Auto Sense

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cody McGovern
2 weeks ago
Incredibly professional and efficient experience! Sales and finance work wonders to get you what you need, and won t back down from the banks. Would recommend to anyone looking for a used car in the area, and Franklin was an excellent sales person, guiding me through every step of the way!!

  Anna Oneill
a week ago
We were worked with Luis and Kelly. Luis was great at hearing our car needs and budget. He was super transparent with the process. Kelly was great at working with the bank and making sure we were set up for success. Highly recommend coming to the Salem NH dealership.

  John Sullivan
6 months ago
What a great buying experience Trey, Audwin and Shawn were great people in general that are very knowledgeable with great salesmanship and a great sense of humor. They worked with us diligently with lots of patience. Big kudos for their patience with us. What can I say when they made sure to put us in the 2016 Maserati Ghibli . What a beauty of a car and a dream car indeed. You need a car then definitely come in and see if they have your car because they will work with you to make sure you are put Into the car you want. They make it about you and not what car they want you to buy. Thank you for such an awesome buying experience. I know I will be back to purchase a vehicle in the future.

  Regina Guay
3 weeks ago
Great experience! Franklin, Louis and even Iba were all so helpful. My daughter couldn t be more pleased with her new wheels. Highly recommended! Thank you all!!

  Danielle Auger
4 months ago
If I could give a ZERO STAR review I would. If you are thinking about going through this dealership DON T. My salesman Franklin was amazing. He is the ONLY good thing about that dealership and I hope that he is able to find a dealership that is not SHADY. They will lie through their teeth to just get a check from the bank for purchasing a vehicle through them. Not only did they illegally inspect this vehicle, they continuously gave the run around with the repair shop that THEY VERBALLY approved. Kenneth Buenaflor is an unprofessional, shady and incompetent manager . They will claim they have a guarantor program that will get you into the vehicle. DO NOT trust them and DO NOT do business with them. You ll be better off driving a bicycle to and from work versus doing ANY type of business with them.

  Immortals Queen
6 days ago
This place was a great and pleasurable experience. They all went above and beyond to help and gave what I felt was an amazing trade in offer for my used car. Trey was a very kind, respectful, helpful and most important an honest sales man. 10/10 recommended him.

  Chris Alost
a month ago
Trey was awesome, and super helpful walking through the buying process. He was patient with me when I couldn't find all my paperwork and quick to respond over email and text. Dealership staff were great and I felt like they wanted me to get the best deal. Had a great time talking about life while we waited and might go back just to hang out. 10/10

  James Dolan
2 months ago
I recently purchased a new car from Franklin at Auto Sense in Salem, NH, and it was an excellent experience. Throughout the entire process, Franklin was extremely helpful, knowledgeable, and patient. He never pushed me or made me feel rushed, and he took the time to ensure that I was comfortable and confident with my purchase. Franklin went above and beyond to answer all of my questions and address any concerns I had. I highly recommend Auto Sense to anyone in the market for a new car, and I want to thank them for their outstanding service.

  Carlton Oneill
a week ago
If your looking for a vehicle I highly suggest coming to autosense. Especially if your a first time buyer. Luis was very helpful to my wife and I and worked with us thoroughly to make sure we got the best deal for our budget and really made the process 10x easier.

  Caitlyn Ronan
3 weeks ago
I worked with Franklin after coming from Honda in Manchester. He got me into a great SUV that I like. He helped me buy myself a graduation gift and feel good about it. This is the second car I've gotten from here. I would recommend this man and dealership to anyone.

  Chris Ayerr
2 months ago
Just bought a vehicle here and what a great experience. Kelly was fantastic with helping me get to where I needed to be to get the deal done. It started with a dream and they made it a reality fo 5r me. I am very grateful. Franklin was my salesman from beginning to end he treated me with respect always had my back to me a great team comes with a great leader and Kelly is that leader. Lastly, finance manager last night on Valentines day was last to leave as I was pulling in lights off his car started approached me and instead of saying closed for the day greeted me with respect and said no problem let's go inside and get it done. I was stressed to say the least and he kept a great attitude with me. Constantly turning negatives into positives. Not easy to do as at times my stress was taken out on him. Great team from top to bottom. You need a vehicle and don't know who to trust give these guys a shot. You will not be disappointed. Thanks Kelly and company for an experience I will definitely recommend you and will not go anywhere else in the future.Much love,Chris

  Stephanie Rivera
2 months ago
I have a wonderful experience even before I got there I have Megan and Tray do the appointment and help me through all the needs I was looking. my salesman was Franklin he was very cordial and help me better than other dealers that I go. Kelly, iba and ray where funny and was a wonderful visit I go out happy and with a wonderful car. If you looking for a place to get a new car I recommend them you will feel welcome and very please after finish all. THANKS GUYS

  RelyTortuga
2 months ago
Working with Trey was a great experience. When I walked in Trey was quick to greet me and we started chatting for a while. This felt like more of a personal experience compared to other locations getting right to business. Trey helped me determine my vehicle goals and helped me to understand where my limits were. Trey did a fantastic job at not only taking the stress away but making my car buying experience fun! I will be telling anyone looking for a car that Trey is the guy to talk to!

  David Martell
2 months ago
Auto Sense has made my wife and I happy again. This is our 3rd purchase from this car dealership. The customer service is top tier from the moment you walk in the door. Our representative Franklin D. was a pleasure to work with. He made me feel comfortable and at home. We are very particular with the vehicles that we choose to drive. They always have plenty of options. This time we purchased a pre-owned Mercedes-Benz E350. We could not be happier. Ask for Franklin!!

  Jordan okeefe
2 months ago
Franklin was as helpful as could be and a super great guy Trey is one of the most transparent car salesman I have ever met. He worked with me for hours and took immediate care of all of my concerns. If your looking for a car these are the guys to call!

  Eli Bruso
a month ago
We had a great experience with Trey. He worked diligently to meet all our family needs for a vehicle. He was very polite and courteous. I d highly recommend popping in and working with him.

  Stephen McIntyre
3 months ago
Louis was helpful in finding me a car that fixes my needs they was very helpful and knowledgeable of the vehicle and the price I was looking for after shopping around auto sense was very helpful I will continue doing business with them in the future Thank You Auto Sense for the experience in shopping for a vehicle

  James Ruffing
2 weeks ago
Trey from autosense was very helpful. Was very pleasant and easy to work with. Test drove a truck with him that did not work out. Met with me last minute at autosense north to test drive another truck and bring back to salem for me to purchase.

  Megan Mayes
7 months ago
If you are looking for a car/truck, this is the place to go! They make you feel comfortable, like part of the family. Other places act like they just wanna make a buck! The person who helped me with my trade-in was Franklin. I highly recommend him!

  Rebekah Costello
a month ago
Great dealership! Everyone is willing to help to make the car buying experience less stressful. Trey was the best to work with! He went the extra mile to work with our budget.

  Victoria White
3 months ago
Even one star is to much Credit, they rip people off. Give them broken vehicles that get rejected and a front bumper that is held up by zipTies it won't pass inspection.When you bring issues up to them. After having the car for not even a week, they fight you on wanting to fix. I was taken advantage of from the jump. Would not Recommend them $4000 towards a vehicle. That's broken and rejected, but yet They say Over $3000 was put in into the vehicle but was definitely not because of it was fixed then we wouldn't be having issues with it STILL. till this day it still overheats. Would recommend you spend your money elsewhere. unless you like being taken Advantage of like me and my fiance was this is pretty sad as they knew this was our first vehicle It's also sad that they fail to tell us. It does not blow hot air like it should. And they say their cars are detailed when our car didn't even look like it was touched.

  Tristen witkowski
a month ago
I had a wonderful experience purchasing my first vehicle from Trey. Not only was he kind, but he is very knowledgeable regarding all of the details. I am so grateful to have come to AutoSense and would highly recommend this dealership, and Trey, to anyone interested in buying a car, especially as a first-time buyer.

  Fed Desire
3 months ago
Soon as I walked in we was greeted by Trey and helped make the process of finding a vehicle we were looking for very smooth. Went to many shops that week and each experience was stressful until I came to Autosense.. Trey was amazing..respectful.. patient along with the rest of the staff, he answered all questions we had ..I recommend coming here for your next vehicle !

  Brittany Whitcomb
a month ago
Franklin was amazing! Super helpful and very knowledgeable, and was able to answer all of my million questions! Made what could be a miserable experience enjoyable. Oh and having Trey add entertainment was definitely a plus! Thanks again guys

  Bobby Donahue
3 months ago
Had a great easy experience with this place. Luis was EXTREMELY helpful and beyond grateful too have had his help with getting me in a new vehicle. Will absolutely be recommending auto sense too anyone I know getting a new car

  Corey Rhoades
7 months ago
This past Thursday 8/31/23 I traveled to the auto sense location in Salem nh, I met a wonderful guy named Franklin who assisted me in my car purchase. He was very cordial and made the process seamless for me. All the other dealerships I went too kept turning me away because of my credit but autosense and Franklin deserve a huge shoutout as I drove home in a new car finally:) I got a 2018 Hyundai Elantra, not too shabby:) I m one happy customer who will keep coming back to you guys for all my car needs:)

  Kenneth Finn
3 months ago
Auto Sense in Salem, NH was fantastic during the entire process of buying my new car.Luis Franco was there for me from the moment I step into the dealership until I drove my Toyota Corolla off the lot.Luis took his time to find the perfect vehicle for what I needed and was always available to answer questions or find solutions.Iba in the Finance Department was also very personable and professional.Thank you Luis for a big time experience at Auto Sense.-Kenneth Finn

  Carlos Eden-grant
a month ago
Trey was one of the best people I have ever worked with. Made the whole process simple and very straight forward and helped me more then I ever could of expected. I would 10/10 work with trey again.

  John schwartz
a month ago
Poor experience, had an appointment to sell my vehicle drove 30 minutes to the location after confirming that morning we were all set to meet and I was greeted saying I had no appointment and no one was here to help. The rep didn t even attempt to call me to atleast give me a heads up. He allowed me to drive 30 minutes to give him my buisness just to be turned down at the door. I would take your buisness elsewhere in order to get a better experience.

  heather coffill
4 days ago
DO NOT BUY ANYTHING FROM THESE PEOPLE!!! THEY WILL WHEEL AND DEAL YOU SO FAST THAT YOUR HEAD WILL SPIN! THEY WONT TELL YOU HOW MUCH THE CAR IS, NOR DO THEY WANT YOU TO CHOOSE YOUR CAR! THEY WILL TELL YOU THAT THE BANK CHOOSES WHAT CAR YOU QUALIFY FOR (WHICH IS B.S.)WITHOUT EVEN ASKING WHAT PRICE RANGE YOU ARE INTERESTED IN! THEY WILL CHOOSE THAT TOO! THEY WILL LIE CHEAT AND STEAL FROM YOU IN A BLINK OF AN EYE! THEY WILL TELL YOU TO F OFF IF YOU WANT THEM TO STAND BY THEIR WARRANTY!