Frankie's Auto Body

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  willito6407
4 months ago
In my opinion , super professional and easy to approach them. quality of work is excellent . They fix any issues right the way ,if any . Also, they have a life time warranty on their work. It says a lot about their quality of work. Furthermore, they always kept me update about my car. This is my second time working with them on my rav4 2019 , I would take it again if needed

  Jada Dejesus
2 months ago
Amazing service, I think giving up your car for work is always scary and a hit or miss! But they truly did everything I wanted, exactly how I wanted! Very great experience and couldn t recommend the place more!

  Dee Jay Dru (Deejaydru)
5 years ago
I would like to thank Frankie's Auto Body Shop for an EXCELLENT job they did on my Acura. I'm very anal about my car and they brought it back to life as if nothing happened! My car has a 3 stage pearl paint and they mixed and blended it to perfection! This is my 2nd time dealing with them and both times they gave nothing but excellent customer service! They most certainly know what they are doing! Thank you to all of the staff, both inside the shop and behind the desk. I highly recommend!

  Johnny S
4 months ago
My car is being fixed at this location now. So far so good. No complaints. They have taken care of all the paperwork and got me a rental. I will update as the process continues.

  Jose Rodriguez
a month ago
Excellent worker's Alex great customer support service, Met my needs and answer my questions ,very helpful and polite, they repaired my car the first time Excellent work, and am back again because I truly appreciate the work they do ,as if it was there car being repaired, Professional craftsmanship worker'sJose Rodriguez

  Gennadiy Barskiy
8 months ago
Good quality work, good customer service and very professional. Had easy estimate and planning experience with owner Alex. They repaired my car in promised timeframe. Good communications - phone calls and texts with progress updates.Service: Auto body & trim repairService: Auto body & trim repair

  Jordan Rickards
a year ago
I brought my car to their shop on the recommendation of a friend who also uses them. Another shop told me I'd have to wait two months to even get in the door, and it would take a few weeks of repair after that, and by the way, I'd have to work everything out with my insurance by myself. Frankie's, on the other hand, told me to bring it right down and they'd have it done in a few days, which they did. Now, the car looks as good as new, as though it had never been damaged in the first place. And they handled everything with my insurance company for me. I would 110% recommend them to anyone who needs bodywork done.Service: Auto body & trim repair

  Michael Rothschild
a year ago
Brought my 2018 Challenger with major hail dents on my hood, roof and body panels and needed the front bumper painted as well. After the job was finished I couldn t even tell they were there before and the paint was blended perfectly. Customer service was great and job was perfect. I highly recommend this shopServices: Auto body & trim repair, Auto body & trim replacementServices: Auto body & trim repair, Auto body & trim replacement

  MINESH PATEL
3 months ago
They have done their very best auto body works , now it's like a new one never happened damage ,

  bruce evans
a year ago
Had car there for a front end accident repair 3/2022 and car was fixed in a timely manner, car rental right down the block was coordinated by Frankie s and went smoothly. Alignment seemed a little off after nine months and they fixed with no hassles. I dealt with Alexa who s a competent professional and highly recommended Frankie s

  Brooke Poyner
a year ago
I was in a car accident (someone hit me) and their insurance sent me here to Frankie s. I was leery with it being a place through another car insurance, however I was pleasantly surprised. The staff was friendly, the process was quick and seamless. My car was finished in 3 days, and I was kept up to date with text message alerts. They also fixed my battery which was completely separate for the accident claim.Highly recommend using this plac.Services: Auto body & trim repair, General repairs & maintenance

  Archish Soni
a year ago
Hands down the best place to go to get your car repaired in the central jersey area. Super reliable staff and excellent customer service. I've brought my brand new BMW here any time I've had any issues and I have literally never been disappointed with how these guys handle business. Appreciate you guys for taking such good care of our vehicles and I highly recommend others to check them out. 5 stars!!

  Rajiv Kashyap
11 months ago
Cheated. This is insurance fraud. Alexis (alleged claims specialist) informed me that he would take care of all repairs. However, when I received the car, the estimate for repair was highly inflated (my garage down the street would have done it for 25% of the price) and he did not repair my passenger side mirror - even when specifically informed of the damage during the inspection. He called to say that "everything was fixed." I drove off thinking that everything had been done., When I reached home, I called the shop - of course they would not answer (!). Allstate Insurance has apparently paid the claim. I will be asking them to take this business off their list. I will also ask the NJDOBI to investigate his credentials. Use at your own risk!Service: Auto body & trim repair

  G A
a year ago
Frankie's Auto Body did an excellent job on my vehicle. They sent me updates on my repair and finished the job before the finished date. I had my car back in less than a week . I highly recommend them. I can see why they been in business for so long. The whole staff is very friendly too. They cleaned the inside and outside of my vehicle. It looked brand new!Service: Auto body & trim replacement

  Maritza David
8 months ago
I had my car repaired there. Everything was fine until I went to pay for it. They would not take my debit card when the insurance company sent the funds to debit card. I was very disappointed on how the situation unfolded. Not sure if I would ever go there again.

  korie yankalunas
2 years ago
Hopefully not in the near future, but I would definitely return if I were in need of a repair shop. My car was a victim of a hit and run and we chose the shop based on what our insurance offered and my mil's good experience. Everything was wonderful. My car looks new, they even washed it and cleaned it inside. Everyone at the shop was friendly, communicated well, and gave incredible customer service.

  niral Patel
6 months ago
Very professional. Great quality work. Communication is very good. Got my car back in time

  Marittza Adams
2 years ago
I ve used Frankie s Auto Body for all my fender benders and they provide superb service! The estimate is ready before I get there. They thoroughly explain what is getting done to my car and if there is anything else that needs to get done, there is constant communication. My car is always ready in timely fashion and it looks BRAND NEW! I will not go anywhere else!P.S. The team at Frankie s are always POLITE and in great spirits!Service: General repairs & maintenance

  Ana Velez
a year ago
I am a little late on review but let me tell YOU!!! Exceptional People! My husband's car is a Volvo, WELL! That thing is sensor everywhere and the whole damn door needed to be remove to repair a dent. These Magicians LOL did such an amazing job! My husband's car door as if nothing happened. My utmost gratitude to a bunch hard working people! kudos to you all.Services: Auto body & trim repair, General repairs & maintenance

  mary marys
2 years ago
From start to Finish! car was brand new and someone hit me in the back. One of the listed body shops was Frankies. I called and immediately spoke to someone and set up an appointment to look at damage. They called when parts came in, and scheduled a date to repair it. We picked up car and it was perfect. Very Organized, professional and great customer service. Honestly not too many businesses operate like this.Service: Body & Trim

  Baivab Mitra
2 years ago
This is review is after 2 years. Originally used them for front bumper. Mine's a Mazda Soul Red color and they had guaranteed match. At the time of picking up I told the guy the color is not matching but he said a lot of gibberish about plastic vs metal / light falling / etc. Sadly I believed him.Later on I came back (Approximately after an year since I thought they do give the lifelong warranty) but realized quickly its an eye wash. He immediately pointed out to minute to minute scratches and dents and said he'll charge me for those but the re-paint is free. Guess what? The charge he quoted was almost the same amount I paid minus the part (Front bumper).So one may think why after +2 years I am posting this review? Well, recently I needed some body work done and in a different shop the guys explained to me that I was right: the colors do not match, this place did not use an additive they should have to account for the plastic flex and skipped on a coat. The paint is now chipping off, cracked in multiple places.I realized now what an unprofessional job this place did. Thus the review.Service: Body & Trim

  julianne kristy
a year ago
advisor was great. Work done was good. But they left some chemicals spilled im my trunk. The hand break lever was scraped and there was a missing pin in the windshield. I got more dents in my car. I cleaned my trunk, returned to have the pin replaced and lived with the dents and scrapes.

  Lisa R
a year ago
The process of scheduling my car for repairs and their assistance in obtaining a rental car was straightforward and easy. My car came back looking just as good as it did before the accident. They even washed/cleaned it out.Service: Auto body & trim repairService: Auto body & trim repair

  Karen Sterling
3 years ago
An unfortunate fender bender brought me to Frankie s. The staff was polite, knowledgeable, and did great work. They have an arrangement with a rental company and had my rental waiting for me when I arrived. The process was easy, the work was done well and the price was reasonable.

  jodi potter
4 months ago
Did a great job ! Car was sparkling when I picked up!

  Ted Watson
5 years ago
The repair work done was excellent. Alex who is the manager helped me with a product deficiency. My fender well inserts broke. Unfortunately for me, I needed 3 car repairs within a 6 month period. Again, the work at Frankie's auto body is excellent. Much appreciation to the technicians in the shop. And to the receptionist as courteous and supportive when explaining my problem.

  James Ciuffreda
5 years ago
I had an unfortunate incident with my leased truck. An object hit the front bumper hard. I had been past Frankie's Auto Body a number of times and saw the work they do there well after reading other reviews and seeing what I did I brought my truck to them. The quote they gave me was really good and scheduling was no problem at all. Just when you think this couldn't get any better well when I picked up my truck this morning it looked like it was a brand new truck. Showroom clean and waiting for me. Oh and I would like to thank all the people there for being professional, kind and most of all helpful in getting my truck back to my place. They went the extra mile for me.I would recommend Frankie's to anyone who need work done.

  Rick Prego
7 months ago
Pleasant experience. Friendly staff. Work done professionally and promptly. Daily text updates on work progress! Thanks Alex and Darwin.Service: Auto body & trim repairService: Auto body & trim repair

  Liz Fig
2 years ago
We used this Auto Body shop because someone rear ended our car and Geico referred us here. The experience was great, we got a rental during the time our car was getting fixed but one thing was very disappointing. When we first dropped our car here, our gas tank was halfway filled.. upon picking it up, as I drove away I noticed it was close to E. Seems like whoever was fixing our car used up our gas blasting the AC (it was on high when I turned it on). I get it, it was hot the last couple of days but I feel this was inconsiderate. If you're going to do that then fill the tank back up reasonably as it was given.Service: Auto glass repair

  Anne & Steve Mendoza
6 years ago
Frankie's was great in replacing two bumpers for me. The price was the best we found, work was quick but good. I am now getting another bumper repaired and the communication, price and speed of repairs has been awesome. Also, Enterprise car rental is very near making coordinating easy.