Tri City Subaru

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Valesh Ultra Lord Bear Ocyrus
3 months ago
A little over a year ago I found one of the ugliest cars I ve ever seen online and the closest one to me was in NH at a Subaru dealer; two things I hate more than taxes. However they were so cool and supportive of my quest to acquire said vehicle and made sure it could come true. Since then I ve hit a tree with it, driven like a crazy person on I95 and been up to nothing but mischief. Haven t had any issues with the vehicle and it s been loved amongst all my vehicles, trust able staff that made me feel some semblance of joy in life again. If they get more weird looking vehicles I know I ll be back.

  Jan Michael Vincent Cruz
a week ago
I recently had the pleasure of purchasing a Subaru from Tri City Subaru, and I can't say enough positive things about my experience. From start to finish, the transaction was smooth and hassle-free, thanks in large part to Brian Santos, the exceptional sales representative who assisted me throughout the process.Brian's knowledge and expertise about Subaru vehicles were evident from the moment I met him. He took the time to understand my needs and preferences, guiding me towards the perfect car that met all of my requirements. What stood out most about Brian was his genuine dedication to ensuring customer satisfaction. He patiently answered all of my questions, provided thorough explanations of each vehicle's features, and never once made me feel rushed or pressured.Throughout the negotiation and purchasing stages, Brian remained transparent and honest, making the entire process stress-free. He was upfront about pricing, financing options, and any additional fees, allowing me to make informed decisions without any surprises.Thanks to Brian's professionalism and attention to detail, I drove away from Tri City Subaru in my dream car feeling confident and satisfied with my purchase. I wholeheartedly recommend Brian Santos to anyone in search of a positive car-buying experience. If you ever visit Tri City Subaru, be sure to ask for Brian you won't be disappointed.

  Miranda LaRocque
4 months ago
This was my second time buying a car from Tri-City. The first was for my wife s car. We returned to buy my car because we had such a great experience the first time. Brian is an amazing person to work with. He truly cares about you and wants you to be happy with your car. He is a family man and listens to your story and what makes your family unique.Every person we worked with was personable and friendly. They never tried to sell me anything that wasn t actually useful and I didn t feel pressured at all to add things on. When I said I didn t need something because my insurance already offered it, they didn t argue.The financing is transparent and they always give you the best rate they can find for a loan. They also give you a good faith estimate before buying to make sure you are completely comfortable with the terms.I will always return to this dealership for service and sales!

  Larry H
a week ago
I worked with several people at Tri City Subaru and everyone was very nice and helpful. It was an easy no pressure buying experience. I called and let them know exactly what I was looking for which was a premium Forester in dark green or light blue with option package 15 and nothing else. Although they didn't have that exact car on their lot they agreed to look for it and found one at the port the next day. The price was agreeable and I put a down payment on the car. Couldn't have been easier.

  Ira Mendoza
3 months ago
Brian was a great help and a pleasure to deal with.I came in not knowing if I can afford a Subaru, but he made sure to work with my budget and I got myself a Crosstrek and I am so happy with it.Thank you for making the experience a pleasurable one.

  Elizabeth Goddard
a month ago
The customer service is above and beyond expectation! I took my Subaru here after moving from out of state. When checking out of the service center today the rep I was working with (maybe Sarah? Short strawberry blonde hair) was amazing! She looked up my car and found a warranty saving me thousands on my repair today. I am extremely grateful. She was very knowledgeable and helped me out in a way that others may not have. I will definitely be coming back!

  John Burns
a month ago
Purchased our Outback at Tri City in 2020 and have had it service there since them. Everyone there is friendly and makes you feel like your part of the family. It has been easy to schedule appointments, service charges are reasonable, car always ready when promised and when I don't have time to wait, their shuttle service is a nice benefit.

  Dennis Sanville
a month ago
We never previously considered a Subaru, but needed an SUV that was easy for my disabled wife to get in and out of. We had stopped at 2 other Subaru dealers just to try them out. We were treated with the utmost respect at Tri City, by Brian S. It was clear from the first interaction that it was all about our needs and wants and not just about making the sale. Up to this point I have never given out 5 stars. That changes now because Brian and the others we had interactions with were so respectful to my wife and me, and were true pros, not to mention that the Forester is great as well!

  Josh Romano
3 days ago
Lindsey was very informative and helpful while Tri City was servicing my car. She kept me updated on the status of my car and any issues that came up during the appointment. Highly recommend.

  Jennifer
6 months ago
Awesome dealership and staff! So glad I decided to go there to lease my new Crosstrek from them! My salesman Mike was informative and really helped me find the perfect price point for me. I highly recommend him and the team at Tri-City!

  Lynda Colson
2 weeks ago
I had a great experience leasing my new Subaru Outback at Tri-city Subaru !! Brian Santos made the experience so easy and seamless, I would recommend Brian to anyone thinking of buying a Subaru!! Thanks again Brian

  madeleine daugherty
2 months ago
Awesome experience here. Russ was super helpful and calming and honest with selling me my Subaru. Their team did great with getting me at the right place with my financial details and did a great job figuring out ways to assist. I've never been more excited for a new car! Highly recommend working with this dealership.

  Lukas Pouliot
2 weeks ago
Had a visit with Tri-City Subaru in July that proved to be an absolute disaster and almost destroyed my car, and jeopardized my safety...twice.In July of 2023, I took my car in for an inspection and oil changed. Other than a small bit of overpriced exhaust work, my car passed inspection. I was told the brakes were wearing great and they were all inspected and passed in green! Four months later, I was back in the shop with a grinding sound. Turns out, my rear brakes completely failed and the front brakes were nearing the end of their service life...somehow this was not caught four months earlier, and since I live right in the heart of Dover, I barely drove my car in those four months. Sorry, but breaks don't magically fail in four months - someone missed this during inspection...all I could muster from the customer service rep was a one-off "well someone should've noticed that" response when I paid for my repairs. At that point, I had already decided I was done with Tri-City Subaru and would never return again.Then it gets worse. I decided in January to drive to Florida and stay with family since I work remotely. Near the tail end of the drive, my service engine light came on at the same time as multiple other lights on my dashboard simultaneously. Obviously concerned, I took the car to Port St Richie Subaru, which was the nearest dealership to my family in Florida. It turns out, after running diagnostics, the Florida dealership determined that during my last oil change in July, one of the mechanics at Tri-City double-filled the oil in my car with the oversight ultimately destroying my oil control valve. The mechanic's exact words at Port St Richie Subaru were "it was a minor miracle that my entire engine didn't seize on me." I was out $377 of my hard-earned money, but it could've been thousands of dollars if things had gone differently.I have gone back and forth the past two and a half months deciding whether to pursue any further action, but ultimately decided to share with others. I will NEVER EVER take my vehicle to Tri-City Subaru in Somersworth again under any circumstance, and advise anyone on the New Hampshire seacoast to beware, and consider other Subaru dealerships on the seacoast of Maine, NH, or Massachusetts for ANY of your maintenance needs.***EDIT: I stand by previous statement, oil was changed in July by Tri-City, I will scan and upload all applicable documents upon my return to New Hampshire.***

  Jeffrey Adams
a month ago
Wonderful service department. None better. Had an issue with my Subaru and they were able to get me in quickly and put a highly skilled technician on the case. Very pleased with TriCity Subaru. Hats off to Ringo, Allison, a fine young man they call "Steak & Cheese", and the rest of the team.

  Sydney Sisler
6 months ago
Bryan our salesman was absolutely amazing! He helped us find the perfect car for us and answered every single question we had!! Very friendly and attentive. Absolutely love our car and definitely recommend them!

  Elise
2 weeks ago
I bought my second Subaru from Brian Santos at Tri City and I couldn t be happier! Brian and the staff are so nice, relaxes and super helpful. I was in and out in 2 hours. If you are thinking about a Subaru give Brian a call, totally worth the drive!

  Patty Walker
3 days ago
Superb crew. They fit me in for an emergency window repair and did a car alignment . Speedy, professional and delightful to deal with. Best dealership I ve ever worked with.

  Anne Formalarie
3 weeks ago
Another great service appointment at Tri City Subaru. It was easy to make an appointment. Allison was friendly and efficient when she checked me in. The techs did a great job. I'll continue to get my car serviced there.

  Chris Gelinas
2 months ago
Brian S is fantastic. He is the only person I go to when looking for a new vehicle. Extremely knowledgeable and a super nice guy. He made this entire process so simple. His fast follow ups and check ins helped to make sure there was nothing left unattended to. I will absolutely go back to Brian.

  Ellen Slavin
8 hours ago
I bought my 2014 Subaru Forester from tri city Subaru in 2014. I've had it serviced there 90% of the time.Last 2 times they gave me a list of items that should be taken care of.On Monday I went in for an oil change and left with a list of items that needed attention. $2000...the car does have 180,000. I took it for a second opinion. Breaks had 40% life left in them. Filters were clean. No nest was found. Donut gasket still has life in it as well as the heat shield. There parting words were it's a lot of money. Maybe time for a new one. Nope not there!!! Honestly I'm disappointed they would do this.

  Alyssa Brigandi
2 months ago
My experience with Tri-City Subaru was exceptional! Brian Santos went above and beyond in helping us choose the Forrester, setting up the car and explaining every detail inside and out! This was by far the best car purchasing experience! I will definitely recommend this dealership and Brian Santos to friends and family.

  Deborah Fogg
5 months ago
This is the fifth Outback we have purchased at Tri City and we have been more than pleased with each experience. Andy is a fantastic individual that makes the dealership shine. He has always made us feel comfortable and happy with our purchase. He goes above and beyond.Mike delivered the vehicle and was outstanding. He is personable, friendly and professional. We had questions about the technical working of some of the car s features and Mike was super helpful. Matt is also a plus for the dealership. He obviously knows the working of his area of expertise, but he also gets it done in a friendly and easy going manner. What can we say? It s The Place to purchase your Subaru and we tell everyone who will listen. Long review? Tri City deserves it. Thank you.Steve and Deb

  Corey Chick
2 months ago
I purchased a 2024 Crosstrek from Tri-City and ended up having a pretty great experience. One of the things you worry about when going to a car dealership is the runaround that you get. At no point in time did I sense that anyone was trying to waste my time.My salesperson, Brian, was extremely accommodating, and like I said, never felt like he nor Scott (business manager) pushed things on me that I did not want. At the same time, neither did they skimp on letting me know everything that was available with my purchase.I would be more than happy to take a trip down to Tri-City for my next purchase.

  Nicole Lopes
2 months ago
Travis and the team at Tri City Subaru are great! Got me the car I wanted and made the whole process nice and easy! LOVE my new WRX!!!

  June Gouldsbrough
a week ago
From being greeted at the door to the high-level of service and knowledge and information to getting to know, Subaru, my experience was excellent on all levels. Special thanks to Sheila, she was amazing

  Rene H
a month ago
Transmission went in my car. Thankfully still under extended warranty. The service department was fantastic in helping to get the replacement underway between getting me a loaner to the updates on my car. Tri-City Subaru, in my book, is the best dealership to work with.

  Meg
a year ago
We were so impressed with Tri-city Subaru. We will be life long customers! We bought a Subaru ascent for our growing family! From the first inquiry online to taking the vehicle home, our experience was extraordinary. Scott was our salesman and we are so thankful we had him to walk us through this process. He listened to our needs&wants and worked his magic that s for sure. He was very honest & thorough, which we appreciated. The entire staff was really great smiling, personable and very much there to work as a team. Thanks again!

  Christine Travers
4 months ago
I took my car in for service, last minute as usual, and Ringo was amazing as always. Had my car in and out in no time at all. He is honest and listens to you and is considerate of your wants and needs. Tri City it's very lucky to have him. I've bought 2 Outbacks through Tri City and am very pleased with the service.

  David Spalding
a month ago
I have had a great experience with Tri-City from the purchase of my Subaru to the servicing of my car. The staff is very courteous and professional, and the service is done in a timely manner. I will continue to deal with them in the future for any of my car needs.

  Shelley Ehmett
a month ago
Tri City Service Department is excellent at communicating what the vehicle requires for service and what the expected cost will be. Every employee I have encountered has been very personable and friendly, always willing to help with a smile.