Dave Illg's Collision Repair Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nancy k
3 weeks ago
If I can save anyone the time and headache, I advise that you DO NOT bring your vehicle to this company. I thought I was in good hands by bringing my vehicle here and boy was I dead wrong. I dealt with Rick, who informed me that they will assess my vehicle right away and get to working on my car, gave me a set deadline when my vehicle will be done. Everything Rick was telling me seemed promising. When I went in to sign paperwork, I was asked if I wanted to receive text messages about updates on my vehicle. I received a text message just within about 1-2 days after dropping off my car. The text stated my car is currently being worked on and everything is going as planned. I thought to myself, wow this is great, they're already working on my vehicle. My vehicle was hit pretty bad, it was parked and someone did a hit & run. Rick told me it will take them about 4 weeks to fix my vehicle. So, as 3 weeks have passed by, I decided I would give Rick a call to see how everything is coming along. Rick states that everything is going as planned and the vehicle should be done by the deadline date. As the deadline date got closer, I have not yet heard anything, so decided I would call again. Also, the girls who work at the desk (Morgan & Donna), obviously they just go by what the mechanic or whoever is telling them what to say about vehicle updates. Anyways, so I call again to see when the vehicle will be finished. One of the girls tell me, oh it will be done 1/30/24 (which is the deadline). So I go ahead and coordinate my day, leaving work early and making sure I had someone to pick up my son from school. As I am leaving for work, my gut feeling was telling me to call them again to make sure things are still going as planned. Of course as I call, they tell me that my vehicle is not finished and well, they really do not know exactly when they will be finished. Apparently Rick was on vacation, so it seemed like no one really knew what was going on with my vehicle. I was given 4 different dates as to when my vehicle would be done and when those dates came by, I was told my vehicle still was not done and they are waiting for this that and the other thing. They were just beating around the bush. Communication there is terrible. So I finally get my car back, but it is still not done. There were some minor things that needed fixing and they were still waiting for the parts to arrive, which they failed to tell me when they told me I could pick up my vehicle. So they tell me as soon as the parts come in they will call me and I can bring my car back. I stopped dealing with Rick at that point, because he is incompetent. I spoke with Dan, who is very nice, but clearly overwhelmed with his duties. He made sure I was taken care of and everything on my vehicle was done and fixed. We were still having a small issue with my gas tank door, Dan told me he would look into it and call me to bring my car back. Her asked that I send him an e-mail to remind him as he tends to forget. I have yet to hear back and I did not send an e-mail because I just do not want to deal with this place anymore. Dan was very empathetic and apologized to me numerous times and told me that obviously things with my car and communication fell through the cracks on multiple occasions. On one of those days, as I was sitting and waiting for my vehicle to be brought out, I can hear all the drama and gossiping going on between employees. One of the girls at the desk stated, no one seems to know anything around here. I could not agree more!!!

  Adrianna Cudia
3 months ago
DO NOT bring your car here, seriously. They are scammers. My insurance sent me here for an estimate on MINOR DAMAGE (one car door handle was broken from being backed into) & they wrote an insane estimate totaling the car, stating the damage is more expensive than the car is worth. It s a beautiful Audi that runs perfectly fine & has brand new brakes/tires, etc. Their estimate included a new quarter panel (the dent on mine could be pulled out by a plunger) and entirely new door + a number of unnecessary add ons upon review from another professional. Basically they wanted to offer me dirt to buy the car from me so they could turn around & sell it at auction. They would not give me another option. Now they are holding my car hostage and will not release the vehicle to me unless I pay them for their time of taking the car apart. They had to take the car apart to complete the FREE estimate so I am now being charged hundreds of dollars to get my own vehicle back, unrepaired in the same condition it was dropped off in. Seriously I wish I just continued to drive the car with no door handle so I didn t have to deal with this. Dont go here.

  N PB
4 months ago
I would give 0 stars but i cant. Took my car there because of my insurance and quoted 2 weeks for repair ended up being a MONTH and + days (second time taking it there and second time taking more than what they said). My insurance even extended my rental to the max days and that WASNT EVEN ENOUGH. I had a flight @boston and had to PAY for someone to take me because at this time I didn t have my car nor the rental. Not even as courtesy offered a rental and after I ASKED for one; still got nothing. Rick will be the expert to tell you stuff that are NOT true just to convince you on why they cant or why something that is NOT RIGHT -it is lol. Also if you call asking for an update they will have to call you back because they dont know and YOU will have to call them because they dont call you.My car has ORIGINAL parts and when the first accident happened they ordered OFF MARKET parts, even tho they ll charge your insurance like original ones. Luckily the off market piece didn t worked out so, they had to order original ones. Also apparently they dont change off market parts if your car has them, but will order off market for you without even letting you know.They will make you waste your time, bring a bunch of excuses and just make you deal with wtv the outcome is unless you involve and insist your insurance that the car has something wrong.

  Stephen Vertigans
2 years ago
Bring your car somewhere else, I promise you don t want the headache from bringing your car to Dave illgs. Took 3 weeks to for it to look like the photos then gave it back to fix correctly and another 2 weeks before I got it back.Services: Painting, Body & TrimServices: Painting, Body & Trim

  bassrat68
6 months ago
Good luck getting a call back if you try to have them make good on their Lifetime warranty! They won t stand by their work and will just give you the run around and then not return messages! Awful customer service!Service: Body & TrimService: Body & Trim

  Michelle Larter
10 months ago
Great experience. It took longer for the insurance company to pay for the additional damages found but Dave's team kept me informed every step and the work completed was top quality.

  Michele Witkowski
a year ago
I have gone to Dave's shop several times and have been very satisfied. His technicians do a wonderful job. His staff is very friendly and helpful. The staff kept in touch with me on the progress of my vehicle which is a plus. I do recommend going to Dave Illg's Collision.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Ravikanth Bhusani
a year ago
Good place for auto repair especially if you have Geico. They are collaborated with it. They have SMS system which keeps you informed time to time. Only issue these days is part s inventory backlog which delayed the delivery but still they notified. Liked their service. Also offered rental car as a courtesy for a week. Thank you!

  Sharon Dillon
7 months ago
Exceptional service and outstanding communication. Repairs were discussed, expectations managed, and the repairs were completed to my satisfaction ahead of scheduleHighly recommend!!Services: Painting, Body & TrimServices: Painting, Body & Trim

  hardy Panch
a year ago
So we had our 1yr old crv (4000miles)repaired from an accident by these guys, there were a total of 5 delays equalling to 1month delay from estimated repair duration, my hood liner is missing that never got put back together, theres a battery current draw problem that was never acknowledged. Instead they put a new battery so the current draw still exists but their solution was to put a newer battery so now that the batteryis 1 yr old, it wont start the car if it sits around for more than a day without use. These guys cut corners, dont repair the car fully and then make excuses about how its not a part of the collission that they are repairing. I am an ASE certified Mastertech so i know industry standards, these guys do not adress industry standard repair procedures. Go to Peters Bump Clinic, their estimate for the same repair was $5000 compared to Dave Illg's charged $8500 to the insurance.Services: Steering & suspension repair, Painting, Electrical, Body & Trim

  Deanna Bealby
10 years ago
Within one year I brought my car to Dave Illg's twice November 2012 and August 2013. It's a great one stop shop where insurance and the rental car agents will meet you there and walk you through the process (assuming you are working with insurance). Both times I worked with my insurance who was very accommodating and put me in a rental car within minutes of dropping my car off. They even called me each day to update me on my car's status. The repair shop did a great job both times (working on the front and rear of my car, even got me a good deal on tires) and fixed my car within the same week. I was very impressed at the turn around time and then seeing my car again it looked brand new. I didn't deal directly with the repair shop until I picked up my car and paid both times. They were very pleasant and walked me through my final bill making sure I didn't have any questions and emphasized that my repairs were guaranteed by both the shop and my insurance company. Both times I was walked out to my car for a final inspection and handshake. I certainly recommend the shop to anyone looking for collision repairs.

  Aj Mavro
3 years ago
This shop was Allstate s certified shop and I was hesitant because of its location but gave it a go. I should have followed my gut. Dave illgs first did not fix my bumper the only painted my trailer hitch and replaced a plastic cover. They also broke the plastic cover and attached it with the bumpers elements. Also they broke the spare tire lock removing the old plastic. When I went to pick up my truck they told me I would have to pay 191$ to repair the lock they broke. Their mechanic tried to repair it with epoxy and hide but it was evident. Also upon pickup I realized my vehicle had been driven 200 miles more than what was recorded at drop off. They had no excuse except that it was a paper work mistake. The company was unprofessional and didn t know the proper parts that needed to be fixed. The also lied on the estimate they sent the insurance company. DONT GO TO DAVE ILLGS COLLISION REPAIR in Nashua New Hampshire they are crooksService: Body & Trim

  Julie Marie Hoey
2 years ago
Dave Illg s gives a LIFETIME WARRANTY for their EXCELLENT work. They maneuvered getting my repairs completed with three (reluctant) insurance agencies, were pleasant and highly professional. I recommend them to anyone who needs car repairs!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Heather McLeod
5 years ago
I just needed an estimate on my vehicle after someone crashed into my bumper. I knew the car was really an old junker, but wanted to make sure it was safe to drive and see what I could do to repair it. They evaluated my car for free and gave me an honest opinion without trying to sell me on unnecessary services that were worth more than my car. This place is definitely the place to go if you have the unfortunate circumstance of getting into an accident.

  Felicia Sneed
7 years ago
I had an awesome experience with these guys! Dropped my car off on a Wednesday and it was ready by Friday. The right rear bumper and quarter panel looked brand new!!! The paint job was AMAZING!!! Will definitely do business with them again!

  Daniel DeNinno
4 years ago
This was my first time working with a collision repair shop. GEICO recommended I bring my car to Dave Illg's and they made the entire process very easy.Donna, who commonly would answer the phone, was very nice and professional. She was clear about the service and everything that was needed from me.The repairs were done in a reasonable time frame and the work looked great. Hopefully won't have car trouble like this again, but if I did, Dave Illg's would be the first shop I would call.

  Dan Pantz
4 years ago
My other half borrowed my car one Sunday morning and managed to give the entire right side a haircut with the help of a utility pole. It's a 2011 Nissan Altima with 140,000 miles on it, so the car itself is hardly worth anything. That said, after the incident the vehicle was 100% mechanically sound. Besides a side mirror that got destroyed, a passenger door that did not open properly and the window to that door not going all the way up, the rest was merely an eyesore.Since the car was running fine and not worth a full restoration, I went around the Greater Nashua area to SIX different shops. I explained the situation to each of them, underscoring the fact that I just wanted those 3 issues fixed, but not a full restoration. Two of the other places flat-out wouldn't do it and basically said it COULDN'T be done for one BS reason or another, and quoted me in excess of $5,000. The remaining 3 places gave more competitive quotes, but even the lowest of those 3 was still more than twice as much as Dave Illg's quoted me. Plus, they wouldn't have been able to get my car in for TWO WEEKS. And then who knows how long it would have taken or how much over the estimate it would have cost me.Dave's shop was able to take my car within 3 days of booking the appointment and the work was finished that same day. The cost? The exact amount I was quoted and not a penny more... AMAZING! They understood that I didn't care how it looked, but that everything be fully functioning and ready to pass inspection. No fuss whatsoever.I would immediately and HIGHLY RECOMMEND this shop to anyone looking for auto body repair in the Nashua area. A++

  destructiveoreo
9 months ago
They dented my brothers passenger side fender, put the wrong bulb in his head light and where extremely rude when asked to fix the problem. Stating its our problem now

  Steve Meisner
a year ago
Great people to deal with. They've been doing this a while and it shows! Our 2019 vehicle looks brand new after their work.

  Marissa Finn
2 years ago
My vehicle was in an accident I took my vehicle to the shop to be repaired. During that process I was not informed they damaged my transmission module while welding my vehicle. They replaced the unit without my consent. They are refusing to give me any information on my vehicle. Also, they are dragging down MLM Diagnostics with them. By telling them to lie about how the damage happened to the vehicle.

  James Pittman
11 years ago
Remember that 1-star review was 3 years ago. Illg's handled my repair professionally and in a timely manner. They worked with my insurance when the repairs came to more than the original estimate. And when the repairs took one more day than originally promised, Illg's footed the bill for the extra day for my car rental! Highly recommended; satisfied customer. Would use them again.

  Daniel Cuddy
a year ago
Staff friendly and knowledgeable. Had to return to have previous damage adjusted. Also I believe my car was damaged during the repair process.

  D
4 years ago
After a rear end collission, I asked Dave's if they could pull out my damaged trunk. They gave me a very reasonable quote - and actually finished the job for less than the quote!I wish I had also asked them to do the painting of my replacement trunk lid & bumper - as that was no easy task for a novice such as myself... and my paint job certainly didn't look flawless.

  Kathy Kapala
a year ago
Just Recently I was in a accident. Was worried where to go . My insurance sent me here. They were the most helpful, convient, polite, and were just great all around!!If you get into a accident.....Bring Your Car Here!!!!

  Visually Verified
a year ago
I 100% do not recommend this place. They did not fix my front bumper properly. My bumper & headlights are falling off my vehicle.Service: Body & TrimService: Body & Trim

  nick demopoulos
6 years ago
I had a few interactions with Donna over the phone regarding my totaled vehicle which they had in their possession for a bit. She was always friendly and was always willing to help me out. When I finally dropped in to pick up my belongings, everyone in the office greeted me with a smile and helped me with directions for getting home. This business is a class act!

  Blaise Bizimana
2 years ago
A very good place for auto repairs. Customer service at the front desk is excellent. My car was examined by Rick; a very professional guy who helped me to get my car fixed.

  Tayla Jenkins
3 years ago
Awesome experience!! My car was returned to me looking brand new they even cleaned the inside!! Wonderful customer service and communications if I could give them 10 stars I wouldService: Body & TrimService: Body & Trim

  Kelly Rosmus
8 months ago
Still waiting for my estimate or at least a call back.....Found them very honest& helpful....otherwise

  Andrew
4 years ago
They did a great job repairing my Fiesta. Repair was done in timely manner, staff is very friendly and responsive to questions that may arise in the process.