AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Autumn Velez
a week ago
I ordered our items online that said that they were in stock and when I get to the store they say that they don t have them however, online it shows that they are in stock that is because the people at the store not doing a job and logging in their inventory when they sell them. Furthermore, the representative at the counter and the manager both did very little to help me out in the situation. They told me that they would just have to give me a refund and they couldn t help me. They even check the back of the store. All they checked was the aisle aisle furthermore, they informed me that a store nearby had eight in stock and I only needed four of the items one they informed me of this I asked them can I pick it up from that store and they told me that I cannot pick it up from that store why would you inform me that they had eight in stock if I can t pick it up from the store

  Chelsea Tomblin
a month ago
This store is great and always super helpful, especially Ralph. He didn t need to, but he replaced my headlight for me despite it being a little extra work. Very grateful for the good vibes and good service! Will continue to come here.

  Stephanie Gonzales
2 weeks ago
Store was super helpful! My windshield wiper was broken and they helped me install new ones. May not sound like much but for me it was a huge help! Will definitely be back for any auto needs

  Fatih Yurtseven
a month ago
The people at AutoZone have helped me out immensely today. The first gentleman that helped me did a free battery/alternator/engine code check while the second gentleman who referred to himself as X helped answer all of my questions after I had returned to the store again to ask those questions. Both of them were amazing to talk to and are knowledgeable with cars. I'm a hundred percent returning to this location again.

  Zachary Wyman
a month ago
Got excellent help the other day from Camille. She helped us pick out the exact parts needed for repairs. You are in good hands if you get help from her.

  Brittany J
3 months ago
bought a battery they keep playing games with the warranty stay far away manger is a lier and so is his boss felix district manger. called the 1800 number to file a complaint no one cares!!! its been 3 weeks since this all happen no one calls me back or whats to fix the problem

  Kent Walker
4 months ago
Ralph & Basma thank you for providing exceptional service everytime

  Mcmotosports Mcmotosports
3 months ago
from the store manger to the district manger fire them all!!! they are all fakes!!! I cant believe i got played by them!!! called custmer service phone number they dont care!! that was the last time autozone gets my money lots of other places to shop!!!

  Bill Price
a year ago
Visited here for the first time ever today. Wow. Great service. I needed wiper blades and they made it so seamless and easy. I was greeted immediately by this nice man. Told him what i needed and he showed me exactly what i needed and game me advice when I asked. He even put them on for me and refused a tip. In and out in 10 minutes. A great customer experience always makes my day. Thanks!!!

  Suzanne Cosco
3 months ago
Jason offered to put my new Wipper Blades on my Van. Exceptional service!!

  Laura Brower
10 months ago
The workers are great although very overworked. I think corporate should do better to have the store in Cedar Knolls, New Jersey. staffed better. They are working very hard and there was a long line and they can never answer the phone. it is because I was left on hold for a long time and when I went to the store, I saw why.

  Petey Trainor
3 months ago
Bought brakes here in October. They didn't even last 6 months. Never coming back.

  Chetan
9 months ago
Friendly and helpful staff. If you buy a battery here, they install it for you!!

  Tylim Barron
a year ago
We came to test our battery and needed up replacing it with a Duralast Platinum. Kevin was so professional: fast, communicative, and friendly. Despite the cold weather and the complicated install (thanks, Honda!), he jumped to help. Great service. Bright, clean store. Would go again for my next automotive need. I am officially a regular!

  Italo Bassini
9 months ago
Nice store. Found a similar product to the one I've been looking for. Fair price. Although no "willing to help" personnel. Lots of parking. Nice surrounding area.

  Richard Maker
2 weeks ago
New battery for my truck to go checkout was slow.

  Lauren C
3 months ago
The worst customer service on the planet go to a different autozone

  Kellie VanderMeer
a year ago
Ralph and team quickly helped me with a new battery for my vehicle. The customer service at this autozone has been above and beyond both times I have needed assistance and I will return here for future needs!

  Stephen
11 months ago
They were busy but I only came in for a diagnostic report and got taken care of quickly! Would recommend, plus the staff speaking English and Spanish is a plus.

  Gavi Ellman-Leavell
8 months ago
I came into Autozone very confused about replacing my windshield wipers but thanks to Brian I came out getting what I need and had an overall great experience talking to him, he is a great worker

  Dougy D.
a year ago
I don't typically write reviews but Ralph at AutoZone in Cedar Knolls NJ is a pro. Very knowledgable about the products and vehicles + personal and professional. AutoZone was a great experience thanks to him and the rest of the team. 5-Stars!

  Money Mike
a year ago
Made a purchase and the staff was very helpful. They even offered to help me with installation. Always a great experience at this location. Thank you.

  Victoria Clawson
2 years ago
The staff at the Hanover AutoZone are so incredibly helpful and knowledgeable! Every time I visit, they are always more than willing to answer my questions, direct me to what I need, and even go so far as to help me install it if it is a simple job. These guys are the best!I will continue to come to them for their amazing customer service! Way better than any experience I have had at the Toyota of Morristown dealership for service. Thank you guys!

  Gabriela Greenberger
2 years ago
The staff was beyond helpful, efficient and nice in assisting my boyfriend and I with everything needed to replace our dead battery on our own. From now on this will definitely be our go-to place for this type of service/materials/parts!

  Peter Lorenzo
3 years ago
I want to thank Jason for taking the time today to review my battery options and get it changed rt there at the store. Something my dealership said would take 4 ( Four) days. Jason you are gifted in the customer service department of life. Not inly did he change it for me then he made sure it was placed safely. The Store is lucky to have you. Be well! If you need car parts or service...Go se Jason. P Lorenzo

  Kenzie Kramer
8 months ago
If you enjoy being relentlessly hit on by staff (the manager) please shop here!

  Michael Kolba (Kolba)
3 years ago
I arrived to autozone with my deep cycle marine battery to be charged for free as they stated over the phone the day I called and the day I called before just to double check. I drop the battery off and tell them I need it charged and everything's good they say come back in an hour and a half. So I leave come back in an hour and a half and the battery looked like it was in the exact spot I left it. I wait 10 minutes for a employee to come over to me when theirs 3 people walking around behind the counter. And I say I left this here to be charged and it was the exact person I talked to about having it put on the charger. He says its been hectic I couldn't put it on??? He couldn't put a battery on the charger. He says I can put it on now so I just took it and walked out. Would not recommend going here they do not care what goes on.. Beyond that their was nobody in the store when I arrived there my 120 dollar battery was sitting on the front counter for an hour and a half.

  Karen Ramundo
5 years ago
About a month ago I went into this store because my battery kept dying. Ralph P. was the employee who helped me he was so nice and courteous, He tested the battery which was bad and he quickly replaced it. After he was done I offered him a tip for his prompt courteous service but he would not accept it. As I was leaving I noticed Ralph found some money on the ground and called over to a gentleman who just left the store and Ralph informed the man he had dropped some money. So rare to find a person like Ralph in todays day and age. I called the store to find out Ralph's last name to be sure I had the correct name so that I could right this true and accurate review. Great Guy!! Thank you, Ralph

  Richard Murgittroyd
4 years ago
I needed a new headlight for my Highlander. I bought the light at Autozone in Cedar Knolls and the gentleman there was even able to install it for me at no charge. He wouldn't even accept the tip I offered him! Great service! Saved me hours since I didn't have to drop my car off at the mechanic's shop. Thanks for the great job!!Rich MurgittroydWhippany, NJ

  Danielle D.
a year ago
Great experience here. I was helped right away by Ralph. He assisted me with what I needed and put my windshield wiper blades on my car for me.