Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Walito Sofrito
5 months ago
It s very rare nowadays where you go into an auto parts store and the people who work there know exactly what you re looking for and help you understand the product your purchasing. Krystal was so helpful and informative , the store was organized and clean, overall a great experience. I ll definitely be coming back here again and highly recommend it to anybody in the are or close by

  Steve Salgado-Cowan
5 months ago
I've been to this location on a few occasions for both our cars and motorcycle. On each visit the store was found orderly, stocked, and the staff helpful. On a recent visit a few days ago I was seeking to buy and replace a car battery. Crystal H was so incredible helpful with choosing the battery to ensure I didn't get the wrong one, assisting me with getting the battery home (without a car), and ensuring that I received the credit for later returning the old battery. Pleasant, knowledgeable, efficient, and helpful. Thank you Crystal H and Dunellen's Advance Auto Parts.

  Wicked_Son
6 months ago
Been here 3 times for as long as they've been openedand all 3 times the customer service was terribleAAP in Piscataway greets you every time you walk in and the customer service is outstanding#1 The White guy with the glasses who works day shift refused to help me stating that he was alone and told me to come back later in the afternoon when there were more people. Afterwards I browsed for the 10 minutes while he was doing absolutely nothing.#2 I came back a few days later and the young Hispanic girl gave me attitude for no reason then reluctantly helped me while rolling her eyes#3 The female behind the counter helped a man who walked away to look for an item then helped the woman in front of me without hesitation. My turn came she said i had to wait because she's still attending another person. stood there watching her do nothing for over 5 minutes.I will not be going back to this storethis was the 3rd and final strikeThese are the ones who will be replaced by robots firstGood riddance

  Jacqueline
3 months ago
I ordered online and picked it up in store. Fast, convenient and easy.

  Hugo Rada
2 months ago
Friendly service, knowledgeable staff, easy parking

  David Olmstead
5 years ago
I have been a customer of this store for several years. They have a nice parts selection, helpful staff, and they even started selling AMSOIL recently

  Keith Jarvis
3 months ago
They have what you want with a helpful staff and friendly

  Alex Gelles
a year ago
Bought a part from this store, their website said the part was an exact fit for my vehicle after I put in all the correct vehicle specs. The part did not fit my vehicle. They refused to accept a return and would not give me my money back. The employee was extremely rude and confrontational about it too. Would never recommend anyone ever go here.

  Michael Arm
a year ago
My car s battery was failing which required multiple jump starts. I went to this store and purchased a new DieHard Platinum battery for over$200. The very next day my car would not start. Because I had a brand new battery AAA logically concluded something else must be wrong with my car. It was towed to a garage. The mechanic concluded the new battery was faulty. He replaced the battery with a good one and the car is now working just fine. I took the new battery back to the store and they refused to refund my money. But they tested it and concluded that it was faulty. They told me they can only give me a new replacement battery. I spoke to the manager Joe who had sold me the battery and explain to him that I had to pay for towing and a mechanic. He told me that I should ve come back to the store and they would have given me a new DieHard battery. I explain to him that I had no car to drive anywhere and was essentially stranded I also expressed to him that I really had no desire to purchase a new second battery after my initial experience. All Joe kept saying was this is our policy .Well it s a bad business policy and I ll never go back to this store.!!I advise you stay away as well.

  Kiora Aurelien
a year ago
To anyones who s interested in shopping at this establishment. DO NOT GO!!!! As a women , I had a terrible experience. The manager Joseph (white male , late 40 s, glasses) saw when I entered the store and didn t make any effort to help me. Instead he continued to unbox his shipment. It s not until I asked if anyone was here to help me he said coming . Then I asked if he could help me with my key battery. He said he doesn t do that here . I replied you don t sell batteries ?? Or you can t install it?? He then says we sell them but I don t know what battery you would need, you would have to look it up . I left the establishment frustrated, my car wouldn t start , he was aware of the issue but didn t care. I proceeded to buy a battery because it was 26 degrees outside and I refused to wait in the cold for a tow truck. I went inside and purchased a battery against my will or else my car wasn t moving. When I approached the register again, I picked out the battery and put it on the counter. I asked to speak to a manager and he said it was him. I then stated, as a manager , you dealt with my situation poorly. He basically gave me no assistance, no information and made reference to me being idiotic . He stated If you came here and said your break lights broke , I would tell you I can t fix it . I said AS A MANAGER, with a degree in management, you should ve let me know there s a policy stating you can t touch anyones keys because it s a liability issue. But here s how I can assist you. How you responded to me was disrespectful. Why is that? Is it because I m a girl? He didn t respond to what I said which was a CLEAR representation of this company and how they view there female customers. He only handed me my receipt. No goodbye or anything. So again, don t go here if you don t have to. But if you must , especially as a female, DO NOT go there alone and or just be very confident in what you re saying. Because if HE , Joseph the manager, is present he will be disrespectful to you and dismiss you immediately.

  ADam Nguy n
2 years ago
If possible I wouldn't give a single star. i have been with your store for the past 2 years and i had a serious problem today and this store did not help me they denied a responsibility not even accepting returns . I bought a set of brakes for my car here when I installed them today it didn't work I went to get help and return the item the staff here won't accept me to return it because I put it on the car i tried to explain to him how if i don't put it on the car how would i know it's not working lol he disclaims responsibility and is of no help to the customer i recommend don't come here they have pretty bad customer service ffffff

  Angela W
2 years ago
I went buy wiper blades for my vehicle. The customer service was excellent. The employee which assisted me was so helpful in my choice, purchase and installation. My new go to place!

  Al Lugo
2 years ago
If possible would give 0 stars. Bought a Die Hard Gold battery 1month and a half and battery has a 3 year exchange warranty. I bought battery back because it never worked I thought it was alternator went to my mechanic he said batter was dead. I bought back battery they wouldn't even exchange. My old battery you gave back 25 bucks worked better than the new one you dumped on me. Never will I spend another dime in Advanced Auto

  Mary Cybulski
3 years ago
Went for windshield wipers. Asked the counter guy who said they're over there, I then asked could they be installed... No we're busy.. nobody was in the store. So I walked out saying..you have a good day. Ended up in AutoZone, friendlier, efficient, and cheaper.

  DJ Superman Spin
6 months ago
Walked in and found what I was looking for, paid easy transaction

  Pascual martinez
2 years ago
This place SUCKS CUSTOMER SERVICE IS THE WORST.the "Guy running the store " did not want to help also known as doing his job. If you are not knowledgeable about your car pleeeeease steer clear of this placeEdit: if you want me to contact leave me a contact

  Marion Miller
a year ago
Visited Advanced Auto Parts in Dunellen yesterday and they were very helpful and courteous, because of the service I received I will return again and will recommend to family and friends.

  Misty Steve
a year ago
Great place, great service. The manager Joe really knows his stuff. Thank you for all your help getting my new battery

  Yolanda Flowers
3 years ago
Ordered rain guards for Rogue 2018 sport. They ordered for a REGULAR Rogue... NOT only was I inconvenienced because I had to wait from SATURDAY until the end of the day on MONDAY to take them back... But THEN had to pay additional money for SPECIAL ORDER when I was told when I 1st ordered the rain guards that they WERE special order... DONE... Will NEVER shop here AGAIN....

  Jayson Bautista
2 years ago
Alternator lasted for about 3 weeks. Ended up buying an OE. The inconvenience and time wasted Return policy could be better. Customer service just doing there jobs.

  The Bad One
5 years ago
Manager was rude when I asked to have my daughter's battery installed after purchasing it, she told me they had other customers to wait on 1st. Not what I'd call customer centric. I'll never go there as long as she works there.

  Jonnie-Ann Hoffman
a year ago
Helpful friendly staff. Good selection of products. Good prices.

  Erik E T T
5 years ago
It is what it is. Deducted a point only because the guy there gave me a wrong battery for my ATV. tried using it but no good. It was a waste of $50. Of course, little did I know how much the ACTUAL battery costs: $130 - Even tho it was Smaller! Oh well. Live & Learn I suppose.Anyway, this place is cool.

  edwin meza
a year ago
Horrible customer service.Very rude manager and he doest know what he is talking about. Never coming to this sh....t store again

  Lissette Cabrera
2 years ago
Advance Auto in Manville was great. I purchased wiper blades & they were able to install for me. Great customer service.

  Andre Lindsey
3 years ago
Sold I bought a starter from here which turned out to be defective I went back to the store and the guy Jose gave me a hard. Time about returning it and getting a new one. I just bought. It two days ago. I ve been going here for a long time but I ll never spend money here again customer service sucks ...

  Adrian Lee
7 years ago
I go in for an exhaust gasket. The previous stores they had a guy take the time to try and match it up for me because their exhaust gaskets dont have sizes labled. I got to this location and the idiot behind the counter tells me he doesnt have the time to take them out and out them back. Think is name is Nycen or something. I will never go back to this Advance.

  Wil Price
3 years ago
This is my go to spot for auto parts fluids etc.Usually very friendly and helpful, on rare occasions there s a little wait but that s to be expected, great customer service.I would recommend calling before coming and that can make your experience better than mine.

  mike schimpf
5 years ago
It was ok only 1 person in the whole store working 2 people on line I was 3rd seam like it took for ever . But the guy at the counter was very nice

  Young Sinatra
2 years ago
Joshua gives excellent and straight forward services. I was 100% pleased with his professional and curtesy.