AutoFair Nissan of Stratham

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  yeneli chalas
3 weeks ago
Will highly recommend Jeremy the sales rep. He is the sweetest guy that brings joy to his customers. I recently just bought a car from him and he definitely did an amazing job. He provided the best customer service I ve ever had. Jeremy and his team made my family and I feel at home. And that is extremely rare to find anywhere. I appreciate you Jeremy. Thank you for bringing laughter & a smile to my face. I will pay forward your act of kindness. <3

  Ryan Allard
2 months ago
Awesome dealership to do business with. I said I wanted the vehicle I bought at a certain payment a month and they worked effortlessly to get me to that.. they actually got me below the payment I wanted to make a month. The whole process was super easy and the team at Nissan from sales to finance was very professional and attentive. Would absolutely do business with them again. A+ service.

  Rubi Mendez
3 months ago
They are amazing. If your looking or debating where to buy a car I would definitely choose them. I bought a used Subaru legacy 2018 from them on Nov 2023. They made buying a car so easy and so stress free. I love my new car. Recently I took it to Subaru to take a look at the tires which they were great but informed me that the CAMSHAFT carriers were leaking and that it would be 3,430 to fix. I was told my warrantee would cover but on the day I took it to get fixed in Subaru, I was told it didn't cover because It wasn't the motor (something like that). I called AutoFair Nissan to explain to them what was happening. They were so nice and quickly got in contact with Subaru and were able to get the car fixed at no price. I have bought my share of used cars in the past and none have ever gone above and beyond like they have.

  Zach Branco
3 months ago
By far one of the easiest experiences of my life purchasing a vehicle. Rachel is the most amazing sales rep I ve dealt with. Then Eric, the sales manager worked with me to get the prices I was looking for, and Susan in finance helped with the finishing touches. Even after the purchase there were a couple small snags and they helped immediately. Overall a great experience.

  Judith Gosbee
2 months ago
I have been to many Nissan dealers in NH and MA. Since the 1980's, I've owned several Nissan automobiles (Maxima (2), Altima, Sentra, and Rogue (2) as well as Nissan trucks. In all the dealerships, we have received excellent, courteous service. I was a new customer to AutoFair after a friend recommended them. I had been going to a dealership on Rt. 1 in MA that was very tricky to get to because of the busy road. AutoFair was by far the easiest dealership to get to and to enter. The driveway is spacious and parking is plentiful. More importantly, I was 45 minutes early for my appointment. No problem. They cheerfully took my car in and performed the necessary service. When I mentioned a coupon that I saw on their website, the service rep. quickly adjusted the price. The service was completed quickly and my car returned washed of all the road salt!I am especially impressed with how easy it was to make an appointment. The website is user-friendly (even to a tech-challenged 77 year old); moreover, the service department answers calls quickly and courteously.I am a very happy customer who will be doing all my auto business with this dealership. Could not be happier.

  Jocelyne Tagher
4 months ago
Chrissy & Rachel were extremely friendly & knowledgeable!! They met all of my needs for my 2022 Nissan Rogue SL. The service team worked very quickly and efficiently. My vehicle is now in tip-top shape & ready for the winter.Overall, I had a great experience at AutoFair Nissan!!

  Kelley Ann Traver
4 months ago
I'm not normally one to take my car to the dealers, but this was one of those times I didn't have a choice and it was a great experience. The team got me in right away, kept me updated with what was going on and the cost, got it fixed, and was able to get it back to me that day. They were amazing.

  Ricky Nguyen
a month ago
Purchased a used truck from them and everybody was friendly and nice but once truck was sold they didn t care anymore. I didn t get any updates on when truck would be ready for pick up and couldn t reach anyone I dealt with when I called for updates with no call back. Truck wasn t ready for pick until 2 weeks later which is the longest I ever waited after purchase.After having the truck for a week I noticed one of the belts was squeaking badly when engine is cold. I brought the truck back to them but service advisor said they couldn t do nothing because they couldn t duplicate the noise (they didn t bother to let engine cool down and get cold) and sent me on my way, told me bring truck back with cold engine so they can hear it. I live about 40 mins away so this was not possible. I ended up getting it fixed out of pocket at a local shop.After a little over month i noticed small oil leaks on my driveway so I brought it out to the local mechanic and was told transmission fluid has been leaking slowly for a for some time now from pan gasket.I know that I got a used car but I shouldn t be dealing with these problems within a month or so of purchase having bought it from a reputable dealership.

  Dupont's Service Center
2 weeks ago
Today was the first time we called this dealer's parts dept. The part we needed was already called for by their service dept. The parts person, Mike Deurloo, asked if I needed to have it today and when I replied yes he asked if I would mind holding. I replied no. He got back on the phone and said the service appt this part was on hold for is not coming in until next week so if we want the part we can have it and he will reorder it for his service dept. This is what I call OUTSTANDING CUSTOMER SERVICE!! We asked for a credit app and if they deliver to Dover. He said they sure do!! Because of this we will now be using them for our Nissan Parts!! : ) If this is any reflection of the Dealership they are 5 start A++ Thank you again!! :)

  mario andrade
a week ago
I have to say this I m being buy cars and trucks at some dealers around the are and I don t think that any other dealer can take it care they customer like this dealer nobody beats auto fair . Thank you Auto Fair for a great customer service.

  Brett Davies
4 months ago
On a rainy day before a long trip, my Pathfinder hit a puddle resulting into my exhaust pipe breaking off its flange under the car. I quickly called Autofair Nissan and the service technician Brett told me to bring the car in right away before they closed. I arrived 5 minutes before the service department closed, and he already had a loaner car ready to go. I appreciated his initiative and the quality of care towards me and my sudden situation. I will always be coming back for service through Autofair Nissan, thank you again for great quality service to customers.

  Nancy Davey
4 months ago
They were able to get my car in right away when my regular dealership couldn t. Chrissy took very good care of me. My car was ready earlier than it should have been and is now running like new. Highly recommend!

  Nolan 0216
3 months ago
Excellent experience! Darius was awesome showing me how all the bells & whistles work in my new Rouge! Financing was excellent as well, worked to get me the best payment option.

  Bonnie Bracewell
6 months ago
I brought my car in for a recall. The part was on back order. The service department couldn t have been any nicer! They gave me a car to drive for several days while they waited for the part. I also had it detailed while I was there. They did a great job! Brett made everything super simple! I m very happy with the service department!

  Donny H
a month ago
I went to Autofair leaving another dealership going in disappointed from previous experience. Everyone involved was kind and professional. Highly recommend to anyone that needs a car and not a headache.

  Loren Flansbury
3 months ago
Very organized system. Friendly, kept me informed throughout process. Ready in quoted amount of time. Just recall/software update but would be willing to take in for future repairs if needed after this positive experience

  Matt Segee
4 weeks ago
The service specialist Christine went above and beyond especially with the cleaning of the vehicle and likely saved me money as the spots I had expected to be covered under warranty were not covered. She personally took care of the spots for me

  Christopher Bernier
5 months ago
They were great, car started screeching really loud so I brought it to their garage. They hooked me up with a loaner so I could get to work the next day. They also did my oil, turns out there wasn't anything wrong with my car, they only charged me for the oil change. Glad they were willing to help in a pinch!

  Sydney Whittum
4 months ago
While everyone I ve dealt with is very kind and friendly, the fact is that they sold me not one but two lemons in less than a year. Sold me a Ford Escape that was un-drivable (and un-fixable) within a few months. Put me into a 2018 nissan rogue and I have put multiple thousand dollars into repairs and replacements on within a year of owning it. Very frustrating because they gave me a 7 year lease on a car that had 84,000 miles on it already. Unfortunately I am pretty much screwed with it now and while it s not illegal, it feels unethical to lock a young woman (who admittedly didn t know any better) into a 7 year commitment with a car that is at the end of its life. Again, everyone there was nice but kindness doesn t get me a working car.

  Fr. Michael Knox
4 months ago
Very helpful the service was fast and courteous and very easy. They kept me up-to-date on the status of my car and provided me a loaner without any questions.

  Don Stuart
6 months ago
Went in for oil change and tire rotation. I was told that I should think about getting new tires. They are worn. I bought them there last year they have 27000 miles on them. I rotate them every 5k miles at oil change. The dealer stepped and offered a resolution. I m happy with it as I have been with them for years.

  Bonnie DeCosta - Downey
6 months ago
Excellent service. I brought the car in because the low tire light was on. They found that only 1 tire was slightly low on air, but not enough to trigger the sensor. Since this is the second time in a month I have had to bring it in for the same issue they took it right into the bay to check the tire. Turned out the tire was fine but the sensor had gone bad. They replaced it and I was back on the road 1/2 hour later.

  C Brooks
5 months ago
Kept me updated on the car through my wait. The mechanic explained what was done. He also explained that there was no need at this time to change the wipers as they were working well. I appreciated his honesty concerning the wipers.

  John Rand
5 months ago
first time customer - Matt in service was very nice to work with, thorough, and got a lot done in the same day and communicated promptly and effectively.Overall excellent experience. I will be back.

  Michelle Marshman
3 weeks ago
We had a wonderful experience after searching other dealers and came back to Autofair Nissan. Neal and the team there were amazing!!

  Gary Moss
4 months ago
Rachel was fantastic as well as the Sales Manager Eric. They were not overbearing at all and helped me get into just what O was looking for and at the cost I needed.

  Brad Gagne
6 months ago
Found the car we wanted online, hassle free pricing and salespersonship, it rode like a dream and it was a done deal. Neil, Rachel and Eric made the process super easy and extraordinarily personable. They worked with my compressed timeframe to get it all done and Rachel went above and beyond to help in the return of a rental car to Manchester. Positively great experience!

  Sheila Scott
6 months ago
I just leased a Nissan Rogue from AutoFair Nissan in Stratham, NHThey were the best.They worked hard to help me in my price range. They were friendly, courteous, and very helpful.I highly recommend them.

  Megan Perry
3 months ago
The service was fast and very helpful. They are good with communication as well. Will keep going back for all my car's maintenance.

  Daniel Fletcher
2 months ago
They took care of an issue I had with tires for a car I just recently bought at no cost to myself, and were fast, helpful and friendly!