Ray Catena INFINITI of Bridgewater

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jason T
4 months ago
Highly recommend, especially for people purchasing from a distance!I worked with this dealership over phone an email to make arrangements for my purchase. Corey was extremely responsive and helpful throughout the entire process. On the day of my purchase, I drove 3 hours to the dealership to pick-up the car. All of the paperwork was ready to go and exactly what we agreed to. These guys are no nonsense! I really appreciate their customer service, and the car is perfect!

  Fredrick Rosenburg
a month ago
Got my past cars serviced here and just bought another car from here, absolutely amazing service! I will never go to other dealers but Ray Catena to buy my future cars. Everyone is very welcoming and very honest. The dmv had an issue with my plates and the plate women, Dina fixed it with no problem at all and very quickly. Definitely recommend to anyone looking to purchase!!!

  Jim Canova
2 months ago
Great service from salesman Joe Petruccelli. He even brought the used G50 into the showroom before we got there. Real class. The sales manager gave us a small discount for a small dent in the door. The whole process took 4 1/2 hours to drive the car away.

  AL Cic
3 months ago
My first mistake was trusting Edison Infiniti thinking it was anything like Ray Catena, not even close! They are awful! Nothing compares to the service and customer service of a Ray Catena dealership. My service advisor John makes sure this is an effortless task for me and takes care of every detail!Lesson learned, I will happily drive 45 min to the Bridgewater location. They are the best!

  Shanese Page
4 months ago
I wanted to write this review to let everyone know of the great sales experience I had at this Ray Catena location. From beginning to end, it was my pleasure working with Joe Petruccelli. He made this car buying experience very easy and I would recommend him and this dealership a 100%. I appreciate the honesty and hospitality that was shown to me.

  Lenny Flores
10 months ago
I Had An Amazing Car Buying Experience Thanks to My Salesman Andrew. He is very knowledgeable and patient with me. I recently purchased a Q50 which the whole process was smooth, didn't feel rushed or pressured. The experience was beyond and anticipated that I returned and bought another car from Andrew which was a QX60. For your car buying needs go see Andrew. He will go Above and Beyond !

  Jasmin Cox
3 months ago
I can't say enough good things about my experience at Ray Catena Infiniti of Bridgewater! From the moment I walked in, Joseph, Tim, Sean, and John K made me feel like a valued customer. Their exceptional level of service, combined with their genuine kindness and courtesy, truly stood out. Not only did they assist me in finding the perfect vehicle, but they also followed up with me in a timely manner, ensuring that everything went smoothly throughout the entire process. Their attention to detail and dedication to customer satisfaction were truly impressive.I want to give a special shoutout to Joseph for making the car-buying process quick and hassle-free. His knowledge and expertise were evident, and he went above and beyond to address any questions or concerns I had. Tim, the manager, was equally amazing, providing excellent support and guidance. And I can't forget to mention Sean and John K in the service department, who were incredibly helpful and ensured that my new vehicle was in top-notch condition.I'm thrilled with my purchase and can confidently say that Ray Catena Infiniti of Bridgewater has earned my trust and loyalty. I highly recommend this dealership to anyone in the market for a new vehicle. Happy Holidays to the entire team at Ray Catena Infiniti of Bridgewater!

  Ruben Navarrete
10 months ago
I had a great experience purchasing my new Q50! My salesman Andrew Estrada is very knowledgeable and made the whole process easy and quick. If you are thinking of buying or leasing an Infiniti, go see Andrew!

  ketan patel
4 months ago
Excellent service in all department from sales to finance.very well explained all the features about new car.no gimmick or play around about sales price.no hidden charges included. Promised and explained sales price levy on paper.very quick paperwork from accounting department.many thanks to sales representative Scott Marty and general manager paul throughout the buying process.

  Ashley Janakowski
6 months ago
10/10 RECOMMENDED!!!This place is truly the best. I went here for service and was in and out within 2 hour and the last place I was at was an all day event. The service advisor Kasper was absolutely phenomenal. The reception is amazing and it s easy to go get in contact with my advisor. I will not be going anywhere else but here! I love Ray Catena. No one comes close!!

  Carla Taias
4 months ago
Great experience with Andrew Estrada very knowledgeable and great deal my husband is in the car business and he was impressed great job!!

  Vivek Radia
a year ago
We were interested in a QX60 or QX80. They were super helpful, took me on a few test drives one night and my wife later in the week. By the weekend as we decided to buy I went in and was out with my new ride in under 45 minutes. Very pleasant, honest, shared their own experiences and joys of other car brands and life... No hard sell. Good place.

  michael drivas
3 months ago
Great service, great staff and all around excellent experience. Addressed the issues promptly so that I had my car back the very next day. Highly recommend!!

  Rob Russell
4 months ago
I could not be happier with the experience at Ray Catena Infiniti. Working with Juan Medina he explained every step of way when looking and buying a QX 55. The full staff was wonderful and made the car buying experience stress free. I highly recommend going to Ray Catena Infiniti.

  Max B
6 months ago
Go to douglas in Summit. Went in the first time to look at a CPO Q50, no other customers in the show room mid-day on a saturday, talked numbers and got nowhere, they wouldn't budge on price. Go back a second time, again no other customers in the show room, talk numbers again, again they will not budge on price even though their car is $3-4k more expensive than other dealerships CPOs, they keep saying it's because they put $3k worth of work into the car but if they car is $3k overpriced am i not the one paying for it then? Salesman Girgory was so condescending to me and my mother, talked to us as if we were children who didn't know what we were talking about. Little did they know I am a former car salesman and know how deals work. Me being the only customer in the place twice is obvious why not, figured they'd not want but need a sale, but I guess not. Went to Douglas Infiniti in Summit, their CPOs had all the same work done and it was $5k under Ray Catenas price, guy at the front desk, salesman, and finance manager were all great and I was in and out in 4 hours. They gave me a better price for my trade in and a better interest rate than Ray Catena did. Thanks Douglas Infiniti!

  Kevin Schropshier
3 years ago
What a great experience from the gate dealing with this Team! My salesman was Cory who did a fantastic job from beginning to end. The manager Mark took the deal to a whole nother level accommodating my situation to locking in a way better deal than I anticipated! Highly recommend this team! Keep it going fellas!

  Jay Richter
9 months ago
I had an amazing experience there last week. Everyone was welcoming, friendly and helpful. Alex and Paul got me into the vehicle that I wanted and the process was seamless. They and their team worked around my schedule for both the purchase and pick-up of the vehicle. Highly recommend this dealership!

  guadalupe jimenez
10 months ago
I purchased my QX60 with ease thanks to the Best Sales Person Andrew Estrada ! Andrew took good care of me, very professional & respectful. He explained things in details and took the time to teach me about the vehicle. I m very happy with my new car. Thanks for the excellent service. If you are thinking of buying/leasing, go see Andrew !

  Mario Roselli
9 months ago
Incredible staff and service! I just purchased my second vehicle from them because of how amazing the staff has treated me. Special thank you to Andrew who went above and beyond to make sure everything went smoothly and to Paul for taking excellent care of me. I would highly recommend this dealership to anyone looking for a new or used Infiniti.

  Dennis Coughlin
8 months ago
Just bought a new 2023 QX 50 Sport infinity , Sales rep was Cory.Cory was very knowledgeable, not pushy, allowed me to take my time in the decision making and helped me get a great deal.I would definitely recommend anyone looking to buy or lease a new car to ask for Cory.

  Steph Guzman
10 months ago
I had a fantastic experience leasing a car with Andrew Estrada. From start to finish, Andrew provided excellent service. He was knowledgeable, attentive, and made the entire process seamless. I'm thrilled with my new car and highly recommend Andrew for anyone in search of a reliable and trustworthy car salesman.

  MRS SANDRA SINCLAIR
6 months ago
Visiting Ray CatenaAccessories are over pricedWork in not over pricedThe Labor isIt doesn't take 4 hours at 36 rate a hour close 500.00 to fix a light .Looking at my paperwork my bulb was under 10.00The labor was 600I sick to my when I leftI wish would've went to Autozone or WalmartAnd pay a mechanic.Going to the dealershipWe are payingComfort,snacks,coffeePeople walking Around in uniforms,women and sitting in offices and the rent for building.Never ever AGAINITS OTHER Mechanics just as GOOD IF NOT BETTERINFINITI AND BEYOND TO ANOTHER WORLD OR SOMEPLACE ELSE

  Alena
3 years ago
Right from the start online, Cory was communicative & efficient. The same hour that I placed an inquiry on a car, he had reached out via text and even sent a video walk around of the car that I was interested in. Upon our arrival at Bridgewater, he was ready for us with the car of our choice. Cory walked us through everything, including the test drive, car choice, warranty and fees. I wish I can see or speak to Finance people to clarify some loan details. However, I had a very pleasant and smooth experience with Cory and I would definitely recommend him to my friends (I already did) . Car shopping can be draining and frustrating, but I can say that this was not like that at all. I would do it again!

  MICHAEL SARAO
9 months ago
I had gone to 2 other dealerships, one was another Infinite dealer, yet neither gave me the attention that this dealership did. Cory Wiessel always responded and was extremely helpful. He found me the vehicle I wanted and a great deal.Happy I went to Cory, the experience couldn't have been better!

  Brenton Thompson
3 years ago
Recently called to check availability of a vehicle. Since the first call Carmine was excellent verified the vehicle and setup appt. The vehicle was exactly what I wanted and looked better in person. The entire process was smooth and straightforward. Excellent service as I have always experienced at any Ray Catena. A++

  George Zourzoukis
10 months ago
A Stellar Car Buying Experience for My Wife!I recently had the pleasure of purchasing a car for my wife, and I must say, it was an outstanding experience from start to finish. The entire process was smooth, and we couldn't be happier with the car and the service we received. Here's why we give it a solid five-star rating:Exceptional Customer Service:The dealership staff went above and beyond to make us feel welcomed and valued. From the moment we stepped foot on the lot, we were greeted with genuine warmth and professionalism. The salesperson Gunther Wu was knowledgeable, attentive, and never made us feel rushed or pressured. he took the time to understand our needs and preferences, ensuring that we found the perfect car for my wife.Transparent Pricing:One aspect we particularly appreciated was the transparency in pricing. There were no hidden fees or surprises during the negotiation process. The dealership was upfront about the costs, financing options, and any additional features we wanted to include. It made the entire transaction hassle-free.Impeccable Delivery:When it came time to pick up the car, it was presented to us in pristine condition. The dealership had taken care of all the necessary preparations, including detailing the vehicle to perfection. The handover process was thorough, with the salesperson patiently explaining all the car's features and answering any questions we had.Overall, our car buying experience for my wife was exceptional. The dealership's commitment to customer satisfaction, impressive selection of cars, transparent pricing, smooth financing, and impeccable delivery deserve a resounding five-star rating. I highly recommend Bridgewater Infinity to anyone in search of a reliable and stress-free car buying experience. We'll definitely be returning for any future car purchases.

  Paul S
3 months ago
Thank you Cory and Robert for the great experience ! Recommend to see them if interested in an Infiniti. They were helpful and made the experience to obtain a new car pleasureable.

  Ed
7 months ago
I went to the website to locate (on my own) a QX60 in the color combo that my wife preferred. One dealer told me he'd call back when he located it at another dealer. I gave up after 5.5 hours of waiting and Cory from Ray Catena took over and delivered the exact vehicle we wanted in a little over 4 hours total. THAT'S customer service!

  Noel
10 months ago
I recently had an excellent experience at the Infiniti dealership, thanks to my sales representative Cory. He took great care of me and provided exceptional service without being pushy. Cory's knowledge of the Infiniti vehicles was impressive, and he patiently answered all my questions. The sales manager, Tim, was also knowledgeable and contributed to the smooth process. I highly recommend Cory and the dealership for a hassle-free car-buying experience.

  byron m
2 months ago
Leased a car from here years ago. The lease is up and I'm looking for the buy out option (includes residual value + $300 fee) per the contract. I tried to complete the purchase today (July 30, 2022) but they are forcing me to pay for an additional $162.00 inspection fee before I can buy the car that I'm legally entitled to buy at the residual value and has been in my possession for 39 months.I pointed out that this inspection fee is not in the original contract and I shouldn't be bound by it - they agreed.I even pointed out that I'm willing to sign a waiver absolving them of any liability for "selling me the car" and they refused.Beware!!!Updated Aug 6th, 2022 after dealership response:You can stand by your process but the point is ... I shouldn't be bound by something I did not agree to in the contract - that's contract law 101.Your new policy does not override a legal contract.I think it's short-sighted to treat a buyout customer with indifference because you already made your money from me on the front-side of the deal.Updated Feb 9, 2024:For those interested, I ended up buying the car directly from Infiniti per the original contact (did NOT pay the $162 inspection fee).