DCH Kay Honda Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mark Clifton
3 months ago
I recently had a excellent experience at DCH Kay Honda service center. The pricing was fair for the oil change, replacement of my brakes and installation of brand new tires and all services were performed in a timely manner, Also, a complimentary battery test and wheel alignment added value to the overall service experience. I appreciate their honesty and I their professionalism and most importantly their thoroughness. My car is crucial for both work and taking care of my children. When is comes to servicing, I only trust Kenny and the team at Kay Honda Service center in Eatontown, NJ.

  Natalia Vacchiano
a month ago
I had an excellent experience at this service center. The staff was incredibly knowledgeable and friendly, providing me with prompt and efficient service. They made sure to go above and beyond to explain the repairs needed and were an overall trustworthy, customer-focused department. I highly recommend them for their expertise and exceptional customer service.

  michael catanzaro
a month ago
Don t like being treated like I am not there when I walk into the service area and a rep is there and clearly sees me standing there waiting and makes me wait before acknowledging g that I am there and the condescendingly tells me I have to go to the cashier to get my car like I should know that. I happy and respected customer is a returning customer. My lease is up in October 2024 and right now I m ready to hand you the keys and walk out the door and get a lease somewhere else!!!

  Eileen Vasta
2 months ago
Just bought a used car. Scott was amazing. He listened to what I wanted and made the whole process so easy. Also, Ray took care of the financial part of it. He explained everything to me. Took a lot of time and made me feel very comfortable. Definitely would keep using them in the future.

  Alex Appolonia
a month ago
I have been a loyal customer of DCH Kay Honda ... I consistently receive the best service and professionalism. Service Advisor, Mickey Hughes is wonderful- always knowledgable, thorough, honest and guides me through any questions or concerns I may have on my vehicle. I highly recommend this location and grateful to have been serviced by Mickey!!

  Antonello Panza
a month ago
I have been serving my vehicle at Kay Honda for years. Max has always taken great care of me and my vehicles. The Master tech Anthony is incredibly knowledgeable on everything Honda related. No other dealer I would trust. I would give 10 stars if I could.

  Robyn McAllister
a month ago
I would never bring my car anywhere else. From drop off to pick up, I ve never had any issues. The service advisors are always peasant and explain everything in detail to me. The appointment reminder calls I receive are helpful along with the carfax reminders. I ve never had a problem scheduling my appt or waiting too long for my oil changes or any other repairs I ve had done. They do a great job here.

  Allen Farnsworth
a month ago
The team at DCH Kay Honda is outstanding. My 2004 Honda Pilot has been driven 230,000 miles and it still runs strong. I always get the feeling that they care about me and my vehicle. Thanks Joe and the service team for the great service.

  Btrue2yourLife
a month ago
Informative and thorough service and customer care. I appreciated receiving text updates and a video of the mechanic showing me the repair needed. There were links to accept or decline each issue that needed attention or repaired.

  Patricia Chukurov
a month ago
I really appreciate the care and professionalism of everyone at DCH Kay Honda and will continue to have all my car's service done here. In addition to the great staff, they have a comfortable waiting area and the very best coffee machine!

  Kim Kallok
3 months ago
From dropping my car off to picking it up, getting my car serviced at DCH Kay Honda is always an excellent experience. Everyone greets you with a smile and makes sure that you re comfortable with what s being done to your vehicle. Their communication before, during, and after my appointment should be applauded.

  Madison Martin
a month ago
The service was amazing. All the workers were so helpful and patient and made my experience great. Macey especially helped us so much and was so knowledgeable. We will definitely be coming back and would recommend to everyone!

  Darlene Kramer
a month ago
Dch Kay Honda is an amazing place to get your service done. Garret in parts is always helpful when I need anything. The service advisors are always very friendly and go over everything with me. Would highly recommend.

  Brett Pulliam
2 weeks ago
I could go to another dealership for service, but why? DCH Kay has done nothing but provided quality service since purchasing my vehicle from them. I never feel like they are upselling me on anything and (as busy as they are) haven't never treated me with unacceptable service.

  Dave Dave
2 months ago
Drop off a used car in to get fixed. Said the repair was $600. Had it done 3 days later it had to bring it back. Same issue. Had to spend another $3,000. Would not recommend them to anyone stay awayShould have fixed it the first time instead of just guessing at it at my expense...stay away

  Susan Antonios
a month ago
I have had the pleasure and great experience working with DCH Kay Honda for many years. My experience spans from the great sales team, Scott Wendling, Mike Lyttle Finance Armondo Lopez, Ray Furslew and my favorite Service Dept. who I depend on for all my service needs on both my cars. Working with Tiffany Wetzel makes my life so easy, everything is done correctly. The Service Dept. Goes above and beyond to provide excellent service. Thank you all.

  Jack Torres
2 months ago
I came in for service for my check engine light and in the video, the technician Jack was elaborating the codes in detail. Turned out I needed a head gasket replacement and he did an excellent job! Great work quality, knowledgeable

  Lucille Raia
a month ago
This was the worst experience we ever had leasing a car and we have done many . We did whatever they told us to do and it lead to such confusion. The temporary license expired and they didn t have our plates and were told Honda will pay the ticket. That was one example of many. It would take a book to tell you about all and we re easy customersNever again!

  Kate Farrell
a month ago
Ken and Tiffany in service always take great care of my Honda Accord. I travel over 500 miles a week for work and never have to be concerned about my vehicle. You can buy service but you can t buy trust and you can depend on Ken!

  Gary Fleming
4 weeks ago
excellent service. five concerns and all addressed promptly in 2 visits. tiff great service advisor. i look forward to returning for checkup this summer. gary

  macey mcallister
a month ago
i had a wonderful experience at honda. all of the employees are kind and knowledgeable. i will continue to service here as long as possible! such a great dealership and staff

  Joseph J Imbriale
2 months ago
We've been using the Service Dept. at DCH Kay Honda since my first Honda Civic in 1999. Now multiple cars later, Honda's and Acura's we keep coming back.Our Service Advisor is Mickey and our Technician is Anthony. We always ask to be handled by both and they never disappoint. Anthony is a master technician who we trust to handle all our vehicles. Thank you both for all the great service.

  Marc Kramer
a month ago
Darlene from service provided a great overall customer service experience. I have recommended DCH Kay Honda to my family and friends. Darlene and staff are simply the best!

  Renata Cano
2 months ago
The best experience, is my 5th time buying a car with Honda @ Eatontown!

  Daniel Aksamidov
2 months ago
Location: DCH Honda of EatontownI made an appointment today for an oil change, on a 2023 honda odyssey. I showed up on time, I am sitting there for 2 hours, 2 hours for an oil change? I go up to the desk, I ask where s my car? the mechanic says oh its just sitting in the parking lot, we don't know what to do with it the lady said i need to make a new appointment, and at that point i was just furious and left. Nobody bothered to ask? tell me anything? for 2 hours? thats ridiculous, Jiffy Lube wouldve have been 30 min total for everything, I am very disappointed. I have been a long time customer of Honda.

  Paul Gass
2 months ago
Great Service as ever. You are are also so efficient, knowledgeable, honest and pleasant with it! I appreciate that and you! Thanks for having our backs as customers.

  Barbara Chayt
a month ago
Appointment was for a courtesy battery check. It was done very quickly and I'm reassured my battery is operating as needed. Rep was pleasant and helpful.

  Macey McAllister
a month ago
This dealership is very professional and efficient! my car was in and out for service and they even washed it for me! never a bad experience at this place i will recommend it to everyone!

  Joseph Budner
2 months ago
Great service, everyone was polite and knowledgeable. Service management was very helpful as well. Everyone was in control of every aspect of what needed to be done. Time was well spent servicing my vehicle.

  Ben M
2 months ago
My tech Anthony was great! Very easy to talk to and took good care of my vehicle. Would definitely recommend and Anthony is a great asset to the company.