Kirks Truck Auto Tire Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Young Skiers
a month ago
I called Kirk's in Plymouth because my daughter is a student at Plymouth State University and had a flat tire. I spoke with Kris who was very helpful and arranged to have the vehicle towed to their shop. The tire was deemed to be unrepairable and they gave me a fair price to replace all four tire as the other three were close to being out of spec. They ordered the tires that afternoon and we had the car back the next morning. They also offered to have the car brought back over to the School when it was done. For a parent that is not in the area, its nice to know there are still decent folks out there willing to help. Thank you!

  Dana Snowdon
5 months ago
If you ve locked your keys in your car and/or need a tow, ask for Adam. Such a thoughtful, kind and knowledgeable person. He turned a horrible situation into a welcome rescue. Thank you Adam!

  kelly alliegro
a year ago
I only bring my car here now! I m a female mechanic, so I m used to people trying to rip me off thinking I have no idea what they re talking about. Kirks isn t like that at all! Straight to the point and no nonsense. Super fair prices. Even their towing prices . I haven t needed that service from them yet (hopefully none of us do ), but if I ever get towed I hope that s who comes and picks me up! Across-the-board you pay about $300 for the tow and then another $300 per day of storage. Kirks charges something like only $195 for the towing and like less than $100 a day for storage (double check me on that but it s low cost for sure). I imagine they lower prices cause it s kind of a college town, but that still blows my mind. Very cool. Really down to earth people. 10/10 recommend!Services: Tires, Auto engine diagnostic, Oil change

  Justin Chapman
a year ago
Don t call this company for a lock out in Plymouth. I made the mistake of not asking them how much a lock out would cost. They charged $125. I was only located a few miles from their shop.I had needed a lockout at Loon in the spring that only cost $70. Lesson learned, but I would avoid this operation if I were you. Wish I had read the reviews first. Looks like I am not the only one who has been taken advantage of by them.

  Shann C
a year ago
I had seen a car sitting at Kirk's for over a year so I decided to stop and and ask them about it. The women behind the counter very rudely told me that she could not sell me the car for the parts when in all reality It didn't look like the car had moved to years! I then asked her if I could just buy the parts off of the car and again she rudely replied with no I cannot sell you the car ! So then she said that she would look into ordering me the parts that I needed for my car and she would get back to me. She took my name and phone number and it has now been 3 weeks! I have even called her to see if she had looked up the parts and even after telling me that she would do so, she said Yup I can do that I haven't even had a second to look them up. To me, that's not the way customer service works! You tell a customer you're gonna do something for them, you do it!

  Abby Noel
a year ago
My super hot boyfriend accidentally locked his keys in his trunk. Adam from Kirk s was very courteous, timely, and professional. He was so helpful! Definitely call this business if you need help with your vehicles!

  Michael Blake
a year ago
Completely lacking business morals,The fact that he would take a car after the business owner told them not to tow it is disgusting! Not only tow the vehicle, he brought this vehicle all the way up to his house I. RUMNEY nh! Furthermore he charged the owner for inside secure storage with was more than five times the going rate of impound while the vehicle sat outside in his yard!! The owner who was putting himself through college at nhctc in Manchester was unable to locate the car for weeks because no one was notified not police, not land owner, and not the owner of the vehicle. Who had called all of the towing companies in the area including this one!! The vehicle owner had called this business twice! It finally took the vehicle owner having someone else call and asking about the car for then to admit that they had it..I WILL NEVER GO TO THIS " BUSINESS " !Now your calling me a liar it was a red 1994 Volkswagen jetta with white rims and had a high rise wing and yes it was over four years ago!!!! And I called all of the police stations state and local so nice try! This is when you called your business Bailey Hill.They day it was towed I had saved enough money for the starter and went to put it in and my car was gone. Called police and town and No one knew anything about it.

  ShadowSeera
2 years ago
Great experience being towed with Kirk's. I was stuck on an icy downhill road in a big FedEx box truck that slid from the top about 200ft. Had to link a bunch of chains and attach to the main winch to reach me from the top. He gave me clear instructions on what I should do as he pulled me up. Very grateful to be rescued, and the man and woman who operated the tow truck were very nice!

  Charles Thompson
2 years ago
Best experience I've ever had! Truck got stuck on road after snowstorm & George & crew was there within hour . Company i worked for took thier time & George & his wife was very polite & kind! I'm forever grateful ! They have an excellent team!

  Tyler Zina
4 years ago
Extremely rude staff and overpriced. The owner drove five minutes from his shop to lift my vehicle with his truck so I could change the tire. Yes, I did all the work. He charged me $200 to stand there and watch me. I asked why it was so expensive and he said, "It cost $200 just to put my truck on the road". I have friends back at home that tow for a living. That's the worst excuse I've ever heard. Not to mention I waited almost an hour for the cashier. Rude and ignorant staff. They shouldn't be in business.

  Cat The Wanderer
a year ago
I have 10 years towing experience under my belt and when I was towed my appearance did not reflect that at all being in slippers, I got a flat tire on the highway at midnight everything was closed so I waited until 8am till places started opening. I contacted Geico for roadside assistance and I got Adam from Kirk s who brought me to Walmart TLE because of weird issues I had to take my tire off my car for Walmart to service it and me leaving all my tools 130 miles away Adam loaned me a 4 way tire iron and stayed with me until I was all set. That right there is the spirit in which roadside assistance should be I m glad that in other places there are guys out there like myself and I m honored to share a profession with the likes of these guys.

  Isabella Richard
5 years ago
I rent an apartment near PSU, and in the apartment's lease there are specifications about parking and allowing guests to park on areas owned by the landlord--anybody without a parking tag can be towed if a tenant calls them in. I had to take a friend to the hospital today, and stepped out of my house only to find that my car was parked in by someone without a parking tag. I called Kirk's and was initially given an estimated wait time of 1.5 hours. I borrowed my roommate's car to take my friend to the hospital, and when I returned four hours later, the car blocking me was still there.Subsequently, I called Kirk's again and was admittedly a little frustrated, the woman who answered the phone (a different woman from the first time) told me she was sorry, and that she would relay my request to one of the drivers.Another hour went by, and I called again. This time, the same woman who answered the phone the first time picked up with a nasty tone of voice and told me that the driver had come by my house and didn't see the car I described, so he left. I explained to her that the car was very much still there, and she gave me a flippant tone and proceeded to tell me that the driver was out on another call, and hung up on me.My car, at this point, has been parked in for approximately six hours--four and a half hours longer than the original wait time I'd been quoted.After half an hour went by and there was still no sign of any improvement, and my car remained blocked in, I called again. The same woman as last time picked up, and was extremely rude to me without paying any heed to the issue that I had now been putting up with for SIX AND A HALF HOURS.Twenty minutes after the last call ended, the driver showed up--but by this time the car I had called about had been moved. I spoke to the driver briefly, explaining the situation, and he was absolutely lovely to talk to--very respectful, understanding of how livid I was with the unacceptable wait time and positively nasty treatment I'd endured by the woman on the phone.I am absolutely dumbfounded that the receptionist who answered 3/4 of my calls is permitted to answer phones when she is so disrespectful and downright nasty to people who call seeking assistance. If it wasn't for the kindness of the driver who arrived, I would NEVER use this company again (though because they seem to have a contract with my landlord, there doesn't seem to be any way for me to escape this).In short: the receptionist is absolutely atrocious. The driver I met with seemed very nice and willing to help, and it wasn't his fault that the issue simply wasn't communicated to him in a timely manner. If you need to call Kirk's for towing services, don't be upset with the driver who arrives if it's been a long wait, it's likely he just didn't know about your call at all.

  Jeanne D. Fowler
a year ago
Very nice people get you right in to look at your vehicle prices are responsible. Thank you for getting me for the Vin verification and inspection for my car. Easy to talk with everyone there. ThanksMomma Dee

  Liz Ledger Ashlee
5 years ago
Don't let them tow your vehicle and God forbid it's because of an accident!! My mother's car, and she wasn't even the one driving it at the time, they charged her $195+$75/day storage... to park at their garage beside the road!! End result, she had to pay the$195 just to get her things out and gave them the car, the bill was over $1000 in less than 2 weeks! Their website says they treat customers like family? HA!! I'd hate to be related to them! She might have become a customer and had her car fixed there if they hadn't taken advantage of her, they KNEW she could not afford to pay that! Looking at these reviews I can't understand why this place is even still in business! Disgusting!!

  T G
3 years ago
Kirks has my elderly neighbors car for 6 months now (since February). Everytime he calls he is told they're waiting on another part. My elderly neighbor is paying car payments and insurance for 6 months now. Kirks has collected insurance payments for accident already. He was told it was painted and he could have it yesterday. He was once again carless. If my neighbor gets charged extra for their taking all this time to provide him with his completely fixed car, I will aid him in seeking legal support.

  Jeff Zeldin
6 years ago
I was told I would get a free estimate on my car, and that theybwouldnt do any paid work wothout my consent. When I told them I was not going to do the job with them, they became very rude very quickly and charged a $40 diagnostics fee citing that 'the estimate is free but the diagnostics are not'. My vehicle broke down while I was on an out of state trip and the tow truck AAA sent suggested I bring the car to Kirks. I did some research upon getting home and saw that they have a bad reputation, (not to mention an F rating from the Better Business Bureau) so I decided to have the car towed elsewhere, and they refused to let the truck on property till I paid their phony charge, and that on top of that they couldn't accept a credit card payment over the phone and that I would have to come up from Rhode Island to pay them in person before releasing my vehicle. Total nightmare and bad business ethic, I would avoid using them at all costs and beware, if your car ends up here, one way or another they'll find a way to charge you for it.

  Nick Cochran
3 years ago
Garbage place, do not recommend. They essentially stole my friends car out of our lot's parking lot. They took her parking pass that she had hanging in her car which allowed us to park in the lot since we are residents. Then they charged her (a college student keep in mind) an absorbent amount to get her car back. And screamed at her when she tried to negotiate a payment strategy. They tried to take another one of my friends cars who also had a parking permit too but they luckily stopped them before they could get to it.

  Elizabeth Marceau
6 months ago
Grossly questionable practices. I d comment on their customer service and problem resolution, but there is none.

  Bo Dunham
4 years ago
Kirks is a very poor excuse of a business. What a complete joke. Called them the evening before the day I wanted a f-550 towed from Campton,nh to Andover,nh not exactly a short tow. They said yes they could tow it first thing in the morning, 9:30am rolls around and nothing so I call them. Dispatch advises she will call the driver and get rite back to me with a time. 12pm rolls around still nothing so I call again she still doesn t know what s going on and was extremely rude. She finally called me at 1:30pm and says I forgot to call you but the driver should be pulling in any minute . I told her to pound sand I had gotten sick of waiting around not knowing if the truck would even be moved. I had called Arnold s towing out of Lincoln,nh they were extremely pleasant got rite back to me with a time and not even an hour later the driver had called and told me he was on his way. They were cheaper and extremely better service.

  Leighton
a year ago
Incredibly kind people, walked right in, needed my tire patched, they took care of it efficiently and cheaply right away. The front desk people and the service person were great.

  Theresa Andersen
5 years ago
Called AAA for tow truck at 8:45am. Advised stuck on steep driveway. ETA kept changing last one was at 1115am.We walked 1/2 mile back up hill to house as AAA stated tow company (KURTS TRUCKING AND AUTO) would CALL when they were close. Guess they showed up,left and refused call. Not recommended if you need help. A simple courteous phone call would have gone a long way.

  Trysten McClain
3 years ago
Paid $375 dollars for a tow from Kirk s. The shop is a cesspool of filth, and I felt like I needed a hot shower and seven Hail Mary s after being in the shop. Call Arnold s or DC Towing, their service will be 10,000 times better, and they won t take your whole paycheck with a smile.

  Micah Mickelboro
6 years ago
I own a local landscape company and when a truck goes down it can be devastating to my company. Having said that I had a duramax blow an injector 2 weeks before snow started rolling in and was in a bind, kirks got me in and did a great job of getting me going again in a reasonable amount of time and a reasonable amount of money. During this winter my f550 got stuck in a client's driveway due to large snowdrifts, kirks pulled me out and got me on my way once again!

  Will McFarland
5 years ago
I have called them 6 times over the past week to make an appointment. Each time the receptionist said they look up the tires and call me right back. No way I'm going to let them work on my car now if they can't give a simple call back for an appointment. What shoddy business practices. Trust the other reviews and STAY AWAY FROM THIS PLACE!

  Jimmy Rymes
8 years ago
I would like to send a huge thank you out to George Kirk and the entire crew at Kirk's truck and auto. We had one of our oil trucks break down in Norton, Vt, 4 miles from Canada. I made one call to them and they dropped everything and headed right out. Thank you for great service time and time again.

  Crazy Scott
5 months ago
Bad service and rude people! Also over charge for parts.

  Cris Parisi
7 years ago
Very friendly service... got me out of a bind when my vehicle died. Accommodated me with a ride to and from their shop so that the work could be performed, and had me back on the road within a day. I will use them whenever I need service in the area. Thank you to George and his staff.

  Randy Betts
9 months ago
I blew a tire on the highway. They were there within the hour. Very professional! Thanks guys

  Miranda Jane
3 years ago
I watched as his workers loaded up a vehicle to be towed and left the doors wide open. As they merged on to the highway items were flying out of vehicle making it hazardous for anyone driving by or following behind at a 3+car distance. Would not ever let them touch my vehicle.

  Ronald Sicely
11 months ago
I've been here three times for service, they get the job done and do it right great experience