Pep Boys

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tomas Strouhal
3 months ago
Service center only, no more retail. No issues here. Had one tire replaced and reservation set up from Tire Rack. Took a little over an hour, so I recommend coming in early. Installation cost me $23.99, so very reasonable. Bathrooms are also available.

  Sergey Balashov
a month ago
Well, I have to correct my previous negative review. The whole issue was in incorrect/incomplete product description. Harry has provided a confirmation and going to contact PepBoys corporate to make the description more accurate. I am glad the issue has got resolved and it might help future customers to be sure that service is top-notch.

  Lauren Hill
3 months ago
While I have had issues with this location in the past, they have also taken good care of my car when I'm in a bind. I needed an oil change as well as some other much needed maintence - and they had me out of the store in roughly two hours. Harry, Dan, and the rest of the crew there did a great job keeping me informed and working on my vehicle. I greatly appreciated their work.

  Tom Bowen
2 months ago
I made an appointment for 8am for a tire repair for one specific tire. There were no technicians here. I watched them pull my vehicle in at 9:30. An HOUR after that they tell me all the other things they found wrong with my vehicle. Why are you taking my car apart if all I wanted was a tire repair? Anyway I agreed to the additional maintenance and was told I d have my car back in 30 minutes. It s been an hour since then and they are still not done. I didn t make an appointment for a simple repair thinking I would be here for 4 hours. Don t allow for appointments unless you re assigning a technician to it. If that technician calls out, notify the customer.

  Phil Duba
3 months ago
First, the service, check-in process, work performed, etc., was good. My issue is if I schedule an appointment for noon and am not called to pick-up the vehicle until 6:15, there is something wrong with the process of service at Pep Boys. There is zero reason if I book an appointment for car service at 12 that a standard oil change is not completed by 2, at the latest. Otherwise, what is the point of having "appointments". If I had stayed at the service center, would it have been worked on sooner, I'm not sure.

  Stephen Wermuth
2 months ago
I had to have a tire replaced. I was pleasantly surprised by the condition analysis report. I wasn't expecting it. Also, had the air filter replaced which was flagged in the report. The mechanic was open and honest with me and I appreciate that!

  A aliyah Williams
6 months ago
My experience was amazing! The staff here are professional, friendly and work fast. I can t thank Tristiny enough for going above and beyond with providing stellar guest service. She was extremely patient with my little one and even helped him with his toys :)

  Chandler Doran
5 months ago
Terrible service! I dropped my vehicle off for an oil change and new tire. I was told to return in an hr and a half. At my rearrival they had forgotten about my vehicle and tried to claim that I shouldn't have been told to come pick it up. Instead of just admitting they had forgotten the keys. They could say this to each other in front of me but not to the individual who's afternoon has now been waisted. Once they realized they had messed up they did everything they could to ignore me. Absolutely terrible service and no character!

  Gringo Starr
3 months ago
This location has completely bottomed out,,, had an appointment for early oil change,, 6 hours later still sitting outside, cancelled and left.... Lately every time I go there there's an issue with workmanship,, I don't trust the " mechanics " there anymore,.. won't be returning

  Meggie Blechinger
4 months ago
It's my pleasure to write a review to the pep boys they are very friendly it's like you are home very friendly thank you thank you all the staff at cinnaminson New Jersey you guys are the best they are honest and kind I recommend to all my friends and family and you should try I'm truly blessed may the Lord bless each one of you and happy Holiday to all Maggie

  Douglas Ferraro
a month ago
Took my car in for an oil change & tire rotation. It was done in less than 30 minutes and everything was done well. Great job!

  Andres Soto
a week ago
Went to get a new battery waited 2 hours not too bad asked tech when he came in did I have a bad battery tech says he doesn t know but tells the guy behind the counter I need a battery no senior citizen discount charged for battery install this is free anywhere with battery purchase also to top it off the tech went in side my car with oil on his boots mind you I have light grey interior oil all over my new mat and carpet on drivers side never again will do my own work from now on

  Robert Emory Jr
5 months ago
I m not the type of person to ever leave a bad review because to be a one star you literally would have to do something atrocious in my opinion but that s just me. However with that said idk how you can schedule a appointment for something as simple as a plug in a tire which I was going to do myself until I walked in and realized it s just a tire service now. But idk why I scheduled a appointment that I showed up 20 mins earlier for to get the plug done to be told that cars came in and that it s going to be a 1.5hr wait to get my tire plugged. Like I came yesterday and the guy at the desk said I d be in and out in 30 mins because I was making a appointment and I come in today and they tell me cars came in so there would be a wait. Like the whole point of a appointment is so your ready when I arrive. Can t say anyone was not nice and don t know how well their techs perform which is why I m still giving 3 stars for their sake! But it seems like making a appointment means nothing.

  Jay Doskis
3 months ago
We had to buy a battery. The store was very busy but was able to get the job done a lot faster than expected.

  JIM DRAKOS
7 months ago
Pep boys has been servicing my vehicles for a few years now and most recently brought in my 2018 sentra for brakes . They were efficent and had my car done in a few hours . Very professional and explained everything when i picked up my car .

  Brian Donnelly
8 months ago
This place was great a few years back but it is no longer a value. The staff up front doing the scheduling is great but I think the mechanic work is incredibly subpar. Took my car in to have my spark plugs changed and tires rotated. Spark plugs weren't put in right which led to my car stalling out on 130. Also, they screwed on my lug nuts too tight (I don't remember if there is a more technical term) which led to another mechanic having to replace one of the stems on my car. I wish this was a one-time problem but they did the same thing to my wife's car months prior and I thought it was simply an accident....NOPE just lazy work.....had to get her stem replaced too. This place has cost me too much money in their negligence and sadly I can't go back again even though it's super convenient and the team at the desk is very friendly.

  Joe O
8 months ago
We were very pleased with the service we received during our recent need for maintenance. Upfront pricing was provided and we were informed in a timely manner when the work was completed. The service reps were friendly and helpful. The follow-up report was also good to receive.

  Roxy L
5 years ago
Just updating this (4/25/2018) : Again returned for a wheel alignment. I appreciate the honesty of, "we can't get to it today" so leaving my car there the following morning to pick up later in the day was a great option to have. I had no false expectations because of their straightforwardness.Just had a wheel alignment done on my 2007 Toyota and the entire transaction was with this guy! He was polite and soft spoken - no patronizing in sight. Very professional and upfront about the shops capacity to get the work done in a timely manner. Would gladly return - good leadership

  rvasdias
9 months ago
Went there for a plug. Couldn t plug it which is fine. Wanted $850 for two tires. Told them I d just pick it up (went to Mavis for half the cost). Went in and got the key and walked out to the car with the tire flat on the rim. Had to go back in and ask them to put the spare on because there was obviously no way for me to drive it home. The place doesn t operate retail anymore. Just tires. I d be surprised if that lasts much longer with the prices and the common sense working there

  Elizabeth Bonsu
a year ago
Great customer service experience! I do not remember the man s name who helped me at the register but he was very transparent, proactive (kept me updated during my service), polite, and patient. As compared to other pep boys locations I ve been, this one thus far has been the best! I made My appointment for 12 and I received a call shortly after! I didn t expect to hear from them until after 3. Great experience!

  Justin Burzichelli
a year ago
The process was quick and thorough. I didn't expect the vehicle to be done so quickly but they are usually very fast here. This location is convenient and my family has trusted our cars here for many years and they certainly do a great job as if it was their own car

  Patricia Whitaker
10 months ago
I came in for service in the afternoon. I informed the technician it was my only day off and I needed an oil change. He said he could get me in but the wait might be over an hour. I said ok and only waited about 40 minutes. I sincerely appreciate them fitting me in and the quick service.

  Jay Blechinger
6 months ago
Wonderful service I was very happy very friendly I use the pep boys at Bustleton avenue in Philadelphia and the lie to me they say they did a oil change and then in about 2 weeks my car showing that needs a oil can't believe it shame on this pep boys Bustleton avenue Philadelphia I'm grateful for the cinnaminson pepboys service they are the best don't hesitate go there I had a coupon 25% off they were very amazing I'm coming back there believe me you all be happy with them I highly recommend to my family and friends thank you

  Mike Sterling
5 months ago
not sure why I am receiving so many unsolicited emails from Pep Boys, I've opted out and they still keep coming. very annoying.

  Aprilanne Young
8 months ago
Went in for a simple tire leak. No biggie. They called stating it needed to be replaced, okay fine. A week later it kept becoming low as well as all the other tires. Now upon taking it in once again to another facility the brand new tire is faulty and has to be replaced-AGAIN. Waste of time and money.

  Valarie Grady
3 weeks ago
Staff is friendly but making an appointment to wait 2 hours, only to end up going somewhere else is unacceptable

  Rebecca Haywood
6 months ago
I've had service done at this pep boys several times and I am very pleased with everything so far. They are always very helpful and knowledgeable.

  edward brogan
8 months ago
The staff was very professional, courteous, and knowledgeable. Got my car repaired and back to me in a timely manner. I recommend them to all my friends and family.

  Ceesmooth69
7 months ago
I had my radiator drained, flushed and filled. The service in general at the Cinnaminson location was a 100% improvement over the Edgewater location. The service manager was polite, and professional. I will change my home Pep-Boys location from Edgewater to Cinnaminson because of the difference of quality in service. Thanks Tristiny R.!

  Stephen Putt
6 months ago
Had an appointment for mount and balance, said it would be a 3 hour job. 3 hours later they haven t moved my car.