AAA Eatontown Car Care Insurance Travel Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Eve Riley
3 weeks ago
Miguel made my experience both positive and memorable. He was extremely efficient at his work and friendly in our encounter. As there was no one waiting behind me, he also took the time to chat briefly. Thank you for putting the hustle in to go above and beyond, Miguel!

  Robert Pyne
4 months ago
If your car breaks down in their parking lot have it towed to your mechanic... had my car towed here a couple weeks ago and was told I need a new throttle cable. Paid $660. Picked car up and it drove terribly. Next day it wouldn't start. Had it towed back in and it took 4 days for the "tech" who runs the diagnostic machine to check it out. Was then told the repair was over their heads. If they had diagnosed another more expensive repair I would not have had any of the work done on an older car. They may be fine for oil changes and tire rotation and things like that, but anything else do not have it done here. Very nice guys just not a great place for repairs

  Brandon Campanella
4 months ago
I had a terrible experience trying to book an Amtrak vacation package for my daughter and I. The travel agent supposedly booked the hotel I requested in SF, however, when I called to confirm my reservations (the day before), they had no record of this so-called reservation. When I called my agent, she apologized for the inconvenience but could not get me booked back in the place I was supposed to stay and put me up in a Marriot (not nearly as nice hotel) but gave me no discount or refund. She also booked attractions at the wrong times than were provided on the vouchers and I lost out on the excursion I had booked and paid for. I will never trust anyone at the travel center for AAA again. I lost out on a good deal of money and only added stress to my trip. Do not book a trip across the street with them ever again

  Lauren Brennan
7 months ago
I went in for an oil change and to have a slow leaking tire replaced. The oil change was fine, but I only replaced 2 of my tires since the other 2 weren t in bad condition. They put the 2 new ones on the back where the slow leaking one used to be instead of asking me if I d rather they rotate them to the front (which I would have preferred since my car is front wheel drive only). They also told me that my suspension needed work along with a few other items that would total over $2k in repairs. My cousin, who lives about an hour away, is a mechanic so I declined the additional services and brought my car out to his shop to get it checked out. He told me there was absolutely nothing wrong with the suspension on the car and did a general tune up on the vehicle. The cost of the services that my car actually needed was under $425. They are very nice at the AAA store, but after this I won t be trusting them with any major work on my car.

  A
3 months ago
My family member came here, spent close to 3k in repairs and was not warned about a very large rusted spot on her vehicle until after she did the work, complete joke. Very disappointed with the management here also did not do half the work they charged her for

  Bryan O'Donnell
7 months ago
Stay far away as possible. These guys most likely work on commission so they will charge you for stuff you don't need. I'm a car guy and they told me I need new brake calipers when I didn't at all. They were trying to charge 1200 for a 400 dollar job at a more reliable shop. Triple a said I need 2 new sets of calipers and when I took it to my trustful shop they said I didn't need new calipers at all. Complete scam and my whole family has been a member with triple a for years. We have now terminated out membership. By trying to scam me you just lost 6 members.

  Lori J Pullen
10 months ago
We went in to book a long awaited trip. Unfortunately, we walked out without booking. The person helping us did not seem to be able to master the computer to get the correct prices. We were first quoted over $7,000 for a 3-star hotel for 3 days. When everything we asked for was just as pricey, she showed us the computer screen and noticed she had entered incorrect information. She even quoted airfare prices (one-way to hawaii with stopovers) for over $10,000. We came home and I researched myself and booked a 12-day trip to Hawaii for under $8,000 for my husband and I.

  Mike Quinn
a year ago
Prices are a little bit on the higher side compared to some other shops but it's worth it because they do quality work. I've had both of my cars serviced here over the last few years and every time I brought one of my cars in with a problem they've fixed it. I've only had one instance where they did something incorrectly but they fixed it for me at no charge. Would recommend this place to anyone

  Tma Lynn
a year ago
I brought my vehicle in for service because I noticed a coolant leak. I drove my vehicle there and dropped it off. They inspected my vehicle and stated it was the radiator that was leaking and gave me an estimate of $1100 to replace the radiator and repair the leak. I paid and picked up my vehicle. I drove it a total of 3 times after getting it fixed and then coolant began to pour out from the bottom front end of my vehicle and over heat. I brought the vehicle back in to them and the manager stated that it would now cost me an additional $3,000 for them to fix the leak. The owner stated that the leak is coming from the water pump and it should be expected because once you repair a leak everything else will start to leak. AAA not only failed to fix my original problem but caused an even bigger leak with my vehicle and wants to charge me an additional $3,000 for them to fix it. My vehicle also can no longer be driven since they worked on it because of the huge coolant leak and over heating that has occurred since they serviced it. My car is still sitting at the AAA service center in Eatontown NJ because I can't drive it and now have to get it towed to Meineke to fix the leak properly. I am now out of the $1,100 that I paid them to fix the leak and have to pay ALOT more for another car center to fix whatever they messed up.Service: General repairs & maintenance

  Mary Ann Santopietro
4 years ago
Went in for a Trip Tik. Saw the sign outside Oil change $19.95 Scheduled an appointment with Abdul for Monday. Fast, efficient, friendly service. I had no idea that AAA oil change came with a tire rotation. Spoke with 2 young gentlemen in the repair area also. They made my experience totally satisfying. Thank you. My car runs so much better. Awesome job! I will be back.

  Lizzie H
a year ago
You make an appointment, you wait, the place is clean, the mechanic bays viewable. Great service and quotes before approval of any work.I don't go anywhere else now as they fit into my work schedule, and open Saturdays!!

  Jackie Shaab (AbiteOUTwithJACK)
8 months ago
If you're looking for a trustworthy and reliable shop for your vehicle, look no further!Also, follow me on Instagram @AbiteOUTwithJACKfor for great food finds!

  Peter Blair
4 years ago
The Car Care service has consistently attempted to overcharge me. They told me I needed 1,300 worth of work on my car when two other mechanics gave me a maximum estimate of 600. The astronomical estimate is also WITH the 10% discount I get for being a AAA member. Sadly, this is not the first time they have tried this one me.While I am extremely happy with my AAA membership for road side assistance, I highly discourage anyone from using this specific locations mechanic services.

  Fred Kurzweil
5 years ago
I recommend these guys if you're a AAA member. Their prices for their oil changes are very low. They have a professional staff. When you make an appointment, you are usually in and out of there in good time. Their mechanics seem very well schooled and what they're doing. And of course they offer more services than just Car Care. They have a lot of tour books, Maps, and other things that help planning a trip very easy. They also have a very professional staff in there.

  Bob Saget
5 years ago
QUICK AND HASSLE-FREE EXPERIENCEMy car was making a high pitched squeal, which became worse when the A/C was on. I suspected the serpentine belt was worn. I made an appointment online with AAA and someone called me to confirm within 10 minutes. When I arrived the next day I was quickly greeted and was able to hand over my keys right away. After a quick inspection, they identified that it was in fact my serpentine belt, and it needed replacement. It was replaced in only 20 minutes! I was back on the road before I even had the chance to get settled in their waiting room. I paid exactly what I was quoted when I first made the appointment, and they did not try to persuade me to get services I don t need (like so many other mechanics try to do). This has been the best maintenance/repair experience I ve had by far. Thank you AAA, I will be coming back to you for all of my car needs, and will be recommending you to others as well.

  Timpani Home Inspection Group
a year ago
Staff here was great when I had to obtain an international drivers permit for an upcoming trip. Loved them so much, we became members!

  Sean
8 years ago
We've taken our car there several times and been completely satisfied each time. They took the time to take my wife and I out to the garage, lift the car and literally show us all the things that were in need or repair or replacement. I appreciated this because I knew I wasn't being gouged, I had seen the cracked and leaking parts with my own eyes. The warranty on the work is nice to have as well. We'll be back.

  Bruno Lucarelli
3 years ago
7/31/20An UPDATE from the 2019 incident below; Today I went to take advantage of the free oil change AAA offered us as a result of causing serious damage to my car by NOT screwing on my tire lug nuts last time. Now AAA advisor Chris informs me they have NO idea what I'm talking about, and refused my business. GO ANYWHERE ELSE for your automotive work, AAA is so poorly run I would fear for your safety (like my tire falling off as a result of their negligence).----- -------------,------------------------,,,---------8/19/19My wife went in for a simple oil change last week, and they did not properly mount her tire. When she pulled away the tire began to fall off the car. The AAA shop manager apologized and claimed this did not cause any damage, but another shop showed that the lug nuts and bearings were in fact badly damaged by this incident, and the car was not safe.The worst part is they allowed my wife to eventually drive away in an unsafe vehicle, after claiming to fix it. The wheel could have snapped off at any time. This damage done by less than competent mechanics put my family in danger, and is costing me hundreds of dollars to repair elsewhere. Shame on you AAA. I'll be filing a claim with the NJ Consumer Affairs Bureau, you should not have a license to repair vehicles in this state.

  Brad K (Bradgard)
2 years ago
This place is great. Needed a tow here and had to have work done on my car. Their team was very helpful and thorough on their work even before I got an estimate. They really did a great job I'm impressed.

  Francine Rudd
8 years ago
I was very pleased with today's experience at AAA Care Care. My A/C was not putting out cold air and I wanted to be ready for summer, which I hope comes soon. I called and set an appointment. I was in and out in about an hour and fifteen minutes with cold air, which will soon come in handy.Heather was the service writer who made the appointment. She was very pleasant to deal with. AAA emailed me a coupon this morning for A/C work. So I guess my stars were all aligned. When my vehicle was finished, Heather told me that it was going to be less than originally quoted. Now that's a pleasant surprise!By the way, they have a clean, comfortable waiting room with work stations and WiFi if you have come catching up to do while you wait. The drink machine is a bit difficult to operate, but Heather can multitask and assist.If you have problems with your vehicle, I recommend you try AAA in Eatontown. I hope it won't be necessary, but I wouldn't hesitate to do business with them again.

  Pedro Puckerstein
4 years ago
I wish I could give this place zero stars. I have been using them for years, for what I call light service, meaning mostly oil changes, since for my 2005 Town and Country, with AAA discount its about $28.00. I have had them do very minor repairs when I absolutely knew the problem, like a faulty oil pressure switch. But here is why I am very upset. at around 80K, I had my oil changed and they said I needed new struts and shocks because they were leaking. For major repairs, such as brake service, and something like this, I go to ASC automotive in the Highlands because they are super honest. I then took my car to Andy at ASC and he checked and said there is nothing wrong with struts or shocks. Today, at 84K miles I went to AAA for an oil change, fully expecting them to say I needed new struts and shocks. But no, they said I need a brake fluid flush (which may or may not be true). How is it possible my struts and shocks improved by driving the car 4K miles? Sarcasm? Absolutely. This place is not honest.

  John Marangiello
3 years ago
They installed 4 new tires I had bought off TireRack and honored their discount price without hidden costs. They also properly balanced the tires by removing the old weights and placing new weights on. The new tires were tested at highway speeds and worked well!Service: TiresService: Tires

  ted beyda
5 years ago
I have never taken a cruise a vacation, but have been thinking about it for so many years. I walked into the AAA office and immediately was introduced to a cruise professional, Heidi. She spent a tremendous amount of time with me, going over multiple scenarios and trips, down to the finest detail. She added her insight to every decision I needed to make. She was fantastic.By the end of my visit I booked an absolutely perfect cruise at an incredible price. Im so excited to take this trip. I'll definitely use the AAA travel service again.

  Craig Brennan
7 years ago
Needing to get an oil change for my car, I went to AAA like I always did. Numerous times no complaint until a few months ago. Had my oil changed and upon leaving and driving to the mall across the highway, my car stalls out and white smoke is erupting from my tailpipe and hood. I immediately pull over and call AAA immediately. Granted the service manager met me over and drove my car back to the shop (hence 2 stars). Apparently, they forgot to properly secure an oil regulator device causing my engine to over fill with oil. Good thing I didn't drive far. I'm due for an oil change again and kinda hesitant about going back to AAA in Eatontown again .

  Evelyn Alpert
7 years ago
A few weeks before Christmas 2015 I went to the AAA Eatontown NJ car care center for an oil change. $1300 later (tires, battery, rear struts .) I left thinking OK, at least my car will run well for the winter. I get on the highway that Monday, and my car starts shaking and shimmying if I go above 60, whereas before I would be driving on the GSP at 90 MPH and not even be aware I was going that fast. OK I take it back they say it has to be my bent rims, so they rotate the back tires to the front, front to the rear. That Monday, same thing. I go back again, and this time they tell me they will re-align my tires. Now the good news is that the re-alignment worked, the bad news being that they either didn t do it the first time or they did it wrong. But at least my car was driving the way it used to, pre $1300 expenditure.So then I go back in early April for another oil change, fool that I am. After they check my car they come and tell me I need a new battery, that the one I have is marginal . Needless to say I am a little shocked, since supposedly they changed my battery in December. As it turns out, along with never doing my tire alignment, they never changed my battery either. Makes you wonder about the rear struts, and the oil changes! But anyway, they now put the new battery in. I had posted this review on their website, and so around April 20 I got a call from a gentleman telling me that he was so sorry for my experience, that this was not their normal way of working, and to compensate me for my trouble (3 visits at Christmas time just to get my tires re-aligned, plus the battery aggravation) they were going to refund me the cost of both those items, and wouldn t I please reconsider using their services again. I said I appreciated his efforts and would try again.Now here it is 8 weeks since that call, and they have never refunded me anything. And when I made an update to my review on the website, calling out their dishonesty and underhandedness, and generally sleazy behaviors, they took down my review. So here is my warning to all you potential clients just because it says AAA it doesn t mean that it is, and in fact this facility is undermining the AAA brand every day that it stays open for business. Their prices are nothing special, their service is clearly shoddy, and their management dishonest. So why go there? Jiffy lube looks better by the minute!

  Vincent Pesce
2 years ago
Circle BMW wanted $1100 to replace the boot around the CV joint which is not the proper fix. AAA replaced the axle appropriately with a 3 year alignment for $980. Others places wanted $1695 without alignment.

  Kevin
5 years ago
I can t recommend anyone taking your car here for service. On my way to work car was acting very strange so I dropped it off to have it looked at , as I work close by allowed me to walk to work while it s being looked at. I am not AAA member and from the experience I had most likely will never become one. They charge me about $123.00 including taxes for a diagnostic fee which I personally felt was high but I m here ok can t expect someone to work for nothing right. A few hours later I get a phone call telling me my strange noises and clunking that I was hearing were some bad parts at the rear of my vehicle it was going to cost me about $900.00 roughly to do the job I declined the service paid there diagnostic fee and took my car back. I live about an hour from my job so I nursed the car home ordered up all the parts I was told were bad and when they came in got to work fixing my car replaced all of the parts I was told were faulty and a few others for good measure. After all said and done NOT A SINGLE PART I took off my car was even close to faulty worst part is it wasn t even close to being the problem my car is having. So glad I didn t have them do the job the amount of money I would be out of and it not fix my car is crazy! In the end I paid $123.00 for my car to be 100% misdiagnosed and if I wasn t capable of doing some car repairs myself roughly out another $900.00 to still have a broken car. I will give them some credit there customer service or counter reps are very friendly and respectful to work with, as for there so called car techs I strongly urge people to go elsewhere as I would rather be told we don t know what s wrong with your car then to be told a slew of parts are bad only to change then out and they all be in good usable condition and not be the cause of my troubles.

  Jeremy Daniele (J-Remmy)
6 years ago
Had my car towed here. Keep in mind I had a terrible weekend because of the two service leaving me put in dangerous level cold but that's another story. This repair shop did the work which was fine. I find out a few days later they stole my tool set from my trunk :-( I can't prove it so idk what to do but I absolutely put it there like I always do and the only other place it was that had my key was them. I'm so disgusted with AAA right now. Such a great company and the last complete interaction was a nightmare of treatment. I lost a lot of faith. Will still use for now but never this shop ever again.

  nic bocci
4 years ago
Oil change took forever and as a AAA member it isn't worth the price to go through hassles and complete waste of time. a family member came here for repairs and they are AAA members also. he didn't get his car back when promised and repairs were done incorrectly. if you care abt your money, your time, your car DO NOT COME HERE.

  Barbara B
a year ago
One day after the service department repaired a flat tire, I had a blowout. Manager did not take responsibility. District manager never called back, as promised. Won t be going back there again.Service: General repairs & maintenanceService: General repairs & maintenance