Gurney's Automotive Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bob Gardener
2 months ago
The people here are wonderful and their inspections are very thorough. They'll even throw you a few tips/suggestions if you're the kind of person that likes to do their own work.

  Anne Altman
9 months ago
I've been going to Gurneys periodically for the past few years. I'm always happy with the way I'm treated as a customer and with the work done on my vehicle. The prices do reflect the quality, but I've never felt swindled by them. Please check them out if you care about your car and your dignity.

  Damien Wargo
7 months ago
Brought my 1995 dodge 12v cummins there because the injection timing slipped. They charged me $500 for taking my motor apart and messing up the timing even more and not getting the truck running and saying I need a new Injection pump. After my experience I am never going back ever. I brought my truck to Northeast performance diesel in Wilton NH they got my truck started in two hours with no problem at all. Talked to the owner and got my money back that s all I was worried about because I am only 16 and that s not money I just have laying around very thankful for gurney to help me out.

  Connor Garside
9 months ago
Garbage. Quoted me $1600 for an exhaust repair. Told me the entire exhaust and mufflers would need to be replaced. Took it to another shop that charged me $300 to fix 3 small leaks with new downpipe.Made us feel bad about having an older car. Took all day to repair a heat shield, and it wasn t even fixed. If anything, it s louder.Stay away.Response to owner: Work order # is 31942. Not sure how you wouldn t be able to find it, it was Monday

  Simon Wright
9 months ago
Faultless service with transparent pricing and excellent communication. We particularly loved the loan car, which cost just a few bucks, but kept us mobile until our car was ready. The detailed inspection report with photos, videos, advice, explanations and recommendations is an amazing and very welcome touch.

  Grumpy Marine
a year ago
I have trusted my vehicle maintenance to dealership service for years, but I recently went to Gurney s Automotive in Milford, NH to repair a flat tire from my truck. The owner slid the tire repair into his already full schedule because I had already took it off the truck and put a spare on. When repaired, Bill asked me to bring the truck by, and his mechanic swapped the tire back onto the truck and put the spare back in its storage, no extra charge.So when it came time to do an annual vehicle inspection, oil change, tire replacement and general service for my second car, I chose to try Gurney s again and Bill did not disappoint me. I came back to a vehicle done in half the time expected time, all work done thoroughly and correctly; and within all quoted amount, even though two TPMS sensors and 3 light bulbs (which were not quoted) required replacement. The car was even washed and looked good. I was absolutely impressed with the results, and will not hesitate to have Gurney s Automotive to do more of the service work required.Thanks to Bill, Danielle and the rest of the team at Gurney s.JimServices: Air & cabin filter replacement, Tires, General repairs & maintenance, Vehicle safety inspection, Oil change

  Stefanie Gee
a year ago
I was here yesterday for routine oil change and as usual went great I called them today to see if they could swap my tires to be ready for the snow ..I was kinda in a pickle and they were able to squeeze me in! Great bunch keep up the good work guys, Danielle and Hannah And happy holidays!

  Jade Hill
a year ago
I am never bringing my car anywhere else! They are honest people and never tried convincing my husband my car needed something I know it didn't just for the money. Their prices are also very fair and reasonable.

  Jerry FORTIN
3 months ago
Nicest people l have ever met.they are good people.thank you very much.

  LORI EVANS
a year ago
My entire experience at Gurney s was great from the moment I walked in the door.The shuttle service was outstanding.The person at the desk was helpful and pleasant. I will definitely take my car there again.Service: General repairs & maintenance

  S Gunther Schmidt
5 years ago
During my recent visit for brakes, Gurney went above and beyond my expectations with my truck.I even had wiper blades sitting on my passenger seat that I was going to install, but they put them on for me even without me asking!Scheduling was great! I called the day before and they had an opening the very next day.They got my work done quickly and got me back on the road. Top notch service.

  Amy Neel
4 years ago
Easy drop off after hours! They called me before doing any work! My car needed minimal work to pass inspection but they did my brakes for a great price, got my new tire and even dropped my car off at my home can I say more about their great service!! Thank u thank u Gurney's and a special thanks to Danielle who helped me through the whole process!! Best company-hands down!!

  Jonida Kulla
5 years ago
Showed up in the morning without an appointment for a screw that was wedged in my tire. Within minutes, my tire was rolled inside to get repaired and placed back on the car. In and out in about half hour. I'm new to this town, and I had already gotten my inspection sticker here, equally great service. The staff is very friendly and helpful. I will definitely be going back.

  Nancy Wight
5 years ago
Our family has 4 cars and they have been serviced at Gurney s since they opened in Milford. This place is definitely a cut above the typical automotive repair shop. The staff is professional, honest, timely, well-skilled and extremely helpful. I never feel like I am being overcharged or talked into work that doesn t really need to be done. Though I usually have no trouble getting an appointment, I would rather wait a few days if I have to than take our cars anywhere else!

  Lee Jeffers
7 years ago
I have been doing business with Gurney's Automotive for many years. I trust them to service all my vehicle needs from windshield wiper blades to replacing all four tires on my Frontier pick up truck to a major brake job. The staff in both the Milford and Nashua locations are always friendly and courteous. I like the fact that they offer a loaner vehicle at a very reasonable price when I need it. They also offer a complimentary shuttle service. I also welcome the rewards card and oil change programs. For every four paid oil changes, Gurney's will provide the fifth oil change free of charge. It is true that they are not the lowest cost mechanics around although for most repairs they are competitively priced. However, I find that in life you get what you pay for. Gurney's has a 24 month or two year warranty on their parts and labor. This ironclad guarantee provides me with peace of mind. I also appreciate the fact that owner Bill Gurney is just an e-mail or phone call away if I have any questions.

  Brad
11 months ago
The customer service was greatI felt very comfortable they were looking out for my best interest and not overly selling repairs I did not needService: Auto engine diagnosticService: Auto engine diagnostic

  Janelle Ward
8 years ago
Last year I asked Bill if they had any type of Auto detailing fleet maintenance plan and he created it for me! Now that is superior service! I love talking to his staff, they are very friendly and they really understand how to work around our schedules. They always offer to give me a ride back to the office and I really appreciate that. Jon, their detailing genius, is just the most professional auto detailer that I have ever met. As the owner of a cleaning company, I really appreciate that he really knows what he is doing and that he takes great pride in his work. Having the maintenance plan is important to me because I want to maintain the investment that I have in my vehicles and they represent my company. We often get calls because someone has seen one of our cars and It is awesome that they look so nice.Thank you very much Bill, and your entire excellent staff, for making this program work so well for us.MaryWendi's Cleaning Service, Inc.Amherst, NH

  Julius Palmer
3 years ago
I took my new to me Spinter there for a NH safety inspection. They inspected it without it needing work to pass. When I inquired about observations and first impression assessment, I was told that it looked like the vehicle had not been frequently driven, and that there was some surface rust on the underside. These observations were spot on and were outside of the scope of a state inspection. The technician that handled my inspection was paying attention to more than just his/her task. That has value, and I appreciate it. Nicely done.

  Crystal Decoteau
2 years ago
I had multiple issues with the work they performed on my vehicle. I brought my vehicle back for them to fix it under their warranty and nothing was ever fixed nor did they acknowledge that anything was wrong. I brought my vehicle to another mechanic. They immediately diagnosed that there was a problem and all the problems were a result of Gurney's poor work and them using inferior parts. Do not go here unless you want to pay thousands of dollars to have the work performed twice.Services: Transmission, General repairs & maintenance, Brakes

  Shayne XX
8 years ago
In short, these are generally nice people that do expensive work and will not take accountability for their mistakes. Seemingly routine inspections and oil changes can take the whole day; whether that be for poor scheduling or staffing reasons, I do not know.Gurney's has lost my trust in their pricing, expertise, and efficacy.I have been taking my car to Gurney's for a few years. The service always seemed rather pricey, but never so pricey as to seem illegitimate. I have used only Gurney's to service my current car, and accepted the pricey services, as their shop is clean and their staff generally friendly and helpful.I will not be returning, now. I brought my car in last week for a CEL and oil change. It took them all day to do the inspection and oil change. Had to bring my car in again this week (two days off from work, thanks guys) and they again took all day to repair an engine coolant thermostat and an axle/differential leak.I picked up the car and MORE warning lights were on when they were done with it than were lit up when I brought it in to them. The technician, Jay, told me basically that "these things happen" and that "a probably old wire broke or a sensor unplugged." I was quoted around $160+ to repair this new issue, right after I paid almost $1,100 for the issues they had just fixed.My brother is studying to be a mechanic at a local college, and arranged to bring my car in for his class to look at. They determined that the wheel speed sensor was both unplugged and broken, almost certainly during the process of Gurney's the leak I had.I won't be returning to this shop, because they apparently refuse to accept responsibility for when they break part of your car while it is in their care, and because when you challenge them on something that seems off, the technician patronizes you like you're an idiot.

  Molly Lozeau
6 years ago
This is a great place to have maintainance done plus buy and get tires replaced. My first call was after a faulty tire, and they not only got me in the same day amidst their busy schedule, they gave me a great deal on new tires. I've visited here three times in the past four months: I've had my tires replaced and rotated, work on my tire mount, and my battery replaced (on a Prius). They also give you a loyalty gift card with a percentage of your purchase to use as credit on your next purchase. Prompt service, polite customer service, and a lovely waiting area with a kids room and clean bathrooms. Highly recommend. I'll be returning for anything car related!Note: My previous review of 2 stars was a complete mistake! Only good things about this place.

  Tod Davis
3 years ago
My experiences at Gurney's over the last several years have all been great. I highly recommend their team, especially in this period of uncertainty. They have handled the difficulties very professionally.Services: Exhaust, Tires, General repairs & maintenance, Wheel alignment, Brakes, Oil changeServices: Exhaust, Tires, General repairs & maintenance, Wheel alignment, Brakes, Oil change

  Nathan Goodwin
8 years ago
Brought my car in to be detailed. Long story short, they charged me twice as much as what was quoted originally. When I asked about it, the "manager" said I was mistaken, and that's all there was to it. Bill Gurney sent me a follow up email requesting that I leave positive reviews for the wonderful service I received. I explained to him my displeasure, he responded by letting me know he was with his family, and I never heard back. Still get all of their wonderful emails soliciting for business though. Break down starts at the top, and it's easy to see where the problem is. I won't be returning...

  d b
5 years ago
I am not sure how in the world they get anything other than 1 star reviews but my experience was terrible. I will also be leaving feedback on Facebook and other websites regarding their dishonest business practices. I brought my car in there for inspection and was told it needed $3000 worth of work. Brought it somewhere else for a second opinion and was shown exactly what it needed for a total of $788. This was not even close. Bring your car here if you want to be sold thousands of dollars worth of unnecessary repair work.

  Pat Soucy
5 years ago
Great service. I was very pleased with who I talk to on the phone told him I needed to get my car fixed by Monday brought it on Wednesday right away they looked at. Good prices excellent service would recommend to anyone that is looking for a good mechanic!

  J S
4 years ago
My invoice was exactly as was quoted, even though the job took a bit longer than they had planned. I even got a follow-up text message from the owner confirming that I was pleased with the work. This just goes to show how much they value their customers.

  Christine Doherty
8 years ago
We have used them for years. They do good work. If there is a problem, they resolve it quickly. When my husband was diagnosed with cancer the owner called me and offered his support. I was stunned! Now that is customer service.

  Ronda Drolett
4 years ago
The kindest people work here. They explained everything perfectly, accommodated me quickly and didn't talk down to me and make me feel at all agitated. Good people, they will definitely continue to get my business.

  becky banner
2 years ago
Just had a snow storm and the plow would not work. Gurney's sent out two guys to my house within 45 minutes. They not only fixed the issue, but plowed most of my driveway. Certainly can't beat that!!!!

  Andy F
10 years ago
My first experience with Gurneys came when I needed a new battery and my usual repair place did not have it. I asked them how much it was they said $89.00 I got the battery at Gurneys for $119.00 and then had my usual repair guy put it in. I had heard Gurneys was expensive, but at the time I thought 20 bucks extra was no problem.When my next repair came up, Gurneys was a disaster. Normally I would go to the dealer but on this one I thought, give Gurneys a try. People have posted that their waiting room is nice, their building is nice, they are friendly all nice points but ultimately (as you will see) what matters about car repair is whether you are treated like a valued customer, or an idiot. I was treated like an idiot.First, all I needed was a Tune up. I brought the car in very early and to my amazement by 1 PM they had not finished the diagnosis . What? I asked the guy, what do you mean? I wanted a Tune up, NOT a diagnosis He told me they diagnose all cars. He called me � hour later and told me I need a head gasket. I asked how much: and almost fell on the floor when he said $3,200 . I was stunned!!!I then contacted three Subaru dealers, and three independent repair places to inquire about head gasket replacement. ALL the Subaru dealers stated the same number $1,575 , and the three independents all said under $2,000 . Thus I knew Gurneys was ripping me off and compared to the dealers, they were essentially doubling the price.I called Gurneys and said STOP! Do nothing more to my car. As it was they then charged me $632.00 because they had changed the oil, replace the spark plugs, replaced the cables, and put in a new valve cover gasket (NOT the head gasket). The price did NOT seem at all reasonable, but I paid it well aware I would never go to Gurneys again, and would ensure that my son, daughter, wife and friends do not go there as well they are a ripoff business, nothing more.I am an executive in a software company and have a Masters in Business. You learn early on that repeat business is the most important thing. You can rip someone off, get larger bucks, but you lose the customer for repeat business. This is a lesson Gurneys clearly has not learned or are too stupid to understand. If you rip me, or anyone off, yes, you will make good money ONCE. That s what they got from me, but I will NEVER go there again. And will gladly warn my family and friends to avoid Gurneys like the plague.The larger number of businesses that fail, fail because they treat clients like idiots. I sure am an idiot when it comes to cars - but I can use a telephone and call elsewhere (as I did) and learn what this should have cost me, and also spread the word that Gurneys should be avoided unless you just hit the lottery and don't care about money - because they don't care about you, its your wallet they care about.