Toyota World of Clinton Service and Parts Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael Adams
a month ago
Casey was great to deal with. Had heated seats installed and they work great. So thank you Casey and whoever did the seats!

  Michele Veneziano
a month ago
I have been coming here with my 2021 RAV4 for probably about 2 years. I deal with only Kellie or Norm for my service Advisors. The service manager, Karl, is a great manager!

  Michael Smith
a month ago
I love the folks in the parts department, 5 stars.The service department I have several issues with. My wife has a 2019 RAV4 hybrid with an extended service contract she purchased with the car. She brings the car to this dealership for all required maintenance per the maintenance schedule.She had a slow leak in the rear tire she called the dealership to have the tire looked at. They repaired the tire and mentioned to her that she was due for an oil change and throttle body cleaning. She had the work done and I drove her to pick up the car. I look at the invoice and I saw they charged for the oil change and I told her that the throttle body cleaning is not an item on the maintenance schedule and is not needed on a car with only 25,000 miles. Then I go check the oil to see if it was filled correctly. The service department has overfilled the car in the past and they overfilled it again. The service manager came out and brought the car in to correct the overfill, I left and my wife waited for the car. It turns out they told her that it was only a few ounces over and was nothing to worry about. I told her to call up the dealership and tell them they needed to fill the oil to manufacture's recommended levels. The last overfill was at least 0.5 quarts over the maximum. The dealership removed oil to resolve the overfill.My wife also brought up the issue with being charged for maintenance that was covered by the service agreement and being charged for service not listed the maintenance schedule, the throttle body cleaning. The manager refunded her those charges, kudos to him.So today my wife tells me that the tire inflation light is lit again. I checked the tire that the dealership repaired, it was not low. But it was filled to 40 PSI, 7 PSI over the recommended pressure listed in the door pillar in the car. In fact 2 other tires were filled to 40 PSI. The warning light was on due to the driver side front tire being under inflated. If the warning light never came on I'd have no reason to check the tires.Filling the car with oil and inflating tires with air are pretty basic maintenance functions. This dealership failed at both tasks in my opinion. You'd think after confirming that a car was overfilled with oil the first time you'd have a discussion with people performing that task and let them know to check the car after filling. This particular error has occurred multiple times on our car.Toyotas are a great cars, but only if they are maintained per the manufacture's specifications. I suggest to all that they check the work that was performed on their cars to best of their ability or have a knowledgeable friend look it over.The service department manager resolved the issue at hand but it doesn't seem like the people performing the work are learning from problem and taking preventive measures. Not that hard to do.

  Jessica Ramos
a year ago
Very long wait time with little communication. Lack of professionalism. Defensive, arrogant and condescending employee with poor customer service skills when asked about length of wait. I had an appointment (nearly 3hours wait). Common courtesy would ve been to mention approx wait time as many people make early appointments due to other obligations and time constraints.Past experiences have been better within this service center but it could have been because the tech or service writer had better attitudes. Almost always a long wait though. If you need an oil change please clear half your day but do enjoy free coffee.Services: General repairs & maintenance, Oil change

  Efrain Roman
6 months ago
Always great service at this place, very communicative.

  Mel L
2 years ago
We have been coming to service our Toyota s here for a few years now and it has been a blessing to have such phenomenal service. We come here despite having a Toyota dealer/service center within five minutes (vs 35) because we have been treated wonderfully and have found Tony G. who is an example of how anyone customer facing should be. He is honest, reliable, always willing to answer questions, explain things, and prioritize customer needs. The world would benefit from having more people like him and his team around- we can t say enough amazing things about this Toyota Service Center the experience we have had here.

  Regina Sokolinski
2 years ago
Next day after my horrible experience with World of Toyota I received a call from Dave Ventura/ GM. He wanted to make things right and asked me to come back to the dealership. He agreed to honor what was promised to me in first place and guaranteed no surprises with paperwork.Sean McManus/ sales consultant was friendly and knowledgeable.Paperwork reflected everything we agreed upon except a $695 window etching fee that shouldn't have been there.Everyone we met that day were very, nice friendly and professional and really tried to make our transition positive.

  Gary James
3 years ago
The work is good, but the repair costs are higher than competitors. If you have a discount coupon, they do NOT give you full credit for it. Gave me 10 % of coupon value.

  Alexander R. Starke
a month ago
These guys are the best.

  Vertical Guru
5 years ago
Amazing service at this toyota store. Gary and Dragan were great, they helped us with picking out the right car and gave us an awesome deal. Thank you, I will recommend to all my friends

  Christine Buckner
5 years ago
The service bays and people and waiting room are fantastic. I pulled directly into the bay and a service professional met me at the car. My car was actually ready on time.

  Victor H
a week ago
Clean and professional.

  Bobby Radmore
a year ago
Great service, very friendly sales people!

  Tristan Miller
3 years ago
Always expensive. They don't always give the best advice. Better to find a reliable independent.

  Mick Mahony
3 years ago
Super fast. Great place and service.nice waiting room too.

  VERZUKI
7 months ago
Better than Fred beans

  Renee
3 years ago
5 star service. The mechanics are great and fast.

  T Shum
2 years ago
Good service.

  Alan Braunstein
4 years ago
Not great prices

  Jeff Turner
3 years ago
Excellent service.

  vincent perrotta
3 years ago
Great service !!

  Erdogan Demirkaya
4 years ago
Friendly people and service

  Chris Eschbach
a year ago
To slow for the price

  sjm
3 years ago
Long wait

  Jeff Komaiko
3 years ago
Very reliable

  Julie McGinnis
3 years ago
Friendly and fast!

  Zeny Martinez
4 years ago
Courteous and informative

  Jeniffer Chavez
2 years ago
Very good attention Muy buena atenci�n