Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Joshua Dronkers
4 weeks ago
Needed a 20ft shipping container picked and loaded to a tractor trailer. Joe at Twin Towing was super helpful and communicative to help me get this project done. Would use them again and I recommend them to anyone needed heavy lift services.
Rebeca Rebollo
2 months ago
If I could give non I would.. the experience I had with this company is completely awful. I m pregnant , & I caught a flat yesterday. Waited 2 HRS, for someone to arrive to assist, for them to not fully perform the service because I had a strip bolt I had the key n everything set for my tire, but he insisted that he could not take it out & that you need a special machine & it needed to be towed . & they were not going to refund my money back. Me not knowingly exactly what s happening because I have knowledge of tires , etc. Basically told me he had no other option to assist other then to tow my car. I said ok & I called for a ride & they would arrive 20 mins for him to say that he was not able to wait 20 mins . Mind you I waited 2 hrs couldn t even wait 20 mins . & that he had to take me to the twin towing place to be picked up which is 40 mins from the house. ../ the guy on the other line was completely rude & unconsiderate .. paid $86 for a service that could not be complete & on top $150 to get my car released .. it s unbelievable. I had to take my car to a mechanic next to it & thankfully they charged me $15!!! To help, & did it with NO ISSUES. Twin towing is a rip off
Bonnie The Poet
a year ago
Easy, quick. Not so expensive. My car was towed from the parkway due an accident and I was transported to the ER. Around 9:45am. Went to pick up the car after being discharged around 1-2pm and the total was about $150. I was thankful that their tow company was not too far from me
Tasha Sirleaf
a year ago
I gave 3 stars because of the customer service lady but these people broke my freaking Mazda key fan when my car got towed to them and they had the audacity to tell me that s how my key came to a brand new car & they work with the police be careful
yordan jimenez
7 months ago
DO NOT USE THEM FOR ANYTHING.THIEVES, THEY GO THROUGH YOUR STUFFMy car was getting towed to their yard (less than a mile away from their yard) because the guy said he didn't want to tow it to my house (5 minutes away) so I beat him to the yard in another car, while he was still getting the car up and he didn't show up for a whole hour. The dispatcher said he was inside. Not once did anyone go in there. It was night time, anyone would have noticed tow truck. When I go get the car out, multiple people complained about damages to their cars and I even heard them talking about a 1500 dollar bumper they knew they were gonna hear about. Avoid this place at all costs.
Dominique Brown
a year ago
STOLE CARD INFORMATION!!!!I waited for a tow for 4 hours in below zero weather (not their fault) and when I finally got a tow the driver stole my card info and used it to buy Uber rides, UberEats, and T-Mobile services. I just recently moved to NJ ( 2 days prior) and my car broke down. When I questioned the bank about the charges they let me know the charges came from an address and person living in NJ. Knowing that the only contact I've had in NJ came from the tow company I called the tow company and informed them about the situation. The dispatcher told me he would notify the owner and someone would call me back and of course I never received a call back. I tried to allow the business to make this right but they don't seem to care. He used my card totaling $480. Making international calls and everything. He was a foreigner for sure so that also let me know it was him. Plenty of reviews mentioned the thief of their personal items. They're not lying. Do not use this company!I am pressing charges and I do plan on suing the company!Service: Car towing
Sailor's Mouth
2 years ago
If you get in a very bad accident where you need to be towed (Parkway, NJ turnpike).... First thing you have to do even before the police gets there is to call your insurance company , which is a probably 1 hour wait b4 an agent connects with you on the phone .. The reason is because once the car is impounded at the towing place... you're not going to get your personals in your vehicle ,unless they know there going to get "paid " by your insurance.... So you immediately u have to set up a claim and have your insurance company call the towing service so you can have access to your vehicle and get your belongings...
Stashania Harris
a year ago
If I could give them a zero I would - they transported my car after a incident I have video of my car with my license plates after getting the car from them the plates are MISSING and all the have to say for themselves is that ThEY dONt TAke oF PLATes LIKE I have proof they plates were there before and gone after you had the car. Did they grow feet and walk away? Know I will be reporting this company to the better business bureau . No due diligence. Don t use this companyService: Car towing
Johanna Daleo
5 months ago
Towed my stalled class c and got me repaired and back on the road. Staff were very caring and knew what they were doing.Services: Electrical repair, Battery service, General repairs & maintenance, Auto engine diagnostic, Engine repair, Special vehicle towing, BatteryServices: Electrical repair, Battery service, General repairs & maintenance, Auto engine diagnostic, Engine repair, Special vehicle towing, Battery
reyguwop_
a year ago
Terrible, prior to my vehicle being towed I asked for my keys seconds after handing them over just to roll my windows up real quick, was told its ok not to worry and that it ll be done for me, days later went to pick my car up after a rainy day come to see my whole interior wet from the rain of the days before, as well as minor items missing from inside my vehicle. My car was just generally poorly taken care of. possibly caused sum water damage to my vehicle as many things soaked in heavy rain.
Eugene Kharlamb
a year ago
the company delivered a storage container to my location. It took patience and coordination to work out all the details of being able to drop off the container in place. After many conversations and working out the detailed plan, the delivery was perfect.The driver was polite and professional.
Robert Mills
2 years ago
I purchased a 20' shipping container who retained Twin Towing to deliver it. Twin Towing's Driver Elijah called me twice along his 4 hour route to northeastern Connecticut from New Jersey to be certain I was informed as to his expected arrival time. Elijah was extremely determined to place the container precisely where I needed it and worked to overcome all obstacles along the way.Elijah was pleasant and efficient. I truly enjoyed his work and attitude toward customer satisfaction.I would definitely recommend Twin Towing and Elijah to anyone needing their services!Service: Long distance hauling
James Scheuermann
a year ago
Great service! Purchased two 20' containers in Newark NJ and needed them delivered 65 miles away. The driver, Sadar, did an excellent job and placed the containers exactly where we wanted them. Patient and friendly guy, went out of the way to make things right for us. Twin towing's office and other staff members made the processes easy from first contact. Thanks Twin Towing!
ENZHUANG WANG
2 years ago
Twin towing saved my life! My insurance found a towing provider to help me after the flood in NJ and I had been waiting for 5 hours and they kept pushing ETA. Eventually they canceled my order. Therefore I called Twin Towing and they promised to arrive in 20-25 mins. Joe drove the truck arrive after 20 mins and spent another hour helping me to get my car and towed to dealer. They saved me lots of time and money so that I can fix my car in time. Joe is very hardworking, friendly and professional. He will smile to you to make you feel calm and safe and then help you with everything of towing service. This is a very excellent experience I have ever had!
Steven Pasqua
a year ago
I was kept in the loop the entire time during the scheduling process. Because I needed to coordinate with my excavator operator this was crucial. They were on time, very knowledgeable and very efficient unloading my shipping container.Highly recommendedService: Long distance hauling
Ryan Doobay
3 years ago
My experience was not pleasant at all, from the time the driver arrived to pick up my car at the accident scene. My wife was waiting on me at the side of the highway where the accident had occurred. The NJ state trooper then assessed the scene and concluded that it was not safe for her to wait there. So she exited on to the ramp. All of this was happening while i was being assessed by the EMT. When I was done with the EMT the Trooper asked the driver if it was alright for me to ride with him being that my car was on the flat bed(tow truck). When all the paperwork was finished we exited the ramp and my wife was on the opposite side of the highway. Within 2 min. of waiting on her to get to the other side that I was on the driver told me he had to go. Its below 20 degrees and i was basically kicked out of the tow truck to stand in the cold at approximately 2300hr after being in an accident. He could careless. The following day i went to the Tow yard to retrieve my personal belongings and when i gave the receptionist my information unfortunately the insurance company didn't send over my claim number etc. just yet. The receptionist was extremely rude about it and just told me the price and I wouldn't be able to get my stuff until that information was sent or if i paid. My insurance company sent over my information within mins . Now I am able to get my stuff out of the car the key's were nowhere to be found. The first guy tried to break into my car to unlock the door, but was not successful. He walked away and didn't say a word to me. I was under the assumption that he went to; perhaps check for the key again or ask for assistance. About 10-15 mins had elapsed. I went back to the front entrance to find out what was going on. The person who was in charged had no idea that i was not able to get into my car. He finally called two other workers who eventually was able to break into my vehicle to only find that my key was in the cup holder. I hope no one ever have to endure what i went through with this company.
Joseph Panicci
3 years ago
My car recently broke down on the Garden State Parkway. What started out as a terrible situation, was made much better once Twin Towing showed up. The driver took great care when loading our car onto the flatbed and he was very pleasant throughout the entire process. Their facility is very modern and clean and all staff members were wearing masks and made a strong effort to maintain a safe distance. Though getting towed is never fun, Twin Towing made the experience as painless as possible. Thanks again!Service: Car towing
Kayla Ojeda
2 years ago
I will be the most honest possible I ve had the most horrible and unprofessional tow company come to tow my car. They are absolutely unprofessional the manager is absolutely disrespectful charged me an extra 53 dollars because they didn t take a payment through the phone but once I gave my card they still paid over the phone and to top it off they messed up the bottom of my bumper. Please do not give these people business many other more professional tow companies that will be much more worth it.Service: Car towing
Janet Galioto
2 years ago
I had a flat tire with no spare shame on me. I called twin towing to help and within 10 minutes they were there. They towed me to tire company made sure I was ok. I can't thank them enough from the dispatch to the driver. I would highly recommend them to all my family and friends. Thank you for helping me in the pouring rain!Service: Car towingService: Car towing
Patriciabomari Omari
3 years ago
The lady I had an encounter with was mean, not understanding, demeaning, condescending etcetera. I had my documents in the car and I needed them badly..they wouldn't let me even see it. My car window was open and all the dust for the whole week had accumulated inside. If I would rate the company zero I would have. But am glad am not going to see that place again. Phew!
KING OF CARS
3 years ago
I wanna start off by personally saying thank you. During the snowstorm I got a flight in my pick up truck, a pick up truck that I was Borrowed from somebody. I saw his truck pulled over and asked him for help so we contacted the company and they dispatch somebody right away to help me. Keep in mind it was during the snowstorm with no complaints this gentleman helped me and got me get home quick. Being stuck on the road it s not always pleasant call when you have somebody to help you right away a company like this made everything that much better. The tow guy Lorenzo was professional and courteous. Thank you once again.Service: Tire change
Robyn Mackie
5 years ago
The company I used to purchase containers from, unfortunately, uses this company as it's contractor to transport the containers to our locations.We had a time frame scheduled between 8:00am-10:00am. I arranged to have two of my guys on location to help with the container.10:15am - No container. We called the towing company (Twin) and they mentioned that traffic is brutal and that the truck would Delivery in the next hour.11:42am - No container. Called Twin Towing again and said the driver was JUST getting into my state. Another 1-2 hours until they arrive.I, obviously, get upset. Ask for answers. The owner of the company Joe threatens to have the driver turn the truck around.I wasted 8 hours of wages for my guys and had to postpone a drop off for my rental car because this company can't get their stuff together and plan ahead for Jersey/New York traffic.I mean I could be wrong, but if your in the transporting industry.. shouldn't you be taking the traffic conditions and distance into consideration before arranging a delivery?Have more respect for your customers and maybe companies will keep contracting you.
Deanna Jawad
3 years ago
Disgusting place. No one is wearing a mask. My car got unlawfully towed so when I came to pick it up , the employee asked for my key to take the car out. I said no obviously. The man wasn t wearing a mask or gloves. His shoes and clothes all dirty. No way was I allowing these unprofessional and unsafe employees in my Mercedes. Especially with Covid going on. This place deserves a negative star. The girls in the front are rude af!!! Horrible horrible place. Needs to be shut down
Setofhands Squire
3 years ago
I was involved in a accident in Belleville, NJ. I was struck by a driver who ran a stop sign. I suffered a concussion and emerged from it disoriented and in great physical pain. Twin towing arrived on the scene and towed my vehicle. When I arranged to pick up my belongings I found that some I had in vehicle was gone. My hand sanitary, wipes, car shampoo, and candy for uber riders were missing. When I brought it up to the receptionist and staff member I was ignored. I was so upset because after my accident I had to be taken to emergency room and never thought these items would be stolen. Twin towing took advantage of my situation and lined their pockets with my belongings. Beware! These people are thieves!!!!!
Susan Ross
7 years ago
Today Twin Towing brought seven forty foot shipping containers from Bellevue, New Jersey, where they are located, up to our property outside of Kingston, New York. Both my husband and I were thrilled with the entire experience. Not only were the drivers exceptional, they were friendly and a great pleasure to work with. The drivers arrived right on time, 8am in the morning, and one after the other drove up the long drive to deliver their container, turn the truck and trailer around in a tight circle, and leave. It was all done so professionally and smoothly we were very impressed.
Jack Riche
7 years ago
The policy of this company not to call when they are going to be late . I have been waiting for 3 hours plus. The manager has been unapologetic. He was like do what you got to do. The only bright spot is the professional way the receptionist handled my angry call. The manager should take some lessons. While he is at it he should learn something about empathy. This is the worst experience I have ever had with a towing company.
Stefan Kassabov
6 years ago
Car broke down on the NJ turnpike at 1am. Called 911. Truck came in 15 min. Towed us to the closest open Wall Mart 3.5 miles away on a flatbed and left us at parking lot. Price was fixed from the state $85 + $7.50 per mile. Professional and fast. No complaints.
Colin Campbell
2 years ago
This place NEED TO GO OUT OF BUSINESS AND CITY OF ORANGE NEED TO REVOKE THERE CONTRACT TO TOW POLICE IMPOUND VEHICLE . ASAP and the IRS NEED TO DO A AUDIT.. HERE. AS WELL CASH COVER UP OF CITY AND STATE TAX NOT ADDING UP AND THERE BILLING AS WELL THEY DAMAGED MY TRUCK AND TRAILER AND REFUSED TO REPAIR IT I CALL THE PD FOR HELP twin towing owner you know where you at right when I told him I was going to call the PD. They came and did a great job thanks to the PD.. but they know the guy was wrong for what he was doing cash only when you have a credit card machine after hours and you take my semi apart and did not fix it you wanted to charge me for putting it back together after after I pay 965 for a 7 mile tow your employee know your no good they should stand up for there self a big place with hate build in it I was not rude I ask for guidance help until he start being privileged .
Kevin Thibeault
4 years ago
We were in a jam with a time sensitive container move and even under very short notice without any previous history with Twin Towing, they came thru 100% on time with both the pickup and drop off. Quick responses, excellent communication, and fair pricing for the difficult moves. Highly recommended and will definitely keep them on the "to call" list for future moving needs. Thank you Twin!
Lou Biz
4 years ago
Great experience with these guys. Towed my tri axle dump from tinton falls to Belleville. Mark, the driver made unbelievable time to my location and amazing time the way back. The office staff was great as well. Kudos to this company for doing it the right way. Hoping to not need a tow for a while, but if I or my company do, I know who to call. Thanks Twin Towing, you've got a great, professional employee in Mark!