Canobie Lake Toyota Service and Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bubba Leduc
9 months ago
My wife and I both bought our vehicles here and have them serviced here. Everyone here is friendly, professional, knowledgeable, and helpful.Everything from shopping and purchasing to dealing with service and parts (to discuss accessories in planning to add) has been a wonderful experience.Alex, our salesperson was awesome and always stops to say hello whenever he sees us at the dealership.Highly recommend this dealership. It isn't the closest dealership to me, but my parents had a good experience here, and my wife and I have a well. They're worth the drive.

  K S
11 months ago
I went there for an inspection Wednesday 4/19/24 and was told I needed a new water pump. It was going to cost me $770. I asked if I need it to pass my inspection. They said no but it was an immediate issue and if I don t get one soon I could wreck my engine costing me $5K. I had a family member tell me to take it to their mechanic for a second opinion. I called the mechanic that Wednesday and said if I needed a new one he would charge $440 and to bring it in Friday. I did so and was told I m good and I don t need a replacement. He also didn t charge me to look at my car. That mechanic will be getting my business from now on. After buying my car from you guys 7 years ago and doing services I m done with you guys!Service: Vehicle safety inspection

  troy3danto
2 years ago
I purchased my vehicle - 2020 Tacoma SR5 - here, and have brought it in on two occasions for routine oil changes. The first time was decent, smooth, nothing exceptionally good or bad to report. From pulling right into the service bay, to getting my keys handed back at the end, the whole process felt logical and smart. The second time I arrived with a couple concerns about minor issues with the truck and reported them to the in-take worker in the service department. (Full disclosure: the worker who called me a day or two before, asked if I had any issues with the truck, and at that moment I didn t remember to mention them.) From the start he seemed a little annoyed that I would have any issue to report. The main issue was a racing engine upon startup, as sometimes the truck bucks a little when first putting it in gear. It seemed to me (and spoiler alert, still does) that a new truck shouldn t buck or race at all. The other issue was a few areas of rust on and around the alternator that to my non-mechanic brain seemed to form too early in the life of the truck, at only a year old; the inner wall of the flywheel and nut are already covered with surface rust, like maybe a coating or the correct materials weren t used; none of the other engine parts look like that. The worker seemed a little frustrated by the fact that I said anything, though he did say he would pass along my concerns to the service tech, and then did so on the phone in front of me. When the service was complete, he gave me the standard nothing we can do response, and slapped on a fairly conspicuous facade of niceness to hopefully get me out the door without protest, which is what happened. But the experience left me feeling unsupported, by a company to which I gave thirty seven thousand reasons to treat me well, and for the most part has. Not sure if I will bring my business there again.Services: General repairs & maintenance, Vehicle maintenance, Oil change

  Tyler Letendre
3 years ago
Each department seems to be working hard as ever, most notably the service team is clearly going above and beyond as they were very communicative, efficient and motivated to do all they could. Whether responding to impromptu questions about my truck or taking that extra time to evaluate little features unique to my request or to the trucks specs it was clear they did not rush nor did they skip on details. I would prefer my truck remain in 'good hands' for as long as needed as opposed to a carelessly quick glance at fuel levels and tire pressures (aspects any vehicle owner should be more than savvy with). Last but not least it is worth noting I did appreciate coming out to the parking lot to my truck equally as clean as when I dropped it off (not forgetting the interior plastic wrapping to protect the seats/steering wheel/shift knob/floor mats, although most people may prefer it removed before picking up their vehicle, I found it to be an assurance of added hygienic care during this pandemic along with a recyclable future-use trash bag). I feel more than confident I will be returning to this dealership! Thank you.

  David Bassi
a year ago
This place is fantastic and here is another example. I had an Check AWD light come on. I figured if just drop it at the dealership and they'd get to it when they got to it. So I showed up at the dealership 45 minutes before closing. The gentleman at the desk came out to take a look, plugged in the diagnostic computer, pushed a couple of buttons, told me what the issue was, fixed it and I was on my way in 5 minutes. This is just another example of why I won't go anywhere else to service my Toyota and a good part of the reason I keep buying Toyotas.Services: General repairs & maintenance, Auto engine diagnostic

  Chris Pellegrino
2 years ago
I ve gone here to Rockingham since I moved up to NH with my 2018 4Runner. Have had great experiences here almost every time. The oil change service was cheaper than expected and was able to get them to align it correctly after Town Fair Tire told me they weren t able to get a camber bolt to move on a vehicle with 35k. Sean Dougherty at Rockingham is great and won t oversell me something I don t need and that s what I like about RT.

  Cherie H
a year ago
Love the place. Friendly respectful staff. Vehicle is running like a charm, and returned ahead of schedule. I love that they provide transportation home and back. Costlier that my previous shop, but costs are up everywhere so hard to be sure it wouldn't be the same anywhere else.

  Joe Abimoussa
2 years ago
We renewed our car lease from Rockingham Toyota and had excellent experience. The sales person Milo was professional and friendly. He was able to find us the new car we were looking for and made sure everything was perfect. We would highly recommend Milo for his exceptional service.

  Shannon
2 years ago
Rockingham Toyota has fair prices for maintenance. They don't overcharge like a certain competitor in MA does. The wait time isn't ridiculous either and I appreciate their thoroughness, professionalism and willingness to go slightly above and beyond.Services: General repairs & maintenance, Tire rotations, Vehicle maintenance, Oil changeServices: General repairs & maintenance, Tire rotations, Vehicle maintenance, Oil change

  Patricia Correia
2 years ago
Brought my 2014 Rav4 Limited in for oil change and new tires. They recommended an alignment with new tires. I was given 4 choices of tires. I chose the Nexens after conversation with my service advisor, and they have given me a better ride than ever. My car was not out of alignment so I was not charged for one.Service: General repairs & maintenanceService: General repairs & maintenance

  Louis Depena
2 years ago
Went there for an to get my car serviced and was immediately greeted by the number 1 Service Advisor in the state of New Hampshire Matt Who approached me with a huge smile from ear to ear to take in all my information and informed me with a detailed description of the work that was going to get performed on my car.My car was in an out in a jiffy and was extremely pleased how well the job is done. I then went over to parts where I was also greeted by a true professional Mark Oliveri who helped me with getting wipers for my car and showed and explained the true quality of Toyota genuine parts! Not to mention the groovy selection of Toyota hats that mark had for sale.Because of professional & knowledgeable people like Matt and Mark is the reason why I am a repeat customer!Service: Oil change

  genosails athotmail
2 years ago
Scheduled a 15,000 mile PM. Promptly attended to without waiting. Service performed within 60 minutes. Notified via cell call that service was complete.Details of service were explained by service advisor Tim. I was escorted to my vehicle by Tim. Professional, courteous and efficient.Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  patricia carlton
3 years ago
My appointment was for state inspection. The desk staff is very friendly and helpful. The car was ready sooner then the time that was quoted. Everything went well and the whole experience was pleasant.

  Steve Francis
2 years ago
As usual, they were right on time, and Timmy made certain that he explained all that had to be done. He also told me approximately when it should be finished-and it was! I waited in a room with comfortable seating and soothing ocean effects in the background. Thanks, Timmy, for the excellent treatment you give me, and I m sure give to others.Services: Tires, General repairs & maintenance

  Scott Clark
2 years ago
Replaced rear seat fold down latch on my jeep I purchased from them. Great place to buy and service your vehicle. They stand behind the sale 100 percent. I have purchased serval vehicles from them and could not be happier with the sales and service team. Scott & Kathie.Service: Vehicle maintenanceService: Vehicle maintenance

  Patricia Fishwick
2 years ago
I ve been a very satisfied customer of Rockingham Toyota since 2006.I feel very confident, that the vehicle and service staff are the best. All employees are very kind, and always explain in detail, their diagnostic services! Extremely helpful and kind.Services: Tires, General repairs & maintenance, Oil changeServices: Tires, General repairs & maintenance, Oil change

  Victor Olmstead (Vixtor)
2 years ago
Timmy was courteous and professional while taking care of us and our car. Replacement of front brake pads came in at my expected price, so no surprises. Courtesy car driver, Bob, took us to the mall during service and picked us up.Service: BrakesService: Brakes

  Anthony Racca
2 years ago
"Willie" Nelson Pena was one of the greatest sales experiences I have had in decades. I look forward to working with him again. MY 5K service was due and I added some frustration I am having with Apple Car Play phone use. They added this to my 5K service, Deb did a great job solving that issue while the rest of the service dept. took care of the 5K service making my appt just a little over an hour. GREAT JOB TEAM!Service: Tire rotations

  Ganesh Ramaswamy
2 years ago
I've known them for over a decade and the service has been consistently good if not has gotten better. I'd certainly recommend servicing any toyota vehicles here. Special thanks and appreciation to Tim Johnson and Ramon Santiago. They're very professional and another reason why I go to this place.Services: Air & cabin filter replacement, General repairs & maintenance, Electrical, Auto engine diagnostic, Body & Trim, Tire rotations, Auto detailing, Wheel alignment, Brakes, Air conditioning, Vehicle maintenance, Battery, Oil changeServices: Air & cabin filter replacement, General repairs & maintenance, Electrical, Auto engine diagnostic, Body & Trim, Tire rotations, Auto detailing, Wheel alignment, Brakes, Air conditioning, Vehicle maintenance, Battery, Oil change

  Adriana Salerno
4 years ago
John L. At the Rockingham Toyota in Salem is Awesome!! He is Customer service oriented and very knowledgeable. He helped me through the process in purchasing a Rav4. I love my car! I enjoy the people at Rockingham Toyota and John is the BEST! I would recommend any one who is looking for a Toyota to see John. Great place!

  Marybeth Zambella
2 years ago
Sean, Deb and Jen are the dream team! What an extremely pleasant experience! I have recommended Rockingham Toyota to several people for this very reason. Their professionalism is unparalleled !Services: Air & cabin filter replacement, Auto engine diagnostic, Oil changeServices: Air & cabin filter replacement, Auto engine diagnostic, Oil change

  Rafael Keke
2 years ago
My vehicle had a bad vibration, I worked with Timmy in the service department, the technician verified everything to pin point the problem. They were very professional and understanding of my worries. I would highly recommend this place for service.

  Karen Anderson
2 years ago
Everything about this experience was wonderful. Easy to schedule, professional, attentive staff who are pro-active in keeping my vehicle in great condition.Services: Tire rotations, Vehicle maintenanceServices: Tire rotations, Vehicle maintenance

  Samantha Sarno
3 years ago
Their service department is the slowest service I ve ever used in my life. They re the only people I know that takes over an hour and a half (over 90 minutes) for a tire rotation and an oil change... This has happened every single time I ve came to get my car serviced here. Absolutely ridiculous.

  Shannon Cook
2 years ago
Timmy and Jerry were a dynamic duo! Courteous, kind, patient, and helpful. Communication was solid and efficient. Definitely would recommend!Service: Vehicle maintenanceService: Vehicle maintenance

  Mike Morin
2 years ago
Very detailed recap of my car s health. Friendly and professional. There are Toyota dealers much closer to my home but the travel times is worth it.Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Robin Topham
2 years ago
Dennis Matteau has serviced my husband s many times and is always very responsive to his needsSorry . Correction! Name incorrect but service great!Service: General repairs & maintenanceService: General repairs & maintenance

  Cathie Johnson
2 years ago
Very professional and friendly when working with them.The staff do not pressure you into additional service than requested. Will continue to bring my vehicle back for service.Services: Air & cabin filter replacement, Tire rotations, Vehicle maintenance, Oil changeServices: Air & cabin filter replacement, Tire rotations, Vehicle maintenance, Oil change

  Joe Hatch
3 years ago
I had Sean the service advisor he's a very professional man and knows a lot about the vehicles. Find when I bring my truck there I'm in good hands and they take care of what is neededServices: General repairs & maintenance, Engine repairServices: General repairs & maintenance, Engine repair

  Diane Norway
2 years ago
I was very pleased with the service they provided. I was especially happy with the valet service because I just wasn t free to drive my car in.Services: General repairs & maintenance, BatteryServices: General repairs & maintenance, Battery