AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cam Deschenes
2 months ago
Absolutely awful customer service.Please take down from your website that a battery price costs more because it comes with a free installation. Maybe update it to free installation if we feel like it. because that seems to be the actual standard. Chose to get the battery here and pay more so that I wouldn t have to deal with installing the battery myself. Called the store after purchasing the battery for pickup and got a kid that said we might be able to . Okay well I m not towing my car there for a maybe so I decided screw it I ll just do it myself. Go there to pickup the battery and the manager asks oh do you need someone to install the battery? Are you KIDDING ME. Then the kid who answered the phone earlier said well I said maybe so I thought you were still going to have the car towed here. Like WHAT. Do not waste your time. Save 125 bucks and go buy the same battery at Walmart, took ten minutes to install. Such a waste.

  Mehdi Hasham
4 months ago
I just left this particular AutoZone location. Your staff needs to be reeducated on how online purchases through digital payment methods work. I purchased wiper blades online the night before. When I went to pick them up the associate ask for my ID and the card I used to make the purchase. I explained that this was made using Google Pay online and that it is not possible to produce the virtual card that was used to process the purchase. He's still insisted on seeing the card despite explaining why that was not possible (he read me the last four digits of the virtual card number which would not match the physical card). At that point I called him an idiot and told him to cancel the order. I then went back into the store to show him the email I got that had a barcode that he simply needed to scan, and pointed out in the email where it says using PayPal (I used Google Pay but same type of virtual system), there was no need to show any card may it be digital or physical, your associate still insisted that I was wrong. By that time the order was already canceled and at least he obliged when I asked to purchase wiper blades. When I ask the name of the manager he says that it is him, even though his name tag says parts associate, and when I asked for contact info for corporate he just told me it was online. When he said have a nice day after I the ripped the from the printer and took I the pair of wiper blades, It old him to F off, as at that point I was I was understandably upset. In the past I've always bought parts online from multiple AutoZone locations and never had an issue. This is certainly not the way I wanted to start my Sunday morning.

  Omar Njoya
a week ago
Great services and very kind people are working there.

  Mike Car n
2 years ago
The front desk sales associate was very friendly and personable today right as I walked in. He followed by asking if there was anything he could help me with, checked the inventory for my make and model for rain guards I requested, told me the price, walked me to the aisle, pulled out the item I requested, made an alternative suggestion for another rain guard option, and then proceeded to come with me outside to make sure they suited my truck and my preference. Big thanks to him! Much appreciated great service and fast checkout.

  Dorothy Poirier
10 months ago
Terrible customer service asked to have blades put o. Said yes then said I had to wait until he went thru an entire line of customers who came after me won't be back

  Donnie Ring
3 years ago
Good service a couple punk's but not too bad .gave me some good advice on my car.

  Alex Ramsay
10 months ago
Edit:After writing this, I learned that the missing brake pad clips are not sold as a separate kit anymore. Instead, they come with the pads directly... if you buy the right pads. I was offered three different pads to purchase and opted for a set that apparentlydoesn't include those clips. So a part of this problem is on me. I would have appreciated a warning with the options but people can judge this for themselves. Changing to 3 starsOriginal Post:I called to order brakes and rotors. No problem. I asked to do curbside pickup (which the store offers) because my son was asleep in the back seat. The employee declined 3 times claiming that they were too busy to do it and that I couldn't pay over the phone.I was only 2 minutes away so I went anyway. Yes, I had to wake up my son. When we walked inside, the place wasn't busy at all. Literally 2 staff and no other customers. The same guy I spoke to walked to the counter. He faked being winded! Quite obvious because after 20 seconds, he very suddenly stopped breathing heavy. He then complained about having to work the holiday weekend and how "back in his day", people just stopped a project if they didn't have what they needed. I get it and I might even agree but complaining to a customer about customers isn't going to help. It's just unwelcoming. I ignored it.At some point, employee number 2 shows up and sees me buying 80 pounds of hardware while carrying a 1-year old child. He offers to carry things outside for me. Kinda like curbside pickup. This was great and highly appreciated. I accepted and thanked him multiple times as we left. +1 starHere's the best part and the bit that motivated this review. The problem employee didn't mention the brake pad kit! It has those disposable metal clips that hold the brake pads on the shoe. So I have to drive out again for parts and now with questionable brakes. I'm glad I noticed before starting the work.Thankfully, I don't live near this store. I'll buy the brake kit from my local Napa.

  Ralf Erz
a year ago
Pretty well run store. Prices are a bit higher than when I order at Amazon, but you can get your things right away and that s important when you need to keep your car running.In our case, a store employee recommended we also replace another item (another bulb we didn t think about) and sure that saved us another trip.Store is clean and employees are generally attentive.

  Melissa W-NOD
2 months ago
They were kind enough to read the engine error light that came on, and print the answers.

  Jae Emond
9 months ago
I had a great experience at AutoZone! Uriah helped instruct me on how to replace my battery; saving me money. The staff was very professional and knowledgeable.

  New England
a year ago
Once again this autozone has failed miserably. I don t want to pull the race card so I m going to go with laziness and just rude. This place is completely useless and doesn t want my money. A simple thing as look up a break code to find which size rotor I have they didn t want to do. So I went with another auto parts store locally and within 3 minutes of giving him the code they found the exact break size. Now that place gets my business and I will never go to any AutoZone ever again. I can t figure out what this stores problem is but they are the worst auto parts store in existence. I m paying $50 more with a smile knowing I will never deal with them again. Thanks for being so rude and nasty!

  Daniel Lynn
3 years ago
5+ stars!!! Wow! The customer service is akin to the mom & pop stores I grew up with. I bought 3 wipers and asked if they could attach them for me - and they did! No charge either. Tim helped me from register to attaching wipers, and even gave me some tips in the process - so nice and unexpected. This is not the first time this store has gone the extra mile! Worth the drive or just stopping by. Cannot recommend enough.

  Tom Mason
a year ago
Auto Zone really is pretty great. They have good inventory, helpful staff and compelling deals and specials. Can't beat brick and mortar when you need something today.

  Frank Gifritta
3 months ago
Idiots that don't know how to properly listen to instructions

  ken armstrong
6 months ago
At self checkout as we speak watching 3 employees at one counter while waiting on self checkout telling me wait for cashier

  Phil Howard
3 years ago
Incredibly knowledgeable about all types of parts for all ranges of vehicles. I love this place! Super convenient to get to and the staff is super helpful and willing to come out from behind the counter to help you or even out to the car to see what you are talking about. This place has a friendly neighborhood vibe where I feel warmly welcomed every time I go and as excited about the projects I am working on as well. I come here for all my parts not only because they always have what I need but because they give great advice and are willing to go the extra mile to help out.

  Carla Goodwin
a year ago
Great selection kind and courteous professional staff, no waiting in line, very knowledgeable staff and products are displayed neatly and easy to find what you're looking for.

  DPSFSU
5 years ago
I only had to go in for headlight bulbs but I had a different model #(from their website) than what their book said in store. The employee helping me gladly explained the difference in bulbs and gave me helpful tips for install because he was familiar with the make and model of my truck. Good visit.

  Bipolar Bear NH Fog
8 months ago
The most pleasant service I have received at an auto parts store in year's. Thank you.

  Tinker Toy
2 years ago
Well, they had the part I needed and nobody else did. Friendly staff who I have seen go above and beyond to help customers. They were missing one thing I needed, but they had sold out that day and were able to offer me a different solution that did the job.

  J Cote
7 years ago
The staff that I had a chance to interact with was actually pretty helpful. I was looking for a pretty specific socket and allen key and they were able to point me in the right direction with ease, I also needed to rent a torque wrench was no hassle. Recommended

  Jerry Holbrook
5 months ago
Good store will go back

  rob arroyo
3 years ago
This place reminds me of New York. With the attitudes and the people that just don't want to work or be helping anyone. Not once but twice in one week this store provided the absolute worst service possible that I walked out both times and bought over $100 of products from the competition. This place is the opposite of the way every other business in NH treats you. DO NOT COME HERE!

  Theary Chan
5 years ago
This store location is very bad.Here my story : my husband and I stop by this place to buy oil for our car, I need to use the bathroom badly ( every ones who s mom would understand how a pregnant person need to use the bathroom) so I went in first because my husband have to stay in the car with my 8 months old who s sleeping. There was two guy in the store tell me that we don t have a restroom in here for customers, you can go down the road to use subway restroom.I would not recommend this place to any ones !I wish I can give them 0 star.

  Patrick Joos
7 years ago
Helpful and friendly service. Good place to go if you're in a pinch. I've only shopped here a few times but have been presently surprised by the extent of their parts inventory. That being said I've also shied away from making a few purchases because of concerns about quality.

  Mary McCauley Homes
a year ago
Super friendly - greeted me when I came in. Knowledgeable and actually wanted to help me. Great store - highly recommend!!

  Doug Taylor
11 months ago
Decent services, prices are a little higher than other spots. So 4 stars instead of 5

  Gordon Childs
2 years ago
Very efficient, I'm an out of state commercial acct,they were serving me while confirming with my home store.great guys.they were going to explain why they called but I told they I was all set and appreciated it

  ctyler009
5 years ago
They had the spark plugs I needed in stock, staff was very helpful and knowledgeable, got me what I needed and I was on my way. I had just shopped at Advance autoparts an hour before and they sold me the wrong equipment twice, its nice to know Autozone employees can do it right the first time.

  Sheila St Jacques
4 years ago
Always right on top of things. Never hesitate to help when I need it and they make sure I buy the right part. Not intimidating at all and very pleasant every time.