Land Rover Monmouth Service and Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mark Mezger
a week ago
I had the best experience! Danielle Schmidt is a tremendous asset to Land Rover! Her along with everyone I met that day made the experience one of the best ever!

  S L
4 months ago
I have used Land Rover Monmouth Service and Parts for annual servicing for several years. I decided to deliver my car for the first time and was impressed by the professionalism of all the staff and high-tech facilities. The 'uber' service back home was super handy after drop-off too. Alongside detailed information and videos from the technicians, Liam helped me decide which works to carry out. I also opted for an exterior car detail and was delighted they were able to remove several hard-to-remove stains; the car was super shiny on it's return home. Finally, everything was completed in a day and the car was back by the time I needed it. Overall a great experience so will continue to be a returning customer. Moreover, I plan to use this company for my car detailing going forward - highly recommend!

  Sutapa Barua (Sue)
6 months ago
Our service advisor Richard was very helpful and explained everything very thoroughly. We wanted to step out to grab lunch while we waited and one of the service guys offered to drop us off to a nearby restaurant to grab some lunch and he picked us up again, I m sorry I forgot his name. But that was very nice of him to give us that option. They took great care of the car and we were very happy with the service.

  Glen Heil
a month ago
Great staff and great service. Danielle Schmidt my service advisor, was warm, friendly and very knowledgeable. Highly recommend to any Land Rover owners.

  Sarah Brown
a week ago
Joe the service manager and Danielle my service advisor always take the best care of me highly recommend JLR of Monmouth the whole staff is friendly and welcoming like your family !!!!

  Lara Wengiel
2 months ago
So kind, courteous, and helpful. Answered all my questions during my routine oil check, and took care of any concerns I had. Car wash and hot chocolate were an added bonus!

  Linda Smith
a month ago
I brought my Range Rover Sport in for an oil change and regular service. They were efficient and friendly, and I received my car back cleaner than when I dropped it off.:)

  Michelle O
3 months ago
Amazing service, timely turnaround, extremely helpful and courteous.Richard M. is great to work with and I will always choose Land Rover Monmouth for its exceptional service. Thanks and Happy New Year!

  Kaitlin Green
2 months ago
Beyond happy with my experience ! Liam was super sweet and so helpful so were all the other techs that worked on my truck ! Well worth it !

  Joseph Covello
a month ago
My service manager Rich Moretti always follows up with me on service needed and makes sure the job gets done correctly and in a timely manner.

  David Greene
a month ago
Service department was great! Danielle made really great recommendations that addressed my car s needs.

  tino cantaffa
a week ago
Awesome crew and service all the time..they do aGreat job.

  Tom Astuto
a month ago
Expensive work but great experience and work done was perfectly too. They even called/paid for an Uber back and forth which was an extremely helpful to me.

  grace carr
8 months ago
We had our 2018 Sport serviced on Wednesday, July 26. Your service department addressed the issues I asked about and recommended future servicing. We bought the vehicle used and there are some after market parts that they listed out for us. We will address then in the future. We are very appreciative of the way the vehicle was returned to us, having been thoroughly cleaned. We also want to commend Rich in Service for his meticulous attention.

  WABCRADIO77
7 months ago
In for routine 6000 mile service. Was done in just over an hour. Very comfortable waiting area with free coffee and beverage. Service advisor Danielle kept me updated with status. As a plus, vehicle was deep cleaned inside and out. Five stars!Service: Oil changeService: Oil change

  Keith Ortner
4 months ago
My low battery light still comes on. The tech told me my new battery is preventing the alternator to charge the battery. It is the proper size and type battery so that makes no sense to me. It is a die hard battery.

  Joe Marchese
5 months ago
DANIELLE IS THE ABSOLUTE BEST! If I could hire her to come work for me, I would. She is so easy to talk and deal with and makes the whole experience a pleasure.Service: TiresService: Tires

  Mark Donati
5 months ago
Service is excellent. Danielle is a great service advisor and I always feel valued and appreciated.

  Charles Schnaars
3 days ago
Professional and friendly staff.Danielle at service desk very knowledgeable and personable. Nice doing business with appreciative peopleService: Oil changeService: Oil change

  Joseph L Boscia Jr.
4 months ago
Great service and experience. They got my warranty work, oil service, and alignment done quickly !

  Josiah Hill
2 months ago
I'm writing a second review to sort of amend the tone of my first review. Yes my car did come back missing things but I did decide to call about the missing car floor mat (maybe a week or two later) and almost before I hung up the phone a valet delivered my mat to my door. I thought that was great and typical of the service I have received since bringing my car there. The service here is top notch and definitely 5 star!Ok, so I wrote this review a while ago and as you continue reading you will see my opinion about the service here has dramatically changed. Following is a copy of an email I sent to the sales manager (who I purchased the vehicle from) He said he would forward it to service manager Joe R., it read as followsGood afternoon Charles, as per our conversation today I am writing this email to express my extreme displeasure with the aftermath of the past three or so visits to have my car serviced coupled, with the way I was treated by Danielle S.First of all I am troubled that whenever I bring my car in for an issue (check engine light) I'm back within a week or two with another check engine light issue. The last time I was told that the vehicle was low by two quarts of oil. I had just brought the car in for servicing (including oil change) just one month prior to this, I was told that there did not seem to be any oil leaks which made me question why was it low on oil. I was also told that the coolant level was low and that there was a leak and that that was repaired (this was two weeks ago)Well this morning on 1/16/24 on my way into work a warning light came on (low coolant) the car then shut off after stopping at a stop light. I restarted the car and drove for about a half a mile and it shut down again while making a left turn on an extremely busy street. It would not start again.I called Land Rover for roadside assistance to set up tow service. Additionally, I talked to Danielle who said, "let's get the car here and I will work on getting you a loaner." She also said to call her when the tow truck picked up the vehicle. I called her several times and left messages when the tow truck arrived but I got no return call. My wife and I decided that it didn't make sense to go home without any confirmed plan from Danielle about the loaner so we decided to take the Uber to the service shop instead.Upon arrival she asked (rudely) what was I doing there and we had a deal for me to go home because she didn't have a car for me. Her tone was unpleasantly loud, her eyes wide and arms flailing in the air as she spoke to me. She went on to ask me if this was the only vehicle I had for a family of four. She said that people around here don't do that. She continually pointed out that it wasn't a good idea to have a Land Rover as your only vehicle especially since my car was approaching 90 thousand miles. And what is my game plan if something should happen to my vehicle.Danielle called me an Uber to transport me and wife home. But the damage is done. The insult inflicted. The service area was bustling with other staff and patrons while Danielle thought it appropriate to speak in the manner she did and inadvertently question my finances and my social standing.I am disappointed with the overall service, that I have recurring issues with the car no matter how soon it was serviced. And, to top it all off, I am disappointed by a conversation that geared to make me feel undeserving of a service and vehicle I pay for. I would hate to think that this is the standard procedure or manner in which customers are treated at Monmouth and I would hate to think that adequate customer service, respect and courtesy is only reserved for a select few at this facility.SincerelyJosiah HillWell it is now a month later and I have yet to hear anything from the sales manager regarding this issue, nothing. So I guess I'm left to assume that this is how their customers are regarded (some customers)Very disappointed

  Melissa Justiniano
7 months ago
I work at a car dealership myself and there service was amazing. I got a text from them when it was ready, got a video of the car with what was recommended, and they cleaned my car when it was done. Very very professional. Alfreda is also the best :)

  herline harris
3 months ago
Everyone was very welcoming and made me feel comfortable, all staff was courteous and very professional. Highly recommend

  Michael Battaglio
8 months ago
I love the video of the mechanic explaining and showing everything and anything the truck needs. Very helpful for owner to understand when you can physically see it right there in your email. , also, Rich Moretti was very thorough and explaining what the truck needed and how it was going to be done. I enjoyed every moment of the servicing and fully appreciate the work that you people do there will always be backServices: Air & cabin filter replacement, Tires, Steering & suspension repair, Auto engine diagnostic, Brakes, Brake service & repair, Battery, Oil change

  rajesh kakarla
4 months ago
Richard Moretti is my advisor. He is very knowledgeble and explains in detail of the issue. 5* service.

  Peter Micioni
6 months ago
Another great service experience at Land Rover Monmouth. A stone cracked my windshield they were able to quickly order a new one and install.

  Andrew Owendoff
6 months ago
The whole service situation was a complete disaster in my opinion. It started when I brought the car in on Monday, August 28th, to have an issue with the steering column looked at. The tech was able to determine that the intermediate shaft in the column was binding. Kevin, the service advisor, recommend I bring it back next Wednesday, Sept 6th, and get a loaner car. He said he would order the part and the car should be done in a day or two.Sept 6th comes and I drop the car off to have the shaft replaced. I am now working with Rich, the other service advisor, and after taking my name and pulling up my info, the first thing he asks me is if the part was ordered. I was surprised to be asked this question and the only thing I could say was, How would I know. I think that would be a good question for Kevin being he is who I worked with last week. We both look at Kevin and he looks at us with a dumb look on his face. So that told Rich and I everything we needed to know. The part was never ordered.A week goes by and I have heard nothing about my car. So I call the service department to get an update. No one is able to get a hold of Rich so the nice person on the line said they would email him and he would get back to me shortly. This was at 10 am. By 3 pm I have not heard back from Rich so I call again. This time, they were able to track Rich down and he informed be that they ordered the wrong part and the correct part should be here by tomorrow, worse case Saturday. I was getting upset because of the lack of communication from Rich, and I mention this to him, but I let it slide because I have a loaner.Well, Sunday rolls by and I am about to drive to my family s house for dinner and the loaner car won t start. After three tries, it finally starts, but the idle is jumping between 2000 RPMs and almost dying. I was able to keep the car running by giving it some throttle to keep the RPMs up. After doing this for a few minutes, it started to idle lower than normal, but it stayed running. I put the car in drive and start to leave my neighborhood and the car felt like it is misfiring, but the check engine light isn t flashing so I figure it is cold and maybe it has some bad gas. It needed gas anyway to I limp the car to the gas station, fill it with 93 octane and start driving around on back roads to see if it gets better, it didn t. I end up having to limp the car back home and miss dinner with my family. I even tried letting it sit for 30 minutes off to see if it would help, but it didn t. I had to let it sit for 24 hours before it would run somewhat normal again.At this point it is Monday, sept 18th and I get an alert in the Jaguar app that my doors are unlocked. I say to myself, Great, the car is being worked on. The part must have finally come in. The alert showed on my phone at 10 am and by 1 pm, the car is back in the lot parked and I am guessing done. So I wait for a call from Rich with an update and guess what, no call. So Tuesday comes and I give him some time to call me with an update. By 1 pm, I still have not heard anything about my car so I call service and the nice person on the phone tries to track Rich down. They can t get him on the phone, so they send him an email to call me back. This time, he calls me back at 4 and says the car is done and he will make sure it has been washed and will be ready by 5 for pickup. He says that the bill will be about a 1000 dollars after what my Car Max warranty is covering. I say that is fine and I get a text on my phone to pay the bill.Because of this experience, I will no longer be taking my Jaguar to Land Rover of Monmouth for service. I will also let other people I know my experience and I will not recommend them to anyone.Service: Steering & suspension repair

  Dan Gentile
2 months ago
I don't know what to say.The service department as well as the parts and sales departments are outstanding. Wouldn't go anywhere else.

  Don Myers
8 months ago
Kevin is professional and attentive. The staff has been very helpful with both warranty items and accessory installation. Increasing their inventory of loaner vehicles would definitely improve the customer experience.

  Matthew Alberico
7 months ago
Did my annual service recently. This is my 4th year in a row for my 2017 Rang Rover Sport. I also would like to thank Rich Moretti. He was very professional and always does a great job on giving me the correct rundown for my vehicle. I ll continue to bring my car to them going forward!Service: Oil changeService: Oil change