O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Will LeBeau (Skoobalicious)
a year ago
Fast and friendly staff with a great selection of parts and accessories in stocks when you need it. The crew is always knowledgeable about what they're selling you which is always a big help and a major aid in preventing future frustration. The last time I visited my 3 year old had just fallen asleep in the car 10 minutes before arriving at the store. With little spare time I ended up carrying a sleeping boy in with me with his head draped over my shoulder. The girl at the counter saw this and without any prompt spoke in the perfect volume and tone as not to disturb him. She then followed that up with offering to carry the part out to my vehicle for me since I already had a bit of a load to carry in my hands. All done with a friendly smile and great attitude. Thanks again

  Lynn Connolly
a year ago
Terry in the parts department at the Stratham branch was so great this past Saturday.He was determined to fix my problem -and it wasn t easy!! But he never gave up and was never impatient- he just kept going until it was fixed. Clever and very smart!! Thank you

  Kai Kong
2 years ago
Very good friendly service with a smile & extra advice

  Sydney Macpherson
6 years ago
Terrific service! I went in without an appointment on a Saturday morning, and Jordan Hafford got my car in for an oil change very quickly. He was very friendly and helpful. His co-workers were also very helpful in ordering me the right paint color for my car and delivered within 1 business day.

  Shea Fitzgibbons
8 years ago
I only stopped in to get my check engine light diagnosed for free and got customer service with great integrity as if I had purchased something. The manager, Troy, is doing something right because I was helped by a total of 3 guys in my short 20 minutes here and all of them were courteous, went out of their way to help and even discouraged a particular purchase I was considering based upon feedback they've received from other customers - bravo!

  Lisa Butruccio
2 years ago
The service is always pleasant. Prices are great. I have been a loyal customer of Autozone for years. This year I decided to try O'Reilly's Auto Parts and I am glad that I did. I suggest anyone else that has been using the same auto parts store always is to try O'Reilly's. I now have two trusted auto parts stores to choose from.

  Mandy Sutton
5 years ago
Went in today for the first time for a headlight bulb, was going to try to replace it myself, also for the first time. Justin helped me find the right one, was very kind and took the extra time to replace the bulb for me which I wasn't expecting. Fantastic customer service, I'll definitely be back!

  Chris Balloch
5 years ago
Went in to have a simple fuse replaced. When the technician gave the car back he mentioned the check engine light was on. I questioned that as it wasn't on when I arrived that morning. I was told it would cost more money to run "diagnostics" to understand why. I spoke to the 'manager' Justin regarding this as I found it coincidental a fuse was replaced and all of a sudden the check engine light comes on - didn't make sense to me. Justin was rude, combative, and told me "if I'd listen " he would "educate me" on my car. He was hostile, condescending, and a bully. As I was leaving he also hadd to get the last word in by saying 'I hope you have a better day".I then took the car to Graham Auto who took one look at it and said it happened when the new fuse was replaced and fixed it in 2 minutes. Do yourself a favor and don't trust these people - everyone in the lobby waiting also got a laundry list of "preventive" maintenance thay should be done that day. It all about $$$ for this place. Awful experience. Go to Graham Auto!!!

  Nathan Bowman
4 years ago
Amazing store with great people!! Always a wonderful experience with these guys and on top of that I ran out of gas on the highway by them and they took a gas can right off the shelf and even gave me a ride to get gas in mom's car and get us back on the road. Such great people. And wonderful store

  Meghan Sumner
4 years ago
This morning as I was cleaning my car from snow my windshield wiper broke off. At lunch I drove over to purchase new wipers, not only was I directed to a great brand at an affordable price, they put the wipers on for me. Very helpful!

  Steven Hazeltine
9 years ago
My experience with this store resulted in a disappointment. I ordered a couple of parts for my truck, and was told that they would be in within 3-5 days and I would get a phone call when they were in. Three weeks later I still had not received my parts, and I was supposed to fix my truck that following weekend. I called about the parts, and found out they were never shipped. I eventually got my parts, almost 4 weeks later, and I missed the opportunity I had to fix my truck so now I'm going to have to have someone else fix it. In the future, I will be going through another company for my parts.

  Mike B
6 years ago
Ordered a master cylinder. Box and packaging had been opened and was in poor condition, taped back together. Worse, based on pics at their website, the item was not the more expensive master cylinder I paid for, but the midrange ms. Cancelled the transaction. Probably wont be back.

  richardmaggio1979
4 years ago
My car died at New England Pizza. It was a Sunday so I was already thinking the worst. Tow truck to mechanic, trying to schedule a diagnostic and not getting a spot on Monday, etc. No place else was open except for O Reilly Auto Parts (Stratham). I called and the gentleman Alex was kind enough to meet me at the parking lot and give me a jump. We took the car back to O Reilly Auto Parts where they ran a diagnostic on the battery and determined it dead, replaced and installed a new battery, and ran a diagnostic for the alternator! Tragedy everted and they just earned themselves a new customer!

  nicholas Raynes
6 years ago
Excellent service. Very friendly and casual staff. Prices are great and the stuff they sell is of average quality. Not the best equipment and parts in the world. But for the price, its defenitly the best deal for stuff that will perform like oem parts and last as long, plus good quality tools.

  David Baker
4 years ago
Very pleasant to deal with. They were able to special order parts that I wanted. They came in a reasonable amount of time compared to other places I checked.

  Tim Rooney
4 years ago
The staff at O'Reilly's was wonderful. They came to my house to jump my car for a Sunday afternoon battery replacement. I was very appreciative.

  James Sisolak
3 years ago
Their hours are listed as closing at 8 p.m. during the week. I had to really beat the feet to get here and I got here at 7:55 p.m. and there's two people standing at the counter and a guy sitting just inside the door and nobody would even look at me when I knocked on the door. Terrible service

  Nathan Sitterly
4 years ago
I ordered a part and was told it was going to be there at 2:30pn and went over and no one could find it!! I never got a call it was ever found or in I had to call my self that s bad business techniques!!

  Eric Frohn
2 years ago
Really a 4.5. New management team. New faces in the tech area. Thorough in their discoveries and communication to clients.

  Melissa Freeman
2 years ago
I asked for a locken gas cap and the associate that helped me try to sell me a regular gas cap I had to repeat myself again .

  Todd Binns
9 years ago
They are always helpful. The guy, Justin, is always knowledgeable and willing to look up things. It's always a pleasure working with Justin.

  Michael Scaccia
a year ago
This kid geno, was horrible. He dropped our items on the ground, and refused to give us a bag

  zak binns
9 years ago
I use these guys often for my business, they are always very helpful, and quick to get me the parts or information I need

  Nicole Vanmoerkerque
3 years ago
This is the first time I was at this O'Reilly's and it won't be my last. The staff is extraordinary.

  Bruce Wilson
3 years ago
Very friendly and great service.Definitely going back.

  Unity Unity
a year ago
HECK YEA! THANKS JUSTYN! FOR CHANGING MY BRAKELIGHTS! YOU ROCK DUDE!

  Leila Clark
2 years ago
Great staff. Very helpful eith any questions.

  Heath Dalzell
6 months ago
Pat is the greatest

  Geof Harris
a year ago
Pat is always very helpful

  Sean Parrish
6 years ago
Average. Nothing that was wrong that that was above and beyond. Just good