DCH Kay Honda

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ashley Schmidt
2 weeks ago
I am so HAPPY I choose DCH Kay Honda to be where I purchased my new car. Jordan was AMAZING and helped make the purchasing process quick and easy. He explained the ins and outs of the vehicle and any questions I had. The finance guy Ray helped explain all paperwork we were signing and answered any financial questions I had during the process. 10 out of 10 would purchase a car again from them! Totally worth the hour drive! Thanks guys

  Jennifer Fernandez
2 months ago
Working with Hans to purchase my Honda Pilot was such a wonderful experience. I went to other Honda dealers that were not as helpful. Hans was very knowledgeable of the car and listened to all of my requests. I really wanted to have the Sonic Gray Pilot touring and he made sure that I left the dealer with it that night. If I could rate more than 5 stars, I certainly would. I will recommend Hans and the dealer to all of my friends and family!

  Mark Clifton
3 months ago
I made a service appointment because my brakes were making a noise. The technician performed a full inspection on my Ridgeline. Anthony the mechanic recommended that I replace the brakes and tires. I do all my servicing at at Kay Honda, they gave me a fair price and because I am a repeat customer a complimentary oil change and car wash. Trustworthy repair facility,

  Nick C.
5 months ago
Working with Hans was an exceptionally great experience. He was relaxed, not pushy, easygoing and down to earth. In my almost 30 years of buying and leasing cars/trucks, I've never had such a great experience. Simple, no pressure. What better experience could you ask for?! The sales manager and finance manager were absolutely great. I 100% recommend DCH of Eatontown. I went to 5 other dealerships and these guys were top notch. Thank you!!!

  Dana Hassid
6 months ago
I went to DCH Kay Honda to look for a Honda pilot. The service from start to finish was phenomenal. From Joe (the GM) to our sales person Dylan and finally our finance representative Nick who worked tirelessly for us to get what we wanted and needed for our family. They were patient, friendly, accommodating and kind. Nothing like the nightmare you would see at other dealerships. The entire process ran us about 3 hours and most of that time was spent talking about our family and friends. I would recommend DCH Kay Honda for anyone looking for not only a reliable car, but a reliable dealership for their next lease or finance.

  Alyssia Rodriguez
4 months ago
Another 10/10 experience at Kay Honda in Eatontown. I turned in my lease and decided to get a certified pre owned and worked directly with the used car manager, Carlos Acosta. He was outstanding and understood my needs. He was honest and straight forward about how the process goes and gave me a thorough explanation of all the bells and whistles my new (used) car came with. I will gladly be sending my friends and family to go see him! And you should too!!!

  Michael Rubin
2 months ago
I recently had the pleasure of purchasing a Honda at DCH Kay Honda, and the experience was nothing short of outstanding. From start to finish, the process was professional, accommodating, and remarkably easy.Scott, my salesperson, played a pivotal role in ensuring that I not only found the perfect vehicle but also secured the best lease to meet my specific needs. His dedication and willingness to go above and beyond truly stood out. He provided a level of service that went beyond the transaction, making the entire process a breeze.One notable aspect of their service was the proactive step they took in contacting my insurance, further streamlining the process for me. This attention to detail and commitment to customer satisfaction are commendable.Overall, I highly recommend DCH Kay Honda to anyone in search of a new vehicle. Their team's professionalism, combined with the seamless and painless experience, makes them stand out among the rest. Big thanks to DCH Kay Honda for setting a high standard in customer service!

  Michael DeLucia
4 months ago
I went to DCH Kay Honda to look for a 2024 Honda pilot. The service from start to finish was phenomenal which was led by GM Mike Lyttle. He answered all my questions and got me the car I was looking for. He set me up with salesmen Scott Wendling and in about an hour I was driving the car out of the lot. That is unheard of in the car business. I would 100% recommend DCH Kay Honda for anyone looking for not only a reliable car, but a reliable dealership for their next lease or finance. Go see Mike Lyttle the best around.

  V Mancuso
a month ago
Nader was an exceptional sale s man. He stayed with me and helped me through the entire process. With compassion he understood how difficult buying a new car was. Nader answered all of my questions and concerns. I am proud to say that I am now in a beautiful 2024 Honda CR-V. I would recommend Nader and DCH Kay Honda to anyone.

  Antonio Scala
4 months ago
I recently had the pleasure of purchasing a 2023 Honda Accord from DCH Kay Honda, and I must say, the experience was exceptional. The standout aspect of my visit was the remarkable service provided by the sales manager, Jordan. From the moment I stepped into the dealership, Jordan was incredibly helpful, knowledgeable, and attentive to my needs.His expertise in Honda vehicles was evident, and he guided me through the features of the 2023 Accord with great detail and patience. He answered all my questions thoroughly, ensuring that I was making an informed decision. What impressed me most was his no-pressure approach; he genuinely wanted to make sure I found the right car for my needs and budget.The entire process, from test driving to finalizing the paperwork, was seamless and stress-free, thanks to Jordan's professionalism and dedication. The car itself has been a dream to drive, meeting all my expectations and more.I highly recommend DCH Kay Honda to anyone in the market for a new vehicle. The combination of a high-quality car selection, a welcoming atmosphere, and outstanding customer service, especially from Jordan, makes this dealership a top choice. Thank you, DCH Kay Honda and Jordan, for such a wonderful car buying experience!

  K. Butfiloski
3 months ago
My husband and I had gone to a lot of other dealerships before DCH Honda but the process as DCH was so much easier. It didn't feel pushy or stressful and the decision to lease our new Passport was made so much simpler by our awesome salesman, Scott. He was super nice, straight forward and worked to get us the payment we wanted. I've bought a few cars in my life and this was the least stressful and simpliest process. We will definitely be back!!!

  Jacob L
2 months ago
DCH Kay Honda has always provided my family, friends and I with quality service, friendly staff, and the best prices possible in the Auto Service industry. Even from before I was driving my family has been using Kay Honda for Service and Sales and have always said to me If you re getting a Honda Head to DCH Kay . My Fathers first Civic was from Kay Honda in 2004, and to my knowledge it is still going in a new owners hands. I would recommend this dealer to anyone who needs help with maintenance and buying a vehicle!

  Sandra Mozo
2 months ago
The girl who helped me, Kayla, was very amazing and welcoming. She was very patient with my brother and I for his first new car!! Definitely recommend for anyone who is new to car buying. She made us both feel safe and very well guided. Thank you so much HONDA!!!!

  Patricia Leister
9 months ago
The team of Mike and Scott provided both an EXCEPTIONAL deal and service! Our new HR-V was delivered to our driveway while our trade-in vehicle was driven away. SO easy! All paperwork handled effortlessly & electronically.HIGHLY RECOMMEND!

  Megan Hunziker
4 months ago
I was shopping for cars for months and had horrible experiences at several dealerships from not finding the right cars to not getting the best customer service. Luckily I decided to stop at DCH Kay Honda and met with Carlos Acosta who took the time to show me every car available and was attentive to my concerns. He walked me through financing options and made me feel very comfortable with my purchase. I cannot recommend Carlos enough. Truly a godsend!!

  Tracy Clifton
3 months ago
Ken and the service team at DCH Kay Honda in Eatontown were exceptional with the recent servicing of my Honda Passport. I brought the car in for a routine oil change and also had concerns about the way the car was driving. Ken was very customer-focused in listening about the issues I was having and answered all questions expertly in a courteous manner. The service team identified the minor issues of my brakes and alignment with their technology and had it corrected. I will continue to use this service team for any of my car issues!

  Emily Gioacchini
3 months ago
I recently had an outstanding car-buying experience at Honda, primarily due to the exceptional service provided by my salesperson, Johnny. From his warm welcome to his extensive knowledge of Honda vehicles, Johnny made the process enjoyable and stress-free. He was transparent and honest and worked to secure a fair deal. I highly recommend Johnny and the Honda dealership to anyone seeking a positive and memorable car-buying experience.

  tiffany saada
4 months ago
My experience here was nothing short of 5 stars. Carlos was amazing in getting me into my dream car at a great price with no hassle! I would definitely recommend anyone who needs a car & wants excellent service to come here and ask for Carlos! You won t be disappointed, I promise.

  Jessica Bowers
4 months ago
It s always a pleasure visiting DCH Honda at Eatontown for my routine oil and tire changes among other things. Mickey provided me great service as usual and has always been an exceptional service rep. He makes the process extremely easy and I will recommend your dealership to anyone I know.

  Zin Zin Min
3 weeks ago
Just got a call from Kay Honda! Blaming me for letting the vehicle go for $9 more monthly payment than we expected. The moment I pointed out what's the problem with their deal, she became rude! In stead of explaining in a nice way, she just covered their butt and very rude. Very nice people and a lot of seniors live around this area, please don't take advantage of it. Bad way to treat the customers. Bye bye!

  Darshan Sonecha
2 months ago
We bought a used Honda Accord from them. I believe we have got a pretty decent car. The reason for the 4 is that I did not enjoy the price bargaining process, it was not clean. For that, I am taking off a quarter point to start to start with. As for the else they took a deposit on a car we were supposed to have test driven, this having confirmed via email the night prior and as well few hours earlier in the morning, we had to drive from the distance where we live to get to where the DCH Kay Honda dealership is located in Eatontown, NJ. I took a quarter point for this. And as the car was not ready to be picked up when all we had scheduled the time for had to wait, they all explained the shortage of staff, but even post having taken the car out on the road, as in post taking the delivery of the car, I saw indicators for battery being low and tire pressure being low. Again, for these latter experiences during pickup and immediately post-driving experience, I took off another quarter point. Again the overall rating includes efficiency by those who participated in preparing paperwork and DCH Kay Honda's facilities. Hands hands-free system had to be cleared by myself as the old customer data was still on the system, and instead of two keys was provided with one and told to return for the second one. Again, I would give them 4.25 stars if it was possible, this being generous, but only 4 stars are possible to give. Again I do believe I have gotten a decent used car from them. (*) This additional in response to Mr. Lyttle's comment to speak to myself so that they all can further improve the service, here are a few suggestions 1) When the car that someone has reserved a time slot to test drive gets sold, send a message, email or voice mail informing of the same and as well showing them alternate inventory. 2) Again, it is not the final price that was negotiated that is the issue, but during the process, we had two times experienced not-so-suitable characteristics by a salesperson gentleman. One time he misrepresented the fact that the car that we had come to see had an accident reported when there was none, your used car manager had corrected him on further steps in negotiation. This was for price comparison purposes. And second time he agreed to a certain condition, and the post that backed out for reasons, he created a scene as if we were being unreasonable. Could do better on these fronts. 3) If the car is not ready for delivery then provide a dealer vehicle for a day or two while it gets ready, it is not a good idea for the customer to see a few warning signs car leaving the door. Again, hope these suggestions help. Again I do believe I have got a good car. And kind of happy the doc fees were waived for some of our troubles, which by the way are 2x average doc fees charged in New Jersey by car Dealers. All and all considering everything I would give a 4.25 star rating to DCH Kay Honda Dealership. After all, I am going to be sticking to 4 stars, because we had an incorrect title issue that had arisen, they had admitted that it was an honest mistake on their part due to registration transfer on the vehicle that all was owned by name otherwise, all while they did fix, the transparency during this process and information conveyed lacked in clarity.

  Gail Daly
3 months ago
I visited this week to have my oil changed and had a wonderful experience as always. Justin explained the process and conferred with me before any work was completed. Everyone was professional, attentive, and made my satisfaction their priority. I will recommend this dealership to anyone looking for quality service.

  William Engelhardt
4 months ago
I would never purchase from another Dealer. DCH Kay Honda Is the best Dealer I have ever done business with. Mike Lyttle and his team are professionals! They listen and care. 5 stars The Service Manager is wonderful as well. I have been servicing my vehicles here for years. Honest and knowledgeable!

  Daniel Vega
3 months ago
One of the best dealerships out there. Purchased a car from these fine folks, and they made it as easy as possible. The entire staff was knowledgeable and very friendly. Will definitely be returning when it's time for a few car.

  Dan Picciallo
2 months ago
Hi. I purchased a 2010 toyota highlander from DCH Honda in Eatontown town. I looked at about 5 dealers all over the state. I Chose DCH Honda. A because I dealt with a Salesman who is not just a car salesman. He's one of the best humans I've ever met! His name Is Miguel Fuentes. Then there's the management team Led by a man who's the head manager. Who is an not like any manager I've ever met. The whole management team are helpful concerned about your needs. Couldn't have had a better experience. And it didn't end when I left with a beautiful 14 year old car. Which they treated me the same as if it was the top of the line Honda. So in closing it's just my opinion I am a 58 year old man. Been through many car sale new and used. If you don't go to DCH your making a mistake. If you do tell Miguel and Mike and the whole crew Dan sent you! P.s Miguel served our country which I couldn't have more respect for this young man. So he's not just a car salesman!

  Connor Peterson
4 months ago
My wife and I purchased a pilot last year and we have the absolute best experience. Eric Morgenstern made the entire process seamless and easy, he worked with us with our budget to find the right car for us and helped us navigate the inventory issues that were occurring across the industry at the time. He even helped us transfer our license plate to Connecticut and handled all of the paperwork. If you are looking for a car, go to DCH Kay Honda and ask for Eric Morgenstern, he is the best.

  trish Villafranca
3 days ago
The whole experience from start to finish was painless- which is as good as it gets at any dealership. I drove an hour to get a car from them and it was worth it. Thank you, DCH Kay Honda!!

  Jenifer Gil Herrera
3 weeks ago
I usually don t post reviews but this time I definitely had to because I feel like my sales guy Haniel was phenomenal. Despite the fact that they were very busy Haniel was very patient and made sure all my needs were met and all my questions were answered. He was very knowledgeable in all aspects of the job and I m so happy that Haniel was able to get me into that Honda HRV. Make sure to ask for him when you go!

  Gail Daly
4 months ago
I recently visited DCH Kay Honda to service my vehicle. While there, I fell in love with a brand new Passport. The entire team from Mike Lyttle, to my salesman Miguel, my finance person Ray, and the service department made the process entirely seamless and stress free. This is the 4th vehicle I've purchased from this dealership, and would strongly recommend to anyone in need of a new car. Thanks to them, I have a vehicle I love and feel incredibly safe and comfortable in!

  Kate Farrell
2 months ago
If you want HONEST service with confidence in the repair or maintenance of your vehicle Eatontown Kay Honda is the place for you! The exceptional service is headed by Ken and his team member Tiffany is a pleasure to work with as well. I am on my 5th or 6th Honda from this dealer over the decades and they are always willing to get you in the right car for the right price. I have never been disappointed and you won t be either and fall in love with the white civic sport R-model on the floor now with the RED seats and black spoiler!