including the labor.I don t recommend that service. Not honest ,try to shake the money out of your pocket.

  Kevin Su
a month ago
Our family purchased a few cars from Ray's in the past; always happy with their sales department. However, I just had a very negative experience 2 months ago (not with my sales rep per se) with his sales manager. The woman was rude and classless. Rather than walking over to our table to communicate her intentions, she shouted across the sales floor (this was a manager?!) -- tactless!! I am, however, happy to share, we just picked up our NEW BUILD from Mercedes Benz of Princeton... at 3% less in price in comparison to what was quoted at Rays. Do not over pay at Ray Catena, and go to Princeton... you will be treated with the respect that you deserve ;)

  Xinhong He
9 months ago
The GPS in my GLC 300 didn t work correctly when I drove to Boston. It didn t take pay route, even though I chose the fast way. I was told by the service person to get the updated version which I did and paid more than $100. But it still didn t work the next trip to Boston. I have called the service again and again, and was told that someone would call me back. I have never gotten the phone call from them. I am still waiting after several months.Service: General repairs & maintenance

  Liza Tishina
10 months ago
It will be one week since I dropped off my sprinter van for service and the oil change and nobody even looked at it yet. When I asked when I can pick up the van I was told that I can pick up and bring it back for service later because they are backed up. For the whole week nobody even checked what is wrong with the van. I have been waiting for this appointment for 3 weeks and nobody they are telling they don t know how they will keep it because they don t have time to diagnose the van.Service: Auto engine diagnostic

  Edisson Roa
11 months ago
Bad service, I bring the car for airbag recall for warranty,When I pick up the car has engine light and reservoir coolant broken, they don't respond

  Valeria
5 months ago
Got in. Got out. Very efficient service. Lady on the phone was absolutely the nicest.

  CARMEN MELCHIONNA
a year ago
Ray Catena has been a mainstay in the area for years. Unfortunately, their service of autos is herendous and has gotten worse and worse!! Buyer beware here. Many things you may pay for dearly are "patched" and not fixed correctly. My front and rear brakes need "repair" according to one service mgr., and after repairing them, 4 months later, I was told they were never repaired properly by a local independent foreign car specialist. Some of the service reps. Act like glorified pizza men!! I have purchased numerous Mercedes Benz Autos, however, am now chased away from poor service.PS. I do like "Freddie" who is a charming Lead Manager!

  Ekaterina Smith
a year ago
Checked-in the car because the entertainment system was going off plus it was time for service.We received a call indicating that there was juice spilled under the passenger seat which was the reason of the malfunction of the entertainment system. They said that the cost to replace was 5000$ And asked if we wished to proceed, because it wasn t covered by the warranty. We declined, they didn t let us know which details in particular should be changed etc if we wanted to get another quote from somewhere else.We continued with the service and were charged 1000$. Picked-up the car to find out that they didn t wash or detail our car at all! What is customary in any luxury dealership.Thank goodness we didn t proceed, we called our friend who is the top mechanic with Mercedes in a different dealership. Who looked into the system and found out that there was a connector that needed to be connected and our system is fine. It works well now.I would be 5000$ into hole now if I have listened to their service manager.Terrible service in every department.Services: Vehicle Inspection, Auto maintenance, Oil change

  Jersey Qiu
a year ago
I purchased my. 2017 GLE350 back at the end of 2016, and always got my services done at this location, tires, engines, little oil changes, well, last service was replacing tires and got my car tune-up before I travel to west coast, and of course I requested a loaner car, bad thing was none of the associates did any inspection(walk through before you pick-up to make sure the car is in it's best shape) with the loaner's car, and of course I didn't inspect neither , when I returned next day, they didn't walk through again, so the third day, they called and said that there's a big scratch on the loaner's car, I drove back 35 miles and parked in front of the house, and 100% swear God I didn't scratch no car, and didn't damage anything, and from that incident, they put me in a "non-welcome" list of customers, I couldn't do any more service with this location after this..... Well, for your managements, please follow steps of your professionalism, and don't blame on your customers if they didn't do anything wrong!!! 0 Star for YOUServices: Transmission, Tire rotations, Wheel alignment

  Kendell A
2 years ago
Pricey for service, like all dealerships. Communication could also be better as I find myself having to call them for updates on the work being performed/when the car is ready, versus the service adviser maintaining contact. Aside from that, no complaints. It's a pleasant experience, lounge is ok, but most importantly, I don't feel like my service rep is trying to rip me off. He's very clear about what is recommended vs what can wait. I fix everything but I appreciate that he prioritizes.

  Bahriddin Asliddinov
a year ago
I made an appointment 3 weeks ago. The side door was not working well, I had bought the sprinter new a month ago about ago. When I went, they asked $390 for diagnostic service and asked the car to be dropped off for the day. I had to come back with a taxi. When I went back, my car was still not fixed. There was another appointment made in 3 weeks. I am not happy with this device and am questioning whether I should go back. Otherwise I already have insurance on the car.

  Nilesh
a year ago
I had tire installation appointment on 3rd Jan, 1 pm. I ordered tires online on Mercedes website and scheduled appointment here for installation. on the 3rd morning I specifically called to check if everything good for the appointment, I was told that it's confirmed. But when I went at 1 pm, after waiting for 15-20 mins I was told that tires are not yet shipped. Really frustrating if they know appointment is for tire installations, they cant do simple check before confirming appointment, it was frustrating.

  Kamal Verma
a year ago
Excellent, specifically Michael Migliore and his mechanic, Sunny, patiently explaining the steps and still getting me out in the promised time. I am definitely coming back to them for all maintenance, even if it is only wiper blade replacement. Keep up the good work guys.Service: General repairs & maintenanceService: General repairs & maintenance

  Zain Malik
2 years ago
Freddy D and Keith and his team are the absolute best. You will get the most exceptional service at this service center. Respectful and on point. They always deliver quality work and really show what the company Ray Catena is all about. Couldn t be happier!

  Deanna Bridge
2 years ago
I enjoy the Ray Catena MB Service Center. It has ample space to spread out. It has fast internet, free water and coffee. They try to get you out of there quickly when they don't have a loaner car to provide. When I have had tire issue they understand and get you in, even without an appointment. My only issue is sometimes it's a 2 week wait to get an appointment.

  SANG LEE
2 years ago
I own my 4th Mercedes-Benz. In the meantime, regular maintenance continued to be served here. Until now, everyone's attitude and manners toward customers were excellent. But today I felt extremely humiliated and decided that my next car would not be a Mercedes-Benz.When I went to the service center, Michael Migliore greeted me. His first words were that he had to pay $1200 today because there is no maintenance package. I asked for a list of services, but he asked me if the second service was about $1200 and whether I would get it or not. It was really absurd. When I asked the question again, he said that the labor fee was added to $250 just to change the engine oil. If we usually go to a general auto shop, 40 to 60 dollars is enough to change the engine oil even if we add the labor fee. He said the labor fee was $178 per hour. I was angry, but I signed the paperwork and proceeded.I checked in at 11 am, finished the service around 1:10 pm, and looked at my car through the window. After 20 minutes, no one called me, so I went out and checked, thinking that the car waiting outside might not be mine. My car was right. The service counter was quiet, but no one called me. I waited, thinking that there must be a reason, but only time passed. Around 1:50 I asked the receptionist. My car has been waiting outside for almost 40 minutes, so why don't you call me?Only then did she see her documents and proceed with the payment.I was surprised to see her payment documents she showed me.The labor fee was 569 dollars.I asked how the service was about 2 hours and $569 was charged. Then he came and said that the tax was charged in 3 hours.I felt like I wasted the 1 hour I had to wait in vain. So, after explaining all of the above, he suddenly changed his words and made a strange excuse. He said that two technicians worked for two hours, and the labor fee was $569. It wasn't funny. So I asked again. If you tell me that 5 people worked and ask me to pay $2,000 in labor fee, do I have to pay that money?Then he just left without answering.If they provide a list of services they provide and demand a fair price, I can accept it. However, he behaved distrustfully from the beginning and was disappointed until the end. Simply his actions will act as damage to the image of the Mercedes-Benz company.In the meantime, I had a good image of Mercedes-Benz, but today I was very disappointed with the Mercedes-Benz service. My next car probably won't choose a Mercedes-Benz.Service: General repairs & maintenance

  Arthur Yam
6 years ago
I was quoted $600 for a repair, however when they received the replacement part they realized they ordered the wrong part and that the repair would actually cost $1800 with the right part. I told the agent I'd have to think about it. This was at 8:30am and I was shocked the price tripled from the original quote. 9am I decided to just have it repaired and phoned in and asked to speak to my agent. My agent was busy so I asked the receptionist if she could have my agent call me back as I was hoping to have the car finished the same day. I was told to just leave a voice mail which I did. I never received a call back despite calling 3 more times and leaving another voice mail. The receptionists kept refusing to talk to my agent directly and kept insisting he would check his voice mail. Only after calling again at the end of the day and raising a stink did my agent actually get on the phone. By that time I was quite annoyed and the agent was not very apologetic so I decided to not have my car repaired here.I've been coming here for the last 7 years and the service used to be better. Nowadays they are just too busy to provide the same service they used to. It takes weeks to get an appointment, they have trouble returning calls, and they seem to be too busy to figure out the correct parts and correct fees.