Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Stephanie Goralski
4 months ago
Horrible experience. Went around 8:30 am for a battery and was told I needed to bring the car back because there were 2 types of batteries and they needed my old battery to determine which one it was. I was told to come back at 10:00 am and they could replace the battery for me. I arrived back at 10:00 am and was told the employee who could do it was not in yet. I waited for 40 mins for them to say that it was the GM of the store that I was waiting on and now they didn't know when he would be in. I then asked the guy behind the counter if he could just go out front and look at the battery to determine which one I needed so I could purchase it and have it installed myself. I was told no because he was the only one there. I could have went elesewhere had I been told that they are short staffed with a GM that apparentloy shows up whenever he feels like it rather then when he is scheduled. Thankfully there is a place right next door..My Family Car Care who helped replace the battery for me in 15 minutes. Never again will I go to any Advanced Auto Parts for anything but i do highly recommend My Family Car Care.

  Brad Harley
8 months ago
I purchased a vehicle radio antenna and it didn't fit. I tried to return it and the employee (Joe) stated he would not accept it because it was opened already. I said yes but it did not fit, every other one I've bought there fits. He said okay he will refund this one but I can't buy anything else and open it, expecting a refund. I picked out three potential new antenna choices although none appeared to have the adapter big enough for my vehicle. They all state "Universal Adapters" yet the first one did not work. The employee Joe repeated about five times that they are all universal and state "Universal Adapters" on the packaging. He said what would I like him to so. I said A) Please look in your computer and match my vehicle with the correct antenna. B) Allow me to purchase one I'm fairly sure should work, but if it does not, allow me to return it. He said "What don't you understand, these all state "Universal Adapters?". At that point my intelligence was insulted because I could clearly see through the packaging that they each had different adapters and in fact were not all the same and "Universal". I quietly but strongly said if they are all universal then why did the first one not fit. At that point Joe lost his temper. He said that's it, I've had enough of this. I'm going to refund your money for the first one and I'm not selling you any more antennas or anything else in this store. I said kindly please may I speak to the manager. He said that he actually already is the manager. I was not able to purchase anything else in the store.

  Osamah Kamal
7 months ago
Very bad customer service. I ve asked to replace my windshield wipers and they said we can t do that now cuz we are only 2 people at this time . None of them were busy and was only me customer at the shop . They should be more professional

  Ben carpenter
7 months ago
Jon at your cherry hill store was fantastic. I was in a pinch and he helped me out until everything was working. Thank you so much for all your help Jon.

  dajoma86
3 weeks ago
rude you can't ask for favors we spend a lot on parts

  Christian Elzey
3 months ago
Their website and signage says they should be open, but they're inexplicably closed.

  John Gamel
a year ago
I had to find a battery fast for my daughter. I went looking online and found that Advance Auto had the best prices and selection. I arrived at the Haddonfield Road, Cherry Hill location and spoke with Walt. We discussed the battery I needed and then asked one of his staff to installed the Platinum DieHard battery in my daughter's car. Walt was very helpful, explained the 4-year warranty, and registered the battery to my daughter. I was in and out in short order with a great battery at a great price!

  Michael K.
10 months ago
Don't want to jinx myself, but so far I've never had an issue at this location. Employees always helpful, and when I place online orders they are always ready when I get to the store.

  John Mahaney
2 years ago
Advance not only helped me get the right parts at a fair price but also helped me with advice on how to install them. They were professional and very customer centric. I have been more than once and have driven out of my way to return. Same great service on all visits.

  Scott Ryan
2 years ago
Got put on hold for 15 mins and got hung up on. Called back told them I got hung up on and not sitting on hold again and they hung up. Went up there, and there is one guy working taking his sweet time and 2 other employees sitting around in the back doing nothing. This is a regular thing every time I need a part.GO TO AUTOZONE ON CHAPEL AVE TO HAVE A BETTER AND FASTER EXPERIENCE! Only gave the one star so that my review will be posted

  Steven Cooper
3 years ago
Needed a battery because mine was DEAD! Shocker!, Their selection was gold or platinum, that's it. The bright side is they had a battery in stock, the dark side is the sticker shock. Walmart is usually a lot cheaper for the same battery. Ok, at least they will install it since they have it plastered all over the windows for free installation. Wrong again! It was too late (like 6:15 pm) for a store that closes at 9pm and 2 employees inside. A job that takes 10 minutes on average and is PLASTERED ALL OVER YOUR BUSINESS AS A SERVICE OFFERED! At least they let me use their tools to change it myself and not have to return the core. Will I recommend, no. Try Walmart and do it yourself if they have the battery.

  Donna Topham
5 years ago
Always helpful in finding right windshield wipers and they install them for me too. Have a great variety of auto supplies. May be able to get better price on sale elsewhere, but for the convenience of getting the correct product it's my go to parts store.

  jay loz
a year ago
Advance Auto Parts in Cherry Hill Haddonfield Road great customer service had the chance to speak to the manager he was nice kind and respectful I will continue to shop at Advance Auto Parts Cherry Hill

  Tierra Green
4 years ago
Just left this location and they might need to hire due to understaffing. The gentleman whom is working this store currently is completely overwhelmed and quite rude. I work in customer service as well, and one thing I know is to never make your customers feel like a bother. I asked for a battery testing as they advertise free battery testing. This man blows his breath says I m busy, you see I m the only one in here working. I also watched him walk away from a customer as they were asking a question. This is unacceptable. Hire fast as your current Monday afternoon employee needs help immediately!!!

  Lisa Wilson
3 years ago
Manager refused to help install my battery because he was "off the clock" and there was no one else to assist. Gave me tools to figure it out on my own in a snow storm and drove away. Not a good experience at all and will never go back.

  Katelynn Sweeney
5 years ago
Really great service so far! First time I felt like a car mechanic wasn t just trying to get the most money out of me that they could get just because cars are not my area of expertise.I got the feeling that Nick and everyone there actually just wanted me to drive safely.

  Brandon McCallum
7 years ago
The stores general manager is a complete moron! Hopefully the people working at her store don't follow such a ridiculous example of how to interact with paying customers. DO NOT go there unless you want to deal with a unprofessional, pushy, rude, and inept store manager. Funny thing is, ask for the District Managers number and she'll give you HER OWN business card....she must think that her customers are as inept as she is. My advice, avoid this store all together, and if you go and deal with her, and have horrible service, and since she won't provide her bosses number, just go online to get Corporates number and make a complaint. Apparently this has been a recurring complaint....Autozone it is from now on.

  Dylan Himes
4 years ago
Great place got it done in a couple of days. Pulled up and they was finish on the planed day. Good service and great people. Just be curious when making reservations with the staff, and they will take care of you.

  Mark
7 years ago
I will never go to this Advance Auto Parts store for any of my auto parts needs again, due to one bad experience with an employee by the name of John. I came into the store to buy some cans of R134a, but also inquired about a clutch relay to see if that could also be causing the A/C issues in my girlfriend s car. Upon inquiring about the clutch relay part, John looked at me as if I did not know what I was talking about. So, I went on my phone to search for a clutch relay part number (which should have been his job in the first place), and he began making rude and impatient gestures, such as grunting, burying his head into his hands, tapping relentlessly on the counter, as if I was wasting his time. I kept my composure and ignored the fact he didn t know what a clutch relay was, and decided to go ahead and just purchase the R134a anyway (in case I needed it for my car in the near future). Prior to finalizing the purchase, my girlfriend asked if we could use a coupon and started searching for one on her phone. He continued with his rude and impatient gestures, but now it was directed to my girlfriend. This was the last draw for me and told him to forget about finalizing the purchase. As we proceeded to walk away, I told him to better change his attitude. He apologized in a fake way, as if he really didn t care he pushed business away. To add to that, another employee in the store witnessed this and didn t even correct his fellow employee. For the company s sake, I hope this is a one off situation and is not the actual culture they expect their employee s to follow. After leaving this store, I drove to Auto Zone in Moorestown. They were friendlier and willing to help, which is expected from a respectable business. I will be going to Auto Zone from now on for my auto parts needs.

  Keith Edginton
5 years ago
Very helpful staff. Went in one time with a battery issue, battery showed good but could have used a charge. The gentleman at the counter charged the battery up and there was no charge for this service. That s what I call helpful and caring service.

  Kory Grace
7 years ago
Commercial managerRich and general manager Mary Lew and Bob are awesome people. Very helpful and knowledgeable. In reality the whole staff is great. Buy a lot of parts for everything from rolls royces and to Cadillac to Mercedes and Chevys here. Always helpful, always get me what I need even if that means spending some time sourcing the part from somewhere other than their back shelves like some other advance autos do.

  Bob Brown
2 years ago
Fast, knowledgeable staff. Quick service and a friendly atmosphere. Average price but had product on sale. Recommended!

  Danny Cintioli
a year ago
Was closed 16 mins before closing n said that cash draws close automatically n can't take payment when I was sent from other store to get part other manager called for us when we e were at door but they got shot down to would not go there

  Sandy Martin
3 years ago
Noticed my rear wiper was shredding, so stopped at Advance Auto. Asked them how to replace, could not get the arm all the way up - he just went out to the car and did it!! Thank you for your customer service.

  Rick Meisner
a year ago
Don't have air filters for 2009 or 2019 cars in stock that sad it's only a lousy air filter and two different locations

  Jonathan
5 years ago
Wants great part and service come here there a young handsome man there name john that the general manager there he gave me the greatest seevice in parts no matter whats i come here no matter what and his staff is a amazing team that backs him up , thanks for service guys we appreciate it alot john.

  Roxy Love
2 years ago
The staff was very nice! They were amazing and were very helpful. The staff was very informed on their products too.

  John H
2 years ago
The guy working nights offered to stay open a little later if I didn't make it in time to get a battery for my truck that had just broken down a few miles away. Very friendly staff

  Techno
4 years ago
Great place and great workers, came in right before they were going to close to get wiper blades and they took their time to install the front and rear blades for me. Thank you Bryan and Christian for the help!!!

  Ben Kranefeld
7 years ago
The employees are friendly and have a decent amount of knowledge concerning auto parts. The store generally seems to be stocked with an adequate amount parts and accessories for your vehicle.