Fette INFINITI Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  will savinovich
4 months ago
I've been leasing cars for over 25 years. My experience with Fette Infinity, in particular with their sales representative Deven, was second to none. A true professional very respectful, polite and knowledgeable, from the minute we walked in all the way to delivering my new purchase. Would recommend to everyone.

  Maria
5 months ago
James has always been wonderful to deal with every time I bring my car in for service. He is friendly, gives great customer service and keeps in touch during the process!

  William Moore
2 months ago
Had my Q60 serviced today. Samantha Ortiz was excellent and treated me with respect and kindness. Very well versed and professional. Thanks Sam!!

  michael gonzalez
5 months ago
Perfect deal and Ray the sale rep was awesome. Thank you to all that made this happen. This is why I keep coming back to Infiniti.

  Michael Mui
2 months ago
The service center is always professional, prompt and reliable. James and everyone there will get you in and out as fast as possible.

  Manfred Mui
6 months ago
Lionel Reyes provided us with professionalism, courteousness and thoroughness when we had a our car serviced at Fette. He took care of every concern we shared with the car. Lionel is a valuable asset to this dealership.

  Mandy Suero
4 months ago
Thank you sam and fette for taking care of my qx60! The only place I will go for service!

  Akshat Hindwan
2 years ago
Absolutely the worst experience ever. Have been getting my car serviced at this place for the last 5 years. Brought it in for a battery change. After keeping the car overnight, the car was picked up with scratches on the hood the next day. When this was escalated to the Service Manager (Julio), the fine gentleman stopped responding. Multiple efforts to connect with no response. Complete customer apathy. Charging dealership prices for shoddy workmanship while not having the decency to respond back. Go at your own risk.Services: General repairs & maintenance, Battery

  Sagar Rana
2 years ago
DO NOT SERVICE YOUR VEHICLE HERE!Took my vehicle to get serviced for a major issue and they give me a loaner vehicle. I get a $6,500 estimate. I asked the advisor if he can contact Infiniti corporate as I'm just 900 miles over the warranty. He said they can't do that and that I would have to call myself(this is a first for me). I make the calls to corporate and they said they will reach out to the dealer. Its so hard to get in contact with someone there, that even the rep from corporate was getting annoyed. I get a call later that week from a manager(at 330pm)saying that I need to return the loaner by 6 that evening. I returned it the next morning because I was never going to make it there on time. I didn't hear back from them until corporate said they would cover majority of the cost at which time they were more than willing to do whatever it took to get me in. I caved since I live so close. Bad idea. Communication was still bad. Took my vehicle back and got the work done elsewhere. Called back maybe a week later cuz of an issue my mechanic said needed the dealers attention, and they said they would call me back and never did. Don't fall for them getting a sweet girl to make blind promises on work being done. I'll never go back and will never recommend anyone to get their car serviced or to buy from there.Services: Auto engine diagnostic, Engine repair

  Ginny Zhu
2 years ago
Quick help and fast inspection on a Sat morning, but not able to find out why clapping noice from the muffler of a new car less than 7 months old. I was asked to wait for a month for changing the part. Customer service could not comfort me without better options.Eventually another infinite dealer figured out it s the heat shield not tightened. They also offered a drive to send me back to my office.This Location is good but mechanic and CS need improvement.

  Alex Pestana
6 months ago
Been to a few Infiniti service centers in the area and by far Vette Infiniti is the best.

  Johanna Gonzalez
7 months ago
Called on Saturday 8/25 to speak to someone in service, was told someone would call me back, I'm still waiting, and it's Monday 8/28.

  Soumava Bera
2 years ago
My vehicle (g37) is over 10 years old. I have many references for comparison. This service center definitely cites not needed/ great to have services as critical and attention worthy and prey on people like me who love their cars. Ever since I started going to this one (as this is the closest to me), my car servicing bills have skyrocketed. I have always taken my car for servicing at max every 6months if not sooner over the 10 years to different infiniti centers in the west coast and east coast. My car drives great but servicing visit costs have seriously jumped manyfold. Once or twice you can have an expensive service but not every time. I know they are conning me but I don't have the perseverance to prove it. I am never buying an infiniti and now i can see absolute merit in the way Tesla handles things : No middleman.

  Manny Geez
4 months ago
Sams service always awesome thanks!!!!

  Takisha Sanchez
4 years ago
The management and staff at Fette Infiniti are wonderful. It is always very easy to make appointments and get service done on my vehicle. The staff is also very courteous and accommodating and I would highly recommend them to get your Infiniti serviced!

  Maria Love Anime
2 years ago
They were very kind they explained us and guidance in the best way! We are very happy and satisfied with our new car

  Joanne Kaplan
2 years ago
Lionel was great to work with. He made sure I left there a happy, safe Infiniti owner!

  Michelle Dent
a year ago
Great customer service.The staff is very courteous, friendly and professional.

  arthur Reyes
2 years ago
Been going to this dealership to service my QX for the past eight years. Excellent service.

  Mr. MaLiK
2 years ago
Ripping off people even if u have warranty. Asked me $170 just to take a look the car

  Danielle Stallings
3 years ago
I went for an oil change. I sat there for 3 hours. At the end the guy said I was listed for a drop off. But when I booked it I specifically told the woman that I was waiting.

  Omar Guzman
2 years ago
Came here for a diagnosis of a car i recently purchased. James in the service department was super helpful.

  Martha Espinoza
2 years ago
Very satisfied with the service and the gentleman that spoke to me.

  Rajesh Kumar
a year ago
Staff is really good, polite and helpful

  W.B. Richie
3 years ago
experience was good ,their service was very fast

  R Renee
2 years ago
Always a good service experience.

  Khalilah Anthony
3 years ago
He was have good to me ..

  Hakim Jones
2 years ago
Great service.

  Natalie Rodriguez
3 years ago
Great service department

  Kenny Dozie87y
a year ago
Excellent