Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Chris De La Cruz
2 weeks ago
I came in to repair some curb rash on my BMW and was very pleased with the service. Upon arrival we noticed one of my tires had a bubble so after I left the car I came back with my other car to drop off a used tire and the owner was nice enough to follow me to my house so I can drop that car off and drove me back to the shop so that I could pick up my car. She runs a good shop and they did a great job. Any negative reviews on here are from the previous owners of RR customs, the shop is now RK Customs and yes I d highly recommend them!
Brian Forgotson
11 months ago
on first visit i had rear spoiler wrapped, came out greatrecent second visit i had some trim pieces done and initially i thought all was good after a few days i noticed some vinyl lifting, a couple small bubbles, and rough surfaces took it back and they corrected the issues quickly, and now it looks awesome !very happy with the work they do
Kirill Gamaliy
3 years ago
These guys are amazing! First time customer, came for a dented rim and another road-rashed rim. They took my wheels, and since I didn't have spare wheels, they gave me a set of their own. They fixed and powder-coated my wheels within 24 hours. They also added a bit of pearl into the paint so my wheels are popping even more now. Quick, affordable and super friendly! Thank you for such a quick and amazing work!
Ken Denno
9 months ago
R&R Customs is an excellent, highly professional - talented company that cares about their customers. They repaired the curb rash on my wheel today and came out looking better than new and competed the job in less than one hour! I called many other companies to get a quote and none came close and all of them required to keep my car overnight for the repair. No way would I do that. Manuela was excellent to deal with in scheduling my appointment and describing their process and was very patient with me. Renato was the amazing artist that magically made the curb rash disappear and he was also kind and highly professional. Thank you again Manuela and Renato. R&R Customs is simply the very best !
Robert Kropilak
4 months ago
They repaired all 4 rims on my lexus that I bought used. They came out perfect like new
My Crazy Family
10 months ago
So I have been to R & R twice now and both have been good experiences. The first was to fix three cracks in one rim and saving me thousands. The second, which was Friday, the same rim had two new cracks and while they advised me for safety and convenience precautions I would need to buy a rim (which is 2k from Mercedes and I was trying to avoid) they still not only repaired the rim and a leaky front tire with a nail, they found an additional tire for the front I needed. It was the same as my other tires and they saved me $300 additional dollars I was going to have to spend on a matching runflat. Employees have always been super nice and I believe the gentleman that I dealt with was the owner. It was hard to tell as he was extremely humble. Young lady that handles the front is always very sweet and helpful. While I waited there were many stores to run errands in walking distance so I actually got alot done during my little over an hour wait. Dollar Tree, Tmobile, Walgreens, nail salon, various convenience stores and restaurants, Aldi, even a liquor store with lottery (I don t drink but I do play lotto daily lol) , laundromat and the list goes on. I know that is not relevant to this review but for people like me that are very busy you can not waste a minute if you don t have to. I plan to repair my rims and paint the brakes next there. I have been to over 20 rim repair places in the tri state area and I find this one to be the best. I do not know about the quality of their other services but just the rim repair alone is important. They also do all other kinds of custom work i.e. powder coating, window tinting, car wraps, etc.
Mike Ramadan
4 years ago
I had a great experience dealing with Brian one of the technicians there. he did some repairs on my motorcycle rim and it looks great. I'd say the shop is very clean and organized professional would recommend!
Frederic Aurelien
a year ago
I met Renato about 4 years ago when he had his smaller shop, I had an e36 M3 and he approached me asking me if I wanted to sell it. He seemed like a nice guy, we shared similar tastes in cars and I decided that next time I wanted works done on my wheels, I would take them to him instead of NEED POWDER COATING in to support a young minority that was making progress.The was the biggest mistake of my life, I took my wheels to Renato this Summer to have them refurbished, I told him specifically that I wanted the same factory finished.He took it upon himself, not sure why, to do them two-toned: silver and gun metal. When he sent me the pics, I told him specifically that wasn't the factory finished and the car was a classic and I didn't want that look. we went back and forth over text messages and I decided to go see him in person.When I got to the shop, he got very arrogant and told me to take them as they were and he was not gonna do them over even though he acknowledged his mistake. Renato was very unprofessional and almost wanted to fight me at his shop instead of treating me as good paying customer. I thought about taking him to court because I had all the evidence to show that he didn't follow my instructions. At the end of the day, he took off $50 off the job and I just picked up my car and left.I would never come back and would not refer him anyone. STAY AWAY from this shop.I should have stuck with NEED POWDER COATING. To make matters worse, it hasn't been 2 months since I picked up the wheels and the coating or whatever he used is already cracking.
Louis Soto
10 months ago
I used these guys years ago for a bent motorcycle wheel and thought that job came out good so would trust them with my car and 3 piece wheels.Boy was I wrong. This place is a joke, I left my car with them only to drive by several times and see it open with people hanging out inside of it. I went in with one request and that was to have a bbs waffle cap powder coated matching white to my other wheels. Of course it was a long shot so they convinced me to just re powder coat all wheels and waffles so they would be uniform. I had to chase for over a week only for them to return me the car without the waffles and then giving me another week run around to have the waffles delivered to me. I ended up passing by and just picking them up only to see that they were a completely different shade of white which was the entire point of agreeing to re powder coat everything.WILL NEVER DO BUSINESS WITH RENATO AGAIN.
Emily Nardandrea
9 months ago
I went here on an emergency during business to have my wheel repaired and tire replaced. They did it quickly. However, my tire/wheel is still leaking. 1 star for doing it immediately but they did a bad job. Got me home I guess, in a pinch.
Najib Khan
a year ago
I called the shop to get me a quote for 4 Tires size 245 45 R 17 and end up getting a wrong size tires 225 50 R 17.I went back to show them that Mercedes 2016 E350 4 matic doesn t use these tires.He won t admit and give me the right size tires.He is asking me to pay for his mistake.FRAUD and RIPOFF.Avoid doing business with them.I end up paying for his wrong size tires and paying for new tires.COMPLETE NONSENSE and FRAUD.
Chris Sanzone
2 years ago
Great job on my window tint and calipers. Very friendly and quick turn around time. Would 100% recommend.
Michael Volpe
a year ago
These guys are great! Carlo is the man! I have a 2008 Acura TL Type S. I needed to replace the trim around the windows because the color has faded over time. Acura wanted 1200 for the glossBlack trim. Carlo recommended to sand it down and lay gloss black vinyl. They came perfect!!!! He saved me a ton of money, and the vinyl laid out perfectly. Highly Recommend!!!
ch
3 years ago
I really enjoyed my experience here. The shop looks awesome and modern on the inside and out. The work was quick, efficient, and of a very high quality. The owner himself worked on my car and made me feel comfortable, even taking the time to explain to me what was going on with my car and showing me some mechanics so that I could better care for my car. I really appreciated his kindness and general hospitality of the place. Totally 5 stars.
Dan Turitsyn
11 months ago
Had two bent rims and a bad tire, left them a voicemail after hours along with a few other places and they were the first to respond.Manuela was kind and professional on the phone. First rim had a one day turnaround time, second one they were kind enough to fix and replace the tire on the spot when I brought it in before closing. Everyone was kind and professional.
Jc Richardson
2 years ago
very bad experience I went with a purpose to put my beautiful sub and they damaged parts to me they put a cheap and bad part to my suv and they burst the airbags of my suv very bad service I do not recommend them at all
The Campos Family
3 years ago
As a new customer went in there Wednesday to get new tires installed in my jeep.....when done Before I took off I walked around my car I notice one of the valves was replaced..( my jeep uses sensor "tpms" valves $120 each). I brought it up to Renato the owner... his answer was... yes your valve broke while installing it on the new tire... (well it's fine things happen) but his intention was for me to drive off his shop without that information which I should've been aware of. but here is his dishonesty... he claimed that he did use an original TPMS valve to replace mine... well that was a lie. my dashboard was reading "0" pressure in that tire for 2 days... I went back to him hoping he will be honest and resolve this issue but no... Renato insisted that he certainly use a chrysler original TPMS valve. At that point I knew I had to bring my car to Chrysler service center.... guess what? they handed me a $00.15 cents rubber valve that this guy Renato used and claimed it was OEM...
Ramy Mahmoud
6 months ago
If you know how hard they work and the real value they get done then you give nothing than 5 stars and 100% grateful for their work every time be back always.
Erica Constable
6 months ago
They do NOT honor their vinyl wrap warranty for peeling, cracking or lifting so just keep this in mind before using them.
Mazen Odatalla
4 years ago
Not sure what is making other drivers mad or why other people are not satisfied. Personally, I've gotten more then a few tires and on certain occasions actual work done on my car, and family's, and friends. Not one complaint. The owner, Renato, is an excellent guy. Usually gives an accurate time for a job, tires I've gotten are nothing but perfect ( for the price), and most importantly, hes always there when you need him. Once I had an issue, he took care of it on the spot. Take his word, he is worthy, and for sure will help if he can.
Nico Franklin
a year ago
They were giving me the run around for 2 months over 3 different sets of wheels lying to me all because he didn t want to do the job. Told me he had an inspection then went to Peru saying they never got my missed callsWorst experience ever and I ve spent thousands in the past with them on wrapping a car and powder coating brakes and other wheelsThis is not how people should treat repeat customers
NNJHomerepair
3 years ago
Went to shop with a badly bent alloy wheel in 3 places after hitting potholes in Paterson.. I called shop and they gave me a time to come in where there would be no wait.Young lady who handles phone and customers was so nice and friendly. The workers/owners let me watch the process of fixing rim. This business has a true passion for what they do.Fast quick service at a great price.
Oshrah Kagan
5 years ago
Took my daughters car for tire change he gave me a great price drove the car home and my daughter said the tire pressure warning went on. I took the car to the dealership to see what s going on come to find out they broke 3 of my sensor and the dealership said I need new tires as well!!! This place is a completely mess they broke my sensors plus put on shaved down tires this is unbelievable, never take your car to the place unless you wanna just donate your money to them. Instead of me saving money for tires I ended up paying for new sensors and new tires again. I ll be going back there today to speak to the low life owner of this shop. I feel like I got violated by this shop.
Mich�l Blaq
a year ago
Way to disappointed to have to leave a star..Dropped off a set of fairly new wheels with tires to be straightened at RR CUSTOMS. Before the relocation.. Months later, i picked up 0 zip nada.. read on...................................................The owner Renato, was quick to inform me that my wheels were now property of his landlords based on the some dispute he was having. Be it be, some attempt was made to get them back but to no avail..Simply put I was being told my property got caught in the cross hairs of him and his landlords dispute. Sad part Renato had me feeling like it was entirely my fault when I wasn't even contacted about any of it.. And no proof to show i was contacted for that matter. The gall to pick a tone with me when it wasn't any fault of mine.Anyway a good referral to speak highly of good services is who I wish i could be for RR CUSTOMS, to be instead I was left feeling robbed.Is no follow-up no apology no refund, NOTHING.Like Really!! Nothing!�!�!� Zero Zipp NaDa.WORD TO THE WISENo matter what you do it comes down to good customer service and relations. Miss that, miss everything. Never again fool me once.. And honestly it comes to no surprise that there are multiple one stars on Google for this business..Real guy real experience. Needless to for apology now just do right by the next customer.Thank you
Mohamed Samakie
10 months ago
They deserve 5 stars with the amazing service I received they were responding to me right away on messages and when I got there they were super friendly I had a bad curb rash which they fixed in an exactly an hour like they said when they rim came out I couldn t even find where the curb rash is that s how good it was and there pricing wasn t bad at all 10/10 recommend you to come here
Sam
5 years ago
Went in today 12/7. Got a quote on a bent rim . They were nice and good priced . Told it would take a day . They called me back couple or hours later and it was all done . Car is running good no problem . I live about 20 minutes away . So granted I had to take i80 home .And the tire and rim felt like nothing ever happened to it
B
3 years ago
Went to r&r to fix a botched powder coating job. They seemed very professional and price matched. I believe because they were so busy the guy said "up to you but you don't need to repowder coat just do over top of the 3 day old botch job." He also said it will be cheaper and have a warranty so sure. I go pick up the wheels and he says "it's not a good job and if I had powder coated it would be better." Whatever no biggy so I bring back home and see a ballance weight fell off durring the 8 min ride. Whatever I'll bring back after I paint the goodyear stencil on them. So go back and they put weight back on. Pick them back up and ready to install so get home again and see another weight fell off. Then I notice one of the tires is heading in wrong direction. Which means the goodyear is on the wrong side. Now I have to also order another $30 stencil set. BAck again. This time I am told I need to leave them there cause they're so busy and come back AGaIN to pick up, this would be the 4th time. My wheels are now at a tire shop where I am paying $45more to get weights put on properly and the one tire properly directed. By the way R&R weight fell off again unloading at Bob's. This place is just not worth the headache and extra $$ to fix their mistakes. You've been warnedGot my wheels back from bob's and lol they put 1/4 the amount of weights on. Do not have R&R balance your wheels
Asaad choudhry
5 years ago
Best shop ever. Ranato treats every one extremely nice. He gives you a banging price with the best quality tire. New or used he got it all. Hands down my go to shop anything tire and wheel related. I send all my freinds and family my to him and they leave happy. When ever I have a tire issue I go to him immediately. If you need anything done to your tires this is the spot to go to.
Kelly Hernandez
3 years ago
Got my windows tinted, brakes changed, and new tires. They were super friendly and I didn t have to wait long. I will definitely be coming back and recommending. Thanks R&R!
IZZ SHAVERSHIAN
3 years ago
Brought my car in for red calipers. when I picked up the car , the front wheel was chipped in 5 places. It was obviously dropped because it looked pretty fresh. Owner tells me it wasn t them and that I m wrong.m, and would not fix it for free at least. I had more work lined up for them but they just lost all my future business.Owner needs to a class in customer service.