AAA Portsmouth Insurance and Member Services

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  jomaja2
2 weeks ago
These people have to be the best and friendliest folks I have dealt with! We have been customers for over a decade, maybe two. Every time we call they are happy to help and make sure you are getting what you are looking for. We have several cars and they always make sure we have the coverage we need. They always confirm with a follow up email. A pleasure to deal with.

  Peter Dawson Barr
a month ago
Jen Withee was my agent today and she was wonderful to deal with in getting Triple A membership and auto/renters insurance. She was oh so helpful and kind. Can t thank her enough for the care and time she took to explain everything.

  Lauren Sartini
11 months ago
Hit a deer on the road at 1am; completely wrecked the car. They said they would have a tow truck out to us by 2:15. We wait a half hour and they call back just to tell us they now have no one coming to get us. Why give us an ETA before you even have a driver??? They made us call the cops, who brought us a tower who took our car to a lot and then dumped us at a nearby hotel they SAID was dog friendly - but wasn't - so we are now stranded outside on a concrete bench. I called AAA back and they refused to send someone to bring us back to our car and tow it home, even though it's only 10 mins from the hotel and we are well within the 100 mile limit. They also suggested I go BACK into the hotel they just rejected us at, and this time, try to SNEAK the dog in. As if they would magically forget I have one. "I do it with my dog all the time." Thanks for the useless advice... obviously just wanted to get me off the phone.I don't know why I pay for roadside assistance - it is just as useful as burning my money in a trash can. Don't waste your time, they are just robbing you and denying you the service they promise.Update: they got a driver who brought us home 10 hours later (we live an hour away)...the guy was great, but maybe *don't* call it 24 hour roadside assistance, when in reality, it's a 24 hour phoneline to connect you to a person that will likely not be available until 8am.

  elizabeth mckay
4 months ago
I was charged over the mileage amountI wonder how many people have had this experience

  Stephen Priest
4 years ago
I was looking for information on booking a vacation and the service I received was great! The representative showed me the website, explained what I would receive if I booked through AAA and even called the cruise line about price discrepancies . My representative also found out that there is a discount if you book during a certain week. Very helpful.I recommend this branch of AAA.

  Melissa Gynan
5 years ago
Great place I definitely recommend. Dwayne helped us and he was great. We were doing some complicated car rental one way and switching vehicles for the trip back. He helped us with everything we needed and was very friendly. We are dealing with a last minute trip and he really made our lives so much easier.

  erica morris
a year ago
If I could give it a zero I would. I been waiting for a town flamingos 12 am it s now 5 am. Still no answered. What s the point of paying them if they can even come at a reasonable time. I m stuck in where nothing open my cell is dying and nothing is being done. I can t wait to cancel my membership

  Donna Mitchell
2 years ago
I paid my bill by check, so I declined a receipt. The membership fee had quadrupled in the past five years. I asked for and received the two guidebooks for New England. They atare narrower than in the past. The clerk said they will soon only be available online. How convenient for areas with no internet or phone coverage. Plan ahead to print what you need and forget spontaneity on the road.

  Robert Hand
3 years ago
Even with the travel insurance we purchased from them, when we cancelled our trip to the Grand Canyon due to Covid-19 , they did not refund $400 of the airfare charge which they booked through American Airlines. They book the trip through Pleasant Holidays which is a side company that AAA owns to deceive customers. They did not have to book air so far out to not allow us a to get a refund. We cancelled 45 days before our travel. Please learn from our lesson and do not use AAA travel, they do not look out for their customers. Why wouldn't they disclose that they in fact are owners of Pleasant Holidays? They are not transparent. Stay away! In the process of filing a formal complaint with the New Hampshire Attorney General's office.

  Misty DeMeritt
6 years ago
I stopped in on Monday to talk to an agent. She was very pleasant and helpful while I there. Talked to her about the trip I had in mind and left her the details. Left a vm with her on Tuesday day, noonish and then called again later and left a message with a person. It's now Wednesday, almost 5:30 and no return call. :( sad face... looks like even though I'm a AAA member, I'll have to go to another agency. Totally bummed, thought she was going to be fun to work with. I'm giving a two stars because she was so nice while I was there, but unfortunately that was end of my experience there.

  Connor Floyd
2 years ago
Unknown policy switch up or lying workers.Called today to get a tow. I've been towed before when I'm not present with my car because AAA wait times are ridiculously long. Today they said that's not possible when I've done it twice but the service advisor on the phone claimed I was present at both times. Either someone way impersonating me or the person who was "checking my ID" lied directly to AAA.

  Susan Powers
4 years ago
If you don't want to do the searching for flights yourself than this is a great place to go, but you're going to pay for it. Found flights much cheaper on my own. Just depends on what you're willing to pay. Some people would rather pay to have someone else do the work. I couldn't afford to.

  Ryan Brindamour
3 years ago
Charged my girlfriend 3 times in the same night after saying it was going to be a flat fee for the tow. Then we were on the phone with them for 45minutes and it took them another hour to get there. Could've put a needle in my a** and dragged my car home before they even answered the phone. I hope they get the bird flu, amen

  Judy Smalley
5 years ago
I used them for a trip last spring and they were fabulous. The woman I worked with has left and the agent I met with recently see totally disinterested. I ended up booking my trip with Norweigan. Too bad...

  Bobby B Good
3 years ago
When I called for an insurance quote, due to a free $10 Dunkin Donuts card I found out that I would pay less and get better insurance. The woman I spoke to was very nice and patient.

  Trina Hilton
4 years ago
They could not assist me there with what I needed, but they were so helpful to give me their personal knowledge on a service they do not provide. That is SERVICE!!! If I ever need them, I will certainly use this branch based on that one phone call.

  Michael Rabideau
3 years ago
Michigan sauce was okay. Best is the Cumberland Head store on the way to/from the Grande Isle Ferry.

  4fastponies
2 years ago
They provided prompt service with zero hassle. Extremely happy with my membership!

  Capt Paul Bourque
4 years ago
They hardly ever have any water in the windshield washer container.Also, most times no paper towels.

  Betsy Wilson
4 years ago
Associates are very friendly and professional. Glad to have a AAA membership.

  james carmody
4 years ago
AAA has great rates for anyone budget and is very flexible.

  David Pearson
4 years ago
Great service full staff that took time to explain everything

  leon arazny
2 years ago
Nice modern well run office

  Deirdre Reynolds
3 years ago
AAA is always a good choice!

  Dave Staszewski
4 years ago
Staff is friendly and helpful.

  sue murphy
3 years ago
Very helpful and knowledgeable.

  Jennifer Downey
4 years ago
Super helpful and super friendly

  just jane
4 years ago
very friendly, knowledgeable,

  Peter Hanlon
2 years ago
Did not go there

  Vincent Palumbo
3 years ago
They are the Best!