AAA Edison Car Care Insurance Travel Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Trish Menendez
4 months ago
This was the worst experience. I made an appointment because I needed a new battery that should have been free with my AAA membership. When I got here I wanted to leave the car and run to Walmart and was told to wait. After 3.5 hours and $220 they seemed surprised I was not happy. I understand they were busy but whatever happened to customer service and follow up. I had to track them down just to get them to look at the car! Unbelievable! Worst customer service experience ever. DO NOT RECOMMEND

  Ann Marie Kelly
2 months ago
I needed work on my brakes as well as oil change and tire rotation. When I dropped off the car, Tony was very helpful and the process went smoothly. I went out to lunch with my mother and Tony kept me informed via cell phone. Nice, pleasant experience and I also liked the lounge area with coffee. I was even able to get a passport photo taken and pick up some travel brochures. One stop shopping! Everyone was so nice. Thanks to all!

  sudhanva.r. moudgalya
4 weeks ago
YOU HAVE BEEN WARNED!!!Bunch of scammers at this place. All the 5 star reviews might be fake or paid.Tried to scam me for over $1000 for brake service which my car did not need. I had previously gotten brake service at Midas and I took it back to Midas today after getting this ridiculous $1000 quote for brakes and turns out my car doesn t need new brakes for another 2-3 years at least.Update: 4 days after oil change, I got check engine oil warning. Looks like the geniuses here can t even do a simple oil change right. They put the wrong quantity of oil. Almost a quart less than needed.Update: 6 months after the ridiculous brake service quote, I have driven almost 10k miles, including two drives to Chicago and back to New Jersey, through ice and snow conditions, yet my brakes are working fine.

  Julia
4 days ago
Took my passport picture here. charged me $9 when the company previously said it s covered under my membership.The WORST part was they were making excuses to the poor quality of the pic for my OILY SKIN.First of all, no one would like to hear their face is too oily so the picture is not coming out well. If you had a proper area and lighting to take pictures instead of doing it by a random wall, it would ve probably came out so much better.I was coming straight from work so did not have time to fix my makeup or anything, and hearing this was very stressful.Now I am not going back to AAA for my passport pic.

  David Ambio
2 months ago
I recently had an experience at the AAA Edison Car Care Center, and while overall positive, there were a few hiccups along the way. When my car wouldn't start after a visit to PetSmart, I stopped by the nearby AAA center. The mechanic suggested a battery replacement due to the cold weather affecting its performance, despite my recent test indicating 75% efficiency. They were quick to find a slot for me, with Tony at the front desk being especially helpful. I appreciated being able to select the battery myself, and despite not being sure about my AAA membership status, they assured me the price wouldn't change much. However, I was surprised when the final bill was significantly higher than the initial quote due to using a different battery and the time it took for the replacement. While the staff were friendly and accommodating, better communication about potential price adjustments would have been appreciated. Despite this, they were efficient in completing the job, even with the unexpected delays. Overall, it was a positive experience, but there's room for improvement in terms of transparency regarding pricing adjustments.

  Nicholas Van Dorn
a month ago
I seriously question the workmanship of this place. Going back multiple times over the course of a few weeks to fix an issue is not right. I was covered under warranty for the work they did, but then they kept on discovering new issues each time I went back in. This went on for a few weeks. Its unfortunate because in the past they were very good.Look elsewhere when searching for a good quality mechanic, I thought I found one here, but I was so wrong. I will be going elsewhere for mechanic work from now on.

  Robin Wright
4 months ago
The AAA Edison Car Care Center is awesome. My son took our 2008 Acura TL there for service. Once you walk in the front door the staff will greet you promptly with a warm welcome. We spoke with Alex Tejra and explained the issue we were having with the vehicle. Alex listened and explained that the mechanic will do an assessment of the vehicle and he would get back to us. Within a few hours Alex called and indicated what the issue was. I was completely impressed with his professionalism and customer service. After my conversation with Alex, I felt he went above and beyond to ensure that our needs were met. I felt confident bringing my car to this AAA location in Edison as this was not my first time having our car serviced there. I would definitely recommend this location.

  Ajit Dalal
3 months ago
Not recommended for auto repair. The folks in the office for other services seem to be very helpful. However the auto repair seems to be very different. Going for simple oil change with tire rotation, has turned into a nightmare. My car had no issues till then and now it has so many problems. I never imagined that someone could screw up my car during a simple thing as tire rotations. Will take a page to explain what they did

  Steven Werther
2 months ago
My son's car broke down so we took it into Triple A service to get checked out.We were told that there was no oil in the engine and it was seized.That we needed a new engine.We had the vehicle towed to a Toyota dealership in Dayton and it ended up being a bad alternator. they did say the engine oil was a little bit low but the engine was fine. I would never recommend anyone to go to this location .

  John Ekka
a year ago
Jeep Liberty hood prop rod walking off by itself !!I had service done at AAA Edison service center on 1/14/2023. One month after it on 2/15 I tried to open the hood of my Jeep liberty 2008 to check the fluids and found there was no hood prop rod! I called AAA and spoke with service representative John , who told me that as Alex has assisted me for service I should talk to him. Next day I talked with Alex and told him that the hood prop rod is missing, then hew told me to talk to service manager Tony. Next day I called Tony and told him about the missing hood prop rod. He started with " Are you accusing that some one removed the prop rod?" . "It might have fallen out of car". I told him that I am not accusing anyone just asking to check if it was misplaced and is lying in the service area. Again he asked " Have you seen anyone removing it ? Also the rod is fixed to car and can not be removed!" Come on, the service area is enclosed and customers are not allowed , so how can I see anything? If you search in jeepforum-com , where the hood prop rod is stored. You will get the pictures. I politely asked him , if it is possible to check if the rod is lying in the service area. Then he told me to call him next day. Next day he was on leave. Then next day I called him and then he went to the service area , putting me on hold, as expected he told me the rod is not there. Now you look at the pictures and tell Tony , how the rod can walk off by itself, or fall from the car.Date of experience: February 15, 2023

  Lei T.
4 months ago
I always have my oil change in this location. They are efficient and within an hour I have my car back. Alex was really helpful, very professional and respectful. He also make sure I got my discount as a Triple A member. It is also a plus that Costco and Walmart are just a walk away, I save my time wity my grocery chores.

  A
9 months ago
Made an appointment for service to replace my drive/serpentine belt. When I arrived at my appointment time everything went as smoothly as possible, very quick and flawless. Of course belts are pretty easy to do, but wanted to leave a review for people to know something as simple as this can easily be taken care of at AAA. No other services were pushed on me. And used a coupon from the AAA website which was even better. I'll probably go back for other simple services and will update my review if something goes wrong in the future.

  D O
7 months ago
Alex T. and his team always go above and beyond for all the clients. He is very knowledgeable of cars and any issues that they have. They are pretty quick, depending on what needs to be done. Overall, I do recommend this AAA location if you need help with your vehicle.

  William Y (Bill)
6 months ago
This was the first time that I visited AAA auto service. My experience was horrible. The guy at the desk Alex did not explain anything and I have to wait a long time when I brought my car in for service. I had to wait for Alex to finish his breakfast in the back before he starts. I brought my car in at 8:15 am and I did not get any call for estimate until I called them back at 11:00 am. They were just starting to get the car in for diagnosis. After about half an hour, I received a text for a lump sum of $2,100. I was shock to see the price for a tune up!! I decided to review the estimate and went there to pick up the car. When I got there, I had to wait a long time again for Alex. I told him that I am declining the service for now and he mentioned that he will charge me a diagnostic fee of $150 after a discount from my AAA membership of $20. I was surprised of the high diagnostic charge as well as he did not tell me about the fee involved. He said that I signed the document when he asked me to sign for allowing them to do the diagnostic but did not mentioned or disclosed the price. Overall, I think this place charges too much and the service was subpar. I would not recommend to bring your car to this AAA in Edison, NJ.

  Heather DeMeo
8 months ago
No integrity, no work ethic,no customer serviceI am saddened to write this because I have had good service in the past, so when ny father's car broke down I recommend them, thinking they would take care of it.First off- Jon has no interest in doing his job. My father had to call in the afternoon, after Jon said he would call. When my father mentioned that Jon said he was trying all day. He called my cellphone once and left no message. I'll own that I missed the call, but to tell someone they were trying all day and you call once and leave no message, that doesn't equate to he was trying all day. I'm attaching a picture of the call log as proof of lying.900 dollars later, the car still doesn't work and they recommended it has to be towed to the dealer. However, AAA doesn't provide towing service?While the car was at AAA, they don't call to update you what's going on with the car, they don't go into detail what's wrong with the car, except to demand that you authorize what might work.This is no way to do business. They used to be great, now they just break cars and run up the bill.It is a shame- I don't know what happened, they used to be good.

  ALLEYCVTz
7 months ago
AAA is my go-to for any service needed on my Hyundai Elantra. The auto repair people are always helpful and straightforward. While I m not a car genius myself and I m sure they know that, I don t ever feel like they are intentionally trying to screw me over - like other places tend to do. They will recommend certain services but they do not push those services on you any further if you decline, which I appreciate. Despite my AAA member discount, the bill is always brutally painful - I could probably get my car worked on by some backyard mechanic for half the price - But I ve been there, done that, and AAA is the ONLY place where I never needed to bring my car back AFTER a service. They always find the problem, fix the problem, and then I have no further problems from there on. Alex was my service advisor and I believe Devron worked on my car. 10/10 service all-around at this place.

  Decals By Design Sales
8 months ago
Another Amazing business in Edison!! Thank you again for the super fast service for an International Drivers License. I mistakenly walked in at 5:57pm thinking they were open till 7pm but they closed at 6pm. The two women who helped me were super fast and efficient and stayed 15 minutes late to get me out the door as I was leaving for vacation the next day!! All of this and I wasn't even a AAA member. Thank you again for your amazing service!!

  MARIBETH BABEU
6 months ago
Lori was very helpful. We went there to get passport pics and to renew our membership. She offered us all the services we qualified for but was gracious with our refusal. That makes me WANT to look at the financial products AAA offers. Hard sells aren't always good. There was another lady who sat by passport pic area who was helpful with information about AMC discount tix.

  hope miracles
4 months ago
Excellent customer service Thank You for my AAA courtesy vehicle inspection. Love the atmosphere

  Manjit Batra
5 months ago
Most irresponsible person Arron Gregg and this company after confirming on email to add new car proaction not add it unfortunately my AMG G63 get stolen and get to know this guy did not add coverage have email proof and all that send to banking and insurance commission very Ruud and arrogant when come to there mistake you will only have this experience when you need your insurance company in your side so if you bought or buying from them insurance pls let some else check your coverage and every time to add car need to recheck other wise you will learn like me it s not worth it to use this agency because one day you will pay price you won t able to check every time add or remove cars policy will change you thing it s same he will never inform you ;(

  Andrew Bencivenga
8 months ago
AAA is the best company to go to when Your vehicle needs repairs, ect. They have the best staff The best maintenance,and the best team. Please check them out, you get 10% off if you're a AAA member. I recommend this place.

  Anthony Frisina
a month ago
Keene was exceptional in her service. Very knowledgeable and helpful. Truly professional.

  Alex G
a year ago
Do not recommend anyone to come here for any service. They took my car for service at 12.30 with assurance to be done by 5 the latest. They called around 3.30 tried to up sell brakes and rotors. Next call came around 5.20 that car is not dome and will be only ready tomorrow. All they had to do is a simple oil change, front tire replacement and wheel alignment. It is at most 1.5 pf workWhen i came around 5.40 they just started working on my car. I had no choice to seat and wait. I canceled an oil change and left after 6.30Manager was rude and did not offer anything as compensation for my lost time and misrepresentation.Services: Tires, Wheel alignment

  Rosalind Grady
a year ago
They replaced my brakes front and rear pads and rotors. I heard noises when braking on day one. Some of the noises subsided, other didn t. I returned to the shop in January and explained the noise. Within an hour I was told, the mechanic couldn t find anything wrong. I did not feel safe so I took my care to another repair shop. I received a report that the front rotors were defective and they suggested I take my car back to AAA. I asked the repair shop to replace the rotors. I called AAA and asked them to compensate me for the replacement s. I was told I did not do enough to point out the problem to their trained mechanic. I don t trust AAA Care Service.Services: Brakes, Oil change

  Ibraheem Sharaf
9 months ago
My car was towed here after a torn driving belt. When they took a look under the hood, they told me that I d need a new thermostat in my engine because the engine overheated, a new serpentine belt, a new water pump, a coolant flush, and 4 new tires. I was quoted $2300 for this. The reasoning for replacing the thermostat was because the engine overheated which makes no sense seeing as the thermostat was working and the check engine light came on when the water pump wasn t working.. I went to AutoZone, bought the parts and tools necessary for $250 and did the entire repair (minus the thermostat) in 2.5 hours and all the lights went away and the car runs good as new.

  James Croft
a year ago
Amazing service and very professional group of people. Once you walk in the doors front staff will greet you with a warm welcome. Very kind and very approachable staff. I love coming here not only is the place is spectacular the group of professionals are very detailed as for what you need for you vehicle. Dodge Durango 2017 GT needed much work and drove like new still need some more work done but they was able to inform me of everything I needed. MB C300L 2015 oil change and filter about $120.xx done less than an hour. At MB dealerships 6 hours wait and almost $275.xx You make the call. Matter a fact I will be seeing them very soon. Want to get some more work done on my 2017 DDGT.. Thanks again Triple AAA of Edison.James CroftServices: Auto water leak repair, General repairs & maintenance, Auto engine diagnostic, Oil change

  Ajit Dalal
8 months ago
Not recommended from my side. Update on the service. Went for a simple oil change and free tire rotation. They said my earlier mechanic cross threaded the lug nuts. So many of the wheel studs broke and they replaced it and did the tire rotation. Guess what, after few months when I tried to rotate the tire, many of them are again cross threaded and broke again. Not only that, they left couple of studs loose. So the lug nuts and studs just rotate and you cannot take out the wheel. Had to break the lug nuts and replaced 6 studs again. There was another customer who also came for some small job and coincidence, his earlier mechanic also had screwed up so these nice people resolved it, of course with extra expense. So you guys get the gist of it. If you get a feedback that your earlier mechanic has screwed up something, so you will have to do extra work, then you know you are being deceived, like I was. So a $50 oil change cost me total of $500 by now.

  Jennifer Castro
a year ago
I was towed into this location after having a misfire on the parkway and I ve never been so disrespected by horrible sales men in my life. They gave me three different quotes. First one was $7k, second one was $4K, third one was $2k. They also had the audacity to tell me I could apply for one of their credit cards so I could pay for the work and it would be interest free for 30 days . All I asked them to do was fix the misfire SO I COULD GO TO WORK and they kept putting unnecessary stuff on the quote like 4 brand new tires, oil change, new battery, breaks, rotors, etc. Even when I went line by line of the work I was told that needed to be done so the car would run added up to $1300. So I got a quote from another mechanic who ended up doing the job for $420. Never coming here again and I suggest that no one else ever come here in a pinch because they ll try to severely take advantage of you AND THEN TRAP YOU WITH A CREDIT CARD!!

  Abdul Ahad Shahzad
11 months ago
It is an extraordinary nice facility. The travel agents are really nice to work with and will guide you throughout the steps. One pro tip: Always get an IDP (International Driver Permit) if traveling abroad to be on safe side and these guys will provide you that within 5 mins of your appointment.

  Naomi McMullan
2 years ago
I ve been a AAA member for more than 10 years, I just started using their automotive shop within the past year. I ve taken two cars to this location, I had an issue with a battery few months back. They gave me a new battery sent me home and it died again. They replaced it once more and everything seems to be fine. Weird, but at least fixed. The other car I took for an synthetic oil change last week it took about 3 hours and it seemed pretty steep at $89, but maybe that s typical.