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Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Nick S
2 weeks ago
Went in for an alignment after being denied one at another location and they did a great job. The advisor was very front about the process even though their compressor was down, but still was able to get the job done. Only waited about 20 mins and I was out. Great service.
Kevin O'Shaughnessy
a month ago
Red helped me out today I called at 630 letting him know I needed a tire changed after getting a flat. He let me come in, knowing they closed at 7 and got it fixed no problem. He s the man. Very kind.
Omar Elsherif
5 months ago
I called and they took me in the same day. Everyone was very professional and knowledgeable. They kept me updated and worked with my repair insurance company to get my invoice approved.They provide pictures and details of inspection. Will definitely be using them again in the future.
Jesus Navarro
3 months ago
Prompt and friendly service. I had all four tires done, but they have A-level technicians who are going to service two other more complex issues for my other car. Very friendly staff too, they are under new management, and the service has improved.
ChiAn Lee
2 months ago
DO NOT GO TO THIS PLACE PERIOD.This place tried to rob me by claiming that I needed cabin air filter replaced for $280 part + labor (went in for a $105 oil change). Gold air filter won't even cost that much.During check out, staff claimed that he needed to see my driver license in order to complete the customer account set-up. Who knows what they are after. BE AWARE.
Janice Chon
3 months ago
I brought my car in to this location for a routine oil change. Not too long after, I started getting alerts that my engine oil level was low. So we added 1 quart engine oil. A few weeks later the alert goes off again and yet again we added 1 more quart. We brought it back to Pep Boys hoping they could spot the issue. They informed us that the oil drain plug was not screwed in tightly and that's what caused the leak. 2 more weeks later, we get the alert AGAIN! Frustrated, we brought our car to a trusted neighborhood mechanic and he informed us that the plug and oil pan were damaged! How do you mess this up?! Ask yourself this before coming here, do you want people who can't do an oil change properly working on your car?
idara inyang
a month ago
Pepboys west caldwell im giving 5 stars for multiple reasons. They keep you up to date with your car as its being serviced, everyone is respectful, keeps safety first with all their customers. I went in for a routine oil change and they caught a serious problem that could've caused grave danger to my car....so thank you to all!
Gary Cain
5 months ago
While traveling out of state, I loaded the car for the return trip, only to discover a flat rear tire. After pumping it back up with a bicycle pump, I then hurried to the closest Pep Boys store. Fortunately, they squeezed me in and rapidly repaired the tire. Major kudos for excellent customer service.
Chris Massotto
5 months ago
I was in last month looking for a replacement wiper blade, but unfortunately it was out of stock. Gabe, one of the mechanics, was helpful in suggesting another Pep Boys that might have what I needed and even explained how to replace the part myself. I will definitely be going back again when the time arises.
Tiana Johnson
5 months ago
Amanda is the best representative I have ever met. She was kind, courteous and professional. Explained everything to me and got the job done promptly with the staff. Will return again.
Bolo Henley (BoloDaDon)
2 months ago
I want to thank you guys at Pepboys for doing an excellent job repairing my car in a reasonable amount of time, and also for your great service in helping with my situation. I recommend Caldwell location
Daniel See
a month ago
Ordered tires on the PEP BOYS website and somehow this location doesn't "carry" them and has never heard of this kind of tire. Funny that the tire is on the cheaper side. Don't sell stuff on your website if you don't have it. I will not return to this location or Pep Boys.
Paul Garc�a
2 months ago
I stop by last week to do some work for my vehicle and I was not aware that my car needed some parts to be replace , the service manager JAIRO was very nice and detail regarding everything the report was saying , Manager took me to the service area and showed me my brakes and rotors needed to be replace , I applied for the credit card and I was approve I didn t have to paid anything and I was cover , I am glad you guys have new management and than you so much Jairo for taking care of me and my family , I highly recommened this location and best experience ever
Freiqui Espinal
2 months ago
Came here today for an oil change on my car. The staff is very knowledgeable and courteous. Thank you Jairo and Red!
Akira Ryu
6 months ago
My battery was on its last run, my car barely turn on and right after work at 4:30pm..not that many places stay open until 6 pm or 7pm. But good old reliable!! ; ) so I swung by and without appointment and not much of a wait. I was able to get serviced, without feeling that I might be taken advantage of you see every time I go anywhere. It starts with the your car needs this, you have you change that, always unnecessary things get added on just because they think I'll get fool by it. But this place was reliable and right to the point. I felt super happy to find the help and battery change that I needed on a rainy Thursday afternoon after 5pm :) The workers were great and helpful.
Hala Wassef
6 months ago
They have a very kind and professional crew. I didn't get a service at this location, I just needed air in my tires. They were incredibly helpful. They put air in the tire that needed air and checked the other 3. All of them are friendly and welcoming. I left wanting to go back to this location.
Ed
3 months ago
These guys thought I didn t know about prices told me 4k for wheel alignment all four rotors and all brakes, front and back and a water pump. I also found out that it wasn t the water pump I will never go back to this place.
Brian Baird
6 months ago
The new manager Jairo and his team were excellent. Came in for a quote on new brake pads and rotors in the morning and had the work done in the afternoon. Top notch service, will definitely be back.
Jade E
7 months ago
Don t waste your time here, they up charge crazy amounts. Caldwell tire down the street is very reliable and trustworthy. Especially if you re someone that doesn t know to much about cars. Pep boys tried to charge me $800 more than what was needed.
Eric Javis
4 months ago
They have a new mangers all the time. Jyrio is definitely the worst one so far. Empty promises. They must be buying these 5 star reviews.
Jim Spencer
8 months ago
The person I dealt with was Gabe and his entire team was professional and extremely knowledgeable. They helped me get my recommended tires for my vehicle in a timely manner and get me on my way so I could enjoy my vacation!!!! Thank you & I highly recommend the Pep Boys location on Bloomfield Avenue in Caldwell, NJ. Jim Spencer
Sean Casta�eda
8 months ago
Came in on a Sunday afternoon 30 mins before closing after trying/going to 3 other shops earlier but being turned away because of the manual transmission; the manager Gabriel communicated the price and other useful tire/alignment best practice tidbits and had the team members quickly replace my older tire on the car with a new one I got from a 3rd party vendor, balancing and mounting it in about 15 mins. Overall pleasant interaction and thankful they could immediately service me and the manual transmission on such short notice! Would definitely recommend to a friend
Wik Tem
6 months ago
DO NOT GO TO THIS LOCATION!!Pepboys used to be a place you can trust to do quality work and be well below dealer pricing.DO NOT GO TO THIS LOCATION!!Went in expecting to replace rear discs /rotors and pads. The mechanic, service person and DISTRICT manager insist that the rear calipers are toast and need to be replaced. They gave me a quote and told me not to show the dealer.As this did not sit right with me - I went to the dealer - who quoted me a price that was $285 LESS than this location for just the rotors+pads. AND the dealer then applied a coupon on top of that!! The dealer even showed me that the rear calipers were fine!!Do yourself a favor and avoid this place like the plague. Your wallet will Thank you. The work will be better from elsewhere, and you don't need to worry about shady shannigans from the mechanic or district manager!!
DeeDee Grann
9 months ago
Very happy with the service. Called on a Sunday morning our check engine light suddenly came on. Took us in right away checked the problem and had the car back quickly. Will definitely return and recommend.
dilcia brooms
a month ago
Knowledgeable and encouraging!! This my 2nd visit with supervisor RED. He and the team gave me comfort in completing my needs on my 2006 Honda Pilot.
anthony ammirarto
a month ago
I wouldn t even let them work on my bicycle again they were inept, nonprofessional and upcharged me because they didn t have a filter in stockWill not be giving them my business ever again
Celia
a month ago
Great thorough service.Car was ready when promised.Thank you!
jimtomatola
3 months ago
Had new tires mounted and balanced at a very reasonable price.
Marisol Borges
8 months ago
Love this location. My appointments are always on time and they are very kind. Shout out to Amanda at the front desk. She is always super pleasant and willing to help.
Michelle Tamberelli
4 months ago
I was a long time customer of yours but due to the constant changes of management and techs with not enough knowledge which I was sent to the dealer for my problem because they didn't want to try to fix my car so I had to spend 3 times the amount. But I informed that it was under new management and new certified techs so I went back and I am so happy I did. I met Soleman and Red the new manager what a pleasure he is and has a great personality and your techs look neat and professional also the place is clean !!!And work was done in the time I was told. I will definitely be back with all of my 4 cars. Thank you for the change. I wanted to add that SOLEMAN and RED are amazing...THANK GOODNESS YOU'VE CHANGED OVER AGAIN AND THE OLD MGR DANIEL IS GONE !!!!I just wanted to say that we miss Soleman in Caldwell so we have made several trips to the Patterson location for reasons that the manager who took over is not a nice person. With that being said we are so EXCITED that RED IS BACK PLEASEdo not take him away from Caldwell we would love him to stay and have ours cars serviced with him. He is a very special and genuine man. Thank you