Land Rover Cherry Hill

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Preston Christian
a month ago
I have never experience first class customer service until I came in contact with The Land Rover dealership in Cherry Hill. My wife and I was looking for a Discovery Sport with seven seats and we called Cherry Hill. When I mean from the first call it was professionalism. From the introduction to scheduling a test drive. There is a big difference between a sales rep and a Sales Guide! When I tell you about value I tell you about a great man. Mr. Adam j Butler was nothing short of amazing. I never experienced nothing like it. The communication was top notch. The caring that me and my wife make it safe in traffic astounding. And he is a man of his word. He got me the price much lower than I requested. Unreal! His honesty was important. He was so educated on the product. But not just Adam they had this magical dog that met me and wife when we pulled up! The experience was in real. And the reception was so warm and offering beverages as we wait. It was unbelievable. And I am not giving fluff! This was my experience. They made it so easy. I will shop no where else but there to get my vehicles. I am looking to get the Defender next!! Even the other Sales personnel and management staff it was perfection. Given stars is not enough I will be the spokesman for this location and will get them continued business. GREAT JOB!

  Lovette Jenkins
2 days ago
I cannot praise my service advisor Melvin Santana enough! Over three separate occasions, he has consistently exceeded my expectations in every aspect of car care.Melvin's transparency is truly commendable. From the moment I handed over my car, he kept me informed every step of the way. His promptness in addressing the issues and promptly getting back to me with updates was remarkable.What sets Melvin apart is his welcoming nature and dedication to ensuring I fully understood the problems with my car. He patiently explained each issue in detail, leaving no room for confusion. His willingness to take the time to educate his customers speaks volumes about his commitment to excellence.Moreover, Melvin's dedication to going above and beyond is unparalleled. He didn't just fix my car; he ensured it was in the best possible condition, going the extra mile to address any potential concerns.In summary, Melvin's exceptional service is a testament to his professionalism and expertise. I wholeheartedly recommend him to anyone in need of reliable and trustworthy car care. Thank you, Melvin, for your outstanding service!

  Richard Van Fleet
2 days ago
Our experience with Adam Butler at Jaguar LandRover Cherry Hill was amazing.We met in April 2023 in search of a certified pre-owned Range Rover. We gave him the specifications we wanted, but the dealership did not have what we were looking for at that time. Over the next 12 months, Adam would text me available cars that would tick off at least most of our boxes. He was never pushy; if I said it was not the right car, he didn t try and sell it, but instead, he said he would keep looking. And he did. In March, he told me that one of his customers was trading in her car, and this one turned out to be a perfect match!Adam was never pushy, always patient, super polite, and extremely knowledgeable about Land Rovers in general. He was eager to share his knowledge as his number one wish was to make sure I would be completely happy with my purchase, and I am. He is a consummate professional, and I have no hesitation in recommending him to anyone looking for a Land Rover vehicle.

  Dana Lawrence
a month ago
Land Rover/Jaguar is a wonderful car dealership. Thiago is an excellent car expert! He helped us tremendously with our lease. He was patient, extremely knowledgeable, kind, honest and helpful. We never felt rushed at all. Dan was also great l, providing us with great options. Our experience was top notch! If you re looking for a new, luxury vehicle, go and see my friends at LR/Jaguar!

  Shannon Mastro
3 months ago
I had an excellent experience with Allie Kazan at Cherry Hill Land Rover. His assistance in exploring various payment options was invaluable. Not only did he go the extra mile by taking pictures for me, but he also diligently worked towards finding even more favorable payment solutions. Allie's commitment to customer satisfaction truly stood out during my visit. Highly recommended!

  Lisa Hill
a month ago
Lorraine at the service desk is a gem. She listens and puts me at ease if there is a major issue all the while being extremely helpful. Any of the techs I've had experience with have all been so polite. It's a good group of people working at this location.

  Monique Sade
a month ago
BEST service department I ve ever been to, when it comes to Land Rover!!! From the extremely sweet and understanding lady (forgot her name, sorry) I spoke with to make my appointment, to the EXCELLENT & FAST service provider Melvin Santana YOU'RE THE BEST!!!Cherry Hill will be my home, from now on!!Signed a Philadelphia Girl lol

  Phillip Duffy
a week ago
Lorraine (Service Advisor) is phenomenal! Would highly recommend utilizing Land Rover Cherry Hill as it is one of the best Land Rover/RR dealerships in the Tri-state area.

  Robyn Wisch
a month ago
I am relieved to have found AK Kazan at Land Rover/ Jaguar Cherry Hill! He was so kind, helpful and professional. He was responsive and made the whole process very smooth and easy. If you are looking for a Land Rover or Jaguar, AK is the man!!!! Thank you again!

  Adam Zaken
2 months ago
I am a consistent customer at LRCH, I have purchased vehicles in a bunch of dealerships and this one is by far the best. The attention the Brad and AK give to each customer and how they prioritize customer satisfaction is what separates this dealership from the rest.Love it here and will keep shopping here from my cars.

  Andrea
4 months ago
Every time I use Land Rover in Cherry Hill, the service is always so good, from valet, front desk, my service advisor and my favorite is they always return the car clean and smelling amazing. They are always kind and communicate everything that needs to be done along with the prices.

  Louise Trignani
3 months ago
This morning (I have a 915 appointment )Lorraine phoned me &said I am not welcome there because of my Google review. I am a 72 yr old on my way there in this weather, *I had a 915 appointment In addition to the no valet, no loaner cars, my Scheduled shuttle is just this minute canceled due to weather conditions but I can still keep my appointment? How inconsiderate, Lorraine nonchalantly callling me and told me & said I can drive there in the bad weather and wait there a few hours??? And as for a manager being right there, shame on you, Eric Silva. My 2018 evoke only has 22,000 miles on it. There is an issue trying to get an appointment with the dealership where they would either valet the car or give me a loaner. There is an automatic diagnostic fee of $314.82, which is nonrefundable for the technicians service? unheard of, this fee is usually deducted when the repair is performed This place is outrageous no loaner cars for a week.In the matter of one hour, switch the days that the cars are available. even encourage customers to go to a different dealership. How arrogant is that? Customer service skills are lacking MEGA-

  LaRosa Guzman
a month ago
Took my RRS vehicle 3 times for the same issue. Too many issues and too much of high maintenance. I still own 2 Mercedes Benz for over 10 years and never had an issue only dealt with routine maintenance. As much as I love my RRS, I m having second thoughts that I will never ever invest again in Land Rover. No thank you!

  Kristen Pino
2 years ago
My husband and I purchase an SUV from here and the service was top notch! I honestly never leave reviews, but since I know what a nightmare some car buying experiences can be I wanted to let people know that you can actually have a pleasant experience. Our sales rep Adam was amazing and worked with us to find me my dream truck (which seemed impossible due to the inventory issues all of the dealerships are currently dealing with). It was such an easy and seamless process...I can't thank them enough! If you are thinking about purchasing a Jaguar or Land Rover I highly recommend them!

  Isaac Caraway
3 months ago
I had the best experience ever buying a vehicle from Land Rover Cherry Hill. Thiago was my salesman and he was polite, professional and an absolute pleasure to deal with regarding getting business done. I highly recommend using Thiago as your salesman at Land Rover Cherry hill!

  Cynthia
9 months ago
I had been getting my car serviced there for about 5 years. It was OK until covid. After covid it was really hard getting an appointment and or loaner car. I started going to Princeton. I took the car in for service in March of this year and again drama with a loaner. Something about progressive car insurance so they have to put me in an enterprise rental. The universe works in mysterious ways. I was on the market for a new car and had they put me in one of theirs I probably would have purchased one however the loaner they put me in was an Audi. I fell in love with it! Once I returned the loaner I went ahead and purchased a 2023 Audi Q5. Thanks LR of cherry hill for helping me make this decision!

  Angel Chapman
3 months ago
Thiago Guimaraes.was my sales specialist on the purchase of a Range Rover HST. Highly recommend seeing Thiago. No pressure and I didn t feel rushed. Process was easy. His years of working with Land Rover showed in his phenomenal knowledge of the vehicle! Elated with my purchase and experience at Land Rover of Cherry Hill!!

  Charlene Williams
11 months ago
Let me preface this by stating I find the car buying process very daunting, stressful and is my least favorite aspect of "Adulting". I had no intention of buying a car; just curious & just "looking" but in a matter of hours . . .Adam was a great sales associate. Most importantly he did not hesitate to approach & assist me. Adam answered all of my questions, had a great deal of product knowledge, was informative, and very resourceful and provided updated information. He assessed my needs, made suggestions & recommendations which ultimately allowed me to move forward with my purchase with confidence!I am very pleased with my new Land Rover Discovery - it rides promised and Adam is still available to answer questions post purchase and I really appreciate that.

  joe serici
3 months ago
The worst dealership possible refuse people who not only bought and owned a range rover but owned multiple, instead of trying to correct an issue they just refuse service and state they have the right to make that decision, we ll I have the right to go viral and put my review in on how customers who spend a lot of money to drive a vehicle are treated. EVERYONE SAVE YOUR MONEY AND GO SOMEWHERE ELSE, will never own another one again thanks to this dealership.

  Yolanda Jones
2 months ago
First, I want to start out by saying that I never thought after 28 years with BMW that I would ever leave, but I did. Five years ago, I was curious about a Range Rover, so I sought one in Cherry Hill. While on the lot, a gentleman named AK approached me and asked if I needed any help. So I told him my situation with my BMW and how unsatisfied I was . He said well we can get you out of it."" How much do you owe. I told told him he ran the numbers, and they weren't in my best interest at that time. He said, "Here's my card, and when you're ready, come back, I'll be here." Fast word 6 years later, I came back but forgot I had spoken to AK and was approached by a woman. It was very nice and gave me some valuable information about leasing. I was coming to the end of my lease and still was undecided. When I went back to BMW and asked about purchasing the vehicle, the numbers just didn't make since to buy a 3 years-old car for the crazy amount of interest, along with a down payment on a vehicle that I am already leasing. At that point, I had made up my mind and decided to leave BMW because my loyalty clearly didn't mean anything, so why should I say. I loved my client advisor, but I needed to change, and I did. I called AK and made an appointment to build me a vehicle. We sat down, and he patiently went through every step of my build, and in the end, I was a new owner of a Landrover Defender. I probably was in and out in an hour. AK is an awesome, patient caring, soft-spoken man with a big heart. He made my buying experience an amazing one, and Dan, the finance manager, did just as an awesome job taking time to discuss all my other options with no pressure added.UPDATE: TRIP INTERRUPTIONOn December 28th, my trip to South Carolina was interrupted by my new 2023 Defender, breaking down over 650 miles away from home and 10 minutes away from my destination, on a dark highway with barely having hazard lights. I had to call for the local police to sit behind me so that my family and I wouldn't become a fatality. My 14 years old daughter cried the entire time. The nice and friendly North Myrtle South Carolina police waited with us for 4 hours with their lights on, so no one would hit us. Finally, 4 hours later, roadside assistance came to tow my truck to the nearest Landrover dealer, which was in Wilmington, North Carolina, an 1 hour and 15 minutes away. Once my vehicle was towed, my family and I would have been stranded on the highway either to wait for roadside assistance to send for an Uber to pick us up, but thankfully, the nice North Myrtle beach police officers escorted us to our destination. The following morning, I called the dealership to which my vehicle was towed and spoke to an amazing specialist named Charles Howard. He was my knight and shining armor. The entire 3 weeks of my vehicle was at the dealer. Yes, 3 weeks until the parts would come in, but in the meantime, I was in South Carolina trying to figure out how I'm going to continue my vacation, let alone get home. I called the dealer, and he said to call roadside assistance and tell them your trip was interrupted and you need a rental car. I called only to speak to 2 idiots and gave me no advice, nor would tell me my roadside assistance benefits and told me that they can't offer me a rental car. Call back and ask for a supervisor. I did and spoke to someone who confirmed and ordered me an Uber to the rental car agency. When I finally got home, I called the dealer because I had to return the rental vehicle the next day, and now I don't have a vehicle. I called Cherry Hill Jaquar Landrover only to get the run around by AK and Joe, the sales manager. I asked for a loaner, and they said if my car is at the dealer for 2 weeks, then they'll give me a loaner. Well, it was 3, and they said it was nothing they could do. I will have to figure it out myself because they never had this happen before. Where was the professionalism and the customer service AK. You were my client advisor and should have advised me better. Instead, he chose not to help

  Steve Bliss
a month ago
We recently worked with Thiago to acquire our 2024 Velar. He was attentive and thorough and great to work worth. We look forward to working with him and LRCH again in the future.

  Joseph
7 months ago
Preface: I'd rather fall in to a canyon and have to cut my arm off to free myself than deal with the protracted car buying process.But you know what? Adam here at Land Rover Cherry Hill made the entire buying process easy and seamless from start to finish. After months of looking, I found the exact spec of SUV I was looking for here in Cherry Hill. Adam made the entire process easy from start to finish. I am absolutely a customer for life of this dealership now.

  Gambo Moussa
3 months ago
It was smooth and easy and AK was very helpful literally looked for the car last minute and I picked it up in a few hours. I ll recommend this dealership I love my Range Rover

  E
9 months ago
Great experience! I traveled from NY to look at a land rover and trade in my suv. Cherry Hill Land Rover gave me a great deal on the trade and worked with me throughout the process. Jean Hall was absolutely terrific to work with. SO helpful and absolutely no pressure to buy. I had to drive a few hours to get there, when I purchase my next Land Rover, I will go to the Cherry Hill location. I highly recommend this dealer.

  Mark Tuteja
2 weeks ago
Though we weren t able to buy the car due to lack of availability of what we were looking for. Thiago was great during the process.

  MarMar Marzee MarM�r
11 months ago
Got My oil change and I'm Very satisfied with there professional services and support,I definitely be going there for all my future issues with my Range Rover!

  John Swords
4 years ago
My sales person AK was great to interact with. He worked hard to find the exact RR Sport for me. I m very happy with my experience with RR Cherry Hill.

  j-s wong
2 months ago
I've been a loyal Land Rover owner for decades; thus, may be biased on the brand. However, I am truly positively surprised with the feel and performance of the Defender I purchased.Moreover, what continues to keep me loyal to JLR Cherry Hill is one sales consultant, AK Kazan. His attentiveness, care and consideration are the epitome of authentic and genuine customer service.

  Suzanne Jones
7 years ago
Cherry Hill Land Rover exceed in their Customer Service, No hassle sales Team and 1st Class knowledge of the vehicles they sell. Brad was pretty awesome! The service department are great too. All in All a great place to buy a car or two!

  Kenneth Smith
3 weeks ago
Great service departmentLorraine awesomeNo better place to get your Range Rover serviced