AutoZone Auto Parts
4.3 (387)
491 W Union Ave, Bound Brook, NJ 08805
(732) 764-3943
autozone.com
Claimed
Service options
- Curbside pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Edgar Gonzalez
4 months ago
I came in today to exchange the battery that I bought here Gabriel who did the exchange was grat awesome job but his manager which is a Spanish white lady don t know here name came up with attitude when she have to charge me for something else just because they didn t sell me the battery. She doesn t need to work here I think she s knew it something because i never seen her before. If she have problems in her house please tell her to leave them in her house
Danielle LaBarbera
2 months ago
Kevin greeted me right when I entered the store. He assisted me with purchasing the correct antifreeze and windshield wiper for my vehicle. He then assembled the new windshield wiper for me. I was very appreciative of his knowledge and thorough efficient work. He doubled checked to make sure the computer was telling him the proper windshield wiper and I m so glad he did. Everything was easy and calm which is usually not the case when you deal with your car I don t live in that area but I m very happy I stopped there tonight.
Mar Amaru Khan Tril lion
a month ago
My older Maxima had battery issues after my transmission had to be replaced, came to autozone since it had a warranty and Alejandro was helpful enough to replace it quickly . Good service brings customer back for all their car needs. Recommend these guys.
Shawn Sobers
6 days ago
Raphael went out of his way to assist, prevented me from hurting myself using the jack incorrectly. Need more customer service like that everywhere!
Jess Rengulbai
a month ago
Kevin went above and beyond! Another auto-retail store sent me here because of their amazing advice. So glad I stopped by.
J Li
3 weeks ago
The staff of this AutoZone store in Bound Brook were professional. Gabriel of the store was very patient, helpful, and went above and beyond helping customers. Thank you!
Edwin Santos
11 months ago
Came into the store today 4/27/2023 and was assisted by Freddy at the counter. Freddy went above and beyond to help my brother in law and I making sure that we received the correct parts. He was very knowledgeable and made sure we left with everything we needed to complete the task.
Elys Chacon
11 months ago
My dad purchased some duralast tools 15+ years ago. Both were malfunctioning. I try to do an exchange because it s life warranty, store manager Jamar said NO! because he didn t have any record of my dad buying it 15+ years ago through a phone number that doesn t work anymore. Called District Manager Felix. No questions asked he helped right away. Went back to the store C.T Cole Helped to do the exchange very helpful. Store needs better store manager!
Gabriel Best
5 months ago
Went in to pick up some oil and oil filter for my RAV4. I was going to pick it up from Walmart but looked online to see that Autozone price matches the price. So I went inside picked up and went to check out. No one was in the store but me and the manager(older gentleman) and younger employee were at the door. The manager was smoking while holding the door open and I got his attention. I asked if he could price match and like always he had an attitude and told me he can t price match if I order online and pick up from store. The item is in stock at the Walmart store and the younger employee tried to help him understand but he refused to price match. Outside of the fact that Autozone has the same oil for 37.99 while Walmart has it for 27.99 the older gentleman is exhausting. I ve visited this store so many times and I dread when he checks me out. Also smoking a cigarette while holding the door open so that store smells like smoke is super unprofessional. I won t be visiting this store any longer and take my business elsewhere.
Eliot Collins
3 months ago
The Bound Brook AutoZone is great.I was looking for a 35-AGM battery for my 2018 Nissan Sentra. I went to the Raritan location, but they didn't have one. They sent me to the Hillsborough location, where they had one, but they wouldn't install it. Hillsborough called Raritan to ask if they would install it, and Raritan said, "No".I then went to Bound Brook where they had the battery that I wanted, and they were willing to install it. It turned out that installing the battery was not that easy. I took two employees to figure it out, but they didn't give up, and they stuck with it until the job was done. It was cold outside that day as well. I would have had difficulty doing it myself.Bound Brook AutoZone will be my first stop from now on.
W Taylor
4 years ago
This is a great neighborhood Auto Zone. Bryan and crew there provide fast, knowledgeable service whenever you need it. The store is always nicely stocked and if it's not out front, they usually have it in the back. Make this your spot to visit.
Joyce Gluch
2 months ago
The Autozone couldn't help me fix my problem but they did tell me where I could go to fix it. I appreciated that
Richard
a year ago
I REALLY want to like this store but I can't.It ALWAYS takes forever for a store clerk to check you out. Today, I had the added benefit of a manager complaining because he had to help out the associate.Prices are very high here and there is literally no comparison that this store charges well above average for items. I don't know/care if they price match. They should just charge appropriately so you don't have to do any leg work for appropriate pricing.
Cathy M.D
a year ago
I went into this store believing I had no shot at getting my car up and running with it being an older car but there was a man named Stephen running the front counter and when I told him of the issues with my car he happened to have had similar problems in the past . It happened to be something minor but with out his assistance I would have never expected the fix to be so simple and I thank you for saving me hundreds in a Mechanic's shop trying to figure out the simplest of fixes. Your customer service is fantastic and you really can brighten up a day that seemed to be more nerve racking in retrospect. From now on I will most definitely be in there for any parts and hope to have the pleasure of catching Stephen while he is there to help me out.
Amanda DePalma
a year ago
I come into this store regularly, and although I see the team as polite and helpful I don't quite get the experience when the customer service manager Stephen is in most mornings. Not only is he pleasant he makes sure to greet everyone as hectic as some days I've been there have been. He goes above and beyond to help or he asked someone a part of their team to assist. Even when he is assisting other patrons and unavailable he does direct you in the direction of where and what you are looking for and will make sure to check if you found it when he's done with what he was taking care of for another customer first. he makes sure you know he hasn't forgotten about you and trys his best to assist in help finding the product if they may not have it on hand, contacting different locations and if you're unable to go-to another or they don't have it at the other location they order on the spot for next day pick up. I've had greater experiences within the last few months in this auto zone in Bound Brook then I've had in years or in many stores this year for that matter. I appreciate the men at this store but especially the manager Stephen, thank you. Keep up the good work guys. I will forever point my friends family and anyone I know in the area to this store especially this location as all of their employees are always looking to help the customer as much as they can with anything and everything they are able to.
Daniel Potempa
5 months ago
Even the self checkout doesn t work. Nothing in this store revolves around the word FAST!
Alberto Ramirez
3 months ago
Loved excellent service
ThreeBoys AndAPolarBear
2 years ago
Great customer service!I had to visit today, because my rescue dog unfortunately peed on the car seat! The smell wouldn't come out even with a seat shampoo. The gentleman who helped me today, sorry I didn't get his name, was awesome. Friendly and informative. He showed me several products, answered my questions and I left happily with my supplies. It worked! My car smells and looks great again. Thank you for the great experience!
Mario Valverde
2 years ago
Great place to get things for your car. I came in today on 02/27/22. The customer service representative Gabriel H was very helpful. He helped me change my front headlight and my tail light. Very knowledgeable and overall great customer service, went above and beyond to help solve a problem i had with my headlight. Highly recommend going to this place . Great staff overall. A+++
Deandrea Grim
a year ago
Stopped in earlier this week needing help with oil and brake lights. The new manager on sight was a delight in helpful information in regards to my vehicle and even a quick lesson on how to properly change out my brake lights when asked. He made my experience quick and easy. This auto zone isn't usually my favorite to go to in the past but with the new management they now have in place Im sure they'll get things smoothly running and it'll be my go to!
Greg Zissu
a year ago
Highly recommend this location for both knowledge and service! Needed a battery replacement and they were extremely helpful. No one expected a difficult install but the first employee couldn t handle it. However the manager came over, jumped in himself and made sure it was done right. This isn t the closest location for me but it s worth traveling the extra distance!
A C
2 years ago
I changed battery here on Saturday and highly recommend this store. The young representative who installed the battery for me was very helpful and friendly. I forgot to ask his name, but guess he may be a manager, and I hope the company recognizes what a great asset he is!
Nicole
a year ago
Super Quick & easy system print out to see what was wrong with my car. Was free and tells me what I need to do. Employees friendly and helpful.
Alexandra D
a year ago
I came in thinking my A/C wasn t working because of a fuse. I was in the lot looking at my fuses when a man with longer hair tied back came out and asked if I needed help. He graciously looked at it, and was able to find the part online and tell me what store I could get it from. Excellent service.
Danielle Ricciardi
3 years ago
Manager C.T. was so generous to me and such a wonderful man. I forgot my purse and drove over there with my newborn and he gave me my key battery for free instead of me running back and forth with my baby because I lived far away. I truly appreciate him and his generosity. Wish there were more people in the world like him. Thank you again. I highly recommend this store.
linda balogh
a year ago
I stopped in today to get a bulb for the light above my license plate, I was in the middle of scanning the QR code for the right bulb when C.T. called me over and said he would help me find the right one(rather than me struggling to find it in me cell phone). It s a Sunday, so my mechanic is not available, I asked if someone could replace the bad one, and Freddy stepped up and said he would give it a shot(apparently some are more difficult than others), but he was able to install it with no problem. I will definitely return to this store when I need parts.
JOSE MEDINA
6 months ago
Good service, very big sandwiches for the price. Will visit again.
Bri Mur
2 years ago
I had a wonderful experience at this AutoZone in bound Brook Dennis the manager helped me out and was very thorough and made sure everything I needed was fulfilled. Cole saved the day recommending rain-x for my car windshield. The guys are the best !
Barbara Cole
6 years ago
I know these types of places get a bad rep, but my visit here was great. I knew what I wanted, but had questions about a difference between 3 models of it. They gave me pros and cons of each, and even called over an associate who actually had used 2 of the options to give a review and opinion. it made me feel like I was truly making a more informed choice. Prices are average for this kind of place. I'll be back just because they took an extra minute or two to help me get more information.
lu pa
6 months ago
Excellent costumer service, I recommend visiting this place.