Nucar Volkswagen of Tilton

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bruce Prince
4 months ago
This is the fourth car my household has purchased from Nucar. Unfortunately, after a total loss accident, I found myself shopping for another new car. I called Michael Huckins as I ve worked with him before and set an appointment to come in. I had done my homework and had decided I wanted a manual transmission VW Jetta, This was apparently a tall order as Manual Jetta s are hard to come by in the New England area. I don t know why VW doesn t build more manual transmission cars? Anyway, Mike found me a 40th anniversary GLI on the lot of a sister dealership in MA. He had the car transferred to Tilton and I purchased it. The sales transaction went very smoothly (no haggle negotiation process). The whole buying experience was superb and I really love my new Jetta. It s quite a sporty ride and priced fantastically for what you get in my opinion. I m really enjoying my new daily driver!

  Jessie Elsaesser
3 months ago
I came in with a warning light issue and Travis got my car right in for a tech to look at it with no appointment. I was in and out in 45 minutes and he let me know it was covered by the warranty. So no charge for me! Overall it was a very positive experience.

  Gage Bensley
2 weeks ago
Installed a new headliner due to a water leak. Picked the car up over the weekend and the new headliner had multiple black grease marks on it. They cleaned it which has now left pilling of the headliner and water marks through out it. Communication on fixing the issue has been very poor and they are pushing to clean it again which won't fix the issue.

  Karen Prive
3 months ago
Travis, our service advisor, is great. He helped my wife when she brought the car in. You're lucky you have him. Your mechanic Andrew is great too. He has taken care of my wife's Tiguan since we bought it in 2018. Travis and Andrew are the reason we come to Nucar to get the car serviced. Please let Travis and Andrew know how happy we are with them.

  Zachary Ordway
2 weeks ago
The nucar team was amazing to deal with. I give a big shout out to Jake Marsh he made the experience easy and fun. I recommend anyone looking to buy to go see him.

  Emersun Frechette
4 months ago
The sales team was awesome. Harold was so helpful and made the car buying process a breeze. He guided me through the process, answered all my questions, and his communication was great!

  Celeste M
7 months ago
Working with Nick was a lot of fun. He greeted us at the door, and immediately ready to help us find the car we were looking for. He was polite, sincere, reassuring, and ambitious in a pleasant way. When we had questions Nick either had the answer or found it to our satisfaction. The test drive was a breeze, with Nick sitting with us to answer questions. Kate in finance was equally helpful and friendly. I was impressed that there were 2 cars in the lot of the model I wanted! And I bought one of them, driving it home the same day. I am very happy with my new car!

  elaine jean
4 months ago
Michael Huckins!!! He goes above and beyond!! This is the second vehicle we have purchased from him and he made what can be an excruciating process so easy for us! He went out of his way to make sure we looked at all our options and did not pressure us in any way!! He s the best!

  James Nicol
7 months ago
I got my car in for a major repair within only a few business days, it was quickly and thoroughly diagnosed, then I was informed without delay, in person. Nucar covered 2d rental. Brendan was outstanding throughout the entire experience - he was easy to contact, kept me well updated, was understanding of my situation, and clearly explained everything I needed to know through the week. I purchased my car in 2016 and have always had it serviced at Nucar: highly recommended! -JimN

  Michael Walk
6 months ago
Very helpful staff, had a detached radiator hose and Travis helped reconnect the hose and set up an appointment to have my radiator flushed. Very timely and precise service.

  Catherine McCloy
7 months ago
I live an hour away. Took Jetta for 80m mile service on 8/31. Had a broken spring in rear. Replaced broken spring. After I got home a metallic rattle developed in rear of car, sounded like something was loose. Called Friday 9/1 at noon to speak to service. Receptionist said someone would call me back. Nobody called me back. I am away from home for 3-4 weeks starting Sept 4. My wife and I dropped the car off with a note on Sept 2. (we believe service is closed until 0/5) We need to get the car fixed and Nucar will have to drop the car off at our home as I will not be around. Looked at buying our third VW from Nucar in 2021 but salesperson did not follow-up on our questions/requests. We wound up buying a Toyota Rav 4 instead of a Tiguan. AutoServe was great. Not impressed with Nucar.

  Melody Lauffer
9 months ago
I will say that the service department does not have the greatest reputation and I've only lived in the area 4 years. This is one reason this is the first time I am using the service department of Nucar. If it wasn't a warranty problem, I would have had my regular mechanic address the problem. For now, Travis B. did an excellent job and was very friendly and knowledgeable!!! I will consider using Nucar Service Department in the future.

  Sarah Cutting
11 months ago
Car service was fine, but the new tires put on the car were not aired to the same pressure (diagonal tires were 4lbs less than the opposite diagonal) and the car shook until we corrected it right after leaving the shop. Also, our spare donut tire wasn t put back! It was brand new, only 15 miles on it to get the car to the shop. I have called and left a message regarding this; we ll see what the shop does about it next week.

  Gabriea Delaney
4 months ago
Our dealer Jason Robinson was really amazing and took care of all our requests and concerns.

  Bob Lahue
a year ago
I arrived on time and was greeted right away. In just a couple of minutes a service advisor introduced himself, gathered my information and inspected the condition of my car. He explained my service work to be done and the cost to do it, said it would be about 90 minutes. After about an hour he gave me an update, and shortly after he came and explained all the service done and presented the invoice. I picked up my car which was washed and vacuumed. Great service and and very professional friendly advisor.

  Mike D
9 months ago
Had the pleasure of dealing with Ron Clark. I was in a bit of a jamb with an Eos. Explained my situation and Ron generously was able to take care of me same day. Really appreciate him and his technicians help. Will be back because of him. Thank you Ron.

  Brett Acken
a year ago
First was told part was covered under warranty then when I drove the car there it wasn t after it was confirmed with the dealership vw rep. Then it was back for the fourth time to fix a fuel leak that they caused and I was forced to sign a good will agreement. Then I found that my painted door handle cover was not put back on and when I called out it I was lied to and told they never took it off. They cracked the backing when they took it off and never returned my second email when they replied that the crack down the middle was normal which it is but the one in the lower corner is not and it lines up where my handle cover is missing paint. I could go on but l think that s enough

  Phil Oman
10 months ago
Had always taken our gti to Lebanon, but 2 months for an appointment so we tried Nucor. Very expensive repair but felt we were treated fairly our advisor was great, good experience. Nice to know the second option for Vw service is a vast improvement from our former provider.

  Roberta Lavalle
11 months ago
My experience with NuCar service dept has been great. My 2022 Taos has had its share of recalls but the service dept has been wonderful. I have worked with Josh in the service dept and he is great. Very knowledgeable and explained everything to me in detail. He is a definite asset to NuCar and should be recognized as such.

  Chesley Hill
a year ago
Geramy & his team were wonderful!! A++ service from the moment we walked in to the moment we left. Shuttle driver was off that day (holiday), but he found another team member to give us a shuttle ride to & from the outlets. Everyone was so nice & willing to help.

  Deborah James
a year ago
Art Bernier was quite helpful and able to get a recall taken care of I thought I would have to make another appointment for. I was consulted before additional work was done. My only complaint was: I was not told how much balancing my tires would cost and was actually under the impression that it was just an automatic part of tire rotation and INCLUDED. Art gave me a small discount as a result. I would not have opted for that service had I known the cost when I scheduled the appointment.

  Susan Joyce
9 months ago
My service advisor, Stephanie recommended the DSG transmission service for my car. I am so glad that decided to have this done. I feel my cars performance has improved tremendously, specifically upon acceleration from a stop.

  Paul Lefebvre
7 months ago
Bad customer service as we had to call several times and leave messages to simply get feedback on upcoming parts to be delivered.. All for nothing as we were misled about options to ship parts to another state as car was moved to PA as part of start of college semester

  Whitney Gagnon
10 months ago
We trust Mike Huckins 100%, and we had such a great experience with him for our first purchase, we of course went back to him right away this time. As always, Mike was helpful and kind, and we are grateful for him.

  Lana P
a year ago
too long a wait and no car wash again. I would appreciate a free cup of coffee or tea. The issue on my new vehicle should not even exist. Since I live an hour away at least a free cup of coffee would been nice. I can not eat anything in the cafe 1 I have food allergies they can not accommodate. 2. the smell is awful. 3 I was told the repair would be very fast but it was Not! Iwas there a few hours and was starving.

  Jennifer Pelczar-Connell
5 months ago
Nucar was great. They didn t pressure me into something I couldn t afford, and they treated me with such respect and kindness!

  Brent Blouin
4 months ago
I was expecting my car to be washed and have a quick vacuum after the service. Apparently you don't do this.

  Jamie Allaire
a year ago
The experience was great! Dave Miles made sure everything was done in a timely manner. He is friendly and knowledgeable and made everything so easy! He sold me my Atlas Cross Sport a year ago and now sold my daughter her very first new car. Thanks Dave!

  John Bonner
4 weeks ago
Your sales consultant did an excellent job from start to finish.

  Mike Simons
10 months ago
Brendan was great - I trust him and therefore Nucar. Glad to see Dennis Gaudet and John Labonte are still associated are still associated. I trusted them as well - therefore Nu car. Gentleman that greeted me first was very nice!