Service options
- In-store pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
nycxice11
a month ago
Absolutely terrible experience. I brought the vehicle (2017 BMW X3) in for front struts, two new tires, and an alignment. They assured me all parts were available and would be ready that day. I chose a Saturday as I was off from work. I called at 4:30 since they close at 5 to confirm, they advised the vehicle was being worked on. I get a call no more than 20 minutes later that they had received an incorrect part and it wouldn t be ready until Monday. Less than ideal but it happens I suppose. Had they communicated when I called them it would not have been an issue.This is where it goes wrong- Monday the vehicle is ready. My wife picks it up for me and drives it about 40 minutes to pick me up from work. She notes when she had made a right turn there was a bang and some strange sounds. I figure the suspension is settling into place so it may just be that. I drive it, there s a notable rattling from the front end. I park and look to see.. there is a part that is entirely unsecured left hitting into things. I reach out, their district manager (Mark) reaches out and has the vehicle towed to their Flemington location and sets me up with a rental. Great.I get the vehicle back, everything seems in order. I go to have a third party shop check it, the toe rod is entirely seized on the passenger side front. You cannot perform an alignment with this. So they lied. They took about $3,000 from me, refunded only $275 after an argument.. did not perform the service as requested and never advised anything regarding it.Attached is a photo of the broken away bar due to them installing it backwards.
Firdous Khan
a week ago
They have some really friendly people up front especially Manager Casandra and John and also some really experienced mechanics in the garage. They will help you with the fair price and make your visit pleasant. I am glad I found this place. Will recommend to my friends and family. 10/10.
Tom Sallis
3 weeks ago
I would've given ten stars if it was an option. Absolutely love this location. Cassie has always taken care of my children's vehicles. I always recommend my friends and family to this location. Cassie has always had us in and out in a more than timely fashion; and does so while retaining all the reputable traits of a good mechanic and store manager. She also has some great and professional staff. She even got me up to speed on how my vehicle is currently doing. She even helped me look into some tires I was looking to purchase. I will be returning to this store for many years to come. Thank you Cassie.
Camaro Girl
a month ago
I've been going to Mavis in Chester for the last several years. Cassie is so knowledgeable and remembers the customers that come to see her. Their hours are also very convenient. They can get very busy, but they always try their best to get your vehicle back to you as quickly as possible.
Susana Tompkin
a month ago
The team at Mavis was so willing and go the extra mile! They are truly honest with their recommendations/diagnostic observations for my best interest as their client. I appreciate that so much!! Thank you and keep up the excellent service.
Laurie Kenny
2 months ago
Josh, Eric and Ahmad are the A team!!!! All work in unison to get my car taken care of. Sweet Josh got me in the same day for an oil change. Friendly Ahmad checked me in and honored a coupon for me. Lovable Eric explained some issues with my car and got me on my way.I used the adjectives to describe these me because I left Mavis feeling happy. When dealing with car dealerships and mechanics I am usually dropping F bombs!HIGHLY RECOMMEND MAVIS IN CHESTER!Laurie
Coleen Cook
2 months ago
I easily got an appointment for service the same day. The two staff members at the front desk were both very courteous and helpful and I didn't feel like they were trying to rip me off, which happens a lot in car repair places. They kindly mentioned coupons I could use toward my purchase. Service was pretty quick and the place is conveniently located next to a Panera. I will come back again.
Maria Navarro
5 months ago
I need to express my genuine gratitud towards Mavis in Chester , NJ for such an excellent service.Pete was very informative and his willingness to work with me was beyond.Rest assure they got themselves a new loyal customer.
P K
a month ago
Cassie helped me today with a nail in my tire. I have to say she was very attentive and helpful. I'm glad to continue my business with Mavis Chester for any of my car's needs and I'd recommend going to Chester over Bernardsville. They suck.
Keval Dharia
3 months ago
Cass and John, were really helpful. Had a flat tire about 6 miles down the road. They guided my wife on how to pursue it and how we can get the car at the shop. They serviced and fixed the issue as quickly as possible and she was on her way to work.
Andrew Wood
a month ago
The team at Mavis was awesome. I made an appointment online for a tire repair. I keep getting low pressure. They were timely and quick got me in and out. I ll use them always.
Sebastian lopez
3 weeks ago
I wanted to share with everyone my gratitude with the mavis in chester, they have amazing staff and offer amazing service. Eric who worked on my car was very professional, honest, and took his time to explain to me everything. I am very happy with the service and cant recommend this location enough!!
Anita Smith
2 weeks ago
Had a flat tire with my fleet vehicle. Tire had already been repaired prior to this. Also had 3 flat tires with this vehicle which only had 20k miles. Mavis was able to replace all 4 tires with a superior brand. So I now will feel safer in this vehicle. Thank you!
William stevenfield
4 months ago
This store is great. Took car of my son's car in a fast timely manner. The managers at this location don't treat us like customers but more like family. Great job and will continue to tell my friends and family thanks Cassandra Josh and Dan
cindy boerner
4 months ago
Aaron and Cassie are amazing. Super friendly and helpful and willing to work with you on time and budget. I had a screw in my side wall. They tested the tire for me for free, got my spare on temporarily for me (also for free) so I could get where I needed to go and then make an appointment to get it replaced properly once the new tire came in.
Michael Pitts
2 weeks ago
Kyle, Cass, Ahmad, and the rest of the people here took good care of my vehicle. Tires mounted, new TPMS sensors installed and programmed, and a front end alignment much faster than I expected. The next day I went back because of a CEL, and Kyle diagnosed the problem that I couldn't figure out and had me rolling again in less than an hour.I live almost 40 minutes away without traffic, and I will gladly drive that distance when I know the people working on my vehicle care about it as much as I do.
Alexis Spencer
4 months ago
Thank you Mavis team! I came in on a late day and they were very helpful and provided great service. There was no wait time for my car to be serviced and they were able to provide additional services that my car needed. I met the managers and they were very nice.
Christina Magone
2 months ago
I ve been going to the Chester, NJ location for years. All of the staff members are extremely efficient and always kind. I never experience a long wait and they always keep my car clean! The manager is the best!
Stanley Votruba
a week ago
Have been going there for many years excellent service .., today they swapped out my winter tires . As always they provide excellent service ..Stop in and see Ederson at the front desk !!!
Roberto Torresani
4 months ago
I have been using Mavis Tire in Chester/NJ for more than 3 years. Last 2022 Dec, I replaced the battery of my car and suddenly the car did not turned on again after one year (2023 Dec). I called Mavis and Josh fully supported me helping with a jump starter and after initial troubleshooting, the battery was replaced and a new health check was promoted (alternator) without no extra costs. As usual, outstanding services from Chester unit crew. Congrats team!!!
Jake Zisa
4 months ago
Working with the crew at Mavis Chester was a wonderful experience. Dan, Josh, and Cassidy make a great & friendly team that showed passion for their work. They were more than happy to take my truck in for a same-day tire rotation appointment and had me in and out the door within an hour. Highly recommend seeing them for your next tire needs!
Dane Glynn
5 months ago
Highly recommend this center! They were polite, efficient, and took us right away. Matt, Dan, and Josh were very helpful. Definitely coming back - my wife and were in and out in less than half an hour.
Daniel Scarpone
4 months ago
Brought my car in yesterday and the staff took immediate action and had me out within an hour. I live out of state and was extremely happy with service I received. I would definitely recommend this Mavis location.
Caden Pellito
9 months ago
Today I went to Mavis because I popped my tire on a nail. They had it fixed in less than 5 minutes. Aaron at the front desk was an amazing help and provided great service! Highly recommend Mavis in Chester!!!!
Jeremy Beer
2 months ago
Blew a valve stem down the street from this Mavis and pulled into the shop at 5:47. They were kind enough to jump right on it and get me all fixed up even though it was closing time, can t thank them enough!!Came in 4 months later with another leak, turned out to be the valve stem. The guys quickly fixed it and had me on the road In no time. This place is great!!
Stephen Fioirno
5 months ago
We were always from home and I had screw on the passenger rear tire. I stopped in. The manager Dan was very professional and helped me right away. They plugged the tire and stopped the leak. This service center in Chester, NJ understands what customer service is. My next tire purchase is with them. We were forever grateful for them helping us. We are 78 years old.
Jailyn F.
4 months ago
Just took my Toyota Corolla in for an oil change. Dan and John were super helpful with fixes, honest, and only charged me for what they did. Really fast service. Thank you! I ll be coming back for every oil change I need. -Rosie
Dollar
5 months ago
All around a great place. Regardless of your budget, they'll do their best to make sure you get everything you need to get back on the road. Whether it's routine maintenance, a brake job, or suspension work - they can do it all and then some. The staff is courteous and knowledgeable, would highly recommend! I'll see you for my next oil change.
Tiffany Smith
a month ago
Great customer service. Very fast service. Would definitely recommend to people to come get their service done here!!! The team is amazing!!! Absolutely love it here !!!
Ali Puchala
2 months ago
Such friendly and efficient service at Chester Mavis!! Josh in particular was super helpful, informative, and made the whole process so easy. Highly recommend - they re the best!