Peters Bump Clinic

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Casey Larro
4 months ago
Brought my 2021 Maxima in for a simple bumper replacement and the whole ordeal turned out to be a disaster. Scheduled the appointment 2 months prior to the actual appointment. I called the day before to confirm the appointment and that the rental car would be ready when I dropped my car off. Everything was confirmed. Next day dropped the car off and no rental car was available because they forgot . I come back again later that day to drop the car off and picked up the rental. Everything was fine until I picked up the car 9 days later. The bumper was supposed to be replaced with a new OEM bumper and it appears they reused the old bumper and attempted to fix it. The paint job was so horrible you could see wet sand and swirl marks all over it. I told them when I picked up the car that I wasn t happy. They said bring it back and we ll fix it. Brought it back a week later after I had to hound them to schedule me for an appointment to get it relooked at. Dropped it off and came back same day and the paint job still wasn t fixed. They then tried to blame me for bringing the car through a car wash which caused the swirl marks. I asked to have the bumper repaired properly and they never got back to me. Not only the receptionist but the folks behind the counter handing the repair orders were horrible when it comes to customer service. They are not friendly and the work done to the vehicle was even worse. Stay away from this business. You won t be satisfied. I m not even sure how they are still in business.

  Kyle Faulconer
a year ago
I came in November to fix bumper paint damage and replace a rim on my 2018 Acura TLX, Acura recommended me to go here. The day I picked my car up I noticed the steering wheel was off centered (noticeably slanted to the left side while driving straight) while driving home on the highway. I called them immediately getting home and was told to come back and they will fix it. After waiting and being told it was fixed I then left again and my car came to a sudden stall getting onto the highway with all of the sensor lights light up, could of been disastrous if there was a semi trunk or being tailgated. I got my car to drive again with all sensors still on and returned to the shop which they didn t have a set explanation what was going on. After being there back and fourth for a few hours I was given a rental because they didn t know how to fix the issue then got a call everything was fixed and they were not re calibrating the car on the Acura software and using Hondas because it s almost the same . When leaving at close time my steering wheel was then noticeably off centered to the right side driving straight now and I refused to have them look at it 3rd time. I had to pay $150 out of pocket at Acura the following week for them to fix the problem which was the alignment not being done or poorly being done which I paid bump clinic to do in the first place. The paint damage they fixed was good but will never return or recommend this shop to anyone who wants to save themself a headache.Services: Painting, Body & Trim, Wheel alignment, Auto tire replacement, Auto body & trim replacement

  Milford Civic
9 months ago
Had my rear bumper cover repainted. Vehicle was returned washed, vacuumed and the interior wiped down. Would have been a 5 star review, but there's one employee at the front desk who isn't very friendly to deal with. On pickup and dropoff, I had to greet her to get her attention. She could probably stand to attend a 1 day training class to sharpen her customer service skills.UPDATE 7/22/2023 - While washing my car, I noticed that 4 clips that hold the bumper cover on were never reinstalled and the ones that are there are damaged - it flops around and rattles driving down the road. The bumper cover also was partially masked off and not fully repainted and the new paint doesn't match the rest of my car. TALK ABOUT SLOPPY WORK. The tech sure did find the time to adjust my driver's seat to the curvature of their rear end though and drive it 10 miles for no reason! I'm thoroughly disgusted with Peters of Nashua now. They have a bunch of hacks working there. I WILL NEVER PATRONIZE ANY PORTION OF THEIR BUSINESSES EVER AGAIN!!! STAY AWAY!!!!Service: Painting

  Amos Landon
8 months ago
After a small accident Peter's fixed my car and the work was perfect. Spotless. Customer service was great. They do book out a ways but they're worth it.

  Ron Cicotte
a year ago
The service and work was excellent. I was able to drop my car off and the rental car was waiting for me. But it took exactly 1 day longer than the 30 day limit allowed by the insurance (Allstate). I picked up the car within an hour of being notified that it was ready. Neither Allstate nor Enterprise (the rental company) nor the Bump Clinic alerted me until after I dropped off the rental and picked up my car. I ended up with a $50 charge on my credit card that I wasn't expecting. The lesson is: Read your contract carefully and don't rely on courteous service and appearance of a well coordinated process to save you from excess charges. My bad! Lesson learned!

  Beth Rogers
a year ago
Excellent work! The office kept me updated regularly on the progress, and it was ready within the estimated completion date.Service: Auto body & trim repairService: Auto body & trim repair

  Gregory Chagnon
10 months ago
They do awesome work unfortunately. I have to bring my vehicle there a couple of times but each time was outstanding. They even clean the inside a whole lot better than I could highly recommend it.

  Melanie Raitto
a year ago
Two deer ran into the driver's side of our car and damaged everything from front to rear. Also, a canoe had fallen on the other side. After their repairs, our car looks brand new! They do an excellent job!Services: Painting, Auto body & trim replacementServices: Painting, Auto body & trim replacement

  Kelly rodrigues
2 years ago
while they did amazing work a month and a half my car was there not one update from them not one call. I consistently had to call to find out what was going on with my car. repeated promises my car would definitely ready next day. I would call next day and no definitely tomorrow. I was promised multiple dates for car readiness and calls neither happened. so frustrating. got my car back and had to immediately fill the tires because they couldn't bother to check to make sure it was ready after a month and a half with my car.

  D Poiss
a year ago
The customer service was courteous. polite and professional. The body work was excellent as you'd expect. What we didn't expect was how well they cleaned the interior, cleanest it's been since it was new!

  Larry DeVito
a year ago
They did a great job in repairing the front end damage to my Honda CRV. They also handled all the paperwork and coordination with the insurance company and car rental agency. If you are unfortunate to damage your car, this is the repair shop you need to contact.

  Shawn Colburn
3 years ago
The staff here worked wonders with the insurance company and were able to help me keep stock parts rather than the 3rd party replacements the insurance wanted. They also work well with Enterprise and my rental was delivered and ready for me to drive away in after I finished the paperwork. Now when people ask me where I recommend for body work or collision repair I instantly respond with The Bump Clinic.

  Dave Campbell
3 years ago
We have been here several times over the years. Today's visit was for a windshield. They were very pleasant and observed social distancing and wore masks. The price was very fair and they did a great job as always. I highly recommend using Peters Bump Clinic.

  Scott St.Onge
10 months ago
My wife hit a deer and Peters Bump Clinic did all the repairs. They did an excellent job and were friendly and easy to work with. Thank you

  Marjorie Matthews
11 years ago
The Bump Clinic is the best. Accidents are a pain - they make them better. This was the easiest repair I've ever had! Great work and great people to work with. They dealt completely with my insurance company, they arranged the rental car, they fixed my car right, and all was as they promised time-wise. What more can you want? I would do business with Peters Bump Clinic again and again and recommend them to anyone!

  John Hajny
7 years ago
Brought my Lexus in to repair dent in rear. Turn around was quick and work was flawless. I'm from out of state and did not know any place to take my car to. Brought here on recommendation and glad I did

  William Lawson
a year ago
Great repairs of my damaged Lexus. Arranged everything, completed the work as planned, are friendly and available.

  Ontaya Marie
7 years ago
Got in an accident 6/30 it is now 8/15 and still no Car. I bought it in Concord because the sales people were terrible and didn't help me. Their loss I was ready to buy that day. Only reason I had it towed here was because it's a lease and I live in Nashua. They kept telling me oh one more week oh another week and I had to Harass them on updates. Seems to me they are milking the insurance company for money. I DO NOT reccomend this place what so ever!!

  Dana Dahl
6 years ago
We usually go to another shop for body work. But Peters Bump Clinic gave an estimate and completed the work in the same time the other shop took to get me an estimate! Definitely changed my mind about going to a dealer for repairs!

  Max LaSala
6 years ago
Mechanics should know that you have the wrong part before they start the work. Especially when you are a certified facility. They just wanted money out of me. Management showed me poor judgment and Dave Dupont wasn't the least bit helpful.

  Robert Marco
2 years ago
My car came out perfectly fixed and everything went smooth and the people I dealt with were polite and professional

  Steven Kolios
5 years ago
Did a great job car was ready when they said it would be. were very friendly. Took care of the rental car and Ins. Detail car when car was done.

  Eglay Odonnell
3 years ago
Passenger door damage and they did a wonderful job and also did a detail job on tuck Looks line new Great job keep up the good work Super happyService: PaintingService: Painting

  michele hines
4 years ago
The Bump Clinic did a fantastic job on my car. And Tessa was great and very helpful.

  Joe
2 years ago
Great job on both of our vehicles! Worked with our insurance directly no hassles.

  Spekrgrl Sounds
8 years ago
Peter's Bump Clinic did a great job on my car! I would recommend them for sure! Thx!

  justin whitaker
a year ago
Professional, respectful and they had me in and out in a timely manner for my estimate.

  Sandra Tavela
a year ago
Took our Subaru in for repairs. Very friendly and professional people.

  Katie G
2 years ago
Great business to work with. Kept me up to date on repairs. Very friendly staff

  Jay Patel
2 years ago
Have my car being fixed at this location, great customer service.