Pep Boys

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Steven
2 days ago
Pep Boys, Salem NH. Location.I had 4 tires installed on my car. CJ and Amy who were working at the front desk were very friendly and helpful. The whole process went smoothly and scheduling the work time helped. I was contacted to let me know my tires came in a day early and was able to have them installed early. I appreciate that they didn t try to sell me work that I didn t need. This is the second car that I bought tires for from Pep Boys. I will definitely return to Pep Boys in the future.

  Juliana Hernandez
6 days ago
The manager CJ was so helpful and has a great attitude. Great customer service, the best I ve had in a while! Will definitely be coming back here for my future services. I really appreciated all the technicians Edwin & Jeseth, and for taking the time to look at my car, showing me what i needed for my vehicle and making sure I was safe to drive away.

  Dalton McDonald
4 months ago
Amazing customer service. Went in and was immediately greeted and taken care of by the store manager Tiffany. Very knowledgeable and so courteous. I needed help and she walked me through to the point where I can teach someone else, and went out of her way to get me exactly what I needed plus a bit more. The team was amazing and fast but also thorough with the job. Gave personal recommendations and great advice. Will definitely be coming back for my car again.

  Autos Andbikes
2 months ago
Super nice folks who were short on help the day I went. Sunday. My fault. Amy was excellent in managing my expectations and letting me know up front that it would take extra time today. Amy s honesty during our first interaction (phone call) made me drive the extra 14 miles to her location. Great service all around with nothing but 5 stars for the whole crew. I have been in the car business for over 40 years and I know when I run into the right people. The whole experience exceeded my expectations. I will be seeing them again.

  Sabri Love
3 months ago
Giving a 2 star because the girl who works here is. SWEETHEART and this isn t her fault. But I took my car in November. Was told I need this replaced and they need to order the part, TELL ME why it s Jan 2024 and no one ever called me to let me know if the parts in? No one ever called to update me if it s delayed or back ordered or out of stock. Nothing. No communication. Then want to charge me almost $1700 for something the guy said maybe for the part $50-$500 PLUS 2-3 hours of labor pricing at $100 an hour???!!! If my math is correct max $500 for the part plus $300 assuming 3 hours would be $800???? WHY THE HELL AM I BEING QUOTED $1700?? Yeah miss me with that bull. Don t do it. Over charging and lack of communication. Will not be going back. Now I get why a guy left so mad the last time I was there. Tell the person they can keep my part at this point going some where else.

  Magesh Kumar
a month ago
I took an appointment and was on time and was told it would take 1.5 to 2 hours for flat Tyre repair. So had to take an appointment again to make sure they are available at that time. Good service and was done on time this time. I went for a flat type repair and when I saw the invoice it was mentioned as TPMS reset was $5 and the associate spent 10 mins on it. I did not understand why this was additionally charged as it was a simple OK button press after ensuring the proper pressure on the Tyre. The price of flat Type repair was mentioned as starts from $15 on the website but was charged $30. I'm ok to pay but needed some transparency here.

  David
2 weeks ago
Terrible experience, 4 new tires. They ruined every lug on my car. All 20 lugs were destroyed. How does that happen? Almost like it was on purpose. They sent me on foot across the street to buy new ones. Cost me 200 to replace them all, there special lugs of course. After all this the tires installed were covered in glue. Very sloppy and unprofessional. I believe they used the same stems also, because I had a slow leak in the old tires. Part of the reason I replaced them. I have they same leak on the same wheel. Loses half the psi in about a week. I am very displeased and I am telling everyone I know about the awful experience I have had.

  Megan St. Germain
a week ago
First experience was not great. They took 3 hours to put my new tires on and I had to come back the next day so I wouldn't be late to work

  David Callaghan
5 months ago
Availability of appointments on Sundays and online booking were great. Unfortunately they were quite busy and upon arrival for my appointment was informed it would be a couple of hours for the inspection. They did complete the inspection (not free) and informed me that the vehicle would fail the state inspection for a couple of minor issues. I was informed that unless i were to return to that specific location i would need to pay for another inspection fee. Just beware if the location is not close to you. Additionally the attached Pep Boys store was non-operational.

  Shanon Jahm
3 weeks ago
Remy was so rude and they called before appointment we confirmed everything turns out he doesn t even know how to change a light bulb. While leaving he was laughing rudely very bad experience with the staff. I think we need to put them back to school! This was a simple service.

  Paul B
6 months ago
This place was a circus. The two folks I spoke to up front are extremely nice. But they overbook and my 2:00 appointment didn't even start on my car until 3:40 p.m. . On top of that the mechanic who came to take my car said he can't or won't perform one of the services that I signed up for. His excuse for just coming to get the car was "we had a lot of cars to work on and I just got back from lunch."I had all four wheels balanced which seemed to go okay and a free alignment check. The mechanic said they can't do the free alignment check when I brought it up to the cashier he said that guy doesn't know what he's talking about he shouldn't be here. Not very confidence inspiring.When I got the car back the wheels feel balanced but the alignment is way off now. I'm not exactly sure what they did but something knocked the car out of alignment now and all I was doing was getting a free check.There were so many people in the waiting room experiencing the same delays for their vehicles I suspect this is a systemic problem. This was backed up by the cashier when I said should I just show up one hour late for my appointments in the future? He said no you need to show up on time but we're always behind because the system overbooks.I was really hopeful because the price was great and I was looking for a reliable place for the things I can't do on my own. Unfortunately it doesn't seem like this place is it.

  Helen Merrill
6 days ago
Very helpful . Great people. Went above and beyond in service. I will be back CJ was outstanding and Jeseth was fantastic. Great mechanic.

  Robbie S
5 months ago
I had an appointment at 8am for an oil change and tire rotation. I showed up at 7.55am and was told it would take 45min-1h. When I returned at 8:50. My car hadn t moved from the parking lot. When I asked what was going in, I was told they are almost done. Wrong. They immediately done the oil change, but never done the tire rotation. I don t have time to wait for that, so just the oil change. Very disappointed but not surprised based on the reviews. I always like to give people the benefit of the doubt. Will never return here. Trust the reviews people, they are real. Legit.

  Yasmin Sanchez
a month ago
I originally order the tires from Tire Rack and the delivery to the store was very smooth. Installation process was smooth, overall.

  sean barrows
3 months ago
Was placed on hold for 37 mins for a 5 min phone call, asking simply available times and a quote. $750 for a wheel bearing and unknown availability was what I got in between several other brief holds and a quote of all four bearings being over $1000. I don t know what monkey service you run over there but hell no!!!

  Emily Yelle
4 months ago
We arrived for our appointment and were informed that they lost our tires. 30min later they found them and we proceeded to wait another 2.5hrs to have the tires changed. 3hrs for a tire change with an appointment is ridiculous.

  James Rabideau
2 months ago
Who puts red Loctite on caliper, and caliper bracket bolts? I had to redo a front brake job previously done by this location, and there was so much Loctite it didn't want to come apart. Totally not necessary!!!!!!

  Natasha Lebron
5 months ago
Exceptional service. Staff keep me aware of everything going on with my tire change. The service was fast and reliable. The staff was professional and answered my many questions. I would highly recommend this location. Plus Amy the front desk person was awesome.

  Donna Jachowicz
5 months ago
On Friday, my boyfriend made an appt for 11am Sunday for an oil change. We arrived at 10:45 and were told he wasn't in the system even though he has 2 trucks he has brought there for years. We told the scheduler/attendant we were dealing with, that we were on a tight time deadline and she said it wouldn't be a problem, we would get in for 11am. We waited outside and saw a lot of vehicles being brought back for service. At 11:30 we decided to leave and take our business elsewhere, since we knew that after they eventually did take it back, it would have been at least 45 minutes for the oil change. The scheduler/attendant was nice, but should have advised us to reschedule given that they weren't able to take us at 11am as promised.

  Executive Chef Busche Academy
6 months ago
I was originally taken aback when the service person told me the parts store was no longer open and I had to bring my own headlights for installation.This was not disclosed on the website. That said, she booked me for the for 2 days later. I went only and ordered headlights at a steep discount online and had them shipped to me.The day of installation was quick and effecient. In and out in 30 minutes at the most and price was reasonable, especially once you add in the savings of the LED bulbs i purchased online.All in All a great experience.Thank you!

  jason dailey
3 months ago
Booked a new tire installation through tire rack. Pep Boys suggested a 4 wheel alignment. Car returned to me with the steering wheels crooked, when brought back the same service advisor Amy had no idea who I was. Terrible experience. I do not reccomend Pep Boys Salem NH.

  Robert Morgent
3 days ago
Awesome service, fast and highest quality, tires were mounted and perfectly balanced! Recommend!

  Michelle Guarino
2 months ago
Squeezed me in at the end of the day for an inspection sticker! They were quick, efficient, and the two associates working the front desk were very welcoming and helpful.

  Michele Morris
7 months ago
I placed an order for four tires online with an appointment. I showed up for my appointment and the young man working. The desk could only find two of the tires in stock. He continued to look in several places until he was able to find the ones I had ordered, definitely went above, and beyond his job description . Call he was very very helpful and very pleasant to work with. There was a woman working upon check out who was very pleasant my whole experience there was excellent I would definitely recommend people to go to the Pep Boys in Salem New Hampshire.

  Daniel OBoyle
6 months ago
Only gets two stars because staff are good. Scheduling an appointment is pointless because their system isn t smart enough to account for online appointments which means they get over booked so even though I had an appointment for a job that should take at most 30 minutes, it took almost 2.5 hours.

  Chris Clark
7 months ago
This place needs qualified people who can do the work , l went to this place twice and on both occasions l was totally disappointed , they charge me for 4 wheel alignment but the print out show that only 3 wheels were aligned , the guy explaining that something is bent on the rear which caused them not to be able to adjust that one wheel, he couldn t tellWhat exactly was bent. They supposedly did this alignment about 4 months ago and l realized my tires were wearing a lot on the outer edges , l brought the vehicle today to replace all 4 tires and also a 4 wheel alignment , l paid in full for the service but the guy at the front was telling me that the technician who did the job has to get paid for the three wheel alignment. I would never ever go to this place again the technician s doesn t know what they re doing.

  Jon Beach
2 years ago
I took my VW in for a winter tire change out back in December. Technician swapped out Summer set for Winter set, balanced them and did an alignment since I figured it was recommended once changing over to the winter set. People were nice and all but did not do the job properly. A week after, my car was vibrating on the highway speeds between 55 and 75. I called back and asked what changed and if the balance was done correctly. They assured me that everything was done properly and there was nothing they could do. I thought to myself maybe it was just the tires. The other day I checked my wheels, both the rear ones were fine, the old weights were properly removed and replaced. But the front ones were not. Left wheel was showing barely any weights and the right wheel still had the old weights on the wheel. Clearly they didn t do the balance properly and lied to me about their work. I wouldn t trust them with your vehicle. Giving them two stars since they were nice people just didn t do the job properly.

  jojo branford
6 months ago
Wish I would have went to Pep Boys sooner. C.J one of the guys that work there. Went above and beyond for me and was very patient. I appreciate all he did for me. Now I m happy as can be with my car. Thanks so much. I will def be coming back.

  Mikk Crowell
5 months ago
I ordered 2 tires for my car online the night before and scheduled an appointment for the following morning. I went in 10 minutes before my scheduled time and they said I was dropping my car off. I never told them that or checked that off on the website. Why schedule an appointment if I'm just dropping it off in the first place, I could have brought it whenever. They offer to send us home in a Lyft and pick us back up in a Lyft which we accepted because the wait was a few hours. We got home and they called saying they couldn't change the tires because they didn't have the right size for my car. Apparently the ones the Internet said my car needed was wrong and they had nothing to fit my vehicle. I needed 2 new tires so I had to figure something out because one of my rear tires had a big construction bolt stuck in it so I needed to find another place to do it. While we were waiting for the Lyft I was calling around. I realized the Lyft was going to the wrong address and they had the Lyft picking us up at the store and not our apartment. I had to call them and I waited on hold for 20 minutes for them to fix it and send me a Lyft again to the correct address. By the time we got to my vehicle they had had it for 5 and a half hours. I started driving around to a place for new tires and I have 2 lights on my dashboard now and my tire is flashing on the dash. I called them and brought it back. They had actually taken the 2 tires off before making sure they had the correct tires to put on the car. When they put the tires back on they had put the bolt tire on the opposite side and sent the sensors off. They also never put the cap to the tire stem back on the 2 rear tires. Who sends a vehicle to someone like that? Even now after having 4 new tires put on I still can't get the light to go off. I won't ever go there again!

  Emily Darby
4 months ago
SOOOOOO LOUD and dirty waiting room-& incredibly slow even though I made an appointment it took almost 2 hours to get my car inspected. Amy running the register was nice though.